Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
Read more about this company
Job Purpose
- We are looking for an experience Credit Analyst to join our team. In this role you will be required to assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy
- We look forward to reviewing your application.
Job Responsibilities
Credit Policy Management:
- Align with the bank’s credit policy and identify cross-sell opportunities.
- Prepare and recommend credit applications within set parameters.
- Assess credit risk by examining savings, debt repayment history, earnings, and purchase activities.
- Recommend credit terms, such as issuing or rejecting credit cards, or adjusting limits.
- Review financial status of customers to determine risk levels.
- Use financial ratios and industry benchmarks to evaluate cash flow and loan repayment ability.
- Recommend credit limits based on lending policies.
- Monitor reports to identify risks and ensure compliance.
- Measure compliance, identify risks, and make recommendations.
- Obtain latest financial information, measure compliance, and report breaches.
- Verify information to sign off conditions of approval within required timeframes.
- Ensure security by gathering required information.
- Meet Nedbank Group Rating requirements by reviewing accounts and identifying risks.
- Identify clients exceeding credit limits through daily excess reports.
- Risk-rate clients and assess financial positions using risk systems.
Client Service Management:
- Meet service level agreements by understanding client needs, providing guidance, and responding promptly.
- Enhance client satisfaction by sharing knowledge and developing the skills of the client service team and stakeholders.
- Build strong relationships with internal stakeholders by attending meetings and supporting their strategies.
- Build and maintain strong relationships with external clients by understanding their business and industry.
- Involve other bank divisions by seeking their input on deals requiring their expertise.
- Provide accurate information to stakeholders by maintaining and sharing knowledge with the team.
Performance and Compliance:
- Achieve targets by using management information systems to measure performance.
- Understand client needs and provide timely guidance and recommendations to meet service level agreement standards.
- Share knowledge with client service team members and stakeholders.
- Develop team skills to enhance external client satisfaction.
- Use the Management Information System (MIS) to identify required annual and interim facility reviews.
- Meet turnaround times by assessing applications efficiently within the agreed Service Level Agreement (SLA).
Personal and Team Development:
- Stay updated on legislation and industry changes through newsletters, websites, and sessions.
- Embrace Nedbank’s vision and demonstrate its values in interactions with the team and stakeholders.
- Improve personal capability by identifying training courses and career progression opportunities through manager feedback.
- Ensure personal growth and effectiveness by completing learning activities, practicing experience, and maintaining certifications within specified timeframes.
- Foster teamwork by understanding team members’ roles and responsibilities.
- Ensure smooth workflow through regular communication and feedback with the manager.
Process Improvement and Corporate Responsibility:
- Identify and recommend opportunities to enhance processes, systems, and policies, and support new implementations.
- Contribute to a culture that achieves transformation goals by participating in Nedbank culture-building initiatives.
- Support corporate social responsibility initiatives to achieve key business strategies.
Minimum Experience Level
- Min 3 Years' Credit Analysis experience in assessing creditworthiness of current and prospective clients.
- Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honor debt obligations.
Requirements
- NQF Level 6 or Higher in a Financial Management, Accounting or Analysis-related field
go to method of application »
Job Purpose
- To contribute to the development and maintenance of best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure business needs are met by engaging and assisting business through face to face interaction and attendance at forums and committees .
- Assist the business to address queries by extracting and analysing data.Perform ad hoc analysis and complete data requests through monitoring of data as per client specification.
- Ensure continuity and knowledge base through documenting and recording processes and models.
- Provide insights enabling growth through analytical research; systems and marketing insights by delivering analytical results and making recommendations to stakeholders.
- Ensure compliance to policy through data analysis and monitoring.Create efficiencies and streamline processes through analysis.
- Establish understanding of processes by bridging the gap between operational and analytical concepts through communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Minimum Experience Level
- 1-3 years’ experience in Credit Risk or an Analytical environment
- Previous Pricing experience is beneficial but not mandatory
Preferred Qualification
- At least a B.Degree majoring in Maths, Statistics, IT, or Engineering.
- Possibly B.Degree in Finance if have good problem-solving skills and logic to program/code
Technical Experience
- Modelling Techniques and Software
- Strong Mathematical and problem-solving ability
- SAS and Python
- Data Validation
go to method of application »
Job Purpose
- To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Requirements
- Experience as an analyst with coding exposure as well as prior experience in a managerial / leading a must.
- 1-3 years' experience using SQL, SAS, Python, programming, Microsoft Office with specific focus on Excel Automation & optimization Business writing.
