New Jobs at BETSoftware

You Bring:

Minimum Requirements:

• Matric
• A minimum of 6 months- 1-year relevant application support experience.
• Relevant qualification in IT: Computer Engineering OR Software Programming (Degree or Diploma)
• Flexibility to work shifts.
• Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards.
• Experience in ITIL Foundation (Advantageous)
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to nontechnical users on cross function platforms
• Understanding of documenting SOP’s in a software related environment
• Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures
• Basic understanding of SQL for running and modifying queries. Assist with maintaining databases and supporting data integrity under supervision

Key skills/attributes/position-specific competencies: 

• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Customer-focused attitude with a commitment to delivering high-quality support services.
• Demonstrate professional skills and a high standard of integrity.
• Software Development skills
• Excellent Microsoft Office skills.
• Professional and punctual approach.
• High level of integrity and confidentiality.

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You Bring:

• At least 3-5 years’ experience within a development environment.
• 2-5 years database experience.
• Good written and verbal communication skills.
• Strong attention to detail.

What You’ll Do:
Perform Planning

• Identify and establish objectives for self and team.
• Work on objectives or goals within timeline.
• Consider all reasonable factors, impediments and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

go to method of application »

You Bring:

• Matric
• Relevant qualification in IT: Computer Engineering or Software Programming (Degree or Diploma).
• ITIL Certifications (advantageous).
• Microsoft Certifications (advantageous).
• Minimum 3 years in an Application Support environment
• Minimum 1-year experience with databases
• Minimum 1-year experience with server/client-side languages
• Experience with service-level agreements and ticket management tools
• Experience with IT service management frameworks (e.g., ITIL) and incident management processes
• Exposure and experience with SQL
• Expertise in writing complex SQL queries, creating reports and maintaining databases
• Exposure and experience with monitoring tools such as Dynatrace, Elastic, Grafana and Prometheus
• Understanding of change management processes and experience in coordinating software deployments and releases.
• Strong written and verbal communication skills.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment.
• Strong organizational and leadership skills.
• Customer-focused attitude with a commitment to high-quality support.
• Proficiency in Microsoft Office and software development skills.
• High level of integrity, confidentiality, and professionalism.
• Expertise in troubleshooting, debugging, and change management.
• Proven leadership and mentoring capabilities.
• Strong commitment to continuous improvement and operational excellence.

What You’ll Do:

Technical Support:

• Act as the third-level contact for unresolved technical issues.
• Manage incident queues, prioritize escalations and ensure timely resolutions.
• Conduct root cause analysis to identify and mitigate recurring issues.
• Provide clear communication to stakeholders during outages or major incidents.
• Ensure all solutions are secure, maintainable and enhance support efficiency.

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You Bring

• Minimum of 7 years experience within a development environment;
• 5 -8 years’ C# or C++ experience;

What You’ll Do:

Technical Leadership:

• Provide technical leadership to the team through collaboration sessions and knowledge-sharing initiatives.
• Engage regularly with software architects in order to ensure the development within the team is according to architectural guidelines.
• Work with other developers, designers/analysts, and architects to make sure that the solutions meet application requirements and performance goals.
• Ensure checked-in code is reviewed to ensure standards are met and the code base is sound.
• Ensure that all technical solutions that are rolled out consider compatibility with other environments and dependencies; have a high usability factor; are reliable to reduce downtime and perform at maximum efficiency during peak periods of usage; consider security at its highest level (third-party attacks; data protection etc).
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilization during operation and where the system or solution ensures maximum operational capacity requirements are met.

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You Bring:

Relevant IT Networking and Security qualifications.

• Certification in MTCNA, MTCRE, or higher (MTCINE preferred)(advantageous).
• At least 4 years’ experience in IT tech support networking and field application experience or a related role.
• Practical experience with Juniper, Cisco routers, switches, firewalls, and FortiGate networking equipment (advantageous).
• Understanding of network switching, routing, VPNs, voice technologies and vulnerability assessments.
• Knowledge of Fortinet firewalls, network support, troubleshooting, deployment and escalation matrix.

