Top Positions at DSV

Main Purpose of the Role 

• This role forms part of the SCO team, who is responsible for the implementation, maintenance and cost-effective management of inventory for our clients. This role will be responsible for the design, development, and maintenance of robust data pipelines that support business intelligence, analytics, and data-driven decision-making.
• The Data Engineer works closely with the Supply Chain Analyst team to understand data needs, optimize data workflows, and ensure data quality, scalability, and security. The role also involves hands-on implementation with thorough documentation, ensuring data quality, and supporting clients post-implementation.

Tertiary Qualification  

• University Degree/College Diploma in IT or a related field.

Computer Literacy Level 

• Advanced MS Word, Excel, PowerPoint & Outlook.

Additional Computer Skills 

• ETL Tool (required) (MS SSIS)
• BI Dashboard/Visualization Tool  (required - Power BI (preferred) or QlikView or Tableau or similar)

Job Related Requirements 

• Minimum of 2 years’ experience in MS SQL (writing complex SQL with ability to optimize SQL queries, DBA knowledge).
• Advanced database querying skills (Required - Minimum of 4- 5 years).
• Strong expertise in building and maintaining data pipelines, models, and architectures (ETL/ELT).
• Proficient in SQL and working with both relational and non-relational databases.
• Good working knowledge and understanding of general infrastructure components & the Windows operating system.
• Skilled in optimizing data storage and processing for large-scale datasets.
• Familiar with system monitoring, alerting, and logging tools.
• Solid understanding of software development life cycle (SDLC) principles.
• Ability to identify inefficiencies and drive process standardization.
• Ensures high standards of data accuracy, consistency, and completeness.
• Driver’s license, own vehicle, ability and willingness to travel nationally and work long hours when needed.

Added advantages for the Role 

• Knowledge and experience of working with Inventory Optimization software (i.e. Tactix or Slim4).
• Supply Chain Optimization experience.
• Highly organized, detail-oriented, and able to multitask in fast-paced environments.
• Strong ability to work in teams and on one’s own.
• Well-presented and well-spoken in English.
• Challenge driven.
• Good time management.
• Good problem-solving ability.

Duties & Responsibilities 

• Design, implement, and support Inventory Optimization Solutions for clients.
• Develop standardized, support-friendly, and scalable technical solutions.
• Develop and optimize ETL/ELT processes to ingest data from internal and external sources.
• Implement data quality checks and validation processes to ensure accuracy and consistency.
• Monitor and troubleshoot pipelineperformance and processes on a daily basis in real time.
• Work with cross-functional teams to gather requirements and deliver data solutions that meet business needs.
• Document processes, data flows, and technical decisions for transparency and reproducibility.
• Create and optimize data models for reporting and analytics.
• Improve data storage efficiency and query performance for large datasets.
• Tune and resolve performance issues in data processing pipelines.
• Encourage teamwork and facilitate knowledge sharing across the team.
• Ensure compliance with data privacy and security standards.

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Main Purpose of the Role

• To identify, evaluate, and manage credit risks within DSV. This role involves ensuring the company's credit-related activities align with its risk appetite and regulatory requirements, minimizing financial losses, and supporting sustainable growth. Analyse the creditworthiness of clients, counterparties, or investments by evaluating financial statements, credit scores, and industry trends.
• This role is Internal customer focused – identifying and demonstrating sensitivity to and understanding of customer needs without sacrificing processes and compliance.

Tertiary Qualification

• Completed or currently studying Credit Management/B. Com Accounting or
• Financial accounting qualifications will be considered

Computer Literacy Level 

• Above Average

Additional Computer Skills 

• MS Office
• Above average computer literacy
• Solid experience on MS Office Software (Outlook, Excel, Word)
• Working experience on an ERP System (SAP, and CargoWise1 preferred)
• Cregalink / Atradius and Experian

Job Related Requirements 

• Experience with Credit Risk is a requirement
• Minimum of 2 years’ experience in Accounts Receivable is advantageous
• Attention to detail when reviewing documents, credit reports and entering account information, as well as reporting accuracy
• Critical thinking: ability to assess the credit risk
• Quicky and accurately make decisions regarding the credit risk 
• Clearly explain and communicate detail on credit to clients or internal stakeholders
• Efficiently manage time to handle multiple accounts/tasks/reporting
• Ability to scrutinize and interpret credit reports and financial documents
• Accurate entry of information into systems
• Regulatory compliance: understanding relevant regulations and laws governing credit risk
• Ability to interact professionally and courteously with clients 
• Ability to identifying potential risk associated with credit risk. 