- Bachelor's degree majoring in Maths, Statistics, IT, Science or Engineering
go to method of application »
Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
go to method of application »
Job Purpose
- This is an opportunity for candidates who wish to grow their skills and knowledge of economics, fixed income instruments, asset allocations and general investment strategy within a well-defined process with the guidance of Nedbank Private Wealth’s Investment Strategist.
- The successful candidate will research and evaluate investment opportunities across all asset classes to generate recommendations for Nedbank High-net worth clients, to optimise risk-adjusted investment outcomes, research and analysis across various asset classes, including, but not limited to, fixed income.
Job Responsibilities
- Research and analysis across asset classes to support broader investment process.
- The job focus will be on asset allocation (including fixed income research), research (macro, industry and instrument level), analysis, model building, reporting and presenting.
- Generate research reports and investment recommendations to enable investment decisions and for publication.
- Conduct financial analysis of listed instruments or companies in line with Nedbank Private Wealth’s valuation framework. This will include a focus on fixed income markets and instruments as well as other listed instruments.
- Formulate investment recommendations in accordance with Nedbank Private Wealth’s investment framework in order to enhance client outcomes.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor’s degree with majors in investment related, mathematics, statistics or technical subjects.
Preferred Certifications
- Chartered Financial Analyst.
Minimum Experience Level
- 1-3 years experience in an investment analyst role of a Financial Services company
go to method of application »
Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Follows rules and guidelines to perform tasks, adheres to prescribed ways to work in order to execute activities related to the competency, and recognizes the key elements of the competency and why they are important. Pair with Product Designers (CX/UX), Business Architects (BARC), Testers (QA), Data Analysts (DA) and key roles in the requirements value chain.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand the hypothesis, business outcomes and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
- Use visual diagrams to model scope, interfaces, story context, data flows, processes, and dependencies.
- Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives.
Job Responsibilities Continue
- Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
- Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
- Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user.
- Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist.
- Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance.
- Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads.
- Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement.
- Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches.
- Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies .
- Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads.
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Diploma in BA endorsed by IIBA
Essential Certifications
Preferred Certifications
Minimum Experience Level
- 6 - 8 years BA experience, IT project experience, business exposure, industry exposure. Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.
- Exposure to SCRUM/Agile methodology/SAFe methodology
go to method of application »
Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
go to method of application »
Job Purpose
- To administer a portfolio of trusts, mainly testamentary, for the purpose of generating fees and leads as part of a full range of fiduciary services, in order to make Nedbank the great place to bank for our clients.
Job Responsibilities
- Adhere to company policies and procedures through appropriate investment of trust assets and overall trust administration.
- Keep up-to-date with legislation and regulation by reading up on the industry-related information.
- Ensure risks are minimised by following a checking and verification process.
- Ensure that there is no financial and reputational risk to the company by adhering to the internal knowledge base.
- Administer the client's trust in a professional manner in terms of the will or trust deed.
- Manage clients and beneficiary needs and their expectations by taking the appropriate action and delivering the required service in a timeous manner.
- Assist colleagues in trust-related problem solving by giving them advice on any specific query.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Generate an income stream through fee-taking in a timely manner in order to meet company's financial goals.
- Identify new business opportunities/leads by getting to know our clients better.
- Provide an oversight of daily administration activities by checking and verifying data.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma/Higher Diploma in Banking. NQF5 and upwards recognised by FISA and SA Banking Industry. Associated Financial Planner/Certified Financial Planner (FPI), LLB Degree.
Essential Certifications
Preferred Certifications
- Fiduciary Institue of South Africa or Financial Planning Institue.
Minimum Experience Level
- 2 - 5 years relevant experience
go to method of application »
Job Purpose
- To facilitate Nedbank projects to successful implementation of Agile as defined by the Nedbank Agile Centre of Excellence (ACE). Focus on continuous improvement by providing support and partnering with Agile Transformational teams. Support and partner with Agile Transformational teams within the Nedbank Group technology structure (Application Development and Maintenance, Project Management, Agile CoE, Human Resources, etc.) to promote collaboration and ensure consistent application of Lean and Agile best practices.
Job Responsibilities
- Ensure successful implementation of Agile in software projects with improved quality in accordance with business needs and strategic goals.
- Ensure successful implementation of Agile in software projects with improved quality
- Provide expert level guidance to software project team in terms of process, system, tools, methods as well as communication, integration and successful team dynamics through weekly facilitation sessions
- Provide expert guidance to software project team in terms of process, system, tools, methods .
