Open Jobs at MTN

Job Description

Strategic Input

• Assist in developing goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Support the strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
• Assist to implement the strategy to adopt key new technologies to enable best in class real time contextual marketing.
• Assist with developing the CVM Technology roadmap in accordance with MTN’s broader strategic Ambitions.
• Ensure the enablement of a self-service and automation philosophy.
• Assist in aligning planning against the strategic intent of the company with agreed business outcomes within the portfolio, adhering to MTN’s IT Architecture Enterprise principles, key approved decisions and enterprise-wide programs.
• Assist in developing and implementation of a vendor sourcing strategy to manage technical delivery of requirements into the production environments as well as support and maintenance for the production environments.

Customer

• Understand Business needs and develop/fine-tune systems accordingly.
• Educate business on CVM capabilities that is available for commercialisation. 
• Give input to the relevant business units into the key drivers for budget and forecast purposes.
• Ensure that CVM Technology engages with business stakeholders on a regular basis on underutilized capabilities of systems, reports and future CVM ecosystem.

Governance

• Follow all MTN’s Enterprise governance procedures.
• Ensure that changes to the current environment are properly documented and tested before promoting into production.  Post production changes should be documented and managed.
• Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery.
• Support Revenue Assurance functions to understand and resolve any revenue issues or leakage.
• Create visibility of changes to core systems, data and products by informing the organisation of changes.
• Support assessment of Portfolio maturity on an annual basis.
• Influence and implement MTN’s security policies.
• Support the creation of critical Policies, Processes or Procedure such that Business risk is managed in accordance to MTN’s policy standards.

Tactical Planning and Operations 

• Provide system consultation for all CVM applications related projects aligned to MTN’s enterprise architecture principles.
• Design and deliver IS solutions that meet business and IT functional and non-functional requirements. 
• Ensure the existence of test environments to assist with requirements definitions.
• Ensure delivery of (authorised) projects according to the PMO prioritisation.
• Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
• Ensure that vendors (whether they do development or system configuration) adhere to the change management policies and MTN’s governance polices, following industry standards, proper documentation to ensure MTN maintains its IP. 
• Ensure that adherence to MTN’s architectural standards, system performance metrics and measures.
• Engage with other MTN cross organisational teams to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Assist in the evaluation of new technologies and products to determine feasibility.
• Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends

Internal Processes

• Ensure up to date Policies, Processes or Procedures are in place to manage IT risk and manage the relevant ISO certifications through compliance.Provide overall direction of architecture for integrations between applications and platforms.

Ensure Delivery of CVM Transformation Project and Business as Usual Projects through continual identification of:

• Architectural artifacts aligned to MTN Enterprise SOA Architecture, SOA Governance and/ or API management.
• Oversee Aspects of a system that have not been performing optimally that require changes to architecture.
• Any PoC required to demonstrate some item of functionality to Business.
• Document CVM BAU architecture artefacts that are aligned to MTN architectural standards.
• Document CVM Strategic project architectural artefacts. 
• Conduct internal and external architecture reviews with the broader IT and Architecture functions. 

Financial

• Assist in tracking the budget for CVM Technology
• Provide input to Capital Expenditure (CAPEX) Plans for CVM Technology 
• Provide input to compile and manage CAPEX budget and assist OPEX related budgets relating to functional activities.
• Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS.
• Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
• Support CAPEX submissions to ensure that funds are secured.
• Support the creation of the business case for initiatives and projects in functional areas.
• Assist in tracking infrastructure budgets related to the support of business area platforms, processes and initiatives. 
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team.
• Adhere to a non-inflationary or escalating contract pricing model.

Core planning functions

• Develop and implement solutions to provide detailed design of systems, focusing on applications and services architecture.
• Identify and document impacted systems based on business requirements as documented in the Requirement Design Specification (RDS)
• Assist CVM project teams to define, plan, architect and implement requirements with vendors and Operational areas.
• Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a system functioning with at least 95% level of accuracy.
• Ensure that Living System Snapshot, Roadmap and Project Architectural History Documentation is updated quarterly.

