UX/Technical Writer (Northern Suburbs (Cape) at 99C

Role Description

UX Writing

• Take responsibility for all UX writing within Shoprite X. Not limited to Web or mobile products
• Take ownership of our language standards documentation that is hosted in Figma
• Be responsible for the language standards across our products ensuring a consistent copy style is adhered to
• Take leadership of the entire UX writing across all digital channels
• Have a full understanding of how UX writing contributes to the overall experience within a product
• Simplifying complex concepts and language
• Ensure consistent usage of copy across all products within the Shoprite stable
• Advocating for/educating team members about best practices
• Enhance the overall User Experience of our products by crafting exceptional copy across digital channels
• Have a full understanding of how copy can enhance the User Experience of a product
• Provide input on all digital collateral and interfaces that require a content strategy
• Attend all UX and UI review sessions with senior stakeholders and provide input into how the copy usage can enhance the experience
• Write clear and concise content across multiple touch points, including UI elements, along with other elements such as emails, in-product help and product tours
• Research international trends and stay up to date with what is happening in a global market
• Be effective in managing your own time juggling multiple projects at a time

Team Collaboration

• Support a customer-centric culture, processes, and ways of working.
• Closely partner with UX Specialist, UI Designers, Product Managers, Product Owners and Developers throughout the product lifecycle
• Be able to make changes quickly and on the fly to assist the development team in refinement sessions.
• Be able to seamlessly work with multiple UX and UI design teams inside the business and suppliers
• Work as part of an Agile Product Team to coordinate application development and delivery.
• Work collaboratively with key stakeholders to ensure our UX copy strategy is maintained through our language usage
• Maintain ongoing and effective communication with the team to ensure fit-for-purpose design and solutions.

Requirements

• Degree or Diploma in Copywriting, User Experience, Journalism, Commerce or similar
• Relevant years of professional writing experience in a similar capacity or role with proven success (essential).
• Experience writing content for web-based and/or mobile products (not just websites) - (essential)
• Experience writing emails, landing pages, or editorial content - (essential)
• A portfolio of work to showcase UX writing capabilities - (essential).
• Experience in collaborating with stakeholders throughout the development lifecycle of a product - (essential)
• Experience in providing strategic input into review sessions with senior stakeholders - (essential)
• Be able and comfortable to work within an Agile environment - (essential).
• Experience in building and maintaining language standards documentation - (essential)
• Versed in UX principles – (desired)
• Versed in using Figma and Axure - (desired)
• An understanding of analytics in digital products – (desired).
• Understanding of the African digital market and customers – (desired).