What You’ll Do:

• Support and manage the branch network.
• Support and manage the NMS systems to manage network performance and trend analysis.
• Perform schedule updates, network upgrades, security configurations, and installing patches or service packs.
• Communicate with third-party support services and connectivity service providers.
• Participate in the management of logged client support tickets and manage escalations as needed.
• Escalate, track and report on issues logged to 3rd party vendors.
• Develop and maintain technical documentation and SOPs including (Branch and Hollywoodbets buildings network diagrams, installation and configuration procedures, troubleshooting guidelines, and operational procedures).
• Coordinate with IT Helpdesk, Field support and Infrastructure staff to plan new network installations or upgrades of existing networks.
• Proactively help to track various performance metrics like traffic, bandwidth utilisation, availability, packet loss and much more.
• Take into consideration and create disaster recovery strategies.
• Plan, design and implement new networking solutions that will benefit our organisation.
• Analyse network performance to identify areas of improvement.
• Provide second level connectivity support assistance and assist the junior network engineering support staff to diagnose and resolve network related issues.
• Manage multiple projects with rapidly changing priorities.
• Work closely with the IT infrastructure team to support and manage the network.
• Participate in incident management and root cause analysis discussions.

go to method of application »

You Bring:

• Diploma or Degree in Computer Systems (advantageous).
• Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous).
• Microsoft Systems Engineer (MCSE) (advantageous).
• Experience with Office 365 and Azure (advantageous).
• ITIL Foundation certification advantageous.
• 2 - 4 years’ experience in supervising or team lead within an Application Support desk/help desk environment, infrastructure remote support.
• Scrum Master/Project Management Training and Certification (advantageous).

What You’ll Do:
Leading the IT Application Support Team

• Provide daily direction and communication to Team Members to ensure App Support tickets are answered in timeously, and efficient ma
• Assist the team in resolving complaints and escalations from end users and management.
• Administer customer service duties such as quality analysis on call and ensure fast turnaround time on ticket resolution.
• Oversee the tickets to completion.
• Conduct scrum meeting with the IT App Team as the Lead.
• Provide team with effective and efficient troubleshooting methodology to ensure efficiency of the team.
• Be the point of contact for all time and attendance issues the Team Member might have.
• Interface, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Ensure correct entries are inserted into the IT Service Management Tool 4Me.

go to method of application »

You Bring:

• Bachelor’s Degree/National Diploma.
• Relevant Project Management Certifications PMP, Prince II, Scrum Master, etc.
• 2 - 3 years’ experience in Software Development Project Management.
• 2 – 3 years’ years of experience with full product lifecycle with understanding of development. lifecycle and various technology methodologies that support that lifecycle.
• Sound experience in Software Development Lifecycle and Implementation.
• Excellent planning, organisational and prioritisation skills and be able to manage multiple projects simultaneously.

What You’ll Do:

Ensuring Project Management:

• Builds and maintains strong business relations with existing and prospective internal customers to interpret all individual requirements.
• Reviews changes in legal and procedural requirements affecting the business or projects.
• Validates product requirements and specifications with various departmental team members to understand the business requirements and facilitate handover to the development team.
• Analyses information and business systems to make recommendations for improvement of processes and systems.
• Co-ordinates, arranges and manages daily/weekly and monthly meetings with subordinates, management and business stakeholders as required.
• Is accountable for project status reporting as defined in a Communication Plan or as required by the Business Unit.
• Is accountable for proactively tracking the end-to-end project schedule and driving corrective action where required.
• Is accountable for end-to-end project planning and a Project Management Plan – including plans for Scope, Communication, Risk & Issues, Dependencies, Cost and Stakeholder Management.
• Assists Team Lead in creating and updating of Team Capacity Plans.
• Assists Team Lead in reviewing team backlogs and re-prioritisation with stakeholders.
• Identifies and schedules project deliverables, milestones, and required tasks.
• Adheres to best project management practices and methodologies such as Professional Management Institute standards or similar.
• Proactively manages change - including time, cost and scope changes.
• Tracks project decisions made on the project.
• Assists Business Units in getting any required benefits monitoring and reporting in place.
• Participates in all areas of the software development life cycle and provides technical support to other company personnel.
• Manages internal business processes or systems/application development projects.
• Liaises and manages external resources and suppliers.
• Ensures appropriate procedures and processes are followed.
• Participates in design control activities, and monitors, evaluates and ensures the completion of tasks and projects.

go to method of application »

You Bring:

• Matric
• 1 – 2 years’ experience in an Application Support environment.
• Relevant qualification in IT: Computer Engineering OR Software Programming (Degree or Diploma)
• ITIL Certifications (Advantageous)
• Microsoft Certifications (Advantageous)
• Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus
• Experience with service-level agreements and ticket management tools.
• Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures
• Basic understanding of SQL for running and modifying queries. Incumbent must be able to maintain databases and supporting data integrity under supervision
• Understanding of change management processes and experience in coordinating software deployments and releases.
• Experience in utilising diagnostic tools, log analysis, and debugging techniques to identify root causes of problems.
• Flexibility to work shifts.