Added advantages for the Role 

• Experience with credit bureaus and debtors’ insurance 
• Ability to address Management with concise information.
• Completed course in Credit risk
• Excellent research skills
• High level of numeracy and analytical skills
• Working experience within the freight forwarding / Logistics industry
• Strong knowledge of logistics business, practical experience
• Shared Services and/or multinational Accounts Receivable environment Experiences is an asset
• Internal customer focused – identifies and demonstrates sensitivity to and understanding of customer needs without sacrificing process and technology standardization goals.
• Ability to work overtime when necessary and flexible to adapt to deadlines.
• Excellent written and verbal communication skills
• Ability to work in a team and individually.
• Problem-solving skills, able to analyse stats

Duties & Responsibilities 

• Comprehensive understanding of the end-to-end business processes relating to AR & Credit Risk in a freight forwarding / Logistics environment. 
• Ensure that the Risk function provides quality service to both internal & external Customers
• Ensure KPIs are met
• Ensure good relationships are built and maintained with all relevant parties.  This includes fellow colleagues, Account managers, Sales representatives, Business Partners & External clients.
• Ensure compliance with all finance policies, including Credit Risk Policy and Debtors insurance policy.
• Administer the assigned Risk portfolio
• Oversee the full claim’s function where required
• Ad hoc projects relating to insurance, claims and processes
• Monthly reports on insurance department performance
• Extract Experian reports where appropriate
• Make recommendations to reduce and/or control risk
• Identify existing accounts which pose a credit risk & monitor potential and existing problem client accounts
• Liaise with Debtor Insurer’s for cover on new and existing accounts
• Reconcile Debtors insurer’s Annexure with our SAP data to ensure data quality is accurate
• Maintenance of Client credit & insurance limits
• Ensure adequate & accurate visibility is provided timeously to decision makers.
• Adhere to month-end reporting deadlines.

Other Duties 

• Perform other duties as assigned by department manager 
• Analytical (Financial Statements)
• Impeccable ethics
• Team player
• Attention to detail
• Well-presented and Professional in conduct
• Level-headed
• Punctual
• Structured communication skills
• Strong orientation towards meeting tight deadlines (i.e. month/quarter/year-end) and high productivity associated with a metrics driven environment ensuring that the Risk function meets the agreed SLA targets relating to AR/collection/Risk processes

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Main Purpose of The Role:

• The main role is to manage all the various moves globally (Air, Sea & Road) for a specific Oil & Gas Project in Africa, from the receiving all the way to close-out.

Minimum Requirements:

• Minimum 5-7 years’ experience in FFW industry. 
• 3 years’ experience on CargoWise 1, or similar Customs program
• Knowledge of Forwarding, logistics and clearing processes.
• Africa experience and knowledge of the various documents is an advantage

Qualifications: 

• Matric (essential)
• Diploma/BCom (in Logistics) an advantage

Computer packages

• Basic computer operating skills is an essential, intermediate preferred.
• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
• Cargo Wise, C2C, MS Word, Excel, PowerPoint and Outlook

Duties and Responsibilities:

• Ability to stand in for the various members of the CPT Project team
• Manage global shipments to complete the project.
• Ensure timely billing and cost recovery on each shipment and the entire project
• Reporting to internal and external clients
• Process orientated
• Familiarize with and manage the DSV Credit Risk Policy
• Identify possible risks and mitigate these within the project
• Timely dispatch of air freight & sea freight shipments to the clients in Angola
• Fulfil all document requirements

