Open Vacancies at Hollard Insurance

Role Objectives:

To effectively manage the Liabilities specific area (Liabilities /Merit review/Input Handling/ S.O.P / Data Accuracy/Indexing) with regards to service; quality and performance to create a culture of excellent service.

Key Responsibilities:

• Ensure teams’ targets are achieved.
• Adherence to SLA and SOP. Ensure correct actions taken on reports as per Liabilities standards
• Ensure data integrity on financials and key data indicators. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations.
• Performing inline quality assurance reviews.
• Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving.
• Manage areas of critical compliance and actively manage non-conformance. Actively manage non-performance.
• Identify, accumulate and analyse statistics that reflect on your team’s performance
• Continually assess the technical competence of your team and take steps to develop their knowledge and skill
• Ensure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence
• Ensure the work environment enables employees to “live” the organisation culture and values.
• Actively participate in own professional development and career path. Inducting people into the specific team and job related issues.
• Ensure adherence to organisational policies, practices and procedures. Identify and recommend areas / ways to improve processes.
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Measure and monitor service delivery compliance of team.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
• Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to time of subordinates and utilisation of materials or equipment.
• Take accountability for the management of business related risks within own area.

Required Knowledge and Experience

• 3-5 years’ relevant Short Term Insurance motor subrogation claims experience
• Management experiences an advantage
• Basic Computer Literacy
• Intermediate Word/Excel/PowerPoint

Educational Requirements

• Matric
• Legal Degree
• Leadership/Management qualification an advantage
• Appropriate Insurance Qualification

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Job Purpose:

To provide distribution services and support to the investment business. Develop, implement, and maintain a distribution strategy aimed at growing business assets under management and administration across relevant distribution channels, primarily focusing on the retail environment. Work closely with other business units to grow the business footprint, awareness and market presence.

Key Responsibilities:

Distribution and Support:

• Drive business development / distribution of the HI Funds, Products and other offerings.
• Business development responsibilities would include working closely with the investment management, product and platform teams to grow net asset flows across distribution channels, with a primary focus on retail clients.
• Provide advice and guidance to direct retail clients, only where necessary;
• Play a supportive role in building the distribution capability for the business including the formulation, execution and monitoring of respective company retail channel strategies;
• Drive the relevant activity associated with increasing net asset flows and appropriately servicing different channels and clients;
• You will be required to regularly present to existing distribution channels to provide update on CIS funds and investment offerings;
• You will be responsible for contacting potential clients to establish rapport and arrange meetings with key decision makers;
• You will be responsible for researching organisations and individuals, attending relevant conferences, meetings and industry events to find new opportunities for the business;
• Construction and delivery of weekly, monthly and quarterly client investment and economic communications including liaison with the investment team on research reports and investment commentary, when required.
• General input on group projects that require a marketing and client experience consideration.

Required Knowledge and Experience

• Minimum 4 years’ experience in a similar or related role.
• Investment Industry experience with client relationships.

Educational Requirements

• Relevant degree

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Role Purpose:

As a Scrum Master, you will work with a Feature team that focuses on a multi-tier solution for Hollard Insure. You will have a strong IT background and understand how the different technology components (Database, APIs, Front) fit together to make a working system. You will apply Agile methodologies and drive the successful delivery of IT projects by ensuring teams follow Agile best practices and foster a culture of continuous improvement and continuous delivery. You will also serve as a liaison between business, technical and non-technical departments, and communicate with various stakeholders on product issues, expectations, and deliverables. You will organize and facilitate Scrum events, track, and report on team progress, and maintain process documentation.

Key Responsibilities:

Stakeholder engagement & Communication

• Serve as liaison between Business, technical and non-technical departments.
• Communicate with other teams e.g., developers, product managers and technical support specialists on product issues.
• Engage with stakeholders at various levels to ensure expectations are met and deliverables are aligned with business goals.
• Ensure that there is regular and adequate reporting on the team’s activities:
  • Testing progress
  • Development progress
• Facilitating stakeholder collaboration and removing barriers between stakeholders and Scrum teams.
• Risk Management – logging and tracking of risks
• Ability to collate and present information in various forums and/or steering committees

Facilitate Scrum Events:

• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
• Track and communicate team velocity and sprint/release progress.
• Communicate with other teams e.g., developers, product managers and technical support specialists on product issues.
• Maintain process documentation.
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Facilitate sprint planning and refinement sessions

Support Multiple Teams

• Assist as needed with backlog maintenance.
• Assist with internal and external communication, improving transparency, and radiating information.
• Assist with prioritization and resolution of defects / bugs.
• Work with teams to optimize their workflow and improve overall productivity and quality of deliverables.
• , architects, and other stakeholders.
• The ability to ensure adherence to quality standards and best practices for software development, testing, deployment, and maintenance.
• Managing the team’s capacity effectively, from business analysis, development, testing and deployment.
• Ensuring that the team delivers quality on time and on budget
• Removing any impediments to the team’s efficiency and progress.
• Coaching the team on the Scrum rules, self-management, and cross-functionality.
• Supporting the team with defining clear and concise backlog (product and sprint).
• Capacity management

People leadership

• Participate proactively in developing and maintaining team standards, tools, and best practices.
• The ability to resolve any technical or organizational impediments that may hinder the team's performance or delivery.
• Facilitate discussion and conflict resolution.
• Empower the team to self-organize.
• Ability to identify and diagnosis issues and direct to the SME’s
• Familiarity with contract management and resource transitions in projects

Required Knowledge and Experience

• Experience: Minimum of 3+ years of experience as a Scrum Master, preferably within the insurance or financial services industry
• Agile Expertise: Strong knowledge and experience with Agile methodologies (Scrum, Kanban, Lean) and tools (Azure DevOps, JIRA, Confluence, etc.), values, procedures and SDLC
• Sound understanding of short-term insurance
• Strong leadership, conflict resolution, analytical and problem-solving skills
• Insurance Industry Experience: Familiarity with the insurance industry and related IT systems and processes.
• Advanced Agile Practices: Experience with scaling Agile practices (e.g., SAFe) and driving Agile transformations.
• Project Management: Knowledge of traditional project management practices and how they can integrate with Agile methodologies.
• Self-motivated and capable of managing multiple priorities and tasks as delegated.
• Team player with the ability to work within a collaborative environment.
• Excellent communication & interpersonal skills, ability to work with diverse personality types collaboratively
• Ability to coach the team to reach their highest potential.
• Creative and efficient in proposing solutions to complex, time-critical problems.
• Ability to deal with multiple projects and deadlines.
• Strong analytical and problem-solving skills with a high attention to detail.

Educational Requirements

• Bachelor's degree in computer science, Information Technology, Business Administration, or related field.
• Certifications: Agile Practitioner, Certified Scrum Master (CSM) is required. Advanced certifications (e.g., CSP-SM, SAFe Scrum Master, Disciplined Agile Scrum Master) are a plus