Job Opportunities at Nedbank

Job Purpose

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

Job Responsibilities

• Authenticate clients and transactions.
• Prevent fraud, risks and losses.
• Mitigate risks and meet legislative requirements.
• Provide client service and meet identified client needs.
• Issue VISA application letters based on client requests.
• Comply with risk standards and take corrective action.
• Minimise losses and ensure corrective action is taken as per procedure and policy.
• Balance and secure branch stock holding.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Seek opportunities to improve business processes and systems.
• Act as brand ambassador.
• Add value to Nedbank by supporting the implementation of new processes, policies and systems.
• Deliver on identified client needs and requirements.
• Build and maintain client relationships.
• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
• Create synergetic internal relationships.
• Identify quality sales leads and enable cross-selling (without advising).
• Meet client information needs and facilitate the processing of sales.
• Ensure client service and avoid destruction of aged stock and costs associated with reprinting and issuing.
• Reach individual and branch usage (touch points) targets.
• Remain current and stay abreast of Nedbank risk and compliance requirements.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure knowledge management, continuity, team success and that information is provided in the correct way to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Business Relevant Certificate or Diploma or Institute of Banking.

Minimum Experience Level

• Preferable 6 - 12 months client service experience in a financial industry or bank teller experience.

Behavioural Competencies

• Building Customer Loyalty
• Applied Learning
• Collaborating
• Communication
• Managing Work
• Stress Tolerance
• Quality Orientation

Technical / Professional Knowledge

• Customer service principles
• Relevant product knowledge
• Branch processes and procedures
• Branch service offerings
• Corporate Governance & Compliance
• Cluster specific operations

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Job Purpose

We are looking for a Manager Credit Risk to provide client service by applying sound credit risk management principles through management of staff thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Job Responsibilities

• Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback monthly by drafting business reports as at month end.
• Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
• Build intellectual capital of the team by knowledge sharing with all stakeholders.
• Meet clients' expectations by resolving queries within turnaround times.
• Manage staff performance by monitoring daily activities of direct reports.
• Manage performance of the team by conducting on the job training, counselling and coaching.
• Manage efficiency of team delivery by drafting and implementing team's strategies.
• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
• Enhance policies and procedures by reviewing recommended submissions from other parties.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales and direct reports.
• Develop client exit or rehabilitation strategies by conducting annual review of client facilities.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCom, BTech or Diploma in Credit

Minimum Experience Level

• 5 years in Banking within Credit environment

Behavioural Competencies

• Building Partnerships
• Coaching
• Communication
• Customer Focus
• Driving for Results
• Selecting Talent

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms

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Job Purpose

• To profitably manage the business portfolio; Network and build individual and business relationships in the micro market and community; and manage staff to deliver outstanding client service.

Job Responsibilities

Nedbank Goals

• Achieve sales growth targets.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement

• Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth.
• Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
• Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals.
• Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
• Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity.
• Ensure compliment and complaint management.

Risk And Ops

• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency.
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits.
• Ensure all equipment is maintained.

Lead

• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.Ensure and lead consequence management, discipline and effective employee relations.

Minimum Experience Level

• Minimum of 3 - 6 years Branch Management experience.
• Minimum of 2 years experience in a client facing Retail Sales environment and 2 years experience in People Management.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• National Diploma in Finance or Business Management
• Preferred Certifications
• Regulatory KI Exam (RE1)

Technical / Professional Knowledge

• Customer service principles
• Consumer behaviour
• Sales Strategies
• Competitor analysis
• Coaching principles
• Nedbank policies and procedures
• operational procedures
• Change management
• Workforce planning

Behavioural Competencies

• Creating a Service Reputation
• Business Acumen
• Building Customer Relationships
• Creating Demand Through Insight
• Delegation and Empowerment
• Motivating the Sales Team
• Guiding Sales Opportunities

go to method of application »

Job Purpose

We are looking for a Manager Credit Risk to provide client service by applying sound credit risk management principles through management of staff thereby enabling Nedbank to reduce the RRB impairment charge with the view to rehabilitate, in line with the business strategy.

Job Responsibilities

• Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback monthly by drafting business reports as at month end.
• Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
• Build intellectual capital of the team by knowledge sharing with all stakeholders.
• Meet clients' expectations by resolving queries within turnaround times.
• Manage staff performance by monitoring daily activities of direct reports.
• Manage performance of the team by conducting on the job training, counselling and coaching.
• Manage efficiency of team delivery by drafting and implementing team's strategies.
• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to legal collections.
• Enhance policies and procedures by reviewing recommended submissions from other parties.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales and direct reports.
• Develop client exit or rehabilitation strategies by conducting annual review of client facilities.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• BCom, BTech or Diploma in Credit

Minimum Experience Level

• 5 years in Banking within Credit environment

Behavioural Competencies

• Building Partnerships
• Coaching
• Communication
• Customer Focus
• Driving for Results
• Selecting Talent

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Principles of project management
• Strategic planning
• Management information and reporting principles, tools and mechanisms