Job Openings at MTN

Job Description

• Drive Sprint Success: Continuously improve squad outcomes by delivering high-impact design work within time-boxed sprints.
• Uphold Design Excellence: Maintain exceptional design quality across all platforms and products, ensuring consistency and innovation.
• Collaborate for Impact: Work closely with stakeholders to ensure accurate and effective implementation of design concepts that align with business goals.
• Lead with Insight: Conduct user research, gather actionable insights, and translate findings into intuitive and user-centered design solutions.
• Promote Best Practices: Champion design standards, quality assurance processes, and research methodologies within the squad.
• Enable Agile Ways of Working: Facilitate and embed agile practices into the design process, ensuring seamless collaboration and iterative delivery.
• Elevate User Satisfaction: Consistently meet and exceed agreed customer satisfaction levels through thoughtful, impactful design.

Responsibilities

• Establish and promote design frameworks and guidelines to ensure consistency and high quality across products and platforms along with the Group Strategy & Design Senior Manager
• Lead the design and development of user interfaces and user experiences for software products and applications, ensuring they meet high standards of usability and aesthetics
• Articulate design concepts and decisions to stakeholders, including executives, product managers, and developers and use storytelling and data to support the design choices
• Lead in-depth user research efforts, such as ethnographic studies, usability testing, and competitive analysis to gather insights on user behavior and needs
• Build interactive prototypes to test and validate design ideas by leveraging various design tools such as Figma, Adobe XD, or InVision
• Develop, implement, and maintain design systems and component libraries to ensure consistency and efficiency in design practices
• Organize and lead workshops and design sprints with stakeholders to align on project goals and generate ideas
• Define persona maps to reflect user segments and develop user journey maps that illustrate how users interact with products across different touchpoints
• Conduct thorough design reviews to ensure adherence to design standards, usability, and aesthetic quality and oversee the quality assurance process to verify the accuracy the design concepts implemented
• Utilize project management tools such as Jira, Asana, Trello etc. to enable smooth tracking of tasks and to assign responsibilities among the squad
• Provide regular updates and reports on design progress, challenges, and achievements to stakeholders and highlight the key findings, design decisions, and impact on project goals
• Encourage learning, knowledge sharing, and the adoption of new technologies and methodologies to enhance processes and drive innovation
• Foster collaboration between development, operations, and other teams involved in the UI/UX design process
• Assess feedback from team members, and track improvements in team performance and skills development

Qualifications
Education:

• Bachelor’s degree in Graphic Design, Interaction Design, Human-Computer Interaction, or related field
• Relevant industry certifications e.g., Certified UX Designer, Human-Computer Interaction Certification
• Post graduate degree in related field (preferred)

 
Experience:

• 7+ years of relevant working experience
• Minimum of 5-6 years of experience in UI/UX design, with a proven track record of delivering successful design projects
• Expertise in design initiatives and collaborating closely with product and development teams
• Experience in creating and implementing user-centric design solutions in a professional environment
• Experience of working in a dynamic, fast-paced environment

Skills:

• Proficiency in user experience (UX) and user interface (UI) design
• Proficient in using design software (e.g.: Figma and other tools)
• Strong knowledge of design principles, design methodologies, and tools
• Strong understanding of front-end development technologies e.g., HTML, CSS, JavaScript and their impact on design implementation

Apply Before12/10/2025

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Job Description

• Mission/ Core purpose of the Job
• To lead the end-to-end process of building, refurbishing, and optimizing MTN retail stores, ensuring strategic alignment with brand, market trends, and customer experience standards.
• The role drives innovation in store design, oversees construction and fit-out, and ensures every MTN store is welcoming, aesthetically pleasing, and delivers an exceptional customer experience.
• To define, coordinate, align and ensure implementation of all store build
• functions within the Retail Channels
• To ensure best practice in store build within the channels in alignment with organisational strategy and industry standards
• To manage the process of building stores and maintain and manage significant relationships with suppliers
• To ensure that all construction work complies with ISO 9000
• To Execute store build schedule program to align with strategic intent
• Job Outcomes / Results
• Improved relations with stakeholders
• Improved collaboration with cross functional teams
• Improved compliance with ISO 9000
• Enhanced delivery of built stores on time and in accordance with specifications
• Optimized property portfolio and management Thereof.