Document High Level Design specifying:

• An understanding of the impacted systems 
• Architecture design in accordance with MTN governance policy
• Understand the business and product objectives of the project.
• Provide an understanding of the environmental and business constraints in achieving a solution to the requirements.
• Review of functional Requirements Specification for each impact system of the project
• Encourage and provide an environment for Innovation and Proof of Concept work where system functionality can be demonstrated to business. This should be done using the multi-skilling of team members where one often needs to write scripts and/or small ad-hoc applications in order to perform such a demonstration quickly and therefore at the lowest cost.
• Ensure that the team always have System Reporting and E2E testing strategy in place and the team should adhere to it.

Qualifications

Education:

• University Degree in Information Systems or Engineering (BSc IT, Bcom IT) or Computer Science Degree
• TOGAF or similar accreditation 

Experience:

• At least 5 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space should be applicable experience as a Solution Architect at an internationally recognised operator. 
• Experience in designing solutions for inbound, outbound and real time contextual campaigns in the Telco environment.
• Minimum of 5 Years of experience on Campaign Management Systems, Loyalty Management, Integration, Architecture and Data related projects.
• Minimum of 5 years’ experience in CVM (Customer Value Management) Technology enablement
• Good understanding of design patterns and SOA reference architectures
• Demonstrates thorough understanding of SOA Architecture, SOA Governance and/ or API management.
• Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics, USSD, SMSC, APP is preferred.

go to method of application »

Job Description

Strategic Input

• Assist in developing goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Support the strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
• Assist to implement the strategy to adopt key new technologies to enable best in class real time contextual marketing.
• Assist with developing the CVM Technology roadmap in accordance with MTN’s broader strategic Ambitions.
• Ensure the enablement of a self-service and automation philosophy.
• Assist in aligning planning against the strategic intent of the company with agreed business outcomes within the portfolio, adhering to MTN’s IT Architecture Enterprise principles, key approved decisions and enterprise-wide programs.
• Assist in developing and implementation of a vendor sourcing strategy to manage technical delivery of requirements into the production environments as well as support and maintenance for the production environments.

Customer

• Understand Business needs and develop/fine-tune systems accordingly.
• Educate business on CVM capabilities that is available for commercialisation. 
• Give input to the relevant business units into the key drivers for budget and forecast purposes.
• Ensure that CVM Technology engages with business stakeholders on a regular basis on underutilized capabilities of systems, reports and future CVM ecosystem.

Governance

• Follow all MTN’s Enterprise governance procedures.
• Ensure that changes to the current environment are properly documented and tested before promoting into production.  Post production changes should be documented and managed.
• Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery.
• Support Revenue Assurance functions to understand and resolve any revenue issues or leakage.
• Create visibility of changes to core systems, data and products by informing the organisation of changes.
• Support assessment of Portfolio maturity on an annual basis.
• Influence and implement MTN’s security policies.
• Support the creation of critical Policies, Processes or Procedure such that Business risk is managed in accordance to MTN’s policy standards.

Tactical Planning and Operations 

• Provide system consultation for all CVM applications related projects aligned to MTN’s enterprise architecture principles.
• Design and deliver IS solutions that meet business and IT functional and non-functional requirements. 
• Ensure the existence of test environments to assist with requirements definitions.
• Ensure delivery of (authorised) projects according to the PMO prioritisation.
• Ensure that one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums.
• Ensure that vendors (whether they do development or system configuration) adhere to the change management policies and MTN’s governance polices, following industry standards, proper documentation to ensure MTN maintains its IP. 
• Ensure that adherence to MTN’s architectural standards, system performance metrics and measures.
• Engage with other MTN cross organisational teams to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Assist in the evaluation of new technologies and products to determine feasibility.
• Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends

Internal Processes

• Ensure up to date Policies, Processes or Procedures are in place to manage IT risk and manage the relevant ISO certifications through compliance.Provide overall direction of architecture for integrations between applications and platforms.

