Open Roles at Sanlam Group

PURPOSE OF THE ROLE

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

• Providing sound financial advice and a high level of client service in a Branch context.
• Creating opportunities for client optimisation and cross selling of value-added services.

KEY RESPONSIBILITIES

Sales delivery

• Gain and maintain an in-depth understanding of SRM product ranges.
• Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
• Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch client service and client retention

•  Responsible for servicing and managing all client profiles to ensure clients remain on the books.
• Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
• Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
• Manage persistency of client payments in favour of both the branch and the client.
• Gain insight into client risk profiles to proactively identify where support will be required.
• Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.

 Responsible for in-branch servicing in line with client experience standards:

• Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
• Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, compliance and continuous development

• Remain up to date with and continuously adhere to compliance and quality standards.
• Keep up to date with own registration, product knowledge and maintenance of own CPD points.
• Identify risks and flag potentially fraudulent activities.
• Keep and store relevant records of advice.
• Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making.

Monthly planning and reporting

• Responsible for reporting on activities daily, through using relevant technology platforms.
• Collate data on activities to deliver on weekly and monthly reporting deadlines.
• Perform any ad-hoc requirements as requested by the Retail Branch Manager.

Qualifications

• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12-months of employment)

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What will you do?

• To perform the role of a banking and finance / general corporate / private equity and fund attorney in a legal team, providing professional legal advice and risk management services to internal clients to mitigate Sanlam Alternative Investments’ (“SAI”) legal risks.

What will make you successful in this role?
Providing legal advice:

• Participating in the relevant committees and reporting on legal or reputational risks.
• Structuring, negotiation, documentation, and on-going management of legal aspects of transactions within a risk framework acceptable to SAI and Committee’s conditions.
• Provide commercially viable solutions to technical issues.
• Drafting, reviewing, and negotiating corporate, banking, security and finance documentation across the debt, properties, empowerment, and equities sectors such as - committed bilateral and syndicated loans, risk/funded participation agreements, guarantees and indemnities, letters of credit secondary debt trading documentation.
• Drafting, reviewing, and negotiating on transactions related to project finance, equity-based investments, private equity, fund finance, empowerment funding and venture capital.
• Reviewing and negotiating cross-border and international transactions.
• Advising on distressed debt and restructurings.
• Advising on insolvency and litigation issues.
• Drafting, reviewing, and negotiating non-core business documentation.
• Preparation and updating precedent and know-how systems.
• Providing training to the business on topical areas of law.

Manage stakeholder relationships:

• Build and maintain effective relationships with relevant stakeholders and users.
• Develop trusting professional internal relationships by keeping relevant stakeholders and users informed of any new changes to the law which may impact their business.
• Develop and manage professional relationships with external clients, external legal counsel and external legal advisors representing client interests.

Manage internal processes:

• Maintaining and updating legal templates.
• Ensuring sound and efficient legal processes.
• Drafting of high-quality legal agreements.
• Ensuring company’s risk is adequately identified, mitigated and/or managed.
• Providing guidance to SAI lender / financing representative and operations on financial close processes.
• Regular reporting to the SAI Head of Legal on workload, turnaround times and skills development.
• Proactively identifying areas for business and legal improvement.
• Project managing plans identified for improving legal efficiencies.
• Management of appointing, briefing, and monitoring of outside legal counsel whilst containing costs.

Managed Transformation and Change:

• Contribute to a culture conducive to the achievement of transformation goals.
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Participate in and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Additional experience required:

• Experience as a legal advisor in a corporate legal department or attorney in a legal practice, with a focus on drafting and negotiating banking. finance and corporate contracts.
• LMA drafting and structuring.
• Experience of fund finance, project finance and mergers and acquisitions.
• UK qualified attorney preferred but not required.

Qualification and Experience

• Registered Attorney with 5 years related experience.

Knowledge and Skills

• Risk Management
• Compliance and legal projects management
• Legal advice and documentation reviews
• Coordinates legal action that may require external legal assistance
• Utilises negotiation and communication skills and related, risk, financial and legal expertise in the management of the client relationships

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Key Outcomes

• The following outcomes will be expected to be achieved by the Business Development Manager:

Targets and inflows

• Service an existing GPA supporting Intermediary client base
• Source and introduce new Intermediaries to Glacier
• Support and collaborate with all the relevant Broker Corporate Businesses and Independent Intermediary businesses
• Attract new business and increase retention of existing investment business for the GPA Local, Glacier International, Structured and Guaranteed Products
• Ensure that profitable annual sales volumes and monthly targets are met by directly and actively growing and managing an Intermediary Portfolio
• Ensure intermediaries adherence to all regulatory requirements (e.g. FAIS, FICA. POPIA)