- Ensure communication, integration and successful team dynamics
- Integrate with diverse stakeholders by engaging and facilitate with multiple divers groups across a spectrum of wants and needs
- Engage and facilitate with multiple divers groups across a spectrum of wants and needs
- Build professional relationships though engagement and regular communication and feedback with all stakeholders using quality metrics and project status reports as drivers
- Conduct regular engagement , communication and feedback sessions with all stakeholders
- Ensure professional relationships with software contractor, consultants, external suppliers and outsourced/ smart source vendors
- Provide timeous reporting to stakeholders
- Support the Agile transformational teams in driving the implementation of Lean and Agile principles and practices across Nedbank.
- Guiding Solution Delivery teams on how to use Lean and Agile practices and values.
- Guiding the team on how to get the most out of self-organisation.
- Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediments.
- Facilitating discussion, decision-making, and conflict resolution.
- Advise on possible risk issues
- Mitigate risks timeously.
- Ensure all Agile ceremonies are conducted.
- Provide guidance to Product owner
- Coordinate required skills for the core team
- Facilitate retrospective sessions with core team
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Establish boundaries, commitment, trust, rapport and team cohesion by conducting personal conversations with team members.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Job Responsibilities Continue
People Specification
- We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
- High standard of personal presentation.
- Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
- Ability to deal with people both within the organisation and external customers
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Certified as Scrum master
- Certified Scrum Professional
- Certificate of completion in Applying Lean Kanban
- Relevance in at least one of the following:
- Scrum Professional
- Scrum Master
- Agile Certified Practitioners (ACP) - PMI
Essential Certifications
Preferred Certifications
- A relevant Scrum Master certification in at least one of the following
- Certified Scrum Professional (Scrum Alliance) or;
- Certified Scrum Master (Scrum Alliance) or;
- Certified Scrum Product Owner (Scrum Alliance) or;
- Agile Certified Practitioners (ACP) - PMI or;
- Professional Scrum Master Certification Level 1 / 2 – Scrum.org and;
- Certificate of completion in Applying Lean Kanban
Minimum Experience Level
- Experience in the relevant Agile role for at least one year for a software development team that was diligently applying Agile principles, practices, and theory.
- 6- 8 years experience in IT
- 3 - 5 years experience in leadership roles
- Basic Consultancy experience
- Basic Business strategy experience/exposure
- Basic Process implementation experience/exposure
- Basic understanding of change management and governance frameworks
go to method of application »
Job Purpose
- To deliver Trust services through individual professional contribution, influence, effort & self-management in line with the Nedbank and Nedgroup Trust business strategy.
- To administer a portfolio of trusts, of varying nature and complexity for the purpose of generating fees and contributing to the Client Value Proposition of Money Experts that do good” as part of a full range of fiduciary services, to make Nedbank the great place to bank for our clients.
Job Responsibilities
- Meet Income Financial Targets consistently, i.e., also be responsible for the financial viability analysis of each client, and that valid, accurate and complete fees are taken each month
- Ensure Costs are contained, and efficiencies implemented to reduce cost to business
- Meet all agreed client service and satisfaction objectives, measured through Client Surveys undertaken from time-to-time
- Respond to clients within 24 hours of initial client contact; [whether through emails, telephonic or other means]
- Monitor own monthly work output to ensure any deadlines set by external parties or internal deadlines or commitments are met. Including regulatory deadlines per client are met
- Ensure the client objectives and requirements are executed with care, skill and diligence as a Fiduciary representative of the trust and the Business
- Manage client accounts to ensure all liabilities are paid timeously, insurances are paid, assets are managed in line with the objective of the trust instrument
- Complaints: ensure all complaints are logged onto channel and responded within the defined SLA
- Ensure key client information on systems meets internal control requirements
- Planning clients with foresight to ensure unplanned for events can be dealt with minimal disruption to client service delivery
- Build trusting and sound working relationships built with team members, managers, peers and cross-functional departments to deliver results to the common client
- Proactively build relations and networks to understand the bigger picture and deliver breakthrough results and experience for clients. Comply with risk standards defined, ensure self-monitoring and appropriate corrective action taken when risk matters are raised
- Understand and live the Nedbank Vision, Values and Goals and ascribe to the People Promise and the NEDBANK WAY
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames
- Performance against targets set for regulatory compliance, risk management/risk appetite, internal audit, Market conduct and culture program and other business process obligations
- Practice regular training to ensure knowledge about Laws, regulations and compliance is kept up to date and relevant
- Ensure that there is sufficient representation and attendance at Stakeholder & Industry discussions e.g. FISA membership, BASA discussions, etc.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Fiduciary post-graduate diploma
- Bachelor’s degree in law, Accounting or Tax
Essential Certifications
Preferred Certifications
- Fiduciary Institue of South Africa or Financial Planning Institue.