Additional Requirements/ Added Advantages

• Team player, Accurate, assertive and confident.
• Customer focused, self-starter, detail & process orientated, punctual, able to prioritize tasks, able to work under pressure.
• Willing to work weekends and overtime when required.
• 5 years Sea freight & Airfreight experience in Oil and Gas

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Qualification(s):

• Matric
• Degree/diploma in Supply Chain or Logistics Management or Industrial Engineering or related.- Advantage

Computer Literacy Level:

• MS Word, Excel, PowerPoint & Outlook

Additional Computer Skills:

A Warehouse Management Systems

• Experience as a CMMS Key User will be an advantage
• Strong knowledge of WMS EWM

Job-related Requirements:

• Operations:  2 to 5+ years Automotive Material handling-line supply experience;  Automotive OEM or Tier-1 manufacturing experience.  Experience managing multiple operations, Inbound & Outbound logistics, Warehouse Processes, Part supply through Sequencing. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc.
• Problem Solving: Knowledge of effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures
• Supervisory Management: Minimum of 3-5 years’ experience in supervising or leading a team in a warehouse operations environment including performance management, absence management, identifying development requirements, ensuring accountability and DSV values are upheld.
• Communication: Must be able to communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
• Compliance: 1-2 years experience in compliance management.
• Commercial: 1-2 years experience in managing service delivery to client as per SLA, understanding of KPI’s, as well as standards and compliance thereof.
• Stress and Conflict Management: Candidate must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
• Must be able to work extended hours and weekend.
• Must have reliable transport.
• Must be able to work independently.
• Must have a high attention to detail.
• Must be an organized individual who is results orientated.

 ADDED ADVANTAGES FOR THIS ROLE:

• Knowledge of various continuous improvement methodologies (Lean, Six Sigma, Theory of Contraints)
• CMMS, Movis, SKS, SAP, SMART
• Project Management Skills
• Various supply streams- Sequential, Kanban, Pick to Light

MAIN PURPOSE OF THE ROLE:

• This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives.
• This role will be managing a team of between 50 -100 employees. The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures.
• Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.

DUTIES & RESPONSIBILITIES:

Ford Operations:

• Accountability and leadership on all aspects of the Ford Silverton operations in Gauteng.
• Meeting of all customer SLAs.
• Compliance of sites to DSV standards:
• SHERQ – achieve minimum requirements
• Implement and maintain Quality Management System at all sites
• Assist in unlocking synergies within operations to improve competitiveness of solution
• Assist in driving synergies with other DSV business units, where possible, to improve operational performance
• Ensure implementation and daily adherence of full site compliance for Safety, Quality and Delivery, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Safety Authority requirements

Client Relationships:

• Ensuring client’s needs and expectations are consistently met within scope of the SLA.

Commercial / Financial:

• Claims investigation in order to understand claim details per incident to report internally

Operational Performance:

• Actively managing daily operational performance to consistently achieve performance metric targets
• Delivering on client and internal continuous improvement requirements and driving a Lean culture
• Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
• Customer dissatisfaction process analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

Client Expectations:

• Assist in achieving and explaining monthly KPI dashboard results and reporting, root cause analysis and corrective action implementation and tracking.

Launch Activities:

• Ensure operational readiness to support programs (this includes the full scope of this role’s responsibility)

OTHER DUTIES

• Any other functions which the Branch Manager may require in terms of your area of scope of responsibility

SUPERVISORY RESPONSIBILITIES

• Develop and motivate direct team.
• Ensure direct reports have a job description.
• Ensure training and development is in place to close skills gaps and to develop team.
• Ensure headcount and resources are in line with budget.
• Ensure operational and individual behavioiur is aligned to DSV Policies & Procedures.
• Ensure relevant information is cascaded to subordinates.
• Ensure direct reports are accountable for their outputs.

People Management:

• Firm and consistent approach to ongoing performance measurement and management of team.
• Firm and consistent management of team in line with DSV Values, Policies and Procedures, NBCRFLI Main Agreement, BCEA and LRA.
• Ensure effective resourcing in all departments to deliver the expected services.
• Resolution of all IR issues in conjunction with HRM & IR Specialist timeously.
• Coaching and mentoring of team to achieve client objectives.
• IDP and succession plans in place for all critical roles.
• Drive training interventions to close skills gaps in operations.