Growing the business

• Develop and implement a business plan for the GPA (sales volumes, investment education and training, marketing, and client services – administration, digital usage of GPA system, and growing the support base)
• Implementing an Intermediary support model to facilitate effective and efficient support between GPA, the Broker, and the various product and service provider

Knowledge and education

• Train, educate, and develop the Intermediary’s and Intermediary’s support staff on all GPA (Local | International | Structured Products | Guaranteed Products)
• Train and facilitate the use of GPA’s digital strategy/tools and EI.
• Supply accurate investment, product, fund, services and investor information
• Facilitate or identify Intermediary needs – technical information, technology, reporting and developing a profitable practice

Marketing and Sales initiatives

• Support investment projects and campaigns (marketing support)
• Participate in investment product implementation (presentations, product development & client service support)

People Practices

•  Co-ordinate and maintain effective SLA’s with all relevant stakeholders (internal and external)

Qualifications and Experience

• Relevant financial / investment qualification (Financial tertiary qualification on Honours level is recommended)
• CFP
• Fais exam is advantageous
• At least 5 years’ experience in a financial distribution environment (Linked Service Provider and/or Investment Management Company is recommended) in a similar role
• Supporting and developing of intermediary (IFA) practices
• Proven Sales related success and track record
• Technical knowledge about retail investments, retail investment industry 
• Valid drivers’ license and own reliable vehicle

Attributes

• Positive, can-do attitude with high self confidence levels
• Passion and high-performance orientation   
• Honesty, integrity and respect
• Ability to work independently and within a team
• Persuasive

What will make you successful in this role?

Qualification and Experience

• Degree or Diploma with 5 years related sales experience.

Knowledge and Skills

• Strategic sales and client retention and acquisition planning
• Drive sales and profitability
• Expense, risk and compliance management
• Partnership, network and new markets development
• Management of Employees

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What will you do?

• To be responsible for providing support and assistance to the Business Development Manager (BDM) with developing and/or increasing Glacier Partners Absa’s market share of retail investment business by delivering on the business strategy. 

Key Outcomes
The following outcomes will be expected to be achieved by the Business Development Support Consultant:
Knowledge and education

• Training Intermediaries support staff on the Glacier Partners Absa’s Product range, administration processes and tools
• Identify training needs to educate and empower the Intermediary Assistants and support staff.
• Drive Digital engagement and adoption with Intermediaries their support staff.
• Building relationships with Intermediaries and support staff

Marketing and Sales initiatives

• Co-ordinate BDM’s Conflict of Interest register 
• Take the Lead to drive marketing campaigns and themes
• Co-ordinate and manage training functions/events 

Targets and inflows

• Assisting the Business Development Manager in servicing Intermediaries in the process of reaching monthly inflow targets on the GPA Product range.  
• Manage and track progress of all business instructions submitted including liaising with the Client Services teams to assist with administration of cases. Supplying ongoing feedback to the BDM team.
• Assisting with GPA proposals, quotations, and tools
• Draw and interpret Business Intelligence reports to identify areas of opportunity and improvement

Administrative support

•  Attending to office administration (preparing documentation, overall smooth flow of day-to-day tasks)
• Attending to general day-to-day tasks associated with supporting the Business Development Manager when dealing with clients and intermediaries
• Telephone enquiries and written communication
• Assisting clients/intermediaries with all queries
• Distribution of marketing materials (application forms, brochures)
• Managing the BDM’s Intermediaries Database 
• Work closely with BDM’s in the team to communicate about panels and distribute tasks accordingly to maximize productivity and know where pressure points are to be addressed.

Qualifications and experience

• Relevant B Degree preferable
• CFP preferable
• Relevant financial/ investment qualification
• Valid Driver’s License and own reliable vehicle
• MS Office suite (intermediate level)
• Knowledge of economic principles, environment and investment products 
• Excellent telephone etiquette
• Stakeholder management 

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What will you do?
Daily portfolio administration

• Overall responsibility for supplying daily portfolio and cash level reports and other supporting reports to the investment team
• Portfolio cash management
• Coordinate decisions on corporate actions applicable to investment companies and ensure correct execution by administrators
• Daily compliance monitoring
• Systems reconciliation (investigating differences between Hiport and NX Manager and correcting them)
• Ad hoc investment operation activities pertaining to the funds’ administration  

Portfolio implementation

• Calculation and implementation of trades of various asset classes
• Forex trading coordination with dealing desk and administrators
• Setting up new security codes and portfolios on Hiport
• Supplying outstanding and executed trades reports to the investment team

Monthly reporting 

• Submit report to compliance department and management companies
• Top trades report to investment team 
• Investment related reports to clients  
• Investment data for marketing team 
• External administrators’ liaison
• Other admin related functions

What will make you successful in this role?

