New Roles at Toys R Us and Babies R Us South Africa

Retail Assistant Store Manager

Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free!

 Toys R Us and Babies R Us are well established international brands. Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 60+ physical stores, two of which are located in Namibia, botswana and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value!  Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?

Then we are looking for an Assistant Store Manager and we would like you to join our team!!
 

To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.

Duties & Responsibilities

• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
• Enforcing and implementing AWESOME customer service to give customer a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put  the Customer first. 
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results
• Handle customer complaints in a calm and professional manner
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.  
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOP’s.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties
• Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

Minimum Requirements:

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Management Position for a minimum of 3 years within a Retail Environment

Package & Remuneration

Benefits:

• Provident Fund
• Discretionary Bonus
• Store Performance Bonus

go to method of application »

Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free!

 Toys R Us and Babies R Us are well established international brands. Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 60+ physical stores, two of which are located in Namibia, botswana and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value!  Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?

Then we are looking for a Cashier and we would like you to join our team!!

Job purpose:

• To operate cash registers, accurately process acceptable methods of payment and resolves customer queries.

Key Skills needed:

• Fantastic customer service skills
• Sales driven
• Numeracy
• Time Management
• Appropriate Computer skills

Key Performance Areas

• Providing AWESOME customer service to give customer a WOW experience
• Attend to unique and individual shopping needs of each customer and always put the Customer first
• Adhere to all basic customer service standards to ensure that customers receive prompt and efficient service
• Selling goods and most importantly add on sales and services at POS
• Prepare for the start of day and accept all transactions according to the standard operating procedures of the company
• Adherence to all Merchandising and housekeeping standards and schedules
• Operate Cash registers and receive payments for goods purchased by customers
• Examining returned goods and reporting back to Managers for appropriate actions
• Ensure that all POS in accordance with standard operating procedures on the sales floor
• Preparation, implementation and maintenance of all advertised sales promotions at POS
• Ensuring that goods are correctly priced and displayed at POS
• Participating in stock takes and stock counts
• Minimize stock loss
• Minimize expenses in area of responsibility
• Maximize sales in all areas
• Protect Company’s assets in area of responsibility

Entry Requirements

• Matric Certificate
• 6 (six) months retail experience
• Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.

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Retail Admin Team Leader

Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free!

 Toys R Us and Babies R Us are well established international brands. Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 60+ physical stores, two of which are located in Namibia, botswana and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value!  Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?

Then we are looking for an Admin Supervisor and we would like you to join our team!!

Job purpose:

• Responsible for all administrative functions in a store in accordance with the Company’s standards and procedures. 

Key Skills needed:

• Strong Admin and reporting acumen
• Well organised
• Numeracy
• Ability to work under pressure and handle challenging situations
• Time Management
• Problem solving
• Appropriate Computer skills

Key Performance Areas

• Manage, control and administer all timeously in the store related to daily banking, price changes, staff scheduling and employment contracts, stock counts, stationery and all other general administration
• Daily cash ups and balancing by receiving incoming cash, checking it against sales slips and other documents, and preparing it for deposit at bank
• Counting and recording money received and/or paid out and balancing against cash register sales records
• Ensure accurate and timeous daily banking and reconciliations
• Daily reporting all discrepancies, shortages and overs, price overrides refunds and exchanges to Store Manager for authorisation
• Manage and control all functions and procedures related to receipt and dispatch of goods in accordance with standard operating procedures
• Daily scanning and emailing to head office all documentation relating to the receipt and dispatch of stock
• Daily reporting of all receipt and despatch documentation to the Store Manager for authorisation
• Adherences to daily housekeeping in office area
• Manage and control all weekly stock counts in accordance with count schedule
• Plan and prepare and administer all stock take counts
• Manage and control all stock take counts
• Planning and preparing work schedules for Store Managers authorisation
• Daily updating price changes electronically and manually
• Maintenance and administrations of all stock related matters (including but not limited to reports in respect to: no sales, top sellers and negative stock transactions); 16. Ordering, monitoring and controlling Stationery used in the store
• Minimize expenses in area of responsibility
• Protect Company’s assets in area of responsibility

Entry Requirements

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Minimum of 1 (one) year administration experience within a retail environment

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.