Open Positions at Momentum Metropolitan Holdings Limited

Experience and Qualifications

• Qualified or nearly qualified actuary with significant exam progress.
• 4+ years’ relevant experience with a sound understanding of employee benefits, group insurance products, pricing, and basic investments knowledge.
• Group insurance and Umbrella fund pricing will be a key advantage.
• Business development/ commercial experience with exposure to a client-facing environment.
• Development and management of key client relationships.
• Digital innovation and technology application.
• Business process automation skills will be an advantage.
• Other qualifications may be considered where significant relevant experience is aligned to the above.

Duties & Responsibilities

INTERNAL PROCESS & CLIENT

• Drive strategic projects towards growth of the FAW and GI book and improve Momentum Corporate’s market share in the umbrella fund and group risk industry.
• Drive strategies aimed improving market penetration of retirement and insurance products through intermediary groups and direct distribution initiatives.
• Monitor the financial impact of product take-up, lapses, new business hit rates and translate to effective strategies to maintain and grow market share
• Develop, plan, implement and take joint accountability for the Technical Marketing strategic objectives, partnering with product, pricing and distribution teams, aligning to the Momentum Corporate strategy.
• Provide insurance product and pricing expertise, to key clients and stakeholders by supporting the Momentum Corporate distribution channels.
• Provide commercial insights to technical pricing sign-off for FAWGI pricing (insurance, administration, and investment fees) within the authorisation matrix.
• Assist the tender management in the completion of Request for Proposals for new business.
• Drive research and monitoring of the industry, legislation and regulation, target market, technologies, and competitors, including a SWOT analysis, to identify opportunities for new and innovative growth areas
• Assist in developing and executing strategies to increase transformation and number of supporting brokers within FAWGI.
• Development of the intermediary value propositions, including tracking of client behaviour and making recommendations to enhance the intermediary value proposition.
• Drive initiatives aimed at improving the client and intermediary experience to both internal and external stakeholders.
• Identify opportunities to leverage strategic relationships and alliances to build new channels, distribution pipelines, or growth opportunities in partnership with key stakeholders and product owners.
• Drive cross-selling and collaboration opportunities across the value chain and various businesses within Momentum Group through partnerships and relationship building.
• Collaborate with data analytics team to provide competitor analysis and comparisons of products in the market and identity areas of growth.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Drive product development and management through providing inputs from own expertise, as well as client and stakeholder feedback.
• Track and address product development related workflows and identify trends and weaknesses to be addressed in the product offering relative to market
• Oversee development of tools and calculators for clients and intermediaries to improve ease of doing business and positioning thought leadership
• Assist in reviewing and comparing competitor strategies, to inform product and pricing strategies.
• Collaborate with other teams (including the actuarial team, quotes, rate review teams, client services, disability management, marketing, digital client experience, IT and legal) to ensure that new products are financially viable, solution-orientated and fit for purpose to clients and markets.
• Influence new business sales, marketing and communication processes by via elevated technical input related to FAWGI.
• Collaborate and co present with Momentum Investments on large new umbrella business.
• Representation, training, and attendance of advisory body meetings of large participating employers on FAW and provide feedback.
• Build and execute presentations required for launching, training and new business to internal stakeholders, intermediaries, clients, and media.
• Oversee the market positioning of new product developments, collaborating with Product, Marketing, Legal, and other teams.
• Manage content positioning for major marketing events, including Partnership Connect, broker engagements, and product launches.
• Collaboration and maintenance of the marketing strategy with FAWGI marketing team
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Innovative redesign of disclosures and statements to promote client understanding and engagement by partnering with clients on their journey to success.

PEOPLE

• Develop and maintain productive and collaborative working relationships with peers and stakeholders (internal and external)
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Be self-confident, self-motivated and relentlessly pursue targets and goals.
• Take ownership for driving career development.