• Team player and proactive individual
• High level of accuracy with meticulous attention to detail
• Ability to plan, organise and prioritise
• Good judgement, decision-making skills and ability to solve problems
• Ability to work independently and use initiative
• Excellent listening, communication and inter personal skills
• Adaptable, agile and confident
• Creative, innovative and passionate 
• Client focused
• Thrives in a high-pressured environment 

Qualifications, experience, and technical competencies

• 3 - 5 years 
• A relevant business degree
• Excellent MS Office competency
• Good MS Excel skills
• Experience in NX Manager (trading system), Hiport, FactSet and Morningstar will be advantageous.

go to method of application »

What will you do?

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

• Providing sound financial advice and a high level of client service in a Branch context.
• Creating opportunities for client optimisation and cross selling of value-added products

What will make you successful in this role?

Sales Delivery:

• Gain and maintain an in-depth understanding of SRM product ranges.
• Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
• Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch Client Service and Client Retention:

• Responsible for servicing and managing all client profiles to ensure clients remain on the books.
• Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
• Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
• Manage persistency of client payments in favour of both the branch and the client.
• Gain insight into client risk profiles to proactively identify where support will be required.
• Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
• Responsible for in-branch servicing in line with client experience standards:
• Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
• Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, Compliance and Continuous Development:

• Remain up to date with and continuously adhere to compliance and quality standards.
• Keep up to date with own registration, product knowledge and maintenance of own CPD points.
• Identify risks and flag potentially fraudulent activities.
• Keep and store relevant records of advice.
• Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making

Monthly Planning and Reporting:

• Responsible for reporting on activities daily, through using relevant technology platforms.
• Collate data on activities to deliver on weekly and monthly reporting deadlines.
• Perform any ad-hoc requirements as requested by the Retail Branch Manager

Qualification and Experience:

• 1-year experience in a sales or marketing capacity
• Experience within insurance branches an advantage
• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12-months of employment

go to method of application »

What will you do?

• As a Test Engineer you will provide testing services within the SQA Services competency to the different functional teams, including Sentrix.

What will make you successful in this role?

• Perform test scheduling and execution with all test cycles (Local, Feature, Master, UAT, BRT) and mark off results. 
• Identify, define and design manual or automated tests.
• Perform test defect reporting and logging.
• Identify and prepare Test Data Perform Regression testing.
• Test reporting based upon coverage and clearance statistics.
• Identify and report test related errors, issues and risks.
• Liaise with Product Owners, test analysts, business analysts and developers on errors, issues and risks.
• Test documentation compilation. 

Qualifications

• Grade 12
• ISTQB would be advantageous

Experience

• Experience in financial services is required.
• A minimum of 2  to 3 years experience in testing within a solution design division will be a strong recommendation.
• Testing the delivery of financial solutions is preferable. 
• Test Automation (BDD’s, UI Atomics)

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What will make you successful in this role?

• Perform investigations through proper planning, fact-finding by the gathering of information and evidence, as well as the analysis and the identification/linking thereof to transgressions.
• Investigation of the full spectrum of incidents in respect of all the businesses serviced by SLS Forensic Services.
• Compile reports and affidavits concerning irregularities, regulatory transgressions, including criminal conduct and make recommendations for further actions.
• Identification of patterns or tendencies and then make recommendations with reference to implementation of preventative measures and areas of risk.
• Testify at internal, regulatory and criminal proceedings.
• Provide input and assistance to Prosecuting and Regulatory authorities.
• Formulating charges for the Human Resource Department to be included in charge sheet for disciplinary hearing.

Qualification and Experience:

• A relevant tertiary qualification preferably a Bachelor’s Degree.
• Certifications: FP(SA) from Institute of Commercial Forensic Practitioners (ICFP) and/or CFE from the Association of Certified Fraud Examiners (ACFE)
• 3-5 years fraud investigation experience in the financial services industry, with insurance and claims exposure being beneficial.

Knowledge and Skills:

• Specific knowledge of the environment in which a long-term insurer operates, as well as knowledge of financial institutions in general.
• Sound knowledge of legislation, regulations and legal principles applicable to the financial industry (FAIS, LTIA, FICA, PRECCA, POPIA, Criminal and Civil Procedure Act etc.).
• Thorough knowledge of investigative methodology and techniques.
• Investigation experience in the area of financial crime.
• Stakeholder engagement
• Knowledge and application of digital technology and Open Source Intelligence Tools (OSINT)

go to method of application »

What will you do?

