Taking the time to develop deep, long-lasting relationships with our clients and fully engage in their businesses has stood us in good stead, often leading to our own organic growth, starting with one brand and gaining others from within a client’s group portfolio. So too have the lessons we’ve learned, the systems we’ve implemented, the structures we’ve developed and the culture we’ve created; all of which allow us to provide creative solutions for a wide variety of clients across many fields. The proof? Today, we’re almost 300-staff strong and still growing.
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Take responsibility for all UX writing within Shoprite X. Not limited to Web or mobile products
Take ownership of our language standards documentation that is hosted in Figma
Be responsible for the language standards across our products ensuring a consistent copy style is adhered to
Take leadership of the entire UX writing across all digital channels
Have a full understanding of how UX writing contributes to the overall experience within a product
Simplifying complex concepts and language
Ensure consistent usage of copy across all products within the Shoprite stable
Advocating for/educating team members about best practices
Enhance the overall User Experience of our products by crafting exceptional copy across digital channels
Have a full understanding of how copy can enhance the User Experience of a product
Provide input on all digital collateral and interfaces that require a content strategy
Attend all UX and UI review sessions with senior stakeholders and provide input into how the copy usage can enhance the experience
Write clear and concise content across multiple touch points, including UI elements, along with other elements such as emails, in-product help and product tours
Research international trends and stay up to date with what is happening in a global market
Be effective in managing your own time juggling multiple projects at a time
Team Collaboration
Support a customer-centric culture, processes, and ways of working.
Closely partner with UX Specialist, UI Designers, Product Managers, Product Owners and Developers throughout the product lifecycle
Be able to make changes quickly and on the fly to assist the development team in refinement sessions.
Be able to seamlessly work with multiple UX and UI design teams inside the business and suppliers
Work as part of an Agile Product Team to coordinate application development and delivery.
Work collaboratively with key stakeholders to ensure our UX copy strategy is maintained through our language usage
Maintain ongoing and effective communication with the team to ensure fit-for-purpose design and solutions.
Requirements
Degree or Diploma in Copywriting, User Experience, Journalism, Commerce or similar
Relevant years of professional writing experience in a similar capacity or role with proven success (essential).
Experience writing content for web-based and/or mobile products (not just websites) - (essential)
Experience writing emails, landing pages, or editorial content - (essential)
A portfolio of work to showcase UX writing capabilities - (essential).
Experience in collaborating with stakeholders throughout the development lifecycle of a product - (essential)
Experience in providing strategic input into review sessions with senior stakeholders - (essential)
Be able and comfortable to work within an Agile environment - (essential).
Experience in building and maintaining language standards documentation - (essential)
Versed in UX principles – (desired)
Versed in using Figma and Axure - (desired)
An understanding of analytics in digital products – (desired).
Understanding of the African digital market and customers – (desired).
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