New Jobs at eMedia Investments

Specific Tasks and Outcomes

Support

• Supporting and assisting in all business applications deployed within the eMedia business, which include but is not limited to:
• Broadcast system support.
• Virtual Environment: VMWare.
• Microsoft: SCCM, Exchange, Active Directory, Windows Server. 2019 – 2021, Windows 10-11.
• Additional: Sage 300 People (Payroll, ESS, HR).
• Database: SQL, Oracle.
• Storage: NetApp, Compellent.
• Desktop Environment: Windows, Linux, Office 365.
• Installing new and/ or rebuilding existing computers, servers and configuring hardware, peripherals, services, settings, directories, storage, in accordance with standards and project/operational requirements.
• Managing assets and configuring systems.
• Contributing to and maintaining system standards.

Operations Coordination

• Remediating any problem escalated efficiently and timeously.
• Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, when and if required.
• Performing regular security monitoring to identify any possible intrusions.
• Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Performing regular file archival and purging, as necessary.
• Creating, changing, and deleting user accounts per request.
• Providing support per request from various constituencies. 
• Investigating and troubleshooting issues.
• Repairing and recovering from hardware or software failures. 
• Coordinating and communicating with impacted constituencies.
• Complying with approved asset procedure

System Administration and Support

• Provision of 1st level operational support on to all Business applications.
• Providing 1st level support on other new applications.
• Providing 1st level support to integrated ICT systems.
• Analysing, enhancing, and consolidating business requirements.
• Analysing current system processes and design functional requirements.
• Assisting in designing Project management planning and implementation.
• Assisting in business readiness processes to prepare organisation in implementing new systems.
• Monitoring End-User training on process and system’s usage.

Maintenance and Documentation

• Recording meaningful and detailed root cause as well as actions taken against logged calls.
• Ensuring asset inventory is maintained.
• Managing servers and networking equipment including installing, maintaining, and upgrading of Microsoft Windows based servers and desktops
• Ensuring high availability and acceptable levels of performance of mission critical host computer resources.
• Applying operating system updates, patches, and configuration changes.
• Maintaining backups and perform regular testing in compliance with the backup policy.
• Maintaining disaster recovery protocols and participating in regular testing.
• Analysing system logs and identify potential issues with computer systems.
• Arranging repair for hardware in the event of server hardware failure.
• Managing user accounts and resetting passwords, when required.
• Identifying areas for streamlining or improvement of processes, systems or networking and discuss with the Senior System Administrators.
• Adhering to applicable information security procedures and policies as updated from time to time.
• Reporting any information security incidents or potential information security threats to Senior Systems Administrators.
• Taking a proactive approach to information security

Stakeholder Liaison

• Providing solutions in a timeous and professional manner to users for support tickets raised.
• Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with providing any relevant information or suggestions.
• Providing input and detailed diagnostics when escalating to senior members and management.

Key Performance Indicators

Performance Criteria

Key Performance Indicator 1

• Supporting and assisting in all business applications are deployed within the eMedia business.
• Managing, configuring, contributing, and maintaining systems standards daily.

Key Performance Indicator 2

• Remediating any problems escalated efficiently and timeously.
• Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off site as necessary.
• Investigating and troubleshooting issues.

Key Performance Indicator 3

• Supporting and assisting in all business deployed within the eMedia group in dealing with network, server, mission critical applications and general IT issues.

Key Performance Indicator 4

• Ensure Information and Communications Technology (ICT) corporate environment and broadcast mission critical applications are supported timeously.

Key Performance Indicator 5

• Providing 1st line support to all business applications.
• Monitoring end-user training on processes and systems usage daily.

Key Performance Indicator 6

• Managing servers and networking equipment including installing, maintaining, and upgrading of Microsoft Windows based servers and desktops daily.
• Ensuring high availability and acceptable levels of performance of mission critical host computer resources.
• Adhering to applicable information security procedures and policies as updated from time to time.
• Reporting any information security incidents or potential information security threats to Senior Systems Administrators.

Key Performance Indicator 7

• Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with providing any relevant information or suggestions

Requirements

• A National Diploma in Information Technology
• A minimum of 3 years' experience within a similiar role

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Planning & Logistics

• Coordinate field production schedules for Anchors, Reporters, Producers, and camera crews.
• Arrange and confirm transport, accommodation, permits, and access requirements for field assignments.
• Ensure that all necessary production and technical equipment is available, functional, and delivered on time to field teams.
• Liaise with editorial teams to align coverage priorities with operational capabilities.
• Responsible for all catering requirements during big Outside Broadcasts
• Liaise with event organisers to secure venues, times, and dates.
• Conduct site inspections and assess the suitability of venues for broadcast requirements.
• Draft a detailed and clear broadcast plan to guide the various production teams.
• Communicate permissions and requirements with event organisers.

