Openings at Hollywoodbets

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for an App Marketing Coordinator to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?

You Bring:

• Digital Marketing 
• Account management 
• Media buying (online)

A bonus to have:

• Degree/Diploma in Marketing or Relevant Field 
• App Marketing / ASO / MMP
• Programmatic advertising 
• Google Analytics

What You’ll Do For The Brand:

Campaign Coordination

• Supports the planning, execution, and monitoring of acquisition and retention campaigns across digital channels including paid media, CRM (email, push), social media, and influencer partnerships.
• Ensures timely delivery of creative assets and campaign deliverables in collaboration with internal creative, product, and media teams.

Performance Tracking and Reporting

• Assists with monitoring KPIs including installs, engagement rates, retention, and return on ad spend (ROAS).
• Supports reporting efforts by compiling campaign results, extracting insights, and identifying optimization opportunities.

Cross-Functional Collaboration

• Acts as a liaison between marketing, product, analytics, and support teams to align promotional efforts with app releases, product roadmaps, and customer feedback loops.
• Coordinates with teams to align marketing initiatives and creative rollouts for user onboarding flows.

User Engagement and Retention Support

• Helps manage in-app messaging, push notification strategies, and personalized content delivery 
• Participates in brainstorming and testing strategies to improve user lifecycle performance.

Competitive and Market Insights

• Conducts benchmarking and competitor analytics to inform strategy and app positioning.
• Keeps abreast of industry trends in mobile marketing.

What You’ll Bring To The Team:

• Strong computer and analytical skills
• Approaches own work with dedication and high sense of responsibility
• Consistently delivers required business results and meet deadlines
• Atbility to develop unique designs that convey a meaning
• Ensure deadlines are met by using effective planning

Apply Before 09/30/2025

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Responsibilities

• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.
• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for VIP (Security) Officers to be based in Summerveld, KZN. Do you think you have what it takes to be our newest Purple Star?
• VIP (Security) officers are responsible for creating and maintaining a safe environment for the people. This may include: securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

You Bring:

• Registered with PSIRA (Private Security Industry Regulatory Authority)

A Bonus To Have:

• Valid driver’s license.
• Previous Security experience

What You’ll Do For The Brand:

Duties

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened 
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch. 
• VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger. 
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building. 
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service 

• First impressions last - VIP Officers are at the forefront of Hollywood. 
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times. 
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner. 
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object. 
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform. 
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct 

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post. 
• You will not accept tips from the guest 

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins. 
• Able to work in a rotating shift /work flexible hours. 
• Ensure the ability to work independently. 
• Ensure you physical fitness is obtained at all times in line with the job requirements

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines. 
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines. 

Apply Before 09/30/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for x2 Junior Sports Traders, based in Umhlanga, Kwazulu-Natal!  Do you think you have what it takes to be our newest Purple Star?
• As a Junior Sports Trader, you will be responsible to offer specialised betting on an assigned sport on all betting platforms (internet, mobile, branches) in order to make sure that Hollywood remains the leading sports betting operator in South Africa.
• To perform the necessary sports tasks and duties in a professional manner and pro-actively keep ahead of the competition regarding sports betting and customer service. To make sure that the specified sport functions according to Hollywood’s guidelines and forecasts.

You Bring:

• Betting experience 

A bonus to have:

•  Matric 
• Certificate / Diploma 

What You’ll Do For The Brand:

• Assist Sports Traders in all functionality of the department.
• Manage your assigned sport extensively to ensure the smooth running of the sport.
• Price up sports after completing extensive research on the teams, past results, standings and the global and local betting market. Offer competitive betting that is up to date.
• Monitor and adjust betting due to any betting market changes or liabilities.
• Analyse profit and loss figures for the sport to make sure that the sport achieves its required profit margins and desired turnover increase.
• Evaluate winning clients to determine whether limits need to be put in place for the punter. Make management aware of the clients in a report so that a final decision can be made.
• Communicate with clients whenever a limit is put in place or an adjustment is made to an account.
• Evaluate top winning tickets to make sure that odds and times are correct and that no mistakes were made.
• Compose a weekly report on your sport that is to be sent to management to inform them on all matters regarding the sport. Keep management up to date with any large liabilities on Syx.
• Forecast monthly turnover and profit figures and periodically check your current position to make sure that your sport is in line with desired monthly figure.
• Confirm big bets for the sport that are laid in branches or with the call center.
• Compile a comparison between local bookmakers in order to see our position in the market and if any potential threats are available.
• Update the outright betting for all tournaments.
• Result events as soon results are known to allow punters to receive their winnings as soon as possible.
• Assist and guide the ‘sports agents’ so they can function as effectively as possible.
• Request assistance for the creation of events from sports agents.
• Assist customers with any sports betting related queries or complaints and try to resolve any disputes in a professional and timeous manner. Also assist other departments or branches that need help with ticket or sports related queries.
• Assist the marketing department with the advertising your assigned sport as to keep them aware of upcoming tournaments or big winning bets or bet type that you wish to push. 
• Communicate with the social media department to advertise your sport and make customers aware of when betting is opened and what teams/players prices are.

