Openings at Blueion Support Services

Role Purpose

• The Brand Manager is responsible for developing, managing, and executing the brand strategy across multiple markets within the iGaming industry. This role ensures brand consistency, drives customer acquisition and retention, and enhances player engagement through effective marketing campaigns and innovative brand initiatives.

Key Responsibilities

Brand Strategy & Positioning

• Develop and implement the brand strategy in line with business objectives and market trends.
• Define brand positioning, identity, and messaging to ensure consistency across all channels.
• Conduct competitor and market analysis to identify opportunities for brand growth.

Campaign Management

• Plan, manage, and execute multi-channel marketing campaigns (digital, social, sponsorships, events, affiliates).
• Work with internal teams to deliver creative assets and campaigns on time and within budget.
• Monitor campaign effectiveness and optimize performance using data-driven insights.

Customer Engagement & Retention

• Develop player-centric initiatives to increase customer loyalty and engagement.
• Ensure brand communication aligns with VIP, CRM, and acquisition strategies.
• Collaborate with product and UX teams to deliver a consistent brand experience on-site and in-app.

Stakeholder & Cross-Functional Collaboration

• Work closely with product, acquisition, VIP, and content teams to align marketing strategies with business objectives.
• Liaise with compliance teams to ensure all brand activity adheres to local regulations.
• Manage external vendors, agencies, and brand ambassadors.

Performance Tracking & Reporting

• Track KPIs related to brand awareness, acquisition, retention, and market share.
• Provide regular performance reports and recommendations to senior management.
• Manage brand marketing budgets and ensure effective ROI.

Skills & Competencies

• Strong understanding of the iGaming industry (sports betting, casino, esports, or poker).
• Proven ability to develop and execute brand and marketing strategies.
• Strong project management and organizational skills.
• Creative thinker with the ability to translate insights into impactful campaigns.
• Excellent communication, negotiation, and stakeholder management skills.
• Data-driven mindset with proficiency in analytics and reporting tools.

Qualifications & Experience

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 3–5 years of experience in brand management, preferably in iGaming, online entertainment, or digital marketing.
• Hands-on experience with digital marketing channels (SEO, PPC, social media, programmatic).
• Experience managing budgets, agencies, and cross-functional teams.
• Knowledge of compliance and responsible gaming regulations in different jurisdictions (advantage).
   

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Job Description

• We are looking for a talented and multi skilled IT Infrastructure Support Engineer tjoin our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop and Server environments, both onsite and cloud based as well as Networking and Access control Security of Lans and Wans. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport and be willing and available for emergency standby and after-hours support when required.

Duties and Responsibilities:

• Attending tall 1st and 2nd line Support of the Windows desktop environments for all local and remote offices
• Configuring and supporting Windows server environments both onsite and cloud based.
• Configuring and supporting Microsoft 365 environments i.e. Azure, Intune, Teams etc.
• Configuring and supporting Networking switches, VOIP systems and CCTV/Access control for all local and remote offices.
• Procurement of desktops, laptops and other IT equipment for the SA offices.
• Setup and configuration of the mailing collaboration systems.
• Setup and configuration of Disaster recovery systems.
• Liaising with suppliers of IT equipment, IT services etc.
• Setup and configuration of all desktops and laptops for the local and remote offices.
• Triage and adhere strictly tthe SLAs of the IT ticketing system. Responsible for ensuring all tickets dnot gout of SLA by chasing up and escalating as and when necessary.
• Monitoring of Internet links at all offices and ensuring any issues are followed up and resolved as soon as possible.
• Regularly reviewing and updating of IT processes, procedures and documentation as required.
• Regular checks of IT systems tensure optimal uptime.
• Monthly recons of all IT expenses.
• Conducting IT training for all new staff.

Skills and Qualifications:

• 3-year IT Degree required.
• CompTIA A+, Network+ or Security+ is advantageous.
• 3 – 5 years’ experience configuring and supporting the below technologies: -
• Local and remote Windows Desktop and Server environments.
• Microsoft 365 environments including Azure, Intune, Teams rooms.
• Networking switches.
• Mailing collaboration systems.
• Disaster recovery systems.
• Cloud technologies.
• Experience liaising with suppliers of IT equipment and ISPs.
• Experience working in a team environment with a support ticketing system.
• Must possess an extremely high level of attention tdetail in his/her work.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing twork overtime and after hours/standby when required.