Openings at Nedbank

Job Purpose

• Source new international investment business to grow assets under management, both from own direct clients and to assist the broader Region in meeting their International Growth Targets.

Job Responsibilities

• Acquire and retain clients' assets under management through  sales activities and consulting with clients for profitable pricing.
• Grow internal Nedbank Group networks by identifying suitable groups and individuals in order to create awareness of the value proposition and attract leads.
• Research new client targets by evaluating opportunities and preparing for first contact.
• Analyse current and potential clients by determining Wealth Management opportunities in relation to their portfolio in order to achieve growth in revenue. 
• Propose and execute on client wealth management needs,  through personal and specialist support to ensure a profitable and sustainable solutions.
• Cross-sell on-shore and off-shore Investments, Estate Planning, Risk, Banking and Philanthropy solutions by continuously reviewing and seeking to understand client needs in order to increase Assets Under Management and increasing overall client share of wallet. 
• Build and maintain relationships with internal stakeholders through collaboration, information sharing and giving and receiving feedback
• Grow external networks through participation in events and membership to external bodies in order to source referrals and leads external to Nedbank.
• Identify opportunities and referrals based on programmes and reviews by executing client visitation programme and annual reviews and utilising specialists as needed. 
• Undertake correct wealth planning activities appropriate for client.
• Monitor performance on ongoing basis by analysing own contribution against targets and/or revenue
• Utilise available resources by managing stakeholder expectations and ensuring deliverables within expected timeframes.
• Propose and  execute on client wealth management needs personally and through the support of specialists  by advising within regulatory framework
• Mitigate risk to Nedbank by providing professional expertise to ensure regulatory compliance  and best advice for client.
• Ensure compliance to legal and regulatory requirements by taking all  legal/compliance steps  and completing mandates/documents  to record all advice. 
• Resolve work obstacles by managing on a case-by-case basis and early escalation where required.
• Contribute to  strategy development by recommending improvements to existing processes and strategies.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• National Certificates and Occupational Awards

Preferred Qualification

• Degree in Commerce or Finance
• Regulatory FAIS Exams - RE5

Minimum Experience Level

• 5 years' experience in international investments, either from within an SA Wealth Management business or internationally.
• Proven track-record in generating new business in a client facing capacity.

Technical / Professional Knowledge

• Business terms and definitions
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process
• Nedbank policies and procedures
• Business Acumen
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Research methodology

Behavioural Competencies

• Continuous Learning
• High-Impact Communication
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction
• Technical/Professional Knowledge and Skills

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Job Purpose

• To administer a portfolio of trusts, mainly testamentary, for the purpose of generating fees and leads as part of a full range of fiduciary services, in order to make Nedbank the great place to bank for our clients.

Job Responsibilities

• Adhere to company policies and procedures through appropriate investment of trust assets and overall trust administration.
• Keep up-to-date with legislation and regulation by reading up on the industry-related information.
• Ensure risks are minimised by following a checking and verification process.
• Ensure that there is no financial and reputational risk to the company by adhering to the internal knowledge base.
• Administer the client's trust in a professional manner in terms of the will or trust deed.
• Manage clients and beneficiary needs and their expectations by taking the appropriate action and delivering the required service in a timeous manner.
• Assist colleagues in trust-related problem solving by giving them advice on any specific query.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Generate an income stream through fee-taking in a timely manner in order to meet company's financial goals.
• Identify new business opportunities/leads by getting to know our clients better.
• Provide an oversight of daily administration activities by checking and verifying data.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Diploma/Higher Diploma in Banking.
• NQF5 and upwards recognised by FISA and SA Banking Industry.

Minimum Experience Level

• 2 - 5 years experience as a Trust Officer/Prectitioner within a Financial Services/Banking environment.

