Multiple Job Opportunities at Surgo HR & Training

• The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements:

• Passed Grade 12
• Fluent in Sotho (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage)

Key responsibilities may include, but are not limited to:

• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes

Critical Skills/ Competencies:

• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills)
   

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• As a German Customer Service Representative, you will be responsible to ensure that every customer interaction is met with exceptional service and support. Your main goal is to provide a seamless and satisfying experience to customers, addressing their needs with professionalism, empathy, and efficiency.

Key Responsibilities:

Customer Support:

• Deliver outstanding service by handling a variety of customer interactions, including orders, emails, calls, complaints, and return-to-sender issues. Ensure all customer inquiries are addressed promptly and effectively.

Proactive Outreach:

• Engage with existing customers proactively to enhance their experience, identify opportunities for support, and provide assistance with any issues they may encounter.

Issue Prevention:

• Review new customer orders and provide design and order support to prevent potential issues. Work closely with the team to ensure that all processes and policies are up-to-date and customer-friendly.

Issue Resolution:

• Turn dissatisfied customers into satisfied ones by offering generous solutions and maintaining exceptionally obliging communication. Address complaints and issues with a positive, solution-oriented approach.

Feedback Loop:

• Track and forward customer feedback through available channels, contributing to continuous improvement in our products and services. Use feedback to support the development of sustainable solutions and enhance the customer experience.

Requirements:

Hard Skills (Qualification, Know-How, Experience):

• Fluent in the respective customer language (German, French, or English).
• Basic proficiency in English for internal communication.
• Previous experience in customer support or a related field is desirable.

Soft Skills (Personal and Social Competencies):

• Strong customer orientation with a genuine desire to help and support customers.
• Friendly, supportive, and patient demeanor, able to handle challenging situations with grace.
• Excellent result orientation, with a focus on achieving customer satisfaction and resolving issues effectively.
• Ability to work collaboratively in a team environment, contributing to a positive and productive work culture.
• Efficient and diligent working style, with strong organizational skills and attention to detail.



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Responsibilities:

• Capture supplier invoices (high volume) whilst ensuring that all tax invoices are SARS compliant.
• Send out suppliers remittances.
• Perform monthly creditor reconciliation of all supplier accounts.
• Ensure that the GRN trail balance is clear at month end
• Complete credit applications.
• Manage payments.
• Follow up and report on all claims raised (DC, drop shipment and direct suppliers).
• Manage payment queries.
• Filing
• Management of variance creditor payment terms (COD, 14 days, 30 days).
• Compile accurate payment lists weekly.
• Assist the Finance Team and Financial Manager with various tasks.

Desired Experience and Qualification

• Minimum requirement: Grade 12/ Matric Certificate with Maths.
• A financial tertiary qualification (advantageous).
• Retail Creditors experience would be a significant advantage.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Quick learner and efficient.
• An approach which focuses on getting the work done correctly. Deadline orientated.
• An ability to independently complete assigned tasks within identified time limits.

Skills and Qualification required:

• Bcom Accounting Honours with 3 to 4 years' post qualification experience
• Alternatively a CASA with 2 years' post article experience
• Grade 12 Matric Certification
• 3 Years' Retail Experience (advantageous)
• Proficiency in Microsoft Excel
• Quick learner and efficient
• An approach which focuses on getting the work done correctly
• An ability to independently complete assigned tasks within identified time frames

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Knowledge & Requirements:

• Passed Grade 12 
• Minimum of 2 years sound knowledge of VIP Payroll systems
• Retail payroll experience of 2 years
• Solid knowledge of payroll principles, processes and procedures
• Processed 1000 or more employees on a monthly basis
• Solid understanding of relevant legislation (Tax, BCEA, Employee Benefits)
• Excel intermediate user.
• Excellent administration skills and good communication skills
• Good time management and organisational skills
• Detail-oriented, Proactive, Pressure resilient, Independent but needs to be a Team player
• Strong attention to detail
• Experience with time and attendance and multiple pay frequencies
• Previous experience in payroll administration within the maritime industry, preferably in the fishing sector.
• Ability to work independently, prioritize tasks, and meet deadlines in a dynamic and fast-paced environment
   

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We are looking for a GFM that will oversee the Expense side of the business

• Responsible for overseeing the expense management process across the organization. This role involves managing, analyzing, and reporting on expenses, ensuring compliance with financial policies, and providing strategic insights to optimize cost efficiency.

Key Responsibilities:

Expense Management:

• Oversee the day-to-day management of company expenses.
• Develop and implement expense policies and procedures.
• Ensure all expenses are processed in a timely and accurate manner.
• Oversee and remain accountable for the Procurement department and team.
• Utilize the Procurement Manager to ensure Operational Efficiency as well as sound fiscal processes.