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Main Purpose of The Role:

• Responsible for coordinating and managing international shipments between two foreign countries. The role ensures efficient transportation, regulatory compliance, accurate documentation, cost control, and high-quality customer service throughout the shipment lifecycle.

Minimum Requirements:

• Minimum of 3 years’ experience in Freight Forwarding.
• Understanding of incoterms - risk and billing purposes.
• Airfreight and Ocean freight Experience.
• Excellent communication skills (written and verbal).
• Good e-mail etiquette.
• Ability to work under pressure.
• Ability to work in a team environment, so also unsupervised.
• Ability to work across time zones and manage overseas partners

Added advantages:

• Cross Trade Knowledge is advantageous
• Ability to understand profit and loss statements
• Operational reporting
• Strong organizational and multitasking skills

Qualifications: 

• Matric (essential)
• Tertiary qualifications will be of advantage.

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook, Cargo Wise (will be an advantage).

Duties and Responsibilities (will include but not limited to):

• Plan, coordinate, and execute cross-trade shipments between third countries
• Manage multi-leg and transshipment movements across air, ocean, and inland transport review, and validate shipping documents including commercial invoices, packing lists, and transport documents (B/L, AWB)
• Ensure compliance with export regulations at origin and import regulations at destination
• Apply and manage correct Incoterms for cross-trade shipments
• Coordinate with overseas agents for origin and destination handling
• Monitor schedules, cut-off times, and transshipment connections
• Resolve operational issues with carriers and partners
• Track shipments end-to-end and proactively manage milestones
• Provide timely and accurate shipment updates to customers and stakeholders
• Act as the main point of contact across different time zones
• Prepare freight quotations and cost estimates for cross-trade shipments
• Issue customer invoices and verify supplier and agent charges
• Monitor profitability and manage prepaid, collect, and third-party billing
• Manage cargo claims related to loss, damage, or delay
• Identify and mitigate operational and compliance risks
• Maintain accurate shipment data in freight forwarding systems (TMS/ERP)
• Ensure proper documentation retention for audits and compliance
• Generate operational and financial reports as required

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Main Purpose of The Role:

• The retention account manager is responsible for nurturing and expanding relationships with an organization's most significant clients.
• This role involves strategic planning, consistent communication, and in-depth understanding of client needs to ensure satisfaction and loyalty.
• By acting as the primary liaison between the clients and various internal departments, the account manager ensures seamless service delivery and identifies opportunities for business growth.
• This individual will also analyze client metrics and market trends to tailor solutions, thereby driving revenue and fostering long-term partnerships. 

Minimum Requirements:

• Proven experience - Minimum 5 years Key Account Management / Retentions experience in the logistics industry.
• Strong presentation and public speaking skills
• Demonstrated success in managing and growing key accounts in a region and meet monthly and annual retention targets that have been set. 
• Support all aspects of the account relationship as a primary point of contact for customer 
• Ability to investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. 
• Ability to analyze and interpret sales data and account performance metrics
• Collaborate with internal teams to address customer issues effectively. 
• Maintain accurate records of customer interactions, transactions, and enquiries via CRM. 
• Generate key performance monthly reports as needed to track customer service metrics and performance. 
• Identify root causes of customer issues and implement solutions to prevent recurrence. 
• Communicate customer feedback and insights to relevant stakeholders for continuous improvement. 
• Strive to exceed customer expectations by delivering exceptional service and building strong relationships. 
• Help identify all potential risks and develop mitigation plans. 
• Identify and implement continuous Improvement initiatives. 
• Maintain client base as per MAS requirement, grow revenue via extraction of additional opportunities within the client base. 
• Work closely with Operations to deliver high level of service to customers. 
• Works with Finance as needed to collectively resolve any discrepancies and assist with invoice and payment resolution. 
• Proactively manage and monitor and present customer/’s KPI’s through data quality processes. 
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process. 
• Analysis of sales-related information and report weekly to the regional sales manager. 
• Maintaining client data and updating regularly. 
• Continuous reporting on competitor and industry analysis. 
• Assist in tender/proposal production and delivery (preparation and presentation) 
• Create sustainable value for customers by adopting an innovative approach to their business. 
• Meet the expected client call ratio KPI as indicated by your manager and agreed MAS in achieving retention targets set. 