Technical / Professional Knowledge

• Administrative procedures and systems
• Business writing skills
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls

Behavioural Competencies

• Customer Focus
• Applied Learning
• Work Standards
• Earning Trust
• Decision Making
• Quality Orientation

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Job Purpose

• To manage credit assessment within a specialised lending area / cluster (Debtor Management and Rental Discounting) in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
• Client Value Management understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
• We have a career opportunity for a Senior Credit Manager to oversee the Credit Assessment and Deal Making area.  This includes acquisition and growth of quality assets and assessment of associated risks. Through mastering this role you will have the opportunity to develop yourself personally and professionally and have opportunities to advance to more senior levels of credit leadership in a fast growing and enterprising business.
• The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial  Banking clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
• Join a team of great people, magnificent colleagues that are obsessed with getting things done!

Job Responsibilities

• Perform monitoring exercise to ensure business alignment to agreed risk appetite measures.
• Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
• Align credit policy to changes in the regulatory environment and in line with best practice by scanning changes and making recommendations.
• Facilitate and guide monitoring activities by obtaining legal opinion and directives.
• Establish emerging risks by studying the external environment including competitors and the macro economy.
• Manage budget by controlling expenditure.
• Contribute towards financial targets by monitoring and improving credit risk.  
• Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
• Provide independent opinion to stakeholders to inform prudent risk management.
• Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
• Represent Credit Risk by participating in Risk Committees and Forums.
• Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
• Keep stakeholders informed of serious breaches through submissions to committees.
• Undertake monitoring exercises by following agreed monitoring methodology.
• Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
• Deliver on the credit risk monitoring plan by managing resources and activities.
• Address immediate and emerging risks by performing ad hoc monitoring exercises.
• Ensure compliance of agreed corrective actions by continuous monitoring.
• Ensure alignment of business to policy and regulations by monitoring and making recommendations.
• Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
• Ensure accuracy and quality by monitoring work done by team.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by  following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Minimum Experience Level

• 5  - 10 Years’ Credit Assessment and decisioning experience within Banking environment 
• Min 5 Years'  Business Banking Credit experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations in a Commercial environment 
• Previous lending experience specific to Debtor Management and Rental Discounting products would be advantageous.
• Extensive understanding of legalities associated with lending and collateral
• Team Management / Leadership experience would-be advantage
• Proven track-record on managing a large book.

Requirements

• NQF Level 7 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageous
• Own reliable vehicle and valid driver's license a must 
• Must be prepared to travel .

Technical / Professional Knowledge

• Business administration and management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Strategic planning
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Coaching
• Communication
• Decision Making
• Inspiring others
• Guiding Team Success

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Job Purpose

• To manage and maintain risk adjusted pricing and risk ratings in terms of Basel requirements as well as enable value based management and continued implementation of the Internal Ratings Based Approach within investment banking.

Job Responsibilities
Credit Policy Management:

• Align with the bank’s credit policy and identify cross-sell opportunities.
• Prepare and recommend credit applications within set parameters.
• Assess credit risk by examining savings, debt repayment history, earnings, and purchase activities.
• Recommend credit terms, such as issuing or rejecting credit cards, or adjusting limits.
• Review financial status of customers to determine risk levels.
• Use financial ratios and industry benchmarks to evaluate cash flow and loan repayment ability.
• Recommend credit limits based on lending policies.
• Monitor reports to identify risks and ensure compliance.
• Measure compliance, identify risks, and make recommendations.
• Obtain latest financial information, measure compliance, and report breaches.
• Verify information to sign off conditions of approval within required timeframes.
• Ensure security by gathering required information.
• Meet Nedbank Group Rating requirements by reviewing accounts and identifying risks.
• Identify clients exceeding credit limits through daily excess reports.
• Risk-rate clients and assess financial positions using risk systems.

Client Service Management:

• Meet service level agreements by understanding client needs, providing guidance, and responding promptly.
• Enhance client satisfaction by sharing knowledge and developing the skills of the client service team and stakeholders.
• Build strong relationships with internal stakeholders by attending meetings and supporting their strategies.
• Build and maintain strong relationships with external clients by understanding their business and industry.
• Involve other bank divisions by seeking their input on deals requiring their expertise.
• Provide accurate information to stakeholders by maintaining and sharing knowledge with the team.