Financial Reporting and Analysis:

• Prepare and review monthly, quarterly, and annual expense reports.
• Conduct variance analysis and provide insights on expense trends.
• Develop expense forecasts and budgets in collaboration with department heads.

Compliance and Controls:

• Ensure compliance with financial regulations and internal policies.
• Implement and monitor internal controls related to expense management.
• Conduct regular audits and reviews to ensure accuracy and integrity of expense data.

Strategic Planning and Cost Optimization:

• Identify opportunities for cost savings and efficiency improvements.
• Provide strategic recommendations to senior management on expense management.
• Support the implementation of cost control initiatives.

Team Leadership and Development:

• Lead and mentor the expense management team.
• Conduct performance reviews and provide ongoing feedback.
• Foster a collaborative and high-performance work environment.

Stakeholder Management:

• Liaise with internal and external auditors.
• Collaborate with various departments to ensure alignment on expense policies and procedures.
• Communicate effectively with senior management and other stakeholders on expense-related matters.

Qualifications:

• Bachelor's degree in finance, Accounting, or related field.
• Registered CA or similar.
• Minimum of 7 years of experience in finance or accounting, with a focus on expense management.
• Strong knowledge of financial regulations and compliance requirements.
• Proficiency in financial analysis and reporting tools.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in accounting software and Microsoft Office Suite (especially Excel).

Key Competencies:

• Attention to detail and accuracy.
• Strong organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Strategic thinking and planning abilities.
• High level of integrity and ethical standards.
   

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Responsibilities

• Generating new business from brands and agencies
• Maintaining some existing clients in addition to bringing your own client base
• Running with a campaign from strategising and pitching through to launch, billing and reporting
• Liaison with agencies, brands, industry bodies, third parties and internal departments.
• Work within a team, reporting to a manager and answerable to the CEO
• Manage personal sales pipeline.
• Provide accurate sales forecasts and report to management in a timely and consistent manner.
• Share customer/ industry feedback and insights with internal partners.
• Identifying relevant opportunities and capitalizing on Group product set

Requirements

• Ability to understand original advertising solutions and be proficient within a month
• B2B sales experience is essential.
• Three years+ selling call Centre solutions
• Demonstrated ability to initiate and close complex packages.
• Knowledge of internet technologies and the online advertising sales market.
• Experience in selling to clients at a senior management/ director level.
• The ability to apply creative solutions to advertising briefs and create strong bespoke sales packages in a highly competitive marketplace.
• Established relationships with Cape Town agencies and clients
• Qualification in sales / advertising or relevant experience essential
• Agency knowledge / agency relationships

Personal Skills/Attributes:

• Expert Microsoft Excel, PowerPoint and Outlook skills.
• Knowledge of advertising concepts such as Analytics, DFP, Facebook, Google, AdWords
• Grasp of rates (CPM, CPC, CPV, CPI etc)
• Understanding of recent advertising concepts and trends regarding audience data, legislation, beaconing.
• Strong attention to detail and ability to multi-task.
• Possess excellent verbal and written communication skills.
• Consistent performer with a proven track record.
• Excellent relationship builder.
• Excellent presentation skills.
• Target driven.
• Strong commercial acumen.
• Publisher and insurance experience
• Motivated and ability to work independently.
• Able to work remotely when required
• Good negotiation skill
• Deadline and target driven

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Job purpose:

• The data engineer is ultimately accountable for preparing and manipulating data for further analysis, including ETL and will support testing across the development lifecycle
• The Data Engineer is responsible for extracting and transforming data from source systems, understanding how to integrate or join different sources to create a dataset that can be used for reporting, analysis and analytics. Overall the Data Engineer will strive for efficiency by aligning data systems with business goals. Role will also be involved in testing activities with the assistance from a Business Analyst and Data Architect/Modeller.

