Open Vacancies at 99C

Responsibilities:

Client Service

• Establish and maintain relationships with clients.  
• Manage creative briefs, client feedback and delivery of content.
• Coordinate with team, update status, manage deliverables and meet expectations.
• Set up, manage, conduct, and contact report on client presentations.
• When necessary, manage supplier and/or client billings.

Content & Channel Planning

• Work closely with client & wider client service team.
• Conduct regular research to monitor clients, consumer, competitor, industry, and social landscape/trends activity.
• Create and manage clear communication plans for activity across platforms.
• Create and direct clients content calendars and social posting schedule with best practice in mind.

Content & Channel Administration

• Assist and manage the production process of content on social jobs.
• Effective collaboration with creative, paid media and other relevant departments.
• Scheduling & deactivation of content across channels.
• Ensure effective searchability / tracking / tagging across content.
• Manage client’s creative content bible.
• Be an advanced user in all tech and tools relevant to your role.
• Ad hoc community management when required.

Content & Channel Performance Management

• Work closely with Strategy department to ensure effective integration of efforts.
• Assist with Channel, Content, Campaign and Health Audits / Reporting
• Assist with Benchmark, Review, Live Listening and ROI Reporting
• Daily performance checks & escalations/recommendations
• Manage Creative Identity of Channel, Content, Templates and Spec sheets. 

Department Integration:

• Establish and maintain relationships and/or partnerships with key leverage points that affect social media strategy, management and/or implementation. You’ll need to be able to collaborate and partner in any relevant instances.

This is including but not limited to:

• In-House Departments
• Social Media Platforms
• Paid Media Agencies and/or Publishers
• Influencer Management
• Online Listening & Reputation Management
• Content Marketing & Production
• Technology Development (AR, VR or AI)
• Immerging technology etc.  

Requirements

• Relevant degree in advertising, marketing, social media, communication science or equivalent
• Work experience in Social Media and/or Agency Environment
• Experience in the fundamentals of classical and digital marketing
• Excellent verbal and written communication skills 
• Strong analytical and project management skills
• Excellent interpersonal skills
• Public speaking and presentation skills is beneficial.
• Highly organised, strong attention to detail, deadline driven, ability to problem solve and confident in a fast-paced environment.
• Deep understanding of the various digital and Social Media marketing channels
• Experience with retail brands is beneficial.
• Valid, driver's licence and own transport.

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Role Description

UX Writing

• Take responsibility for all UX writing within Shoprite X. Not limited to Web or mobile products
• Take ownership of our language standards documentation that is hosted in Figma
• Be responsible for the language standards across our products ensuring a consistent copy style is adhered to
• Take leadership of the entire UX writing across all digital channels
• Have a full understanding of how UX writing contributes to the overall experience within a product
• Simplifying complex concepts and language
• Ensure consistent usage of copy across all products within the Shoprite stable
• Advocating for/educating team members about best practices
• Enhance the overall User Experience of our products by crafting exceptional copy across digital channels
• Have a full understanding of how copy can enhance the User Experience of a product
• Provide input on all digital collateral and interfaces that require a content strategy
• Attend all UX and UI review sessions with senior stakeholders and provide input into how the copy usage can enhance the experience
• Write clear and concise content across multiple touch points, including UI elements, along with other elements such as emails, in-product help and product tours
• Research international trends and stay up to date with what is happening in a global market
• Be effective in managing your own time juggling multiple projects at a time

Team Collaboration

• Support a customer-centric culture, processes, and ways of working.
• Closely partner with UX Specialist, UI Designers, Product Managers, Product Owners and Developers throughout the product lifecycle
• Be able to make changes quickly and on the fly to assist the development team in refinement sessions.
• Be able to seamlessly work with multiple UX and UI design teams inside the business and suppliers
• Work as part of an Agile Product Team to coordinate application development and delivery.
• Work collaboratively with key stakeholders to ensure our UX copy strategy is maintained through our language usage
• Maintain ongoing and effective communication with the team to ensure fit-for-purpose design and solutions.

Requirements

• Degree or Diploma in Copywriting, User Experience, Journalism, Commerce or similar
• Relevant years of professional writing experience in a similar capacity or role with proven success (essential).
• Experience writing content for web-based and/or mobile products (not just websites) - (essential)
• Experience writing emails, landing pages, or editorial content - (essential)
• A portfolio of work to showcase UX writing capabilities - (essential).
• Experience in collaborating with stakeholders throughout the development lifecycle of a product - (essential)
• Experience in providing strategic input into review sessions with senior stakeholders - (essential)
• Be able and comfortable to work within an Agile environment - (essential).
• Experience in building and maintaining language standards documentation - (essential)
• Versed in UX principles – (desired)
• Versed in using Figma and Axure - (desired)
• An understanding of analytics in digital products – (desired).
• Understanding of the African digital market and customers – (desired).