Field Operations Support

• Act as the primary contact between newsroom, field crews, and technical teams during assignments.
• Monitor field deployments to ensure safety protocols are upheld.
• Troubleshoot logistical or technical issues as they arise in the field.
• Facilitate real-time communication between field teams and the studio.

Administration & Compliance

• Track broadcast budgets, costs, and resource allocation for field operations.
• Maintain accurate records of crew deployments, equipment usage, and incident reports.
• Ensure compliance with company policies, broadcasting regulations, and legal requirements (e.g., permits, contracts).

Broadcast Liaison

• Maintain strong coordination with the Broadcast Manager, Tech Crews and Logistics.
• Communicate permissions and requirements with event organisers.
• Brief all stakeholders including camera crew, reporters, and guests.
• Support field crews with day-to-day needs to maximize efficiency.
• Brief teams before deployment and debrief after assignments.
• Building, supporting and maintaining interpersonal and team relationships to ensure stable working environment and achievement of team objectives.

Health, Safety & Risk Management

• Conduct risk assessments for field assignments.
• Ensure crew safety, including adherence to health and safety guidelines, especially in high-risk zones.
• Arrange medical support, insurance, and emergency contacts when required.

Technical & Production Support

• Operate and advise on use of SNG vans, LiveU, eLink and other broadcasting tools as needed.
• Support technical setup for live links (e.g., OB units, satellite, mobile journalism kits).
• Troubleshoot on-site production issues in real-time.

Requirements

Qualifications

• Higher Certificate in Media and/or Journalism and/or Communications and/or TV Production and/or a related field - Essential
• Diploma in Media and/or Journalism and/or Communications and/or TV Production and/or a related field - Recommended
• Bachelor Honours Degree in Media and/or Journalism and/or Communications and/or TV Production and/or a related field - Recommended

Experience

• 3 years in Television production (preferably in news) - Essential
• Drivers Licences - Essential

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Web & App Maintenance

• Ensure all features on the digital platforms are working as should, and correcting any errors that may arise. 
• Monitor digital platform uptimes and taking corrective action to ensure stable and consistent uptime. 
• Liaising with relevant stakeholders to improve and maintaining fast load times. 
• Updating back-end and front end to ensure stability, security, and optimal performance. 
• Coordinate app store updates and manage release notes. 
• Keeping abreast industry trends and ensuring the eNCA digital remains current.

Content & Asset Management

• Ensuring the back end and front-end is optimal for content creation, loading and consumption. 
• Support relevant teams on best-design and practises for content. 
• Ensure SEO across the site. 
• Assisting the content teams with SEO for specific content. 
• Collaborating with the commercial teams to execute client campaigns. 
• Collaborating with the commercial teams on innovations for clients. 
• Manage homepage, carousels, headers, footers, and general content blocks of the platforms to ensure it is functioning properly and delivering content to the best of its abilities. 

Troubleshooting & Support

• Identify and resolve technical issues related to content rendering, layout, broken links, or interactive elements. 
• Serve as the first responder for CMS errors, app glitches, or API failures. 
• Monitor customer feedback for any problems or errors with the digital platforms.

Analytics & Reporting 

• Set up digital platforms for appropriate tracking using relevant tags and events. 
• Assist Data & Insights Specialist with analytics. 
• Use analytics to make recommendations on changes to the platforms.

Deployment & Versioning

• Stage and deploy updates, app builds, or CMS changes. 
• Perform testing and QA across platforms before updates go live. 

Content and Platforms

• Develop, implement, and maintain new website and app. 
• Ensure 99.9% uptime of website and app. 
• Deploy industry best practice to enhance speed of the website and app. 
• Deploy industry best practices to enhance user experience. 
• Ensure website and app is working as should, and that content is categories, published and displayed as should. 
• Test enhancements, new features, and innovations on a test environment, ensuring 99.9% confidence before deploying to the production environment. 

Audience 

• Monitor user feedback to understand where improvements on the website and app can be made. 
• Identify user journeys for opportunities to exploit, and weakness to strengthen.

Stakeholder Relationships

• Provide support to editorial team to ensure content is upload to website and app as and when needed. 
• Work closely will all service provides to implement best practice technologies on the website and app. 
• Maintain relationships with service provides to ensure no disruption to the going concern or the enhancement of the eNCA digital offerings. 
• Explore innovations with external stakeholders to establish eNCA digital as a leader in the industry. 
• Work closely with the editorial and other relevant departments to enhance content for web and app. 
• Work closely with the commercial team to execute client campaigns. 
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives. 
• Seek partner opportunities to expand content offering.