Responsibilities
Key Activities & Responsibilities

• Strategic Input and Implementation
• Provide input into Experience Centres & Franchises and based on strategy set, and implement Storebuild plans, objectives and goals
• Develop and implement retail store build strategies aligned with MTN’s brand, market trends, and customer experience goals.
• Guide store design optimization, ensuring layouts and aesthetics enhance sales and customer satisfaction.
• Monitor industry trends and incorporate best practices in store construction and experience
• Operational Implementation: Store Build and Real Estate
• Monitor and manage all contractual obligations
• Liaise with Marketing and other internal departments to ensure alignment of activities
• Co-ordinate the dissemination of communication to all regions
• Make inputs with regard to the long term implications of action plans from a broad perspective (strategy of Retail Channel )
• Identify and explore innovative ways to enhance Channel performance and marketing mix
• Ensure compliance of strategy to Consumer Channels and implement remedial action for non-compliance
• Maintain and adhere to health and safety standards in accordance with Consumer Channels
• Implement and conduct a Quality Assessment Process
• Ensure balanced workload of resources
• Ensure communication of status of build schedule
• Ensure integration with owned and non – owned structure
• Address and resolve all issues related to SLAs ( late payments, non- performance according to contractor and any non contractual
• obligation fulfilment)
• Oversee the motivation for and approval of vendors and their loading for payment

Project & Construction Management

• Oversee all phases of store construction, refurbishment, and fit-out, ensuring compliance with MTN standards and ISO 9000.
• Lead and coordinate TKC contractors, architects, shopfitters, and construction professionals.
• Manage project schedules, budgets, and resource allocation for timely and cost-effective delivery. 
• Stakeholder Management
• Build and maintain good relationships with all contractors and suppliers including inspectors at city councils and other appropriate
• stakeholders in store construction.
• Respond to queries. Escalate where appropriate - follow up on and respond to all queries within the agreed response times
• Maintain good communication and relationships with Consumer Channels
• Maintain regular contact with role players in the Property sector such as Developers, landlords and Managing agents in order to
• maintain market intelligence
• i.e. vacancy rates, market rentals, new property development
• Conduct regular site visits and attend project and lease and related meetings liaising with clients/landlords/tenants as required and
• addressing any queries.
• Lead, motivate, and develop a multidisciplinary team, fostering collaboration and high performance.
• Build and maintain strong relationships with suppliers, vendors, contractors, and internal stakeholders.
• Communicate project status, challenges, and successes to senior management and cross-functional teams.
• Governance, Policies, Procedures and Reporting
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery. This includes unresolved dealer issues, escalating when necessary, and providing prompt feedback as well as mediation of account queries
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity
• Work consistently according to standards of accuracy, deadlines and formats
• Analyse regional performance and compile reports in relation to store building activities
• Generate and submit monthly reports on building plans, infrastructure and store build administration
• Manage and ensure an efficient document management system is maintained and kept up to date

Customer Experience & Brand Standards

• Ensure every store delivers a welcoming, high-quality customer experience and reflects MTN’s brand values.
• Collaborate with marketing and internal teams to align store environments with brand campaigns and customer expectations.
• Implement quality assessment processes and remedial actions for non-compliance.
• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future.

Continuous Improvement

• Drive the adoption of best practice and innovation at process and procedure level
• Evaluate existing processes and procedures with the objective of improving service delivery
• Seek feedback from clients/ stakeholders regarding how to improve on quality and customer service standards
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Operational Excellence

• Ensure health and safety standards are maintained across all projects.
• Optimize property portfolio and manage store assets for sustainability and efficiency.
• Drive continuous improvement and innovation in store build processes.

Budget Management/ Cost Control

• Submit inputs for the compilation of budgets and provide variance explanations
• Manage and optimise the budget, ensuring that expenditure remains within budget parameters
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios
• Attend to financial reports and provisions, rental escalations and/or terminations, in consultation with the Finance Department
• Identify areas where money is lost and seek ways to reduce expenditure
• Maintain regular contact with role players in the Property sector such as Developers, landlords and Managing agents in order to
• maintain market intelligence
• i.e. vacancy rates, market rentals, new property development
• Identify opportunities to generate additional revenue
• Report on achievement of monthly cost control targets and initiate

People & Culture Management

• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Channels team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Job Competency Card

• Core Competencies Level

Project Management: Expert

• Leadership: Expert
• Stakeholder Management: Intermediate
• Portfolio Management: Expert
• Negotiation Skills: Intermediate
• Contract Management: Intermediate
• Communication & Presentation: Intermediate
• Customer Centricity: Expert

Collaboration and Influence

• Consumer functions/ Direct Sales sub-division/ Product Development Board: High
• GM: Experience Centres and Franchises: High
• Internal Channels Teams (e.g. Channel Expansion: Low
• External stakeholders (suppliers, vendors, contractors etc.): High

