New Jobs at Datacentrix

• Datacentrix Cape Town is looking for a Technical Team lead to be based at our client site in Stellenbosch 
• The successful candidate will be responsible for providing Senior Enterprise Server support to the clients. Software support services i.e., Microsoft Windows Server, VMware, Veeam, Microsoft Exchange, and Hyper V. The individual will also be responsible for troubleshooting hardware issues across platforms HPE ,Dell, Lenovo, Huawei, IBM etc. platforms. A strong cross skill will be advantageous.

Qualifications

• Matric / Grade 12 and relevant IT qualification 
• 10 + years’ experience supporting datacentre software
• Microsoft MCSA 2016 or Equivalent
• Extensive experience supporting Microsoft Exchange 2010 or higher.
• ITIL v2 Foundation
• Extensive experience supporting Active Directory and Hyper V
• Extensive experience supporting multi-Vendor Hardware platforms

Role Description 
Escalation Management:

• Assist with escalations from 1st and 2nd line support engineers.
• Provide 2nd to 3rd line datacentre, network, and security support.
• Where needed, escalate to 3rd line timeously to maintain SLA commitments, ensuring to retain ownership of the ticket.
• Manage and drive to resolution escalated incidents, problems, and requests.
• Professionally respond to and resolve / fulfil all incidents and service requests assigned.

Problem solving:

• Remediate technical issues identified by audit risk findings and monthly reporting.
• Analyse and solve common and complex problems through reasoning, troubleshooting and innovative thinking.
• Professionally respond to and resolve / fulfil all incidents and service requests assigned.
• Root Cause Analysis and Problem Management
• Provides advanced-level of desk side support for desktop-related technical issues.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

Service Improvement

• Identify opportunities to innovate, extend and enhance service delivery.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Tracks and monitors service levels and implements action plans to improve.
• Proactive follow-up on escalated issues
• Participate, lead, and initiate various projects to continually improve the customer environment.
• Proactive analysis of the customer environment to identify risks, opportunity for improvement and value which can be derived.

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• eNetworks a division of Datacentrix is looking for a Senior Network Engineer with 5+ years experience in ISP industry to be based at the Cape Town offices. The candidate will be required to monitor, maintain, secure and develop local and national core network as well as access/client networks. Mentor a team of engineers to troubleshoot and optimize the network for our customers. Must have excellent problem-solving skills and thorough knowledge of network administration and architecture. The Senior Network Engineer goal will be to establish networks that cater for high uptime customer needs.

Qualifications:

• Matric qualification
• Tertiary qualification (Computer Science or IT related)
• Certifications CCNA, CCNP, JNCIA
• Valid Driver’s License and own vehicle

Experience:

• Must have professional OME certification, working knowledge and experience of 5+ years
• Solid background in network administration and architecture
• In-depth understanding of TCPIP and the network stack: IPv6, IPv4, routing protocols (e.g. BGP, OSPF), Q-in-Q
• Experience with network diagnostic, monitoring and analysis tools (NMS)
• Solid understanding of network operating systems (JUNOS, Cisco IOS, Mikrotik)
• Must be able to communicate at a business level with IT Directors, IT staff and general users from our client base
• Industry-related experience as a Senior Network Engineer
• Have working practical knowledge of Data Centre Environments
• Have ISP industry working experience for 5+ years
• Be able to communicate and understand client requirements.

Responsibilities:

• Proactively monitor network performance and integrity
• Improve network performance, capacity and scalability
• Final escalation tier for network engineers
• Configure and install software, servers, routers and other network devices
• Design and deploy functional networks through Pre and After Sales Support
• Product research and development
• Automate tasks and monitor their effectiveness
• Maintain complete technical documentation
• Mentor team members on technical issues
• Liaise with various 3rd parties to ensure call resolution
• Liaise with project management and support teams
• Will be part of an after-hours standby rotation cycle