Open Positions at The Heineken Company

Key Performance Areas would include, but are not limited to:

• Adhere to all safety procedures and policies.
• Ensure machines are maintained to best practice standards including safety (machine safe to use).
• Ensure proper disposal of consumables and materials.
• Ensure good food safe practices when performing maintenance.
• Ensure that problem-solving is done to best practice standards in of support higher-level problem-solving efforts, as required.
• Prompt reaction time to breakdowns and other requests.
• Assist with shutdown planning as per shutdown best practice.
• Ensure spares are in place for preventive maintenance activities.
• Proactive risk/hazard identification and mitigation).
• Provide technical expertise and guidance to process teams - operating procedures, fault finding, etc.
• Monitor and control quality practices in a manufacturing / cellar / engineering environment.
• Innovation and business improvements in support of operational and segment goals.
• Implemented initiatives of business plans.
• Assisting with installation of new equipment, projects, and improvements.
• Ensuring that administration is attended to timeously and as per best practice.
• Comply with Heineken Beverages standard operating practices.
• Excellent housekeeping.
• Perform mechanical and electrical preventative maintenance and repairs, to production machinery, utilities, and facilities, timeously and according to specification. (e.g., lighting, boilers, compressors, crossflows, heat exchangers, crushers, pumps, electrical motors, control panels, distribution boards, etc.)
• Perform welding activities

The successful candidate must preferably have the following experience / skills:

• Minimum N3 must be a trade tested millwright
• Minimum 3 years working experience as an artisan in a cellar and utilities environment.
• Reading and understanding of electrical drawings.
• Good knowledge of electrical reticulation in a plant environment.
• Good knowledge of equipment used in wine cellars and utilities is a distinct advantage
• Ability to do in depth problem solving and fault finding (mechanical and electrical).
• Competent in argon and arc welding.
• Perform milling and turning activities will be advantageous
• Must be self-motivated, innovative, and able to work without supervision.
• Able to work and make decisions under pressure.
• Good communication skills on all levels.
• Active involvement in mini-business activities.
• Able to work within a team.
• Willing and able to work overtime and flexible hours.
• Perform standby duties.
• Have own reliable transport

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KEY RESULT AREAS

• Drive market share
• Drive and maintain Accessibility, Availability and Activation and Affordability for clients
• Drive RSP
• Brand portfolio approach across all categories Beer, Wine, Spirits and RTD
• Drive price-driven promotions and power pack compliance agreements with customers
• Build partnerships with customers
• Maintain call strike rate
• Drive continuous improvement and implement business improvement initiatives
• Take responsibility for own development and contribute to team effectiveness by displaying HEINEKEN Behaviours

EDUCATIONAL QUALIFICATIONS

• Relevant Tertiary Qualification (Diploma / Degree)

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 2-3 years of FMCG or relevant experience
• A valid drivers license - Code 08 without endorsements with at least 2 years driving experience
• Weekend work and promotions
• Persuasive selling skills & negotiation
• Sales Commercial Insights: Awareness and understanding of the implications of fundamental commercial implications on day-to-day decisions
• Sales process management :Understand the primary key drivers of sales in different channels
• Sales Product Knowledge: Product relevance by channel, cluster and tier understood and applied
• Sales strategies and plans to sustain brand growth
• Sales Technology Application: Demonstrate an understanding of how technology works within the sales process

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KEY RESULT AREAS

• Oversee the sales, promotions and campaigns of sales activities within the assigned area of responsibility. 
• Make data-informed decisions to develop trade plan, drive performance and inform resource allocation. 
• Ensure products/ brands are available widely in assigned sales area. 
• Optimize resources to achieve sales targets. 
• Develop, monitor, and manage quarterly Sales Plan. 
• Analyze and identify growth opportunities with measurement and tracking for reporting purposes. 
• Develop strong customer relations through frequent communication, professional, courteous, and ethical interpersonal interactions. 
• Identify emerging markets to find opportunities. 
• Procure market intelligence and develop appropriate action plans when necessary. 
• Monitor Accessibility, Availability and Affordability compliance vs noncompliance. 
• Share and implement new and innovative ideas to improve sales and the effectiveness of the sales teams. 
• Coach the Sales Representatives/Specialists on best practice. 
• Prepare sales budgets, projections and approve expenditure. 
• Track, analyze and report on sales statistics based in key quantitative metrics. 
• Conduct in-trade audits, measuring the team’s impact in the trade. 
• Enable teams to gain market share growth. 
• Conduct on the job training and Coaching. 
• Plan and direct the hiring and training of new Sales Representatives. 
• Institute discipline when required. 
• Follow HEINEKEN Beverages policies and procedures and identify opportunities for continuous improvement.