Supporting Competencies Level

• Judgement: Intermediate
• Critical Thinking & Problem Solving: Intermediate
• Co-ordination & Planning: Expert
• Collaboration: Expert
• Business Acumen: Intermediate

Job Portfolio Focus Degree

• Strategy: Medium
• Operations & Implementation: High
• Team/ People Management: Medium

Qualifications

• Education, Skills and Experience

Education

• Bachelor’s degree in Construction Management, Architecture, Business, or related field (preferred)
• Experience
• 5+ years’ experience in retail construction, store design, or project management.
• Proven track record of leading multidisciplinary teams and delivering complex retail projects
• Strong background in property development and refurbishment
• Good Understanding of retail construction and shop fitting industry.

Skills

• Excellent communication skills
• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organisational Agility
• Dealing with ambiguity and complexity
• Customer centricity
• Ability to manage multiple Projects
• Knowledge of ISO 9000, health and safety, and regulatory compliance

Apply Before 12/03/2025

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Job Description

• Anticipate, assess, and manage legal risks across commercial, regulatory, IP, and contractual matters to protect the organization’s interests.
• Draft, review, and negotiate high-quality legal agreements that support business objectives while ensuring legal and regulatory compliance.
• Offer timely, pragmatic legal counsel to senior leaders to inform strategic decisions, operational activities, and new initiatives.
• Support the implementation and continuous improvement of policies, frameworks, and processes to meet governance and compliance standards.
• Manage relationships with external legal advisors and regulators to ensure cost-effective, expert representation and alignment with internal legal strategy.
• Provide legal insight into emerging areas such as software licensing, data privacy, IP protection, and technology partnerships.
• Conduct legal training, develop toolkits, and build legal literacy within business units to foster empowered, risk-aware decision-making.

Responsibilities

• Prepare, review, and negotiate a wide range of technology-related agreements, including software licensing, SaaS, managed services, build-operate-transfer models, service level agreements, and data processing agreements.
• Conduct data privacy impact assessments and ensure alignment with local and global standards (e.g., POPIA, GDPR). 
• Support the adoption of data governance policies and group-wide data privacy programs.
• Ensure compliance with applicable laws and protocols governing information security, cybersecurity, data localization, and industry-specific technology regulations.
• Oversee the protection, registration, and enforcement of the company’s IP rights, including patents, trademarks, and copyrights.
• Proactively identify and mitigate legal risks related to technology and business operations, including litigation exposure, contract disputes, and policy breaches.
• Provide legal oversight for technology-related intercompany agreements, licensing arrangements, transfer pricing recharges, and exchange control matters.
• Drive and provide legal support for procurement processes, including vendor contract negotiations, risk assessments, and compliance with procurement policies.
• Perform company secretarial duties such as maintaining statutory records, coordinating board and committee meetings, and ensuring regulatory filings are completed accurately and on time.
• Liaise with internal business units, external counsel, and regulators to ensure legal alignment, regulatory compliance, and informed decision-making.
• Ensure compliance with regulatory requirements across jurisdictions and maintain up-to-date knowledge of relevant laws and regulations.
• Support the development and implementation of legal, data, and compliance policies. 
• Drive internal legal awareness and training to improve compliance and reduce risk.
• Implement process improvements, manage external legal spend, and track legal KPIs to ensure timely and cost-effective legal service delivery.

Qualifications
Education:

• Bachelor’s degree in Law (LLB) or similar qualification.
• Admission as an attorney or advocate in South Africa or another African jurisdiction (under a recognized professional body)
• Master’s degree (LL.M, MBA, or M.Sc. in technology law, commercial law or similar) advantageous.
• Certifications (at least one preferred):
• CIPP/E, CIPP/A, CIPM (IAPP)
• Commercial law or technology law or similar

Experience:

• Minimum 10 years in legal, data protection, or information security roles.
• At least 5 years in a senior leadership position in a telecom, fintech, or regulated tech environment.
• Proven experience with legal frameworks and regulatory engagement

Skills:

• Strong knowledge of African corporate, commercial, and technology law.
• Excellent drafting, negotiation, and communication skills.
• Ability to think strategically and provide practical legal solutions.
• High ethical standards and integrity.
• Proficiency in legal research and contract management tools.
• Experience in handling cross-border transactions and international legal frameworks.
• Familiarity with emerging technologies and their legal implications.