Performance and Compliance:

• Achieve targets by using management information systems to measure performance.
• Understand client needs and provide timely guidance and recommendations to meet service level agreement standards.
• Share knowledge with client service team members and stakeholders.
• Develop team skills to enhance external client satisfaction.
• Use the Management Information System (MIS) to identify required annual and interim facility reviews.
• Meet turnaround times by assessing applications efficiently within the agreed Service Level Agreement (SLA).

Personal and Team Development:

• Stay updated on legislation and industry changes through newsletters, websites, and sessions.
• Embrace Nedbank’s vision and demonstrate its values in interactions with the team and stakeholders.
• Improve personal capability by identifying training courses and career progression opportunities through manager feedback.
• Ensure personal growth and effectiveness by completing learning activities, practicing experience, and maintaining certifications within specified timeframes.
• Foster teamwork by understanding team members’ roles and responsibilities.
• Ensure smooth workflow through regular communication and feedback with the manager.

Process Improvement and Corporate Responsibility:

• Identify and recommend opportunities to enhance processes, systems, and policies, and support new implementations.
• Contribute to a culture that achieves transformation goals by participating in Nedbank culture-building initiatives.
• Support corporate social responsibility initiatives to achieve key business strategies.

Requirements

• Min 3 Years' Credit Analysis experience in assessing creditworthiness of current and prospective clients.
• Min 3 Years' Business Banking experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honor debt obligations.
• NQF Level 6 or Higher in a Financial Management, Accounting or Analysis-related field

Technical / Professional Knowledge

• Banking knowledge
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Business Acumen

Behavioural Competencies

• Coaching
• Communication
• Continuous Learning
• Collaborating
• Work Standards
• Technical/Professional Knowledge and Skills

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Job Purpose

• To analyse; interpret; collate and present financial and non-financial information in order to drive strategy; enable decision making and support Nedgroup Investments; as per the business strategy.

Job Responsibilities

• Prepare budgets and forecasts within turnaround times by gathering business requirements, understanding business trends, projecting forwards and making recommendations where appropriate.
• Prepare all monthly reports by collating data, creating reports, analysing and commenting on the results.
• Meet deadlines by working within the monthly strategic calendar.
• Build and maintain strong internal and external relationships by attending relevant meetings and regular communication.
• Build trusting professional relationships by sharing professional knowledge, meeting deadlines and providing high quality work.
• Ensure all general ledger entries are accurate and correctly posted and approved by checking daily reports, performing quality control checks and querying incorrect postings.
• Perform quality control checks (daily and monthly process) by verifying data accuracy, proper authorisation and reconciling the general ledger accounts.
• Ensure compliance by following regulations, policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

People Specification

• We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic.  Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:
• High standard of personal presentation.
• Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges.
• Ability to deal with people both within the organisation and external customers

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Accounting

Minimum Experience Level

• 3-5 years experience in Accounting and Financial Management,with 1-2 years experience in financial services

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills

Behavioural Competencies

• Applied Learning
• Communication
• Collaborating
• Initiating Action
• Work Standards
• Managing Work

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Job Purpose

• To build relationships with government; communities and civil society organs by taking banking to the people through consumer financial education initiatives in order to position Nedbank as the bank for all people; as per the business strategy.