Qualifications 

• ​​National Senior Certificate​ is Essential
• ​​National Diploma​ in IT, Computers and/or Programming is Essential
• ​Bachelors Degree in IT, Computers and/or Programming is Recommended

Experience 

• 3 years Journalism, Media, or Digital Newsroom and/or related field is Essential
• Drivers Licences is Recommended

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Digital Strategy & Leadership 

• Develop, implement, and communicate a comprehensive digital strategy aligned with editorial and commercial goals. 
• Drive digital audience growth through an effective digital strategy. 
• Work with the sales division to maximise revenue opportunities for eNCA digital producers and offerings. 
• Continuously monitor external and competitor landscape to identify opportunities and threats to adapt the strategy accordingly. 
• Ensure all digital assets are aligned with eNCA editorial and brand strategy.

Audience Growth & Engagement

• Analyse audience and industry behaviour to develop, evolve and adapt eNCA’s digital offerings for maximum growth opportunities. 
• Monitor audience behaviour to determine best practices for audience retention, growth, and engagement. 
• Ensure SEO is optimised across all platforms to increase visibility. 
• Develop strategies based on data, analytics, insights, and intelligence. 
• Provide reports to senior management for strategic input. 
• Provide feedback and reports to the editorial team to guide content and provide insights on channel growth. 
• Develop strategies for user generated content. 
• Develop tactics for user personalisation. 
• Ensure engagement with the audience adheres to the channel’s guidelines and policies. 
• Stay abreast of relevant legislations with regards to user data and other applicable policies.

Product Development & User Experience

• Ensure all features, services and products are working as it should on the website or app. 
• Work with relevant internal and external stakeholders to enhance the UX and user experience. 
• Stay on top industry trends to finds new opportunities for product development. 
• Lead decisions from front-end to back-end. 
• Ensure industry best-practises are implemented. 
• Streamline operations and workflow to deliver the best product possible. 
• Use appropriate tools to enhance product offering.

Data, Analytics & Performance 

• Direct, implement and oversee data collection. 
• Create a culture of data-lead decisions. 
• Lead data sharing across all applicable teams. 
• Interpret data and analytics to make real-time decisions to improve and enhance the digital offerings. 
• Provide senior management with reports to inform strategic decisions.

Team Leadership & Cross-Functional Collaboration

• Lead the digital team. 
• Foster a culture of high-performance and excellency. 
• Mentor the team to grow skills and knowledge. 
• Collaborate with relevant stakeholders to deliver the best possible digital products. 
• Create and lead a culture of “digital first” across the business. 
• Create efficient and productive workflows. 
• Drive a culture of open and clear communication. 
• Collaborate with external stakeholders to create content or improve on eNCA’s digital offerings.

Strategy 

• Develop Digital Strategy with quarterly updates on progress. 
• Ensure the digital department is fully equipped to execute the strategy. 
• Execute quarterly marketing brand campaigns to drive brand visibility and growth. 
• Establish eNCA’s digital platforms as a leader in online new publishing. 
• The strategy must be audience first with the drive of commercialization. 
• Strategy must focus on both local and international growth.

Content and Platforms 

• Launch new website aligned with strategy. 
• Launch new app aligned with strategy. 
• Develop content style guides and ensure adherence. 
• Develop content publishing calendars and ensure adherence. 
• Ensure full compliance with all applicable legislations, policies, and guidelines. 
• Ensure internal stakeholders adhere to digital content and platform strategies. 
• Develop and deploy strategies to optimize platforms, 
• Develop and oversee content calendar at large, ensuring the News and Lifestyle teams delivers accordingly.

Audience

• Establish audience growth benchmarks. 
• Develop strategy to grow audience accordingly. 
• Develop specific segmentation strategies per audience to optimize content and commercial opportunities. 

Human Resources

• Lead the digital team to establish and grow digital operations and productivity. 
• Ensure the team is fully resourced and equipped.  
• Develop holistic team workflows to achieve optimal productivity. 
• Establish workflows, processes, systems standards for the rest of the company to adhere to. 
• Mentor junior team members. 
• Ensure team has the necessary skillset, and where short, put in place training and development programs. 
• Accountable for KPAs, KPIs, performance contracts and performance management of the entire digital team. 
• Manage conflict, complaints, and suggestions as to not hinder productivity. 
• Develop and implement personal development plans for the team. 
• Manage all Human Resources requests, such as but not limited to leave requests.