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Job Description
Mission/ Core purpose of the Job

• To execute on and drive postpaid segment growth across the region/sub-region through residential sales, channel expansion initiatives, and channel partnerships.
• The role ensures successful execution of sales plans, compliance, and oversight of indirect channel investments.
• Responsibilities
• Strategy Input and Execution
• Provide strategic input and ensure execution of regional Postpaid and Residential sales strategies in line with the overall consumer segment and channel goals. This includes strengthening customer segmentation strategy by integrating on-the-ground insights into customer needs, providing valuable feedback to the Regional SM and Marketing Managers.
• Identify opportunities for growth in the postpaid and residential segment and implement relevant strategies. Support SME sales in segmented clusters through dedicated initiatives and focused efforts within Experience Centres.
• Collaborate with central sales and dealer teams to align on sales strategies and execution, providing feedback to ensure alignment of market initiatives with postpaid targets.
• Execute Channel and Channel Expansion strategies for the onboarding of new channel partners.
• Ensure regional area segment alignment with national strategies, governance, and risk management frameworks.

Regional Postpaid Sales Operations Delivery

• Lead a team to effectively execute on consumer postpaid and residential segment sales strategies, ensuring the achievement of sales and revenue targets.
• Supervises and guides Store Supervisors for Experience Centres (owned stores) to drive innovation, sales within the owned stores in the region/ sub-region.
• Collaborates with Regional Network Team to ensure network availability and performance in the segmented cluster.
• Manage interlocks between the cluster & central key account teams for partner management.
• Ensure the daily operations of Owned-Experience Centres/Stores function effectively to drive sales, service excellence, and compliance through collaborative management with senior store supervisors.
• Strengthen partnerships with segmented cluster channel partners and experience center dealers.
• Monitor channel partner performance and ensure alignment with business goals. This includes managing partnerships with region channel partners and experience center dealers for improved collaboration.
• Develop and oversee channel expansion initiatives to enhance regional coverage.
• Understand channel policies and procedures, enabling the execution of Channel Expansion strategies for onboarding new partners.
• Implement initiatives arising from Governance forums in Commercial Operations to drive channel innovation, data-driven decisionmaking, and enhance operational efficiency
• Conduct reporting for postpaid/ area of responsibility. This includes tracking, forecasting sales trends, highlighting any significant deviations from defined performance metrics.
• Review the team’s performance against agreed KPIs and drive plans for improvement where gaps are identified
• Acts as the Voice of MTN in segmented clusters for strategic engagement with local governments, municipalities, and local communities etc.

Financial Management and Cost Control

• Provide input into regional budgets – within the postpaid segment in particular, ensuring alignment with overall consumer regionalobjectives.
• Help drive Consumer P&L accountability in segment.
• Manage investments in Channel Partners to ensure effectiveness and ROI. Drive Channel partner investments that support long-term postpaid market growth.
• Manage project initiative budgets in line with business objectives.
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios.
• Identify opportunities to generate additional revenue.

 
Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Implement, drive and track risk management, compliance adherence and governance within channel partners and the channels Experience Centres in the region/ sub-region. This includes implementing checks and balances to drive consistent delivery within the segment.
• Implement and monitor sales processes and relevant programmes to prevent and mitigate fraud and organised crime so as to achieve measurable results for segment/ channel growth and fraud reduction and risk mitigation.
• Attend multi layered governance forums, participating and providing input into interlocks, strategy and operational actions.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

 
Continuous Improvement

• Drive best practice, continuous improvement and innovation at process and procedure level within Regions Postpaid Consumer Operations.
• Create and monitor plan for continuous improvement.
• Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery.
• People and Culture Management
• Set integrated goals and objectives for the team in order to achieve a future-focused, future-fit high-performing organisation.
• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors.
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans.
• Define the KPAs and KPIs that will be cascaded down to direct reports.
• Reviews the monthly activities and learning initiatives undertaken for the employees in the clusters and segments, keeping track of L&D requirements and initiatives.
• Manage Performance and identify training needs. Coach and guide subordinates.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications

• Education
• 4-year tertiary qualification in relevant or related field

Experience

• Min 5 years of relevant work experience in postpaid sales, residential sales, and channel expansion.
• Proven track record of driving sales plans and managing dealer relationships.
• Experience with Indirect Channel Partner investments and oversight.
• Strong compliance and governance background in sales operations
• Worked across diverse cultures and geographies advantageous

Skills

• Channel Development and Expansion
• Data Analysis and Performance Monitoring (Postpaid)
• Reporting and Interpretation
• Governance, Risk, and Compliance (GRC) Tools