EDUCATIONAL QUALIFICATIONS

• Tertiary qualification in Sales, Marketing or a related field 

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 3+ years sales management experience. 
• Relevant experience within the Alcoholic Beverage or broader FMCG industry would be preferable. 
• The ability to identify and define problems and make balanced and sound decisions. 
• Proven track record of meeting or exceeding sales targets 
• Strong numerical and business acumen experience 
• High levels of energy, persistence, drive as well as a sense of urgency.
• The ability to work optimally in a high performance and competitive environment. 
• Exceptional planning and execution skills/capabilities. 
• Excellent negotiating skills to gain commitment to solutions by using your influencing and networking skills. 
• Have a passion for customer service by making clients and their needs a primary focus. 
• Ability to coach, facilitate, inspire, transform, and lead your team towards a shared goal and vision. 
• Ability to communicate effectively across all levels and manage customer relationships. 

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KEY RESULT AREAS

Implementation and achievement of regional strategy:

• Develop and define the Channel Strategy and align to HEINEKEN Beverages performance goals – creating a competitive advantage for the OpCo.
• Rigorous execution of plans, including mitigation plans where necessary, to ensure value-add to customers
• Deliver regular proposals to refine and optimize the customer experiences.
• Business Plans executed on time in full to deliver against defined volume and revenue/profit targets.
• Consistent achievement of targets in terms of budget, cost and profitability growth
• Manage a budget for the region and ensure that all expenses are within budget.
• Designing Plans in collaboration with Trade Marketing and oversee implementation

Customer Focus

• Execute draught beer strategy aligned to international requirements (if applicable).
• Implement a sales management process to assist the sales team in identifying and prioritizing key customers and prospects.
• Engage with potential and existing customers within the channel to present company offerings, build brand awareness and grow sales.
• Build and maintain relationships with key customers and partners, including distributors, retailers, and hospitality venues.
• Monitor and analyze sales data to identify trends and opportunities for growth.
• Ensure that all sales activities comply with all relevant laws, regulations, and company policies.
• Ensure that sales teams meet sales targets and that all sales activities are conducted in a professional and ethical manner.
• Monitor the performance of the sales team and motivate members to meet or exceed sales targets.
• Manage, coach and provide overall guidance to the sales teams.
• Analyze customer feedback, market trends and competitor activities and formulating strategies to respond accordingly.
• Achieve set volume, value, and gross income targets on strategic focus brands.
• Build a strong pipeline and ensure accurate sales forecasting and account planning.
• Coordinate with other teams to ensure smooth delivery of products and services.

Improving regional and business effectiveness and resource management and deployment

• Business Plans executed on time in full and deliver or exceed promised results.
• Systems and Processes are optimized and improved in ways that delivered productivity gains year on year.
• Deviations and trends timeously detected and revealed when found, and action plan for recovery/improvement implemented.
• Ensure that the Channel complies fully with governance/audit/risk requirements.
• Signed contracts and service level agreements meet good governance standards.
• Work procedures and processes are aligned and improved to ensure smooth flow of work across units.
• Effective problem-solving and decision-making to achieve high quality turnaround times, productivity and motivation.

Achieve and maintain effective relationships with internal and external stakeholders

• Build effective and positive working relationships with customers and relevant stakeholders to achieve results.
• Trust and confidence developed with manager, direct reports, peers and other department members.
• Champion HEINIEKEN Beverages Sustainability and Responsible Alcohol initiatives in region, together with Corporate Affairs teams.

Clear communication of vision and strategy to team.

• Business strategy understood, owned and delivered.
• Effectively communicated and engaged with organization, energizing entire business around strategic business drivers, and how that translates in region.
• Company values lived by self and regional team.
• Champion a climate and culture that directly contributes to achieving business results.
• Build a high-performance team, manage performance, and proactively address underperformance.
• Manage and improve diverse talent bank and leadership pipeline.

