Service Supervisor Global Grade 10 at Barloworld Equipment

Position Outputs

• Leading a Team of Service Artisan to repair Engine and Generator components
• Achievement of cost centre financial targets and Key Performance Indicators.
• Resolve internal & external customer queries.
• Effective control of cost centre expenses and WIP management.
• Ensure effective communication between team, management, peers & customers.
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines).
• Apply policies and procedures; this includes Safety, warranty decisions, service warranty investigations, etc.
• Ensure outputs of service audits are achieved.
• Apply Barloworld Equipment leadership philosophy.
• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team).
• Competency development of team.
• On the job supervision – safety of team.
• Reporting of team Key Performance Indicators and prospects.

Qualification, Experience and Competencies

• Qualified artisan or Mechanic in relevant trade (e.g., Diesel mechanic / Earthmoving Equipment mechanic).
• Minimum five years’ experience after qualification.
• Service Planner experience for at least 2 years.
• Team Leader or Supervisory exposure/experience will be an advantage.
• Exposure to managing a Team including Sound interpersonal and communication skills.
• Experience with Engine components end to end Process including troubleshooting and problem-solving skills
• Understanding of the Quality processes
• Able to achieve results utilising talent in team.
• Computer literate (MS Office and SIS ET, SAP & CRM).
• Basic technical report writing skills & Failure analysis Skills
• Will be required to work overtime including Stand-by Driver’s License – Code B