Minimum Experience Level
- At least 5-8 years’ experience in the fiduciary business especially Trusts
go to method of application »
Job Purpose
- To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.
Job Responsibilities
Nedbank Goals:
- Grow market share; ensure client acquisition, retention and cross-selling of bank products.
- Support the achievement of the business strategy, objectives and values.
- Achieve entrenched sales objectives and targets for branch/ market.
- Manage all sales related leads efficiently and timeously .
- Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
- Drive needs-based selling through the sales staff.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
- Ensure engaged, cared-for and focused employees.
Client Engagement:
- Ensure best rated (#1) in client service and satisfaction.
- Ensure direct report team deliver world class service by effective use of client experience measurement tools.
- Entice clients to digital and self-service and ensure digital adoption.
- Ensure that clients shift to self-service and digital channels.
- Understand client needs and deliver great client service to ensure client satisfaction.
Risk & Operations:
- Ensure compliance to operational and legislative requirements.
- Achieve minimum performance on Risk & Compliance audits.
- Ensure all compliance on mandatory training is completed timeously.
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
- Achieve effective BROTA compliance.
- Manage Frauds and Losses for Branch/ market.
- Ensure Banking Hall complies with OHASA standards.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
- Manage AML sustainability objectives.
- Achieved the required standards for monitoring assessments.
- Manage all Operations Housekeeping standards.
Lead:
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals.
- Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
- Ensure and lead consequence management, discipline and effective employee relations.
- Manage and track staff performance and apply corrective action where applicable.
- Manage staff leave requirements.
- Manage staff on-boarding process for staff to become proficient.
- Build trusting working relationships with subordinates, managers and support departments through regular engagements.
- Manage staff resources to ensure team efficiency, productivity and full participation.
Essential Qualifications - NQF Level
Preferred Qualification
- An approved FAIS qualification (i.e. Banking or Sales)
Minimum Experience Level
- Must have 1 - 2 years Sales and service banking experience.
go to method of application »
Job Purpose
- To conduct portfolio audits and manage stakeholder relationships to ensure risk is mitigated in accordance to Nedbank Group standards.
Job Responsibilities
Strategic insights & Client Centricity:
- Stay abreast of developments in field of expertise, emerging risks and industry trends (including competitors and digital trends).
- Understand current business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant Assurance reporting.
- Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the assurance approach.
Transformational Assurance:
- Lead and execute assurance assignment planning, fieldwork and reporting in line with the assurance methodology.
- Seek opportunities to improve business processes, models, and systems through agile thinking.
- Identify and assess the design adequacy and operational effectiveness of manual and automated controls within the scope of work and utilising data analytics.
- Identify and ensure compliance with relevant laws, regulations and guidelines in line with assurance scope.
- Influence stakeholders to address inefficiencies in resolving findings through utilising professional experience in demonstrating benefits of best practice.
- Ensure continuous improvement of the quality of assurance through providing professional insights.
- Ensure improved productivity and efficiency and the delivery of projects and assurance assignment within agreed timelines.
- Achieve operational excellence and support the implementation of business optimisation improvement in assurance.
- Apply professional judgement in all assurance interactions.
- Deal with complex verbal and documented information and data in the assurance process.
- Digital Platform & Data Driven Assurance reviews:
- Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide insightful reporting.
Job Responsibilities Continue
Integrated Risk and Control Environment
- Engage with the risk and compliance and audit community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.
Impactful Reporting:
- Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
- The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums.
Business Partner Relationships:
- Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including Internal and External Audit and Business Executives and the risk and compliance community.
- Build trusting relationships and improve credibility and quality of assurance outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.
Effective Leadership:
- Create an environment of teamwork that contributes to RBB Risk;
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
Minimum Experience Level
- 5+ years in banking/ financial services industry experience (preferably within Auditing or Risk)
- 5+ years’ experience (minimum 5 years with Internal auditing/risk management experience and a minimum of 2 years with people management experience.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Preferred Certifications
- Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
- Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)
Type of Exposure
- Influencing stakeholders to obtain buy-in for concepts and ideas.
- Sharing information in different ways to increase stakeholders understanding.
- Building and maintaining effective relationships with Risk community and other internal and external stakeholders.
