Open Roles at Sanlam Group

What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. 
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. 
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture. 
• Ensure compliance, quality, and risk management. 
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. 

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5. 
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual). 
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies:

• Sales tactics and approaches. 
• Stakeholder engagement and management.
• Customer service and engagement. 
• Relevant Regulatory frameworks, policies, and standards. 
• Sanlam insurance products (ideal).
• People management practices and principles.
• Business Acumen.
• Computer literate.
• Data and analytics (including data visualisation).
• Project management.
• Critical thinking and problem-solving skills.
• Strong communicator (verbally and in writing).
• Able to lead and motivate a team.
• Driven to exceed targets.
• Organising skills.
• Adaptable and able to learn quickly.
• Resilient and open to change.

go to method of application »

What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. 
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. 
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture. 
• Ensure compliance, quality, and risk management. 
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. 

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5. 
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual). 
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies:

• Sales tactics and approaches. 
• Stakeholder engagement and management.
• Customer service and engagement. 
• Relevant Regulatory frameworks, policies, and standards. 
• Sanlam insurance products (ideal).
• People management practices and principles.
• Business Acumen.
• Computer literate.
• Data and analytics (including data visualisation).
• Project management.
• Critical thinking and problem-solving skills.
• Strong communicator (verbally and in writing).
• Able to lead and motivate a team.
• Driven to exceed targets.
• Organising skills.
• Adaptable and able to learn quickly.
• Resilient and open to change.

go to method of application »

Position Overview

• The Site Reliability Engineer (SRE) at Sanlam Fintech is responsible for ensuring the reliability, scalability, and performance of our cloud-native infrastructure and services. This role bridges software engineering and operations, applying engineering principles to solve complex infrastructure challenges. The SRE will focus on building and maintaining resilient systems on AWS, implementing comprehensive observability solutions, and driving automation across the infrastructure lifecycle.
• Operating in a DevOps environment, the SRE takes full ownership of the systems they build and operate, ensuring high availability and optimal customer experience.
• They work closely with Software Engineers, Platform Engineers, and DevSecOps teams to deliver infrastructure solutions that support Sanlam Fintech business objectives and uphold our commitment to operational excellence.

What will you do?

Reliability & Resilience

• Build highly available, fault-tolerant systems on AWS
• Define SLIs, SLOs and error budgets to track and improve reliability
• Plan and implement disaster recovery strategies (RTO/RPO)
• Lead incident response and root cause analysis
• Build self-healing systems with automated fixes for common failures
• Run chaos engineering tests to find and fix weaknesses

Observability & Monitoring

• Set up metrics, logs and traces for full system visibility
• Build dashboards and alerts for fast incident detection
• Implement distributed tracing to spot performance issues
• Set monitoring standards and maintain operational runbooks
• Publish regular uptime and operational metrics reports

Infrastructure Automation

• Write and maintain Infrastructure as Code using Terraform and CloudFormation
• Automate provisioning, configuration and deployments with DevOps/Platform teams
• Build and manage CI/CD pipelines using GitHub Actions
• Implement GitOps practices and self-service automation to reduce manual work

Cloud Infrastructure & Architecture

• Design and optimise serverless solutions (Lambda, API Gateway, Step Functions)
• Manage and optimise Kubernetes clusters
• Implement cloud-native patterns like event-driven and microservices architectures
• Optimise cloud costs and evaluate new AWS services

Software Engineering & Development

• Build clean, well-structured automation tools and scripts
• Apply Clean Architecture and Domain-Driven Design to infrastructure code
• Improve internal tools to boost developer productivity
• Use AI tools (Claude, GPT) to automate routine tasks

Collaboration & Knowledge Sharing

• Work with cross-functional teams using Jira, Confluence and JSM
• Participate in on-call rotations and incident handoffs
• Mentor junior engineers in SRE practices
• Document decisions, procedures and run blameless postmortems

Qualification and Experience

Required Experience

• 5+ years of experience in systems engineering, DevOps, or site reliability engineering roles 
• 3+ years of hands-on experience with AWS cloud services in production environments
• 2+ years of experience with Infrastructure as Code (Terraform and/or CloudFormation) 
• Demonstrated experience in incident management and on-call responsibilities
• Track record of implementing automation that reduced operational toil

Educational Background

• Bachelor's degree in Computer Science, Information Technology, Engineering or related field; or equivalent practical experience
• Relevant professional certifications are advantageous but not required

What will make you successful in this role?