Ensure Delivery of CVM Transformation Project and Business as Usual Projects through continual identification of:

• Architectural artifacts aligned to MTN Enterprise SOA Architecture, SOA Governance and/ or API management.
• Oversee Aspects of a system that have not been performing optimally that require changes to architecture.
• Any PoC required to demonstrate some item of functionality to Business.
• Document CVM BAU architecture artefacts that are aligned to MTN architectural standards.
• Document CVM Strategic project architectural artefacts. 
• Conduct internal and external architecture reviews with the broader IT and Architecture functions. 

Financial

• Assist in tracking the budget for CVM Technology
• Provide input to Capital Expenditure (CAPEX) Plans for CVM Technology 
• Provide input to compile and manage CAPEX budget and assist OPEX related budgets relating to functional activities.
• Assist in the forecasting, planning and development of the portfolio’s budget and business plans for IS.
• Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
• Support CAPEX submissions to ensure that funds are secured.
• Support the creation of the business case for initiatives and projects in functional areas.
• Assist in tracking infrastructure budgets related to the support of business area platforms, processes and initiatives. 
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team.
• Adhere to a non-inflationary or escalating contract pricing model.

Core planning functions

• Develop and implement solutions to provide detailed design of systems, focusing on applications and services architecture.
• Identify and document impacted systems based on business requirements as documented in the Requirement Design Specification (RDS)
• Assist CVM project teams to define, plan, architect and implement requirements with vendors and Operational areas.
• Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a system functioning with at least 95% level of accuracy.
• Ensure that Living System Snapshot, Roadmap and Project Architectural History Documentation is updated quarterly.

Document High Level Design specifying:

• An understanding of the impacted systems 
• Architecture design in accordance with MTN governance policy
• Understand the business and product objectives of the project.
• Provide an understanding of the environmental and business constraints in achieving a solution to the requirements.
• Review of functional Requirements Specification for each impact system of the project
• Encourage and provide an environment for Innovation and Proof of Concept work where system functionality can be demonstrated to business. This should be done using the multi-skilling of team members where one often needs to write scripts and/or small ad-hoc applications in order to perform such a demonstration quickly and therefore at the lowest cost.
• Ensure that the team always have System Reporting and E2E testing strategy in place and the team should adhere to it.

Qualifications

Education:

• University Degree in Information Systems or Engineering (BSc IT, Bcom IT) or Computer Science Degree
• TOGAF or similar accreditation 

Experience:

• At least 5 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space should be applicable experience as a Solution Architect at an internationally recognised operator. 
• Experience in designing solutions for inbound, outbound and real time contextual campaigns in the Telco environment.
• Minimum of 5 Years of experience on Campaign Management Systems, Loyalty Management, Integration, Architecture and Data related projects.
• Minimum of 5 years’ experience in CVM (Customer Value Management) Technology enablement
• Good understanding of design patterns and SOA reference architectures
• Demonstrates thorough understanding of SOA Architecture, SOA Governance and/ or API management.
• Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics, USSD, SMSC, APP is preferred.

go to method of application »

Responsibilities

Key Performance Areas:

Strategic Input 

• Assist in developing goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders
• Assist in the enablement of a self-service philosophy.
• Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards.

