Open Roles at Zoom Fibre

Role Purpose

To ensure that Zoom Fibre Stock, Company Assets and Travel is available, all relevant documentation and internal systems is kept up to date at all times. Providing excellent service to customers, both internal and external customers i.e. employees.

Responsibilities

• Issue stock to Regions and Employee’s.
• Complete paperwork (Issue Slips) and obtain signature.
• Assist departments with arranging delivery of goods to regions.
• Storerooms is kept clean and tidy.
• All stock is visible packed and labelled correctly.
• All paperwork is filed and kept up to date.
• Stock counts to be done to ensure no deviation from system on a weekly and monthly basis.
• Book regions fleet in for any required services/ repairs.
• Arrange for tyre replacements on vehicles when required.
• Arrange for panel beating on vehicles when required.
• Ensure damaged to Company Vehicles which is due to the driver negligence is reported and escalated to the Logistics Manager and HR Department.
• Monitoring driver and vehicle on the Fleet Platform (Tracking System).
• Capturing of Fuel Slips and Fines onto the Fleet Platform.
• All vehicle and driver information are up to date.
• Travel bookings including air and ground transportation and accommodation for company staff.
• Liaising with different vendors for accommodation, flights, shuttle, and car hire to accommodate employees.
• Processing quotations for accommodation, flights and car hire onto Quickbase.
• Following up on Invoices with Vendors and submitting for payment.
• Uploading Proof of payments to the Finance Platform (Dext).
• Capture all paperwork relating to flights, accommodation, car hire, etc. if filed and stored on the Company Shared Drive.

Qualifications & Experience

• Matric.
• At least 1 years’ office administration experience.
• Reliable transport to and from work.
• Wiling to travel to the regions.
• Good supervisory skills.
• Good administrative, planning and organising skills.

Skills & Competencies

• Administration - Performs activities related to an organization's administration such as computing, organizing, planning, scheduling, producing reports or filing.
• General Computer Literacy - Good working knowledge of MS office software packages.
• Controlling Stock - Following a process to ensure the correct level of stock & assets is maintained to meet customer and employee demands while keeping the costs of holding stock & assets down to a minimum.
• System / Stock control Software - Handles software that allows the organization to store, organize, synchronize, and search records relating to customer interactions.
• Assertiveness - States views, feelings and opinions in confident way without being aggressive. Can hold ground where necessary.
• Attentive to Detail -Thorough. Gives care and consideration to all parts and aspects of tasks. Considers fine points.
• Communication Skills - Exchanges information, news, ideas, and views to create shared meaning. Communication occurs between levels, departments, and employees. Uses appropriate methods of communication and transmits clear, professional messages. Checks own understanding.
• Interpersonal Skills - Has a set of abilities allowing positive interaction and effective working relationships. Constructively handles disputes and people issues. Has skills in the areas of relationship building, communication, listening, delegating tasks, providing feedback and leadership.
• Manages Pressure - Handles work related stress, pressure, and difficulties. Bounces back from obstacles and setbacks, ensuring work continuity. Stays optimistic and persistent.
• Multitasking - Ability to execute multiple tasks concurrently without compromising quality or performance.
• People Management - Recruit and onboard new staff members to ensure quickest time to performance. Work with staff to create individual development plans addressing employee and business needs, encouraging employees to participate in learning opportunities.
• Time Management - Systematically structures/plans own time and implements this plan. Able to prioritise and action tasks within given timeframes without compromising on quality. Plans include additional time to cater for unforeseen circumstances.

go to method of application »

Purpose of the Role

To maintain systems (such as CRM and Marketing tools, Network Management Systems, GIS tools and platforms, ticketing platforms, order fulfilment platforms, payroll and ERP related systems) by ensuring functionality is as intended and up to date.

Assist with day-to-day desktop support, user-provisioning and day-to-day IT Infrastructure support. Data integrity is always upheld, and systems are regularly audited from a user and role management perspective.

Providing support to the business and performing the required routine administrative functions on the systems as defined by the departmental SOPs and support processes. Effectively managing vendor relationships in relation to currently utilized platforms.

Qualifications, Skills & Experience

• Matric
• Qualification in systems-related field (advantageous)
• Proficient in Microsoft Office Suite (Emphasis on Excel)
• Experience with Desktop Support (required)
• Basic experience with Microsoft 365 Administration (required)
• Experience with Database technologies, telephone management systems, CRM systems and other operational and business support systems (advantageous)
• 1+ years general work experience
• Telecom industry experience (advantageous)