Process Specialist at DSV

Main Purpose of the Role

• To identify, evaluate, and manage credit risks within DSV. This role involves ensuring the company's credit-related activities align with its risk appetite and regulatory requirements, minimizing financial losses, and supporting sustainable growth. Analyse the creditworthiness of clients, counterparties, or investments by evaluating financial statements, credit scores, and industry trends.
• This role is Internal customer focused – identifying and demonstrating sensitivity to and understanding of customer needs without sacrificing processes and compliance.

Tertiary Qualification

• Completed or currently studying Credit Management/B. Com Accounting or
• Financial accounting qualifications will be considered

Computer Literacy Level 

• Above Average

Additional Computer Skills 

• MS Office
• Above average computer literacy
• Solid experience on MS Office Software (Outlook, Excel, Word)
• Working experience on an ERP System (SAP, and CargoWise1 preferred)
• Cregalink / Atradius and Experian

Job Related Requirements 

• Experience with Credit Risk is a requirement
• Minimum of 2 years’ experience in Accounts Receivable is advantageous
• Attention to detail when reviewing documents, credit reports and entering account information, as well as reporting accuracy
• Critical thinking: ability to assess the credit risk
• Quicky and accurately make decisions regarding the credit risk 
• Clearly explain and communicate detail on credit to clients or internal stakeholders
• Efficiently manage time to handle multiple accounts/tasks/reporting
• Ability to scrutinize and interpret credit reports and financial documents
• Accurate entry of information into systems
• Regulatory compliance: understanding relevant regulations and laws governing credit risk
• Ability to interact professionally and courteously with clients 
• Ability to identifying potential risk associated with credit risk. 

Added advantages for the Role 

• Experience with credit bureaus and debtors’ insurance 
• Ability to address Management with concise information.
• Completed course in Credit risk
• Excellent research skills
• High level of numeracy and analytical skills
• Working experience within the freight forwarding / Logistics industry
• Strong knowledge of logistics business, practical experience
• Shared Services and/or multinational Accounts Receivable environment Experiences is an asset
• Internal customer focused – identifies and demonstrates sensitivity to and understanding of customer needs without sacrificing process and technology standardization goals.
• Ability to work overtime when necessary and flexible to adapt to deadlines.
• Excellent written and verbal communication skills
• Ability to work in a team and individually.
• Problem-solving skills, able to analyse stats

Duties & Responsibilities 

• Comprehensive understanding of the end-to-end business processes relating to AR & Credit Risk in a freight forwarding / Logistics environment. 
• Ensure that the Risk function provides quality service to both internal & external Customers
• Ensure KPIs are met
• Ensure good relationships are built and maintained with all relevant parties.  This includes fellow colleagues, Account managers, Sales representatives, Business Partners & External clients.
• Ensure compliance with all finance policies, including Credit Risk Policy and Debtors insurance policy.
• Administer the assigned Risk portfolio
• Oversee the full claim’s function where required
• Ad hoc projects relating to insurance, claims and processes
• Monthly reports on insurance department performance
• Extract Experian reports where appropriate
• Make recommendations to reduce and/or control risk
• Identify existing accounts which pose a credit risk & monitor potential and existing problem client accounts
• Liaise with Debtor Insurer’s for cover on new and existing accounts
• Reconcile Debtors insurer’s Annexure with our SAP data to ensure data quality is accurate
• Maintenance of Client credit & insurance limits
• Ensure adequate & accurate visibility is provided timeously to decision makers.
• Adhere to month-end reporting deadlines.

Other Duties 

• Perform other duties as assigned by department manager 
• Analytical (Financial Statements)
• Impeccable ethics
• Team player
• Attention to detail
• Well-presented and Professional in conduct
• Level-headed
• Punctual
• Structured communication skills
• Strong orientation towards meeting tight deadlines (i.e. month/quarter/year-end) and high productivity associated with a metrics driven environment ensuring that the Risk function meets the agreed SLA targets relating to AR/collection/Risk processes