Openings at Barloworld Equipment

Position Outputs

• Planning and prioritizing of components for disassembly and assembly
• Assist with achievement of BRC key KPI’s (WIP, planning adherence, on time delivery)
• Resolve internal and external BWE customer queries
• Issuing of a job schedule to disassembly, assembly and testing bay in the BRC
• Ensure that turnaround times (TAT) on components are achieved
• Determination and scheduling of Key dates in completion (expected and promised delivery dates)
• To achieve turnaround KPI’s for Quotations and Rebuilds (schedule adherence)
• Ensure alignment and clear communication with all internal BRC departments, Coordinate parts and production departments (Machining both internal and external) on outstanding parts and schedule of part deliveries
• Plan and prioritize component repairs for customers and Barloworld Reman to ensure correct stock levels, rebuild priority
• Face to BRC customer for communication on progress of component repair, problems and deliveries chair planning meeting between relevant departments (Service supervisors, parts supervisor, Costing and quoting supervisors)
• Communicate with Suppliers on quotations, turnaround times and deliveries.
• Arrange Customer inspections

Qualification, Experience and Competencies

• Minimum 5 years post-apprentice / learnership experience
• Standing in as supervisor or as production planner on a number of occasions
• Experience with MS Excel and MS Access.

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Position Outputs

• Meet month-to-month sales targets.
• Telesales & taking orders.
• Upselling other products/services linked to Electrical power equipment.
• Tender process management.
• Sustain and grow machine sales and rental hours within allocated territories/ customer base.
• Accurately and efficiently deal with sales administrative tasks (quoting and customer queries)
• Effective self-management and performance ownership.
• Manage all aspects of sales process.
• Find new business opportunities and maintain a healthy pipeline for future deals.
• Liaising with Accounts and Distribution. SAP advantageous

Qualification, Experience and Competencies

• Minimum 3 years telesales experience of Electrical power equipment.
• Electrical / Mechanical engineering Diploma or equivalent.
• Salesforce & SAP Experience.
• Computer Literacy & Knowledge of MS office.
• Good customer relationship skills.
• Business planning and development skills and knowledge.
• Strong communication and presentation skills.
• Strong negotiating and selling skills.
• Sound technical knowledge of CAT & Electrical Power equipment and industry, CAT product line including accessories and work tools.
• Experience in a Technical Sales Role (Electrical Power).
• Financial acumen (costs & trading margins).

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Position Outputs

• Leading a Team of Service Artisan to repair Engine and Generator components
• Achievement of cost centre financial targets and Key Performance Indicators.
• Resolve internal & external customer queries.
• Effective control of cost centre expenses and WIP management.
• Ensure effective communication between team, management, peers & customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply policies and procedures; this includes Safety, warranty decisions, service warranty investigations, etc.
• Ensure outputs of service audits are achieved.
• Apply Barloworld Equipment leadership philosophy.
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).
• Competency development of team.
• On the job supervision – safety of team.
• Reporting of team Key Performance Indicators and prospects.

Qualification, Experience and Competencies

• Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).
• Minimum five years’ experience after qualification.
• Service Planner experience for at least 2 years.
• Team Leader or Supervisory exposure/experience will be an advantage.
• Exposure to managing a Team including Sound interpersonal and communication skills.
• Experience with Engine components end to end Process including troubleshooting and problem-solving skills
• Understanding of the Quality processes
• Able to achieve results utilising talent in team.
• Computer literate (MS Office and SIS ET, SAP & CRM).
• Basic technical report writing skills & Failure analysis Skills
• Will be required to work overtime including Stand-by Driver’s License – Code B