 Tactical Planning and Operations 

• Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the Data Engineering function.
• Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly.
• Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the assigned business units
• Utilise technology to optimise the data dissemination. 
• Support and proactively drive system optimisation research.
• Influence and manage SLAs with Infrastructure support to ensure high levels of availability and limit redundancy.
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology.
• Ensure SLAs are in place for timely production data and dashboard update delivery with business and other data users.
• Ensure incident and problem processes are in place for collaboration with IS Helpdesk, Incident and Problem managers.
• Ensure delivery of (authorised) projects according to the prioritised project list.
• Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems.
• Define and establish management systems, processes, policies, and procedures for effective team functioning.
• Ensure the team performs the necessary analysis, design, modelling, and documentation tasks necessary to pass MTN IS governance forums.
• Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN.
• Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes.
• Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability.
• Continuously review, improve, and integrate processes, to optimize outputs and overcome fragmentation.
• Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.
• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.
• Assess risks and the effects of specific requirements on other business processes and system priorities to ensure technologies are aligned with EIS objectives.
• Identify, interpret, and guide future development by using the appropriate technology to provide solutions using the available technologies.

Financial

• Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities.
• Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
• Support CAPEX submissions to ensure that funds are secured.
• Support the creation of the business case for initiatives and projects in functional areas.
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team.
• Continually drive efficiencies.
• Track and document all System licensing making sure that MTN is not paying for licensing that is not used.

Customer

• Understand customer needs and develop/fine-tune systems accordingly.
• Educate business on data and information that is available for consumption through knowledge share and other practises.
• Give input to the relevant business units into the key drivers for budget and forecast purposes.
• Ensure that EIS present to business on a regular basis on underutilized capabilities of systems, reports, and future BI landscape.

Internal Processes

• Standby: The engineer will be expected to go on standby on a rotational basis

Ensure Delivery of Internal Business as Usual Projects through continual identification of 

• Capacity Upgrades
• Software Upgrades required to ensure adherence to maintenance agreements.
• Aspects of a system that have not been performing optimally that require changes to architecture.
• Hardware that is reaching end of life and requires replacement.
• Any PoC required to demonstrate some item of functionality to Business.
• Fault Management and Performance Monitoring

Make sure that team members work together with Operational areas (full system co-ownership)

• Planning and Operational areas need to function as a cohesive unit.
• Working relationships with Operational area must include:
• Discussing system issues that may or may not require planning analysis.
• Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities.
• Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day-to-day basis.
• Perform ATPs with Operations and vendors.
• Help test system functioning through the application of custom scripts.
• Backup and DR Planning
• Ensure security vulnerability reports are in place and being checked and monitored.
• Ensure we have a backup schedule for all servers and applications.
• Ensure we have DR test plan for all applications, and we execute on DR plan.
• Ensure we have access reviews and access audits for all applications in line with MTN Security Policies
• Make sure that common area for capturing and updating of Project Info exist and are used and ensure that all documentation, scripts, and project information in stored in a central fashion and is easily accessible to the team and that methods for applying versions are logical and consistently followed.
• Ensure that the team defines, plans, architects, and implements requirements with vendors and Operational area/ Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a system functioning with least 95% level of accuracy.
• Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing.
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation.
• In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible.

Qualifications

Job Requirements 

Education: 

• 3-year Degree in Technology Systems (Telecommunication Management / Information Technology, Computer Science) or related
• Azure Cloud Certification will be an advantage.

Experience:

• At least 3 to 5 years in a multi-disciplinary IT environment, including, but not limited to, data engineering, application architecture, application management, application design and development, middleware, database management, operations.
• At least 2-3 years’ Cloud Experience (preferably Azure)
• At least 1-2 years’ experience in DevOps and Infrastructure as Code
• Good understanding of all aspects of BI and Information Management processes.
• Experience in a telecommunications environment highly preferred.

go to method of application »

Job Description

Key Performance Areas

Data Engineering

• Define and implement data marts based on system requirements and business requirements
• Perform ad-hoc analyses of data from organization database technologies, write SQL scripts, procedures, packages, functions, and views.
• Work with the team in the designing of databases and data models to ensure interoperability.
• Enable and drive data migrations across different data lake platforms and different servers, for example Oracle and Big data.
• Troubleshoot data issues within the business systems and across the business source systems and provide guidance and/or presents solutions to these issues.
• Review the impact that possible code changes may have on system performance.
• Design and develop programs to deliver project requirements or enhancements to existing programs.
• Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
• Asist the testing team to develop test plans to verify logic of new or modified programs.
• Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
• Provide input on the improvement system maintenance, performance and support initiatives.
• Mentor junior staff to ensure get opportunities to apply the developer skills that they have learnt.
• Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
• Knowledge Sharing through forum presentations and internal training
• Participate in sprint meetings and be willing to adopt agile. 

