Openings at ADvTECH

Job Purpose:

• The Academic Operations Officer is responsible for the administration related to results, graduation, student records, admission requirements, registration of students and assessment management, all the while adhering to the IIE Policies related to all the various operational functions and requirements. The Academic Operations Officer is the custodian of the Student Information System (SIS) and is responsible for any issues related to student experience and ensuring that the full student life cycle is managed in terms of systems data as well as hard copy documentation.

Duties & Responsibilities:

Student Registration and Admissions           

• Planning and oversight of the Registration Process.
• Ensure that online registration is complete and correct and all relevant sections are signed.
• Resolve all registration queries for all Online Students.
• Create and maintain student records both digitally and hard copy.
• Ensure all relevant supporting documents are uploaded on the Student Information System (SIS).
• Ensure all documents are uploaded on SIS.
• Maintain and control a proper filing/archiving system.
• Admissions approval of all students.
• Ensure student is registered and enrolled correctly.
• Responsible to ensure compliancy with the relevant IIE Policies in terms of admission criteria.
• Adheres to (IIE) Policies and Processes
• Processing all documentation.
• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course.
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Assessment Process

• Online assessment platform management (OAP)
• Verifying the correctness of received assessment timetables.
• Allocation of venues for summative assessments.
• Ensuring that Invigilators are trained and allocated to assessment venues.
• Keeping assessment Log Sheets up to date and ensuring that lecturers return marked scripts and completed Mark Sheets.
• Verifying that Mark Sheets correspond with marks on assessment books / Grade Roster report from LMS System.
• Manage assessment timelines (marking and release timelines).
• Managing the process for capturing and verification of marks.
• Managing the moderation process both internal and external.
• Resolve all assessment related queries within agreed timeframes.
• Manage all assessment communication.
• Distribution of Memorandum’s according to policy.

IIE RC Assist

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course -
• Responsible for student Inter-campus transfers and all other transfers.
• Process all incoming and outgoing transfers including academic records and -work closely with the relevant staff at the other campuses.

Administration

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing-related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course -
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Certification

• Liaise with appropriate stakeholders on all Admission Queries, i.e.
• Contract Cancellations, De-Registrations, Course Changes, Refund Applications.
• Credit or billing related queries; fee credits, cancellations, registrations, bursaries, sponsorship of students and students transferring.
• Processing all changes in terms of the course -
• Responsible for student Inter-campus transfers and all other transfers.
• Process all in-coming and out-going transfers including academic records and -working closely with the relevant staff at the other campuses.

Minimum Requirements:

Qualifications

• Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6) in Secretarial / Administration – Minimum
• Degree/Diploma (NQF Level 7) qualification in Administration or related field – Ideal

Experience

• Administration Experience (3 – 5 Years)
• First-Level Management experience (1 Year)
• Online Assessment Platform Experience (1-2 years)

Key Competencies

• Ability to manage time effectively.
• Attention to detail.
• Customer service orientated.
• Ability to effectively cope with change.
• Deadline-orientated and can work well under pressure.
• Be able to work in a team environment. 
• Effective communication skills

Deadline:4th July,2025

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Purpose of Position

• The overall purpose of the job is to provide desktop support by installing hardware and software applications and operating systems and by troubleshooting problems with software applications and operating systems or repairing hardware for staff at the Rosebank College campuses whilst professionally learning and improving.

Education (formal qualification requirements) – minimum

• Certificate / Diploma in Information Technology

Education (formal qualification requirements) – ideal

• Degree in Information Technology

Legal Requirements

• Clean criminal record

Training

• Knowledge of Standard Operation Systems
• IT Policies and Procedures
• Advtech Group IT Framework

Experience

• Job Title / Function
• Minimum time spent in job
• Working within a team
• 1 Year

Position Description
KPA / Main Outputs and Responsibilities for this Position

Detailed Description

Level 1 Desktop Support

• Gathers the user's information for example computer system name, screen name or report name, error or warning message displayed on the screen, any logs files.
• Analyses the information technology issue to figure out the underlying problem and identifies what the user is trying to accomplish. 
• Uses a knowledge management tool that may include troubleshooting methods for example uninstalling or re-installing basic software applications after identifying the information technology issue

Software Installations

• Checks that the necessary system requirements are met before installing software.
• Checks for existing versions of the software.
• Selects the components of the operating systems that need to be installed for users.
• Checks whether device drivers and plug ins have been installed on the user's computer or laptop.
• Creates or updates program folders and files.
• Adds configuration data such as configuration files, Windows registry entries or environment variables.
• Makes the software accessible to the user, for example by creating links, shortcuts or bookmarks.
• Configures components that run automatically, such as Daemons or Windows services.
• Liaises with the First and Second Line Managers to activate the product or assign usernames or passwords.

Hardware Installations

• Installation of hardware as set out in the company’s standard operating procedure modules

Continuous Professional Development

• Increases knowledge of information technology by learning skills like problem solving and technical skills from the First and Second Line Managers.
• Learns from working in a practical environment dealing with real problems experienced by users.

Competencies

• Ability to clearly communicate with all levels of staff and management
• Problem Solving
• Planning and Organising
• Time Management
• Results Driven

Deadline:3rd July,2025