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

• Providing sound financial advice and a high level of client service in a Branch context.
• Creating opportunities for client optimisation and cross selling of value-added products

What will make you successful in this role?

Sales Delivery:

• Gain and maintain an in-depth understanding of SRM product ranges.
• Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
• Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch Client Service and Client Retention:

• Responsible for servicing and managing all client profiles to ensure clients remain on the books.
• Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
• Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
• Manage persistency of client payments in favour of both the branch and the client.
• Gain insight into client risk profiles to proactively identify where support will be required.
• Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.
• Responsible for in-branch servicing in line with client experience standards:
• Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
• Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, Compliance and Continuous Development:

• Remain up to date with and continuously adhere to compliance and quality standards.
• Keep up to date with own registration, product knowledge and maintenance of own CPD points.
• Identify risks and flag potentially fraudulent activities.
• Keep and store relevant records of advice.
• Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making

Monthly Planning and Reporting:

• Responsible for reporting on activities daily, through using relevant technology platforms.
• Collate data on activities to deliver on weekly and monthly reporting deadlines.
• Perform any ad-hoc requirements as requested by the Retail Branch Manager

Qualification and Experience:

• 1-year experience in a sales or marketing capacity
• Experience within insurance branches an advantage
• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12-months of employment

go to method of application »

What will you do?

• The purpose of the role is to provide new and existing clients with professional and relevant financial advice, planning and products (sales) that are suited to their needs and requirements.
• Undertake the procurement of sustainable business of a high quality, in accordance with the business targets set.
• Maintain and service these clients as part of a long- term relationship which builds loyalty to the brand and generates ongoing advice and sales. Undertake these activities within a compliant and ethical manner which results in the building and sustaining the Sanlam Group business and brand.

What will make you successful in this role?

Assist in growing the Sanlam Adviser Business

• Be committed to the marketing plans and targets set for growing and developing the business as set forward by the distribution strategy.
• Apply knowledge and understanding of market segmentation and customer profiles to support sales and growth within the defined market.

Undertake relevant behaviours to attain targets relating to:

• Revenue generation (Single and recurring premiums)
• Activity quotas
• Promote the Sanlam brand
• Treating customers fairly to be applied to all client engagements
• Role is aligned to your personal career aspirations

Networking, prospecting and leads generation

• Face to face interactions, social or business, to create business opportunities.
• Prospecting of new clients through creative opportunities such as business/social networks, associations or ad hoc presentations.
• Turning trusted relationships into business relationships.
• Strengthening existing relationships by increasing the current service.
• Use existing sources to establish opportunities across Sanlam businesses.
• Personalised client value propositions.
• Marketing on social media.
• Undertake selected client focused activities to generate leads and informal prospecting opportunities.
• Mining of existing client base to identify marketing gaps and sales opportunities within the middle-high and affluent market.
• Structuring and implementing focused campaigns with new or existing clients in the defined market.
• Requesting active and ongoing leads and referrals from others.
• Monitoring and respond to client activities such as maturities, cancelations or surrenders within the defined market.

Client consultations and sales

• Ensure all client interactions are compliant in terms of disclosures and advice given (provide written/ electronic information required for compliance).
• Undertake comprehensive fact finding with each client to lift needs and priorities. Document these findings.
• Conduct a financial needs analysis, using the relevant e-tools / instruments or systems, to ascertain the clients full financial situation; or utilise the services of a Para-Planner for this. (Draw policy history).
• Provide sound personal financial planning advice.
• Apply financial knowledge in putting together a plan that meets the needs of the client for a balanced portfolio.
• Present financial solutions to the client in a professional and competent manner aligned to Treating Customers Fairly.
• Use relevant processes and system tools to capture analysis information and update records accordingly.
• Review client portfolio annually by undertaking the above steps.

Client Service

• Ensure all client interactions are ethical, courteous and professional.
• Follow-up or refer all existing business queries to be resolved timeously through support.
• Strive for excellent, value-added service to clients so that they do not seek competitor products or services.
• Undertake continuous learning in terms of knowledge, skills and market/industry issues so as to service clients within the defined market.
• Initiate long term client relationships and maintain a relational focus.

Monitor, update and reporting (weekly/monthly)

Document and present the following activities:

• Number and profile of contacts, appointments, consultations.
• Issued business and revenue against targets.
• Update client details on records.
• Appropriate workflow and activity monitor system entries.

Qualification and Experience

• Grade 12
• Financial Advisory and Intermediary Services Act (FAIS) "Fit and Proper" requirements and Regulatory Examination successfully completed if registered with Financial Sector Conduct Authority (FSCA) for more than 24 months.