Cloud Platforms & Infrastructure

• Strong expertise in AWS services including EC2, ECS, EKS, Lambda, API Gateway, Step Functions, S3, RDS, DynamoDB, CloudWatch and networking services such as VPC, Route53 and  ALB/NLB
• Deep understanding of serverless architecture patterns and best practices
• Experience with Kubernetes cluster management, deployment strategies and service mesh concepts
• Knowledge of cloud security best practices including IAM, security groups and encryption

Infrastructure as Code & Automation

• Proficiency in Terraform for multi-environment infrastructure management
• Experience with AWS CloudFormation for native AWS resource provisioning 
• Strong scripting skills in Python for automation and tooling development
• Experience with configuration management tools and practices

Observability & Monitoring

• Expertise in Datadog, Cloudwatch and OTEL for full-stack observability including APM, infrastructure monitoring, log management and synthetic testing and monitoring
• Experience designing and implementing SLI/SLO frameworks
• Proficiency in creating effective dashboards, alerts and runbooks
• Understanding of distributed tracing and correlation across services

Development & Version Control

• Strong experience with GitHub for version control, code review and CI/CD workflows
• Understanding of Clean Architecture principles and their application to infrastructure code 
• Familiarity with Domain-Driven Design concepts for complex system design
• Experience building and maintaining CI/CD pipelines using GitHub Actions

Tools & Platforms

• Proficiency with Atlassian suite (Jira, Confluence) for project management and documentation
• Experience leveraging AI tools (Claude, GPT) for code generation, documentation, and problem-solving
• Familiarity with containerisation technologies (Docker) and orchestration platforms 
• Experience with Linux system administration and troubleshooting

Nice To Have Skills

The following skills are desirable and will strengthen a candidate's application:

• Experience with additional cloud providers (Azure and GCP) for multi-cloud strategies
• Knowledge of FinOps practices and cloud cost optimisation techniques
• Experience with chaos engineering tools (AWS Fault Injection Simulator, Gremlin and Chaos Monkey)
• Familiarity with service mesh technologies (Istio and AWS App Mesh)
• Experience with database reliability engineering and performance tuning
• Knowledge of compliance frameworks relevant to financial services (POPIA and PCI-DSS)
• Contributions to open-source projects or community involvement
• AWS certifications (Solutions Architect, DevOps Engineer or SysOps Administrator)
• Kubernetes certifications (CKA and CKAD)
• Experience with event-driven architectures using AWS EventBridge, SNS, SQS or Kafka

Knowledge and Skills

• IT Data Analysis
• IT product enhancements
• Software design and deployments
• Platform management and integration
• Business Requirements

go to method of application »

PURPOSE OF THE ROLE

To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

• Providing sound financial advice and a high level of client service in a Branch context.
• Creating opportunities for client optimisation and cross selling of value-added services.

KEY RESPONSIBILITIES

Sales delivery

• Gain and maintain an in-depth understanding of SRM product ranges.
• Gain an understanding of the customer’s needs, financial goals and means, and provide the right product (or selection of products) that will satisfy the goals of the customer in the best and most affordable way possible.
• Continuously update and inform customers of new products, or changes in existing products. Manage, review, and incorporate the implications of product changes on the customer’s portfolio accordingly.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to ensure daily appointments are being prioritised while allowing time for and capitalising on walk-in / non-appointment clients.

In-branch client service and client retention

Responsible for servicing and managing all client profiles to ensure clients remain on the books.

• Send payment reminders, conduct follow-ups, and remain in contact to address potential queries or to provide support.
• Manage and report on NTUs (clients Not Taken Up) by putting controls in place, and taking corrective actions where required.
• Manage persistency of client payments in favour of both the branch and the client.

Gain insight into client risk profiles to proactively identify where support will be required.

• Consult with clients on alternative payment arrangements and ensure it gets processed through and noted on the right platforms.

Responsible for in-branch servicing in line with client experience standards:

• Apply product knowledge to accurately guide clients through policy cancellations and provide alternative options.
• Resolve various types of client queries in the branch as far as possible or escalate queries to the right stakeholders by using the existing escalation framework. Follow up on the status and continuously provide feedback to the client.

Quality, compliance and continuous development

• Remain up to date with and continuously adhere to compliance and quality standards.
• Keep up to date with own registration, product knowledge and maintenance of own CPD points.
• Identify risks and flag potentially fraudulent activities.
• Keep and store relevant records of advice.
• Log all activities as per regulations and standard operating procedures, and provide data to relevant stakeholders to inform reporting and decision making.

Monthly planning and reporting

• Responsible for reporting on activities daily, through using relevant technology platforms.
• Collate data on activities to deliver on weekly and monthly reporting deadlines.
• Perform any ad-hoc requirements as requested by the Retail Branch Manager.

Qualifications

• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12-months of employment)

go to method of application »

What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. 
• Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. 
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture. 
• Ensure compliance, quality, and risk management. 
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. 

Education and Experience:

• Matric (Grade 12).
• RE1 and RE5. 
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual). 
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies:

• Sales tactics and approaches. 
• Stakeholder engagement and management.
• Customer service and engagement. 
• Relevant Regulatory frameworks, policies, and standards. 
• Sanlam insurance products (ideal).
• People management practices and principles.
• Business Acumen.
• Computer literate.
• Data and analytics (including data visualisation).
• Project management.
• Critical thinking and problem-solving skills.
• Strong communicator (verbally and in writing).
• Able to lead and motivate a team.
• Driven to exceed targets.
• Organising skills.
• Adaptable and able to learn quickly.
• Resilient and open to change.