What You’ll Do:

Technical Support

• Refine metrics for baseline monitoring.
• Act as the second point of contact for technical assistance if unresolved by first line.
• Minimise financial and reputational damage by addressing complaints effectively.
• Follow up on escalations, ensuring resolution and customer communication.
• Manage the incident queue for third-line escalation, triage, and re-prioritisation.
• Alert teams about major downtime or maintenance and ensure resolution.
• Test websites and systems to identify and resolve functionality, performance, and usability issues.
• Monitor dashboards and system alerts for proactive issue resolution.
• Resolve moderately complex software issues (e.g., SQL queries, application errors), escalate critical issues.
• Write and modify SQL queries to generate reports, optimise databases, and ensure data integrity.

go to method of application »

You Bring:

• Bachelor’s Degree/National Diploma
• Relevant Project Management Certifications PMP, Prince II, Scrum Master, etc.
• 2 - 3 years’ experience in Software Development Project Management.
• 2 – 3 years’ years of experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle.
• Sound experience in Software Development Lifecycle and Implementation.
• Excellent planning, organisational and prioritisation skills and be able to manage multiple projects simultaneously.

What You’ll Do:

Ensuring Project Management:

• Builds and maintains strong business relations with existing and prospective internal customers to interpret all individual requirements.
• Reviews changes in legal and procedural requirements affecting the business or projects.
• Validates product requirements and specifications with various departmental team members to understand the business requirements and facilitate handover to the development team.
• Analyses information and business systems to make recommendations for improvement of processes and systems.
• Co-ordinates, arranges and manages daily/weekly and monthly meetings with subordinates, management and business stakeholders as required.
• Is accountable for project status reporting as defined in a Communication Plan or as required by the Business Unit.
• Is accountable for proactively tracking the end-to-end project schedule and driving corrective action where required.
• Is accountable for end-to-end project planning and a Project Management Plan – including plans for Scope, Communication, Risk & Issues, Dependencies, Cost and Stakeholder Management.
• Assists Team Lead in creating and updating of Team Capacity Plans.
• Assists Team Lead in reviewing team backlogs and re-prioritisation with stakeholders.
• Identifies and schedules project deliverables, milestones, and required tasks.
• Adheres to best project management practices and methodologies such as Professional Management Institute standards or similar.
• Proactively manages change - including time, cost and scope changes.
• Tracks project decisions made on the project.
• Assists Business Units in getting any required benefits monitoring and reporting in place.
• Participates in all areas of the software development life cycle and provides technical support to other company personnel.
• Manages internal business processes or systems/application development projects.
• Liaises and manages external resources and suppliers.
• Ensures appropriate procedures and processes are followed.
• Participates in design control activities, and monitors, evaluates and ensures the completion of tasks and projects.

go to method of application »

You Bring:

• Degree or diploma in Graphic Design, Illustration, or a related field (or equivalent experience).
• 0–2 years of experience in game art (internships or personal projects acceptable).
• Strong portfolio showcasing relevant game assets.
• Solid understanding of composition, colour, and typography.
• Proficiency in Photoshop and Illustrator (After Effects is a plus).
• Basic animation knowledge is a bonus (Spine, Unity, etc.).
• Strong teamwork and communication skills, with the ability to take feedback constructively.
• Interest in casino games and a willingness to learn.
• Continuously improve skills in industry-standard software such as Adobe Creative Cloud (Photoshop, Illustrator, After Effects) and other relevant tools.
• Take initiative to learn new techniques and enhance proficiency in Team-used software.
• Effectively manage time to meet deadlines for asset deliveries, ensuring timely completion of tasks within project timelines.

What You’ll Do:

Asset Creation: 

• Design and create 2D/3D assets for slot game characters, symbols, backgrounds, and animations. 
• Ensure assets are optimised for various game platforms. 

Concept Art:

• Collaborate with the Team to create concept art for new slot game themes and characters. 
• Assist in designing visual styles, mood boards, and reference materials. 

Texture Painting and Mapping: 

• Develop textures for 3D models, including applying shaders and maps for a polished look.