Open Roles at Virgin Active South Africa

Your Purpose...

• Our purpose is to change people’s lives for the better through wellness. We are passionate about  supporting people to lead healthy fulfilled lives by providing a space where they can focus on their physical, mental and social well-being.
• Our mission is to create an environment where wellness works for everyone. At Virgin Active wellness is not just about fitness- its about creating real experiences that support members in their holistic health journey.
• We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness.
• Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:
• Refreshing Real Experiences: Authentic, engaging experiences that inspire lasting wellness.
• Holistic Wellness: A comprehensive approach integrating fitness, mental health, nutrition, and recovery.
• Curated Guidance and Progress: Personalized coaching and programs to support sustainable progress.
• Communities Without Conformity: Diverse, welcoming environments where everyone feels empowered.
• The Regional Group Exercise Leads will be responsible for recruiting instructors and delivering training in SME areas, building a community, and serving as iconic regional leaders for each GEX stream. They will also be responsible for ensuring that no one gets on the timetable who isn't properly trained and vetted and own the quality assurance in their region. Additionally, the Regional Group Exercise Leads will be required to deliver at least three strategic 'iconic' classes per week in designated clubs.

Your Duties and Responsibilities...

• Recruit instructors and deliver training in SME areas for the Academy as a Master Trainer as scheduled by the Regional Product Training Manager.
• Build a community.
• Ensure no one gets on the timetable who isn't properly trained, assessed, and vetted.
• Serve as an iconic regional leader for each GEX stream.
• Own in club & class quality assurance for their region.
• Will have a structure of visits & assessments each month to cover all clubs delivering concepts.
• To assess no less than five and up to ten agreed instructors a week.
• Provide feedback and development points to the instructors.
• Support instructors through the instructor development pathway.
• Support and feedback on brand standards, and support on project & capex rollout as required.
• Deliver at least three strategic 'iconic' classes per week in designated clubs.
• Stand in to deliver project management of concept rollouts, following the “Product Roll Out” plan.
• To represent Virgin Active at/in marketing, PR, trade shows, conferences, and events as our SA expert.
• To deliver one in club masterclass / workshop, and or product event monthly.
• To deliver filming sessions in the studio if required for training & commercial persons.
• Advocate safety and ensure an overall safe environment for members and instructors.

Our Minimum Requirements...

We can’t live without… 

• Relevant tertiary fitness qualification
• 3-5 years’ experience within the fitness or group ex role
• You are driven to achieve your own goals and you love motivating others.
• You leverage your life experience and charismatic personality to help members and instructors experience physical, mental, and emotional breakthrough moments.
• Your confident and cool under pressure.
• Confident in front of the camera
• Pilates – Level 3 Mat Pilates with specialism in Reformer Pilates
• Flexibility to work a non-traditional schedule.
• An inclusive ethos and values system
• Exclusivity with the Virgin Active Health Clubs brand

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Your Purpose...

• The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities...

Conducting Front of House Duties

• Control access into the facility
• Communicate and provide information to staff, members and prospective members
• Deliver on member needs and experiences from entry to exit
• Adhere to operational standards, and administration policies and procedures

Engaging with Members

• Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
• Drive digital engagement with members on our various platforms as our digital offering evolves
• Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
• Retain members
• Build member relations
• Resolve complaints for each member or incident
• Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

• Promote safe exercise
• Manage member adherence to club rules and standards
• Manage member adherence to safety protocol
• Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

• Grade 12 Senior Certificate or NQF Level 4 equivalent
• Successful completion of Reception Academy
• Good understanding and knowledge of digital platforms
• Sound knowledge of Virgin Active exercise experiences
• Comprehensive understanding of the customer journey and the desired customer experience
• Sound knowledge of club rules, operating standards and safety protocol
• Minimum of 12 months experience within a face to face customer facing role
• Proven ability to resolve member questions and queries
• Embody the business values
• People centric
• Passionate about exercise

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Your Purpose....

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities...

• Complete preventative maintenance activities on the following equipment (but not limited to)
• Out of Warranty Fitness Equipment
• Swimming Pool/Spa Systems
• Heating Ventilation Air Conditioning Systems (HVAC)
• Hot and Cold-Water Systems
• All building preventative maintenance tasks
• Sauna
• Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner
• Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
• Maintenance Premises
• Maintenance Physical Plant
• Maintenance Pools
• Maintenance Water Hygiene
• Maintenance Grounds
• Maintenance Consumables
• Maintenance Health and Safety
• Society Expenses
• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements...

We can't live without...

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes

go to method of application »

Your Purpose....

• To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
• To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
• As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.

Your Duties and Responsibilities...

• Complete preventative maintenance activities on the following equipment (but not limited to)
• Out of Warranty Fitness Equipment
• Swimming Pool/Spa Systems
• Heating Ventilation Air Conditioning Systems (HVAC)
• Hot and Cold-Water Systems
• All building preventative maintenance tasks
• Sauna
• Steam Rooms
• Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
• Respond to all emergency repairs. 
• Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities. 
• Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order. 
• Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager. 
• Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures. 
• Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club. 
• Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
• Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
• Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
• Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
• Conduct Health and Safety Audits as directed by the business.
• Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
• Manage all utility consumption within the club.
• Investigate and resolve high water and electricity consumption.
• Address all state of repair Brand Standards concerns in a timely manner
• Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
• Maintenance Premises
• Maintenance Physical Plant
• Maintenance Pools
• Maintenance Water Hygiene
• Maintenance Grounds
• Maintenance Consumables
• Maintenance Health and Safety
• Society Expenses
• As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment. 
• Fulfil the duties of an HOD within club, which includes being an MOD within the club 
• Seek collaboration opportunities with fellow technical skilled colleagues within the region

Our Minimum Requirements...

We can't live without...

• Matric (NSC) qualification
• Advanced relevant Technical qualification
• Passion for maintenance and brand standards within clubs
• A minimum of 2-3 years proven maintenance experience
• Hands on experience of plumbing, electrical, HVAC, plant equipment
• Understands the importance of H&S
• Proven Experience in working independently.
• Working with Microsoft office suites, e.g. emails, word and excel
• Have a good understanding of utilities consumption
• Proven experience in managing maintenance costs
• Proven people management skills
• Proven experience in managing Health and Safety checks and processes