FINANCE

• Investigate and implement solutions to enhance efficiencies and cost to income ratios towards maintaining and growing the FAW and GI book of business.
• Financial modelling to test various business cases for product initiatives within Momentum Corporate.
• Achieving the OKR’s towards the overall financial objectives of FAWGI.
• Ensure that activities align with value of new business and margin objectives.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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Requirements

• Bachelor’s degree in computer science, Information Technology, Data Analytics, or related fields.
• Advanced certifications in database management or BI tools (e.g., Microsoft SQL Server, SSIS, Power BI) are a plus.
• Minimum 5 - 8 years of experience in database development, data warehousing, or business intelligence.
• Proven track record of working with large-scale data environments and implementing ETL/SSIS processes.
• Expertise in Microsoft SQL Server and the Microsoft BI Stack.
• Proficiency in writing complex SQL queries and stored procedures.
• Experience with data visualization tools like Power BI or Tableau.
• Familiarity with DevOps practices and database-related testing.

Duties & Responsibilities

• The Data Warehouse Specialist is responsible for designing, developing, optimizing, and maintaining robust data warehouse systems to support the organization’s reporting, analytics, and business intelligence needs.

Responsibilities and work outputs

• Expertise in designing and creating a database (dimensional modelling) and all its objects, such as tables, views, Stored Procedures, and functions.
• Build, optimize, and maintain the MS SQL Server Database that carries large volumes of data.
• Database to Database partial data transfer expertise. Knowledgeable on ETL tool, SQL Server Integration Services specifically.
• Participate in the analysis, design, development, troubleshooting, and support of the enterprise reporting and analytics platform.
• Design, construct, test, and implement reporting, visualization, and dashboard processes that present reporting at a summary level with functionality to drill down into detail.
• Integrate with various source systems, including In-House, Vendor-based, On-prem, cloud-based, and Office 365, showcasing the role's complexity.
• Collaboration with the DevOps team and participation in testing all database-related changes and application updates are key to our team's success.
• Responsible for the daily database development/administrative tasks, including developing and optimizing queries, views, and other database schema objects.
• Establishing data management best practices to ensure data accuracy and quality, making you a key player in our team.
• Maintain data model architecture and schema, hierarchy within data warehouse, and reporting systems.
• Contribute to business continuity for all BCP actions and DR plans.
• Applying database tuning techniques to improve the performance of current solutions.
• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs.
• Prototype and build dashboards integrating multiple data sources.
• Write and troubleshoot simple to complex SQL scripts, stored procedures, views, functions, etc., as required.
• Troubleshoot and fix all performance issues concerning databases (objects & scripts).
• SQL Query tuning and performance tuning.
• Create, publish, and maintain ETL’s and SQL Server jobs.
• Data Mining techniques.
• Expert in SSIS package development, deployment, and maintenance.
• Maintain referential, domain, and column integrity using available options such as constraints.
• Maintain the performance of database objects (like tables, views, and Stored Procedures) by following tuning tips such as normalization and indexes.
• Assists project teams in designing and developing core business components utilizing industry-accepted analysis and design standards.
• Develop BI solutions using SQL, ETL scripting, business intelligence tools, database programming, and reporting tools on the Microsoft BI Stack.

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Requirements

Qualification

• Valid Matric Certificate
• Diploma or Higher Certificate in a relevant field (e.g., healthcare, law, compliance, forensics, audit, project management, investigations).

Internal Process

Allegations Management

• Receive and document allegations related to fraud, waste, and abuse within the medical industry.
• Load allegations onto the case management system accurately and promptly.
• Ensure compliance with relevant healthcare and legal regulations.

Acknowledgment and Communication

• Send acknowledgment letters to complainants within 24 hours of receiving allegations.
• Notify relevant parties and request comments regarding the allegations.

Preliminary Investigation

• Utilize analytical tools to assess the validity of allegations.
• Review available evidence and information to make a preliminary determination.
• Determine whether a desktop investigation is needed.

Turnaround Time

• Complete the entire assessment process within a strict 7-day turnaround time.
• Manage workload and prioritize tasks to meet deadlines effectively.

Data Retrieval

• Search the case management system and relevant document repositories to provide internal and external stakeholders with requested data.
• Fulfill data requests within 5 days of receipt.

Volume Management

• Handle high volumes of allegations and data requests, adapting to fluctuations in workload.

Documentation

• Maintain detailed and accurate diary entries of all activities and assessments.
• Ensure all documentation meets high-quality standards and compliance requirements with the Administration Agreement, Client Standard Operating Procedure Documents and internal processes.

Compliance

• Adhere to all relevant healthcare, legal, and compliance policies and procedures.

Client

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

People

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

Finance

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.