Consultant: Fraud Operations at Capitec Bank

Purpose Statement

• To leverage expertise in fraud operations and perform purpose-driven activities in the combat against financial crime to minimise and mitigate client and bank losses thorough investigations into card fraud, digital fraud, application fraud, and internal threats. 

Experience

• Minimum 2- 3 years’ experience in any area related to financial crimes.
• Experience of and comprehensive understanding of the South African financial/banking environment
• Familiarity with relevant legislation pertaining to fraud and banking.
• Proficiency in investigation techniques and methodologies
• Understanding of customer care and service protocols
• Familiarity of common fraud typologies and emerging trends in fraud and financial crime
• Familiarity with banking/retail/financial service provider policies, products, and procedures
• Service-oriented mindset.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification

Knowledge

• Understanding of the South African financial/banking environment.
• Familiarity with relevant legislation pertaining to fraud and banking.
• Understanding and proficiency in investigation techniques and methodologies.
• Understanding of customer care and service protocols.
• Familiarity of common fraud typologies and emerging trends in fraud and financial crime.
• Familiarity with banking/retail/financial service provider policies, products, and procedures.
• Service-oriented mindset.

Skills

• Attention to Detail
• Communications Skills
• Consultation skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills
• Problem solving skills
• Decision making skills
• Analytical Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

• Clear criminal and credit record