What You’ll Bring To The Team: 

• Ensure the quality outcome is achieved. 
• Good attention to detail. 
• Excellent Planning and organizing skills. 
• Customer focused. 
• Creating Market awareness. 
• Demonstrates a good understanding of betting types and procedures. 
• Customer care experience. 
• Good listening skills. 
• Excellent Numerical skills. 
• Understands the internet betting platform (website and functionality). 

Apply Before 10/01/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom.
• And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader be based in Umhlanga. Do you think you have what it takes to be Responsibilities
• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for supervising daily operations within the team, ensuring that agents meet performance targets such as call quality, response time, and customer satisfaction.
• They provide coaching, training, and continuous feedback to enhance service delivery while managing schedules to maintain adequate coverage. The role involves handling escalated customer queries, monitoring compliance with company policies, and preparing regular performance reports for management.
• Additionally, the Team Leader motivates and engages staff, identifies process improvement opportunities, and acts as a communication link between the team and senior management to ensure smooth operations and excellent customer experience.

You Bring:

• 6 months Contact Centre experience.
• Customer service Experience with excellent communication skills.

A Bonus to have:

• Degree/Diploma in related field.
• Betting knowledge.

What You’ll do for the Brand:

• Drive the operational agenda by providing daily direction and communication to teams, ensuring daily, weekly, and monthly targets are met.
• Maintain service levels, key performance indicators (KPI’s), and performance standards across Customer Care operations.
• Monitor teams through call listening, live/historical chat tracking, and verification of valid transfers.
• Strict adherence to company policies, procedures, and regulatory requirements to maintain compliance in all customer interactions.
• Set and communicate clear targets; use data to monitor and measure team performance.
• Provide feedback, coaching, training, and development to enhance productivity and quality standards.
• Conduct regular performance management with team members and ensure documentation is supplied to management.
• Prompt query resolution, with a focus on first-time resolution.
• Address escalations effectively and ensure proper resolutions for complex cases.
• Promote excellent written and verbal communication standards in customer interactions.
• Foster a high-quality, positive work environment that motivates and engages team members.
• Identify and address training needs, collaborating with support teams to drive initiatives.
• Inspire teamwork and empower team members to maximize efficiency and productivity.
• Develop and implement new or improve existing business processes and policies for enhanced service delivery.
• Analyse root causes of customer queries and implement initiatives to reduce recurring issues.
• Communicate accurate performance metrics to the department manager and provide regular updates on operational progress.
• Prepare and present reports, including resource management, trend analysis, and feedback on department performance.
• Work closely with internal departments such as Marketing, Quality Assurance, and Mobile to ensure seamless operations.
• Ensure optimal staffing through accurate rostering aligned with business requirements.
• Oversee the implementation of team rosters and manage resource allocation effectively.
• Identify, develop, and onboard new talent to enhance the team’s capabilities.
• Uphold high ethical standards and maintain confidentiality in handling sensitive information.
• Hollywood brand and image are consistently promoted through excellent service delivery.
• Attend to ad-hoc functions as required due to operational requirements.

What You’ll Bring to the Team:

• Quality focus
• Exceptional administration skills
• Strong reporting abilities
• Knowledge of betting types and platforms
• Coaching and development.

Apply Before 09/29/2025

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Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for Sales Agents (Field) X 2 to be based in Elukwatini, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?

Bonus To Have: 

• Prior work experience as a promoter or similar role.
• Excellent customer service skills.

What You’ll Do for The Brand:  

• Customer Service: Assist clients with opening accounts and all betting queries.
• Drive daily sales and activations through the effective demonstration and/or explanation of mobi  products, usage methods, and services to influence punters to purchase products or use our services.
• Drive mobile marketing campaigns to increase sales and sign up new online accounts.
• Must keep records of their sales activities and report their progress to management daily.
• Promote the mobile brand.
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective
• and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the
• customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs.
• Any other related duties that might be required within the business.

 What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
• Strong systems and sales knowledge

Apply Before 09/28/2025

go to method of application »

Responsibilities

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader (Mobile) based in Emalahleni, Mpumalanga. Do you think you have what it takes to be our newest Purple Star?

You Bring

• A minimum of 12 months in a leadership role
• Track record of over-achieving quota
• Ability to understand customer needs and handle different types of personalities
• Strong listening, communication, presentation, and social skills
• Valid Driver’s License

A Bonus To Have:

• Post-Matric Qualification

What You’ll Do For The Brand:

• Work closely with Area Managers to meet required targets
• Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team
• Facilitate daily promotional activities
• Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally
• Management of stock (daily report on stock levels and usage)
• Measure the effectiveness of Use Promo Tracker to measure the effectiveness of the promotion/event/campaign
• Conduct market analysis/research to make suggestions for improvements within the mobile department
• Recruitment and interviewing in coordination with Area Manager and HR department
• The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
• Management of team members leave, absenteeism, and attendance
• Identify potential of Top Up Voucher Visiting outlets where required
• Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV
• Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels
• Ensure that cash-ups are done following the cash-up Responsible to ensure that there are no shortages. Report all shortages to management immediately
• Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced
• Submit Daily
• Any other related duties that might be

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

Apply Before 09/28/2025