Electives

• Strong personal characteristics, energy, drive, focus, motivation, responsibility. 
• Self-motivated and ability to use own initiative, with the ability to work without supervision. 
• Well-developed time management skills - ability to work to deadlines and with timetables. 
• Multitasking is essential. 
• Project management of initiatives where required. 
• The ability to seek opportunities for synergy and integration 
• Business acumen – analyzing financial information, dealing with complexity, problem solving and using sound judgment. 
• Identifying critical operational or other issues and recommending solutions 
• Ability to continuously review / refine processes to achieve the optimal solution 
• Strong administrative skills with high attention to detail 
• Strong business development skills 
• Strong negotiation and conflict resolution skills 

Computer packages:

• MS Outlook, Excel, PowerPoint (Intermediate).
• Advanced skill would be advantageous.

Qualifications:

• Matric (Essential).

Duties and Responsibilities:

• Maintain and grow the existing client base in the distribution market for the allocated region and meet monthly and annual retention targets that have been set. 
• Manage client relationships. 
• Monthly billing and financial reporting shared with the various stakeholders. 
• General administrative duties – daily. 
• Represent the DSV brand. 
• Analysis of sales related information and report weekly to Regional Sales Manager. 
• Maintaining client data and update regularly. 
• Continuous reporting on competitor and industry analysis. 
• Assist in tender/proposal production and delivery. (preparation and presentation) 
• Create sustainable value for customers by adopting an innovative approach to their business. 
• Ensure that the required monthly and accumulative targets are met. 
• Implementation and communication of signed business is shared with all stakeholders. 
• Management of debtor’s days of clients within the company’s requirements. 
• Ensure regular Inter department communication. 
• Identifying cross silo solutions and work with other Department heads to ensure successful partnerships. 
• Ensure all client files are updated and maintained as per the company procedures and Quality Management System. 
• Carry out any other duties as may be requested by Management. 
• Update and maintain the internal CRM System. 
• Meet the expected client call ratio KPI as indicated by your manager. 

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Main Purpose of The Role:

• Processing of export documentation

Minimum Requirements:

• At least 3 years experience as export controller in air freight exports
• CargoWise1 or similar systems
• Processing of AWB's, SAD500's, and all related export documentation
• Understanding of industry and related job requirements for freight forwarding.
• Geographical knowledge and familiar with airline routines and capabilities
• Strong organizational & persuasive skills
• Ability to liaise effectively with clients, both telephonically and via e-mail.
• Willingness to work overtime and weekends
• Detail orientated and ability to work under pressure.
• Ability to lead.
• Own transport required

Added advantages:

• e.g. Skills / Competencies / Other
• Strong communication and relationship building skills, both verbally and written
• Ownership and self motivation, to ensure any challenge is addressed immediately
• and resolved as soon a possible.
• Ability to work under pressure.
• Positive outlook and team player
• Results, quality and detail driven.
• Self-confident and resilient.

Qualifications: 

• Matric (essential)
• Tertiary qualifications will be of advantage.

Computer packages

• Office 365 (Teams, OneNote, Forms, Outlook), MS Word, Excel, PowerPoint, Outlook (Intermediate to Expert skills)
• CargoWise1 or similar system (will be an advantage).

Duties and Responsibilities:

Duties and responsibilities (daily, weekly, monthly) will include, but not be limited to:

• Processing / issuing of all export documentation : AWB, SAD, Phytosanitary certificate, PPECB, COO's, etc.
• Airline bookings as per rate agreements
• Liaising with clients via e-mail, and telephonically
• Maintaining of bookings lists
• Daily tracking of shipments
• Updating clients on status of shipments
• Daily shipment / warehouse planning
• Liaising with warehouse i.t.o. deliveries / collections