Job Responsibilities

• Manage and monitor achievement of departmental strategy.
• Facilitate goal accomplishment.
• Mitigate and manage risks, ensuring compliance.
• Streamline client experience by attending process review forums and ensuring compliance to legislation.
• Plan use of resources by balancing availability of resources against internal and external stakeholder requirements.
• Leverage team strengths.
• Improve departmental results.
• Manage and review departmental budgets.
• Manage and monitor client service.
• Evaluate performance, process and service related issues.
• Support acquisition of new clients by Nedbank Retail.
• Align interest of internal and external stakeholders.
• Build and maintain relationships with relevant stakeholders.
• Collaborate with internal stakeholders.
• Manage key issues raised by external stakeholders in performance meetings.
• Provider regular communication through newsletters.
• Ensure transformational target are met.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure issues raised in culture survey are addressed and results are improved.
• Deliver a worldclass service by ensuring a client centric culture.
• Identify areas of resource inefficiencies and promote optimisation through multi-skilling and addressing capacity gaps.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision, values and strategy.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements and ensuring a clear vision.
• Identify relevant development needs.
• Maintain a high performing team by identifying a talent pool through career conversations and using the talent grid principles and developing talent retention programmes.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members.
• Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices.
• Improve productivity and reduce costs.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 5 years relevant job related experience within a banking environment 

Must speak fluent isiZulu

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Job Purpose

• To lead the payment acceptance technology unit within Nedbank with specific focus on: 
• P&L Management of the POS estate across all terminal trading channels
• Implementing, utilising Android POS capability to provide optimal cost of ownership while maximising and capitalising on revenue generating avenues
• Terminal Life Cycle Management (Alignment to best practice, Procure, Maintain, Dispose, Replacements and POS Value stream and CVP management)
• Direct management of the Repair centre as well the POS administration team

Job Responsibilities

• Leverage comprehensive market and industry insights to outperform the competitors.
• Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Enhanced the credibility and value-add of the function.
• Contribute to department budget by providing input to operational forecast.
• Minimise operational costs by managing cost effectively within budget.
• Increase Nedbank's market share and revenue through the Payment acceptance technology function.
• Reduce revenue leakage by optimising revenue collection processes.
• Short-term results achieved while ensuring long-term growth.
• Optimised/improved organisation, systems and processes in ways that delivered productivity gains and service excellence.
• Decisions made in the best interest of the business, not just the function.
• Problems solved at the lowest possible level 4.
• Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
• Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
• Obtain and provide feedback by meeting with internal and external stakeholders.
• Highlight risk by reporting exceptions.
• Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
• Ensure accuracy by implementing preventative and corrective activities.
• Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
• Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
• Meet reporting requirements by compiling and contributing to reports.
• Make and implement informed business decisions by analysing operational/business reports.
• Optimise productivity by implementing capacity management principles.
• Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree or diploma in related area (finance, credit, business management, administration, project management)

Minimum Experience Level

• 5 years at a strategic level plus 6-8 years at an operational level in a corporate environment

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Job Purpose

• To manage the smooth running of the Nedbank Contact Centre to ensure quality service, client retention and sales and maintaining stakeholder relationships in line with Nedbank's client service strategy.

Job Responsibilities

• Drive direct costs and budgets (expenses) by managing headcount and agents' productivity
• Manage service level agreement on multiple channels through multimedia platforms
• Identify cross-sell opportunities during all client interactions
• Ensure all sales and retention campaigns are actioned as per the Service Level Agreement
• Manage average handle time, abandonment rate, transferred and repeat calls by analysing Call Management System (CMS) reports and Management Information System (MIS) reporting
• Drive efficiency and profitability by ensuring projects' targeted cost savings are materialised
• Manage all queues within Service Level Agreement by monitoring escalations from the Outbound & Inbound Desk Team
• Manage interactive-time and productivity-time targets by monitoring reports daily
• Minimise financial loss by ensuring process gaps are closed, training is conducted and corrective action/s are taken when necessary
• Driving quality standards to ensure excellent client service experience by monitoring call quality scores and Client Experience Measure (CEM)
• Agree and set targets for the delivery of business outputs through engagement with stakeholders
• Review monthly business performance and deliver on the expectations
• Ensure accurate MIS reports on sales, service and retention figures by checking monthly packs prepared by our Management Information Specialists\
• Ensure communication channels remain open by maintaining close relationship with the stakeholders
• Liaise with Workforce and Facilities management on operational issues related to the Desk
• Manage complaints and escalations within service level agreement to ensure client satisfaction
• Manage business risk by ensuring staff are trained and competent on all products and processes in line with job requirements and relevant ACTS
• For all FAIS related roles ensure compliance to FSCA regulations
• Key Individuals responsible for management and overseeing the obligation of the FSP as defined in the FAIS act
• Conduct regular audits to ensure that correct processes are followed by conducting call listening
• Make sure all employee relations processes are followed effectively to minimise risk
• Ensure completion of monthly proficiency tests with a pass rate of 80% and take the necessary corrective action to close the training gap
• Ensure all compliance tests are completed on time.
• Ensure adherance to compliance and risk requirements by conducting audits
• Manage non-adherance to work plan by monitoring attendance
• Ensure accurate completion of management control checklist in line with set standard procedure
• Ensure that Disaster recovery and business continuity plans are kept up to date, tested, communicated and implemented
• Ensure adherence to Nedbank Policies and Procedures
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation)
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement
• Encourage team to generate innovative ideas and share knowledge