- Auditing
- Interacting with diverse people
- Analysing and interpreting qualitative and quantitative data
- Financial services; preferable banking – retail and commercial exposure (products and or/channels)
- Communicating standards to others
- Consolidate data from various sources and identify/interpret trends.
go to method of application »
Job Purpose
- To work with business and projects to identify areas where business processes and performance can be developed or improved. The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts. Support and manage process governance according to the Nedbank process governance framework.
Job Responsibilities
- Proactively plan process deliverables based on relevant project delivery method
- Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time
- Independently participate in As Is and To Be discovery, analysis and design using relevant analysis techniques
- Manage process review tool in line with Nedbank process governance framework
- Report on material and non-material status by working with business process custodians, and business owners and risk management
- Scoping and mapping of work required for changes to reviewed existing processes
- Support and Maintain the Wealth management process library
- ARIS gatekeeping for team process production releases
- Assist in business value & ROI assessment
- Assist in the implementation of performance measurements
- Understanding of process and workflow streamlining, problem resolution, change management, rules capture and rules coding
- Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
- Understand process improvement & Enterprise Architecture frameworks
- Understand process measurements focusing on what metrics to capture and where how to capture them in the process
- Understand when and how to use simulation to measure performance improvement
- Understand and apply industry and company change management policies and practices to process initiatives
- Understand and utilise facilitation capabilities to plan and manage the stakeholder transformation
- Collaborate and coordinate with internal and external stakeholders, including other Nedbank clusters
Job Responsibilities Continue
- Identify training needs for business operation changes and obtain and schedule training and competency testing
- Develop communication plans that will facilitate the planned changes
- Providing progress reports to relevant stakeholders
- Ability to use BPM related tools including project planning and tracking
- Understand how BPMS and RPA tools are used and where necessary provide recommendations
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Ability to review project plans and help the project manager define technology needs
- Ability to work with the solution project manager and it to determine the best approach for the technical support side of a solution
- Able to apply Nedbank process methods and practices on process initiatives
- Understand the required risk controls within the risk appetite within their customer domain
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
Essential Certifications
Preferred Certifications
- LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis
Minimum Experience Level
- 7 - 10 years
- 3 - 5 years Management experience of this
- Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
go to method of application »
Job Purpose
- We have a career opportunity for a Senior Credit Manager in our Mid-Corporate team. The role includes managing the credit assessment and approval process on both an existing portfolio of clients, but also in supporting the acquisition of new clients and quality assets, enhancement of revenues and maintenance thereof within laid down Nedbank policies and procedures. The Mid-Corporate team is client-centric, taking time to understand the client’s needs and environment and the Senior Credit Manager is involved in ensuring proactive and innovative solutions, with adherence to acceptable turnaround times.
- Through mastering this role, you will have the opportunity to develop yourself personally and professionally and have opportunities to advance to more senior levels of credit leadership in a fast growing and enterprising business.
- Join a team of great people, magnificent colleagues that are obsessed with getting things done!
Job Responsibilities
- Minimise risks and grow assets through lending at acceptable risk levels.
- Enhance revenue by identifying sales opportunities through assessments and client visits.
- Ensure client satisfaction through provision of proactive/innovative solutions and adherence to acceptable turnaround times.
- Build and maintain stakeholder relations through regular formal and informal engagements.
- Identify development areas through client surveys from stakeholders.
- Provide good service and turnaround times to internal stakeholders by ensuring that requests are responded to timeously.
- Ensure credit applications presented upwards to mandate holders and credit committees are of high quality with risks fully identified and addressed.
- Ensure staff operate within guidelines by monitoring policy compliance through reviews and audit processes.
- Review and recommend appropriate allocation of mandates through segmentation, reviews, and audit processes.
- Operate within personal mandate through reviews and audit processes.
- Ensure that quality decisions are made by auditing credit decisions made by credit managers within their mandate.
- Monitor and manage turnaround times by using the information systems available.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance (sharing information), recognising and rewarding achievement and take appropriate corrective action where required.
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken and encouraging participation in decision making processes.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs
- Contribute to team effectiveness by following the recruitment process when recruiting talent
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles, and developing talent retention programmes (e.g. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding checklist.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of system and process enhancements through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Minimum Experience Level
- 5 - 10 Years’ Credit Assessment and decisioning experience within Banking environment
- Min 5 Years' Mid-Corporate Credit experience in evaluating current and prospective client financial statements and credit reports to determine their ability to honour debt.
- Extensive understanding of legalities associated with lending and collateral.
- Team Management / Leadership experience would-be an advantage
- Proven track-record on managing a large book.
Job Responsibilities Continue
- NQF Level 7 or Higher in a Financial or Banking related field essential.
- CIMA, Credit management degree or equivalent will be advantageous.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.