Continuous improvement and transfer of best practices

• Champion appropriate organization initiatives and integrate projects to unlock value and growth.
• Champion continuous improvement and shared best practices with other business leaders

EDUCATIONAL QUALIFICATIONS

• A formal tertiary qualification (Degree/Diploma) in Sales/Marketing/Retail with a sound understanding of financial concepts and profitability analysis.
• Postgraduate preferable

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

• 8 -10 years’ relevant Sales & Marketing experience within FMCG
• Strong communication and above-average presentation skills
• Decision- making and project management skills
• Superior commercial acumen
• Strong and inspiring leader of people
• Understand and execute the Sales processes
• Good product knowledge across all segments - Wine, Spirit, Beer and RTDs
• Strong negotiating and influencing skills
• Flexible and able to operate in a diverse market
• Must have the ability to develop customer relationships
• Must be able to identify opportunities for improvement and change
• The ability to build and maintain strategic business partnerships
• Must be innovative and self-driven
• Demonstrated ability to establish winning trade relationships
• Key Leadership expectations: All HEINEKEN behaviours (shape, connect, develop, deliver) at highest level​
• Communication skills: Manages relationships with stakeholders (with conflicting interests) on Strategic level. Communicates through understanding, collaborating and influencing others, with real-world experience win-over doubters. ​
• Other skills: People management, exceptional leadership skills, change management, able to deal with ambiguity, independent and trusted

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Key Responsibilities:

• Maintaining and developing relationships with existing and new customers.
• Achieve monthly sales targets through new business and upselling current customers.
• Use data to inform customers’ understanding of which products can help them reach their goals and how to achieve this.
• Identify and pursue new business opportunities and maintain a healthy pipeline for future deals. 
• Present products to customers in a professional and knowledgeable manner
• Conducting market research to keep up to date with industry trends and competitor activity.
• Build and maintain a strong brand image.
• Communicate and collaborate with other members of the sales and marketing team.
• Drive and maintain Accessibility, Affordability, Availability and Activation
• Run price driven promotions.
• Maintain call strike rate in accordance with targets.
• Share and implement new ideas regarding sales and improving effectiveness of the sales teams and/ or the effectiveness of marketing activities.
• Take responsibility for personal improvement and skills development.
• Follow Heineken Beverages’ policies and procedures and identify opportunities for continuous improvement.

Job Requirements:

• A bachelor's degree or Diploma in Sales, Marketing, or a related field is preferred. Relevant industry training and certifications are an advantage.
• A minimum of 3 years of sales experience
• Relevant experience within the Alcoholic Beverage or broader FMCG industry would be preferable.
• Proven track record of meeting or exceeding sales targets
• Numerical and business acumen experience
• High levels of energy, persistence, drive as well as a sense of urgency.
• The ability to work optimally in a high performance and competitive environment.
• Ability to plan realistically and take action to deliver on time.
• Excellent negotiating skills to gain commitment to solutions by using your influencing and networking skills.
• Have a passion for customer service by making clients and their needs a primary focus.
• Strong analytical and problem-solving skills.
• High versatility to adapt to changing environment.
• Ability to effectively manage customer relationships.
• Ability to communicate effectively across all levels.

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Key performance areas should include but are not limited to:

Co-ordinate Dry goods, Materials, and Gasses:

• Manage the receipt and issue of consumables (Dry Goods & Flavours)
• Placing orders and ensure timeous supply of dry goods/materials to Production
• Confirm traceability of stock movements
• General administrative duties
• Draw samples for Quality checks
• Ensure a sound relationship with internal and external clients and suppliers

Control administration and take part in stocktaking:

• Manage Dry Goods/Flavour stock levels
• Responsible to assist in monthly stocktaking
• Record daily movements of dry goods in area of responsibility
• Ensure that quality standards, policies and procedures are implemented and always followed (QM Systems, FSSC, ISO, etc)
• Limit losses, write-offs and stock variances
• Comply with SHE requirements
• Adhere to Goods Receiving procedure
• Receiving and checking of goods against Purchase Orders/STO’s
• Accurate goods issuing to internal customers
• Maintain goods stores conditions
• Maintain effective housekeeping (5S) and safety practices in area
• Stock management according to FEFO(FIFO) principles
• Participate and implement TPM practices

The successful candidate must have the following experience/skills:

• Matric
• 3 – 5 years of relevant experience in a Warehouse environment
• NQF 3 Stores and Warehousing qualification will be advantageous
• Have proven verbal and written communication skills
• Knowledge of a FMCG environment will be advantageous
• Knowledge of Warehousing safety regulations is a requirement
• Computer literacy: Outlook, MS Office, SAP is required
• A Valid forklift license is a requirement