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• FSCA related Contact Centre or Banking Qualification

Key Individual - advantageous

Essential Certifications

• FAIS representative and preferably a Key Individual

Minimum Experience Level

• 3-years call centre experience managing sales teams;
• 5 years management experience;
• Fais RE 5 certification, 150 FAIS Credits 
• Strong Excel and Powerpoint knowledge and experience

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Job Purpose

• To actively own and participate in the overall evolution of the Technology or Domain asset while influencing and maintaining the health of the asset. Play a leadership role on the associated COE’s

Job Responsibilities

• Collaborating with stakeholders, engineers, and operational SMEs to ensure all relevant parties are up to date with what is top of mind within the reliability service offerings
• Evolve services based on customer needs and technology to ensure we remain competitive in the market
• Influence and collaborate with squads during service or platform design to proactively prevent system failures and enhance performance 
• Engage with Asset/Journey squads to adopt SRE practices with a core focus to contribute towards incident management and advocate for blameless post mortems.
• Engage and influence squads with regards to observability, high availability utilising new or existing technology and Improve disaster recovery plans.
• Implement automated-based solutions to achieve high availability, efficiency, reduce cost and performance to systems.
• Coach squads on best practices within the organisation via internal forums to position SRE fundamental knowledge and promote enterprise-wide knowledge sharing
• Assist with creating and maintaining system health and performance metrics reflecting real-time data, enabling proactive resolution and faster troubleshooting.
• Collaborate and partner with DevOps engineer/coach to ensure efficient (CI/CD) pipelines and resolve any failures or improve.
• Take charge of technical leadership, engage, with squads to identify best solutions, and support and guide Junior SRE's.
• Assist in defining and implementing metrics related to performance of services such as SLO's, SLI's and SLO's.
• Defining and delivering Site Reliability Engineering technical standards in partnership with all disciplines of software engineering. 
• Participate and closely work with relevant COE's to improve release of new features to facilitate time to market.
• Ability to build and maintain strategic relationships with the business units and vendors in order to be in sync on current ways of work and business decisions that are being embraced
• Conduct assessments within squads to measure SRE maturity, provide report and outline a plan to assist on moving to next level with continuous feedback.
• Adhere and comply with Nedbank group information management, data integrity and security policies and best practices.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Manage multiple concurrent objectives, projects, groups, or activities, making effective judgements as to prioritisation and time allocation

Technical Skills

• Working Experience of Operating System (Linux or Windows)
• Knowledgeable with microservices and containerization; K8s or Docker
• Troubleshooting and rout cause Analysis
• SRE Best practices
• In-depth knowledge of DevOps framework
• Experience and knowledge of programming languages(C#, Java, Python, Bash)
• Proactivity in seeking Improvement opportunities
• Experience with troubleshooting production systems/applications

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Degree or Diploma in IT

Preferred Certifications

• Certificate in relevant Technology or Domain

Minimum Experience Level

• Min 5 IT Experience  with 3 years in relevant technology or domain