Customer

• Understand the business intelligence requirements of the assigned business unit
• Collate all inputs necessary to support Business requirements
• Collect, monitoring and analyse large volumes of fast-changing data to support operational processes
• Partner with the business and ensure in-depth understanding of key drivers in order to drive quality data analytics
• Ensure that EIS (recruiting department) and data quality initiatives are implemented in the relevant business units
• Educate the business on BI, champion and drive BI self service 
• Arrange regular sessions with customers to inform, educate and facilitate feedback
• Be the single point of contact for Business intelligence for the assigned business unit, ensuring liaison between business, enterprise information and BI centre of excellence
• Adopt a proactive approach to prevent problems from arising in the future
• Build and maintain solid relationships with business unit stakeholders

Quality Management

• Work consistently according to standard operating procedures
• Understand and communicate the consequences of not maintaining data quality 
• Identify areas where the quality of reporting and analytics may be improved
• Analyse situations and take necessary action to ensure quality is maintained
• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality
• Monitor daily trends to ensure data quality is sufficient to ensure accurate reporting and analytics.

Advanced Analytics and Data Science:

• Good understanding of all machine learning fundamentals
• Enjoy coding in one of or all of SAS or Python
• Work with both SQL and NoSQL databases
• Work with Big-data stores such as Hadoop via Hive, Spark etc.
• Implement deep-learning algorithms to solve real business problems
• A data storyteller, you are happy communicating your findings via dashboarding (Tableau, Power BI) or through presentation (Excel, PowerPoint)
• Strong written and verbal communication skills

Analytics and Reporting

• Analyse functional requirements and translate them into task specifications for the development process.
• Design and develop programs using to deliver project requirements or enhancements to existing programs.
• Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
• Support project teams using the required data analysis skills and analytics technologies
• Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
• Provide support in identifying, evaluating and deploying solutions that meet business requirements.
• Assist the testing team to develop test plans to verify logic of new or modified programs.
• Knowledge Sharing through forum presentations and internal training.
• Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
• Follow Agile methodology and participate in SCRUM meetings.

Strategic Input

• Continuously review and improve processes in order to optimize outputs.
• Continuously assess risk and implement mechanisms and processes to overcome these risks.
• Drive the development of goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Assist in the enablement of a self-service philosophy
• Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards

Tactical Planning and Operations 

• Devise, share, and execute annual EIS plans
• Work closely with EIS Solution Architects to ensure solutions are aligned to Infrastructure Architecture.
• Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the business intelligence function.
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
• Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability
• Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation 

Financial

• Work closely with Infrastructure Architecture to ensure that licensing is optimally consolidated.
• Provide input to CAPEX Plans for the area 
• Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities
• Support the creation of the business case for initiatives and projects in functional areas

Qualifications

Job Requirements

Education (Essential):

• 3+ year Degree / Diploma in Computer Science, Engineering, Mathematics, Statistics or related quantitative field
• 4+ year, MSc or PhD degree in Computer Science, Engineering, Mathematics, Statistics or related quantitative field (advantage) 

Experience: 

• At least 5+ years programming and analytics experience in the BI environment
• At least 2 years of leadership experience
• Good understanding of all aspects of BI and Information Management processes.
• Experience in a telecommunications environment highly preferred
• Project management and business optimisation experience would be advantageous
• Exposure to managing external vendor/supplier relationships and service level agreements
• Track record of self-development and improvement