Stakeholder Relationships

• Build and maintain strong network with industry experts and companies at both a national and international level. 
• Seek opportunities to distribute content to a wider network. 
• Seek opportunities to monetize content. 
• Frequently engage with internal stakeholders to ensure alignment across the company. 
• Work closely with the Marketing Division to deliver marketing campaigns. 
• Work closely with the TV division to leverage content and other applicable opportunities. 
• Facilitate weekly/monthly stakeholder check-ins, networking events.
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives. 
• Seek partner opportunities to expand content offering.

Requirements

Qualifications 

• ​​National Senior Certificate​ is Essential
• National Diploma in Management and/or Digital is Essential
• Bachelors Degree in Journalism is Essential

Experience 

• 8 years in Journalism, Media, or Digital Newsroom and/or related field is Essential
• 5 years Supervisory experience in Journalism, Media, or Digital Newsroom and/or related field is Essential
• Drivers Licences is Recommended

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Campaign Coordination & Delivery 

• Implement and execute commercial campaigns as per sold campaigns. 
• Ensure campaigns are implemented as sold as well as provide feedback on how to optimise campaigns. 
• Liaise with internal teams to ensure timely delivery as well as correct execution of campaigns. 
• Monitor campaign performance and make sure goals and objectives are met. 
• Provide timely feedback to adjust campaigns as and when needed. 
• Report on campaign performance during and after campaigns. 
• Provide commercial team with commercial opportunities. 
• Liaise with editorial team to seek commercial opportunities. 
• Ensure campaigns adhere to channel policies. 
• Ensure campaigns adhere to applicable legislation, advertising regulations and partner policies. 
• Manage campaign timelines and schedules. 
• Manage commercial asset libraries.

Client & Sales Support 

• Liaise and act as a day-to-day contact with applicable internal and external stakeholders for campaigns. 
• Assist the commercial sales team with pre-sales materials, media kits, proposals, and pitch decks. 
• Track inventory availability and booking details across platforms. 
• Manage inventory accordingly. 

Reporting & Analytics 

• Compile and deliver campaign performance reports using applicable tools. 
• Provide insight into CTR, impressions, engagement, conversions, etc. 
• Flag underperformance and suggest optimizations during live campaigns. 
• Ensure commercial decks are up to date. 

Content and Platforms 

• Ensure campaigns are 100% executed as per sold campaigns. 
• Develop at least 2 big ideas per month for sponsorship opportunity. 
• Monitor, advise and manage digital inventory to ensure 100% sell out rate with the appropriate mix of programmatic and direct advertising. 
• Respond to client and sales team enquires about campaigns, inclusive of idea generation and campaign development. 
• Develop, monitor, and implement a commercial calendar to keep track of campaigns. 
• Ensure campaigns are being executed as should. 
• Adjust campaigns where need to achieve desired results. 
• Create proactive sales ideas and campaigns in collaboration with the editorial team. 
• Develop seasonal calendars identifying campaigns for clients. 
• Develop with input from editorial and data and insights packages for the sales team, highlighting key metrics and opportunities.  
• Adapt packages to specific campaign requests. 
• Ensure campaigns are designed, developed, and executed according to specific platform requirements. 
• Ensure 100% adherence and compliance with legislation, policies, style guides and other applicable requirements on eNCA digital and third-party platforms.

Audience 

• Monitor audience behavior and feedback on campaigns to identify threats and opportunities. 
• Understand audience behavior and expectations to propose best suited campaigns for clients. 
• Develop and drive campaigns which is lead by audience in the efforts to grow audience. 
• Ensure client campaigns with audience communication is appropriately and timeously attended to. 

Stakeholder Relationships

• Respond to client enquiries within 24 hours. 
• Respond to internal team enquiries within 24 hours. 
• Attend and respond to all relevant communication from internal and external stakeholders. 
• Provide internal stakeholder feedback on upcoming campaigns in advance - at least 2 working days. 
• Provide internal stakeholders daily feedback on on-going campaigns. 
• Provide campaign reports within 7 days of campaign completion 
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives. 
• Seek partner opportunities to expand content offering. 

Requirements

Qualifications 

• National Senior Certificate is Essential
• ​​National Diploma​ in Journalism is Essential
• Bachelors Degree in Journalism is Recommended

Experience

• 3 years in Journalism, Media, or Digital Newsroom and/or related field is Essential
• 1 year Supervisory experience in Journalism, Media, or Digital Newsroom and/or related field is Recommended
• Drivers Licence is Recommended