Responsibilities:

• Prepares, transforms, models data and resolves conflicting sources of data and anomalies
• Supports the delivery of BI and analytical products to business users via participating in Agile development pod activities including Agile ceremonies
• Implement methods to improve data reliability and quality
• Combines raw information from different sources to create consistent and machine-readable formats
• Develop and test architectures that enable data extraction and transformation for predictive or prescriptive modelling
• Responsible for technical testing services across the entire delivery lifecycle including: system integration testing, performance engineering and unit testing. Cooperate with the Business Analyst, Data Architect and Data Visualisation Developer throughout these testing activities.
• Work with the Group IT team to adhere to architecture guidelines and provide valuable input to develop them

Qualification & Experience:

• Matric
• Bachelor’s degree in computer science, IT, or similar field; a Master’s is a plus
• Clear Credit record
• Clear Criminal and fraud record
• English mandatory, German favorable
• Extensive experience of designing, developing and testing ETL processes
• Experience of batch and real-time processing
• Experience in extracting value and features from large scale data and toolsets
• Modern code development practices
• Extensive experience working with SAP ERP and BW/4HANA (Frontend and Backend)
• Experience of relational and NoSQL data modelling approaches
• Experience of at least one packaged ETL tool
• Technical expertise with data models, data mining, and segmentation techniques
• Extensive hands-on experience with BW Data modelling and SQL database design
• Data engineering certification (e.g. MS Azure Data Engineer or SAP Data Architects) is a plus
• Working proficiency in English and any other European languages are a plus
   

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Job description:

• The Designer will be responsible for generating design output across our gaming brands. The candidate must have a passionate, proactive approach to producing new and exciting creatives

Responsibilities:

• Design and concept digital assets for use on our clients websites, social media, and CRM communications
• Work closely with the Social Media team on social content and strategies
• Design and offer creative input for all forms of advertising, both above and below-the-line
• Collaborate with Retention team in the creation of assets for CRM communications
• Take on and actioning feedback from senior creatives and marketers to complete campaigns and creative for all Group projects
• Discuss ideas and present creative concepts to marketing stakeholders
• Ensure that brand guidelines are adhered to and the highest level of work is produced, striving for continuous improvement and excellence
• Understand and investigating new methods to develop highly visible creative design solutions

Key requirements:

• Digital graphic design degree, or relevant qualification
• 2 - 3 years' experience as a Digital Designer preferably with agency and iGaming experience
• Must have a back ground in Sports
• Adobe Creative Suite (CS5 and up) essential (Illustrator, InDesign, Photoshop)
• Motion/Animation – Video, GIF creation, photography (not essential)
• Understand Social Media trends and platforms
• Active interest in the design and technology sector
• An understanding of UX/UI
• A portfolio to demonstrate the above
• Interest in sports and/or gaming advantageous
• An understanding of HTML & CSS advantageous

Soft skills:

• Attention to detail
• Emotional intelligence
• Creative
• Works well under pressure
• Effective time management
   

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Job Purpose:

• Their services include supplying aggregate, sand, stone and ready mix concrete to the residential, commercial and industrial industries.
• The ideal candidate will have extensive experience in operating front-end loaders in industrial, construction, or mining environments. The operator will be responsible for the safe and efficient loading, transportation, and stockpiling of materials, ensuring optimal productivity and compliance with safety regulations.

Key Responsibilities:

• Operate Front End Loader: Safely and efficiently operate front-end loaders to load trucks, move materials, and stockpile in designated areas as required.
• Material Handling: Load, transport, and distribute various types of materials, including gravel, sand, rocks, and other bulk materials, as per project requirements.
• Maintenance & Inspections: Conduct daily inspections of the front-end loader, ensuring it is in optimal working condition, and report any faults or required maintenance to the supervisor.
• Safety Compliance: Adhere to all health and safety regulations, including the use of personal protective equipment (PPE) and reporting of any unsafe conditions or incidents on-site.
• Coordination: Work closely with site supervisors and other team members to ensure smooth and efficient site operations.
• Record Keeping: Maintain accurate logs of materials handled, machine usage, and other required operational data.
• Quality Control: Ensure that the materials are handled with precision and care, avoiding damage or loss during transportation.

Qualifications & Experience:

• Certification: Valid front-end loader operator certification.
• Experience: Minimum of 3-5 years of proven experience in front-end loader operation, preferably in the mining, construction, or heavy industrial sectors.
• Technical Skills: Strong understanding of loader operations, basic mechanical troubleshooting, and equipment maintenance.
• Safety Knowledge: In-depth understanding of safety protocols and regulations in an industrial or mining environment.
• Driving License: Valid South African Code 10 (C1) drivers license or higher is advantageous.
• Own Transport to get to plant

Key Competencies:

• Attention to Detail: Ensure precision in material handling and adhere to quality standards.
• Communication: Excellent communication skills to effectively liaise with team members and supervisors.
• Problem-Solving: Ability to identify operational issues and troubleshoot basic mechanical problems.
• Physical Stamina: Ability to handle the physical demands of operating heavy machinery for extended periods.

Work Environment:

• This role requires working in outdoor environments and may involve exposure to varying weather conditions. Operators may also be required to work in dusty, noisy, or hazardous environments depending on the site location.