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  • Posted: May 4, 2022
    Deadline: Not specified
  • Coloplast develops products and services that make life easier for people with very personal and private medical conditions. Working closely with the people who use our products, we create solutions that are sensitive to their special needs. We call this intimate healthcare. Our business includes Ostomy Care, Continence Care, Wound & Skin Care and, Ur...
    Read more about this company


    Consumer Sales Team Leader (Call-Centre)

    About the job

    Coloplast South Africa has an exciting opportunity for a talented, passionate and solution-driven Sales Team Leader to implement and lead a brand-new Consumer sales function within the Consumer Care department. The Consumer Sales team will be responsible for “selling while caring” by fully understanding Consumers’ needs, challenges, lifestyle goals and expertly recommending the appropriate solution and product to meet these needs.

    As the Team Leader, you will be responsible for the tactical & operational management of the Consumer Sales team, ensuring proper execution of our Patient Support Programs and Partnership Sales Model. This role will proactively manage the day-to-day operations of the team, ensuring compliance with all procedures and developing tools to effectively monitor daily performance. Through talent management, excellent execution and continuous improvement you will ensure that daily, weekly and monthly goals are met. Additionally, you’ll be directly responsible for the management, performance and daily support of direct reports within the Consumer Sales team, acting as the key driver for performance and overall development of the team .

    You will be part of the Coloplast South Africa Team and report to the Head of Direct Operations.

    Your Key Responsibilities Will Be

    • Lead by example, live the company values and create a high energy, uplifting team culture
    • Monitor, measure, manage, coach and motivate the Consumer Sales team to effectively engage with consumers and other stakeholders with whom the team interacts
    • Responsible for managing the implementation of all Consumer Sales processes, ensuring alignment, training, efficiency and compliance at all times
    • Ensure team members are immediately informed of, and held accountable for new products, processes, and procedures so they can perform their roles effectively
    • Engage in cross functional coordination and capacity planning with other Team leaders to ensure smooth end-to-end Consumer service.
    • Conduct team meetings, training sessions and one on one dialogue, which support the professional development of the team as well as fostering a productive learning environment
    • Ensure optimal utilization and innovative use of the Coloplast systems such as Salesforce (CRM), Avaya (phones), POB (email).
    • Continually strive to develop and streamline operations ensuring alignment with general policies and procedures of the overall Consumer organization, as well as grow our business in line with our mission, values and vision
    • Effectively monitor and report on the team’s daily, weekly and monthly performance including proactive suggestions to enhance performance
    • Proactively seek opportunities in the development, implementation, and ongoing maintenance of strong sales models as well as approaches to support our consumer experience

    Professional Qualifications

    • At least 2 years of management / supervision experience in a call centre sales environment
    • Proven track record and experience in a consumer (business to consumer) focused environment, preferably a call centre
    • Successful track record of developing a high performing team(s), including the use of ongoing effective coaching techniques
    • Tertiary qualification is an advantage
    • Previous experience in the Health Care industry is an advantage

    go to method of application »

    Stoma Nurse and Educator: Johannesburg

    Coloplast has an opportunity for a Stoma Care Nurse to join our South African nursing team. 

    As a registered nurse, this individual provides clinical expertise in pre and post-operative services and the day to day management of ostomates.

    Major Areas of Accountability

    Represent Coloplast as a Clinical Expert

    • Maintain professional credentials and education to maintain status as a clinical expert through board certification as a nurse.
    • Act as a clinical liaison to ostomates with regards to planned surgical procedure, impact of living with a stoma and ostomy care.
    • Support in-hospital stoma clinics in conjunction with hospital employed staff.
    • Set up new stoma clinics for follow up visits for end users.
    • Deliver education programs to a diverse group of internal and external customers and end users.
    • Attend approved national and regional conferences and tradeshows as a Coloplast representative.
    • Report back to senior leadership key clinical learnings and opportunities.

    Essential Qualifications

    • Registered Nurse with a bachelor’s degree
    • Preferred SASA Stoma certification
    • 2+ years’ experience in a clinical setting working with patients and/or end users
    • Previous medical industry experiences an asset
    • Domestic travel required
    • Must permanently reside in the greater Johannesburg area

    Required Knowledge, Skills and Abilities

    • Effective written and presentation skills
    • Ability to read, analyse and interpret clinical publications
    • Proven success with organization and time management skills
    • Proficient in Microsoft Office Excel, Word and PowerPoint
    • Ability to tailor training and education in order to serve many audiences
    • High attention to clinical outcome and follow-through
    • The ability to prioritize multiple tasks in order to support internal and external customers as well as end users.
    • Must be self-driven with the ability to work independently

    Method of Application

    Use the link(s) below to apply on company website.


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