New Jobs at Virgin Active South Africa

Your Purpose...

• To support the Head of Design and Property Projects department
• Be able to undertake a variety of space designing projects and be able to transform spaces within our clubs into safe, functional and visually appealing areas
• Be able to deal with design from conceptual development and liaising with the stakeholders to manage and execute on the design
• Strategically plan space utilisation, and actively selecting colour palettes and lighting fixtures
  to cultivate an inviting ambiance for our clubs
• The team which this individual will work with and support consists of the Head of Property Projects, the Head of Construction, National Quantity Surveyor, Head of Design and Project Coordinator

Your Duties and Responsibilities...

Be able to execute on the following:

• 2D Block layouts
• 2D Floor layouts
• 2D Floor finishes layouts
• 2D Wall finishes
• 2D Furniture layouts
• Basic technical layouts
• Equipment layouts
• 3D models / renders
• Prepare Proposal Refurb and Refresh packs for business approval
• Prepare Refurb and Refresh packs to issue to site
• Prepare External pack for business and Landlord approval
• Prepare External pack for council approval
• Prepare External pack to issue to site
• Produce “sample” and “mood products”
• Site visits and surveys
• Set costs and project fees according to budget
• Prepare artwork for production
• Supervise work progress on sites i.t.o. branding, furniture and signage

Our Minimum Requirements...

We can’t live without...

• Matric or similar qualification
• Interior Design or similar post graduate qualification
• 4-7 years’ experience in a similar functional role
• Proficient in AutoCAD, SketchUp, Revit, In Design, Photoshop, Illustrator and other design programs

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

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Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise