Open Positions at MTN

Mission/ Core purpose of the Job

• The purpose of the Specialist - Roaming New Services is to coordinate the implementation and performance of the new Roaming services, including, but not limited to IoT, eSIM, blockchain, RRMS, SMS and PD blockers, etc. Bayobab Roaming Hub and its Client Operators complying with GSMA requirements.
• The Specialist - Roaming New Services plays a crucial role in driving forward the evolution of Roaming services, pushing boundaries, and maintaining compliance with industry standards to deliver exceptional value and experiences to our clients and end-users alike.

Context

For Bayobab, operational and commercial excellence is critical for success. This candidate must therefore ensure successful delivery in the context of:

• Bayobab positioning as the best Roaming Hub provider in Africa and the Middle East.
• Operate within a highly inter-connected and niche international telecommunications community.
• Integrate requirements from multiple internal and external stakeholders to provide the relevant services to support business growth.
• Continuously improve processes and procedures in line with changing industry requirements.
• Enhance MTN position as a leading network and system provider.
• Increasingly competitive and highly dynamic landscape.
• OpCo: Establish and maintain direct relationships to MTN OpCo technical and network teams.
• Reporting: Creation and presentation of regular reporting about commercial operations performance, as well as MTN OpCo and Roaming Partner (“RP”) engagement.
• Roaming VAS: Maintain oversight and reporting over the performance of Traffic Steering, Messaging, BRG, GLR, & etc.
• Processes: Ensure the end-to-end documentation and understanding of operational processes.

Key Performance Areas:

• The Specialist - Roaming New Services will be accountable to achieve the following core KPA’s:
• Representation: Technical and contractual representation of the Roaming Hub internally and externally.
• Engagement: With OpCo’s, RPs, internal cross-functional stakeholders, and external vendors.
• Reporting: Regular weekly, monthly, and ad-doc reporting on all assigned areas.
• Testing: Ensure accuracy in the planning and reporting of all new services.
• RVAS: Ensure the planning, performance, and reporting of all IR RVAS, as well as any issues with the external vendors and OpCo’s.
• Vendors: Ensure management and accountability of outsourced processes and engagement with vendors.
• The Specialist - Roaming New Services is entrusted with driving excellence in representation, engagement, reporting, testing, RVAS execution, and vendor management to uphold the highest standards of performance and innovation within the Roaming Hub.

Responsibilities:

The Specialist - Roaming New Services’ responsibilities in this position are to:

• Advise the Manager - Roaming Business Operations on all technical and contractual aspects of the new services.
• Partner with Wholesale, Market Manager, Managed Services, Bayobab stakeholders, and external vendors to ensure optimum smooth and seamless technical and contractual operations of the New Services.
• Analyse service performance parameters of Business Operations and RPs and use Roaming Hub intel to improve operational performance.

Output:

In this role, the Specialist - Roaming New Services is expected to deliver the following outputs:

• Reporting - Regularly provide reports and updates on the progress, challenges, and opportunities related to new services.
• Maintain an accurate record of the testing and launch of the new services.
• Monitor and plan test set ups on an ongoing basis.
• Provide a prioritization list of roaming partners and Client Operator ready to proceed with IoT testing to the Technology team.
• Act as a single point contact for test prioritization for Client Operators.
• Ensure proper action plans are in place to correct and exceed operational performance expectations.
• Testing: Engage with Managed Services to manage, plan, and report on RVAS delivery from Vendor.
• OpCo’s: Provide monthly updates to Bayobab Roaming Account Management on OpCo engagement, refining strategies as necessary.

Job Requirements

Education:

• Bachelor’s degree in business or Telecommunications
• English: verbal and written proficiency

Experience:

• Minimum 3 years or more experience in an MNO roaming operations.
• Experience with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Broad-based knowledge of the mobile telecoms industry within GSMA roaming.
• Experience managing, implementing, and supporting multiple service launches within the mobile telecoms landscape.
• Experience with SS7(Signaling System 7), GPRS(General Packet Radio Service), Diameter, GRX/IPX tracing.
• Experience with technical troubleshooting related to International Roaming.

Competencies:

• Strong planning and coordination management skills.
• Excellent mathematical and statistical abilities.
• Excellent communications skills (both verbal and written).
• Intermediate skills with MS Office; i.e. Word, Excel, PowerPoint, and SharePoint.
• Technical and commercial knowledge of international Roaming environment.
• Able to work effectively with multiple stakeholders in a multi-cultural environment.
• A working knowledge of business practices.
• Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development.
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.

go to method of application »

Responsibilities

The Auditor: Technology role is responsible to achieve the following objectives:

Audit Management 

• Assist the Senior Manager in the execution of technology systems and processes audit plans, to identify risks and vulnerabilities in control areas and to ensure that processes and systems comply with company policies, and statutory and regulatory policies.
• Serves as an active member of the audit team directly executing medium/high priority/risk internal audits on the technology systems and processes: through analysing reports and logs, conducting system and process audits, testing, preparing database updates, providing status reports and preparing final audit reports on assignments carried out, in line with internal audit standards and methodologies.
• Ensure that audits and assessments consider the effectiveness of the control areas, such as: application controls, cyber and information security, change management, business resilience and disaster recovery reviews, IT project management, IT project governance, IT risk management, information technology systems and infrastructures process and control reviews.
• Measure/evaluate technology systems and processes compliance to statutory and regulatory requirements and the company's policies and procedures.
• Track and follow up on audit findings and update respective trackers and stakeholders regularly. 

Audit Advisory 

• Provide analysis on technology systems and processes internal audit data, identifying vulnerabilities in IT systems and internal policies, trends on IT systems failures, inconsistencies, weaknesses in the control areas. Report these findings to management with recommendations on possible mitigations and enhancements.
• Recommend changes to IT systems and processes, based on internal policies, best practice and continuous change in available technologies.
• Provide recommendations on improvements to ensure an increasingly robust internal audit processes, which aims to reduce technology and information security risks.
• Carry out regular, comprehensive and holistic information security and IT systems control assessments, to identify risks and areas that need focus.
• Keep up to date with new technology solutions to mitigate/change IT systems security vulnerabilities and provides reporting on these solutions.
• Maintain relationships with management of assigned functional/business units to provide a value-added service.

Reporting 

• Assist the management to provide oversight on OpCo reporting, OpCo coordination, OpCo support and OpCo Technology Audit operations.
• Assist with compilation of reports for reporting and Audit Committee engaging various stakeholders in Opcos to ensure a comprehensive report. 

Key Deliverables

• Conduct Audits
• Audit Findings Tracker
• Audit Findings Report
• Consolidated Audit Committee Report

Role Dependencies

• Understanding of the Audit plan
• Active support from the Senior Manager
• Understanding of the respective technology and business contexts and the risks associated 
• Intra-functional collaborations with Group Risk and Compliance 

Qualifications

Education:

• Minimum 3-year Diploma Engineering, Information Systems and Computer Systems/Science 
• Preferred, 4-year Bachelor of Engineering/ Information Systems and Computer Science/ Bachelor of Science
• Preferred, CISA / CISSP

Experience:

• Minimum 3 years’ experience in internal audit, specifically in IT system and processes audits
• Experience in presenting audit reports to senior stakeholders
• Data gathering, research and analytical abilities to develop insightful conclusions
• Experience in supervising and coordinating output 
• Experience working in a medium organisation
• Experience in working under pressure and delivering under tight deadlines

Key Technical knowledge:

• Active Directory 
• Firewall  and routers 
• Network Security
• API security 
• Cloud security 
• Endpoint security
• Knowledge on various OS’s (windows, Linux, Android, iOS, DA’s etc) 
• Experience using various security tools 

Capabilities:

• Analytical Thinker, Problem Solver, Operational Value Creator
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achieve, Operationally Astute

 Skills:

• Organisational Awareness
• Business Acumen
• Data Presentation and Communication
• Strong Investigations Skills – preferably in the context of Technology
• Project Management
• Customer Focused
• Negotiation
• Report Writing

go to method of application »

Job Description
Mission/ Core purpose of the Job:  

• To deliver analytics and insight within the digital services organization to support MFS. Assist in solving business problems and exploit untapped opportunities using AI, machine learning and deep-learning through the development of models, algorithms and software. Be the data subject matter expert on the services within the digital domain 

Responsibilities
Context: 

• Highly dynamic and fluctuating telecommunications industry
• Positioning of MTN as leading telecommunications player in the market
• Within the dynamic legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Context changes in terms of technology advancements
• Legislative changes
• Ongoing technology advancements
• Changes in consumer behaviour 
• Work within the data warehousing and datamart environments
• Dynamic technology environment
• Highly specialized working environment
• Complex and multiple data sources
• Large volumes of Data
• MTN system and Data architecture
• MTN Data entity definitions
• Fluctuating market trends and indicators
• Broad product and service portfolio

Key Performance Areas: 

Task Complexity:

• Intelligence Measurements and Reporting
• Research on customer buying and data usage patterns in order to have a holistic analysis
• Assist with data extraction for customers from internal and external sources within the MTN SA market
• Assist in data clean ups to information by ensuring that data is updated and pruned
• Thoroughly scrutinize data in order to determine SWAT across all of MTN SA segments
• Report on relevant performance metrics for the business objectives in line with Business objectives
• Facilitate accurate data analysis and reporting of customer analytics and intelligence
• Delivery of insightful market intelligence and insights to support business intelligence objectives utilising customer analytics
• Interpret data and develop relevant recommendations based on data analysis findings
• Develop graphs, reports and presentations of projects results
• Perform basic statistical analysis for projects and reports
• Data manipulation and modelling
• Customer behavioural analysis
• Predictive modelling and machine learning
• Create and present quality dashboards
• Generate standard monthly and ad hoc reports

Internal Processes and Efficiency

• Prioritise requests and coordinate with IT to ensure availability, storage, sharing and certification of required information and data integrity
• Support data and application design for the implementation of an automated customer analytics
• Provide recommendations regarding campaign consolidation, integration, automation and optimisation based upon jobs requests worked upon
• To provide more insights into the ways to target customers

Operational Planning and Management

• Plan and coordinate the data extraction and reporting processes
• Consider the long term (1-2 years) implications of action from a broader perspective
• Consider local conditions, as well as competitor activity
• Identify and exploit new opportunities to grow the business further
• Identify innovative ways to use minimum resources to achieve maximum outputs

Advanced Analytics and Data Science:

• Good understanding of all machine learning fundamentals
• Enjoy coding in one of or all of R, SAS or Python (even with its weak definition of scope)
• Work with both SQL and NoSQL databases
• Work with Big-data stores such as Hadoop via Hive, Spark etc.
• Implement deep-learning algorithms to solve real business problems
• A complicated emotional response to both vanishing and exploding gradients 
• A data story teller, you are happy communicating your findings via dashboarding (Tableau, Power BI) or through presentation (Excel, PowerPoint)
• Strong written and verbal communication skills

Strategic Input

• Understand how business and IT requirements can be met using the correct blend of existing and new IT technologies.
• Develop goals, strategies, and plans needed to achieve the portfolios vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Support the enablement of a self-service philosophy
• Create and implement the concepts and ideas for possible future implementation.
• Assist with developing the information roadmap, sourcing of new data sets and phasing of core reference data sets

Supervisory / Leadership / Managerial Complexity:  

• Manage activities between internal MTN departments and resources.
• Ensure accountability such that customer centricity culture is adhered to
• Maintain good Employee relations and enhance collaborative teamwork
• Mentorship, Coaching, Guidance and training to digital team
• Build professionalism, loyalty and commitment to the organization

Role Complexity:  

• Interacting with the team members within the departments through the Customer lifecycle management and Product Performance to deliver on the Business priorities
• Support the Digital team to deiver on Customer lifecycle and Product management business objectives
• Understand campaigns that introduced to market
• Data Manipulation and Modelling
• Customer behavioural analysis
• Predictive modelling
• Statistical analysis
• Use reports and Dashboards to analyse marketing data
• Must be proficient in MS Office and Statistical Software Packages, e.g. SAS, SPSS, JMP, SQL, R

Lateral Dimensions: 

• Creativities (improvement/innovation inherent)  
• Effecting job request in a timely and efficient manner
• Accurately extract data required and reporting on the findings
• Provide unique and innovative ways of conducting data provisioning and reporting to users
• Explore innovative ways to enhance the analytical and data supporting offerings
• Establish sound relationships with all other business areas and stakeholders
• Identify innovative ways to use minimum resources to achieve maximum outputs
• Identify and exploit new opportunities to grow the business further
• Apply market insights and intelligence in an optimal way to add as much value to relevant business arears
• Speedy communication of results and recommendations to the relevant areas to enable the development of competitive advantage
• Encourage continuous service improvement
• Proactively seek information on business issues, particularly outside the Marketing Support unit which may impact on the unit 
• Motivate peers and reports through innovative interaction

Vulnerabilities (control span) 

• Limited resources
• Unavailability and ineffective application of resources
• Ineffective application / system support  (SLA)
• Reliance on the stability and availability of systems
• Insufficient storage space to conduct data analysis exercises
• Lack of data integrity
• Evolution of technology
• Fluctuations in the market 
• Competitive activity
• Ineffective support from key stakeholders 
• Customer dissatisfaction
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients
• Company project prioritisation
• Unrealistic business expectation vs delivery
• Continuous improvement of process and data integrity up-stream

Collaboration:  

• Responsibility towards:  
• Direct reports: None
• Matrix reports: None
• Key customers: MTN SA Executives, General Managers and Senior Managers with their functional areas 
• Key suppliers: Technology Team, Finance, Service Providers, Competitive Intelligence, Marketing Support Team
• Relations, etc.: All departments in MTNSA and Group, MTN’s business strategy, MTN IS operations and applications, Network division, Enterprise business unit (EBU)

Discretionary Space:

• Independent thought and Judgment: 
• Can set objectives for the unit
• Dissemination of information
• Implementation of systems, processes and policies to effectively analyse and provide data and evaluate effectiveness within business unit
• Team motivation
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives
• Work with minimal restriction on boundaries of requirements (reporting, assignments, etc.)
• Proactively identify opportunities for data/report provision to key stakeholders
• Interpret, evaluate ad make recommendation based upon findings of trended information and outputs

Qualifications
Minimum Requirements:

• Global Education Standards (10):
• 3 year Degree / Diploma in Commerce (Statistics, Mathematics, Computer Science, Engineering, Physics) or related
• Fluent in English and one other official South African language

Global Experience Standards (10)

• Minimum of 5 years’ experience in Commerce (Statistics, Mathematics, Computer Science, Engineering, Physics); with experience in supervising others 3+ years data science and machine learning experience
• Experience working in a social media or digital service organisation
• Experience in deep learning a major plus 
• Experience working in Telecommunications a major plus
• Experience working in a Large organization  

Training:

• Data science
• Advanced analytics
• Data Visualisation (tools such as Power BI, Tableau etc.)
• Products and Services and Solutions
• Systems training
• Computer software training
• Project management
• Communication and Negotiation skills
• Assertiveness