Regional Technical & Business Support Officer at Hire Resolve

Job Description

• A full commercial bank open to people of all religious denominations, providing ethical, interest-free financial services is seeking a Regional Technical & Business Support Officer who will provide multi-disciplinary operational support across regional offices, delivering first-line IT technical support, facilities/OHS coordination, marketing logistics, and general administration to ensure smooth daily operations.

Responsibilities:

• Provide 1st-line IT Helpdesk troubleshooting (Windows, M365, desktops, printers, mobile, connectivity).
• Handle user onboarding/offboarding, basic workstation setups, software installs, and asset tracking.
• Set up, test, and troubleshoot meeting technology (Microsoft Teams Rooms, AV equipment, projectors).
• Perform on-site field visits for branch tech rollouts, moves, and hardware deployments.
• Coordinate daily office maintenance, contractor activities, and facilities services (cleaning, pest control, generators/UPS).
• Assist with OHS compliance, audit follow-ups, fire/evacuation drills, and safety record maintenance.
• Serve as local point-of-contact for building security service providers.
• Coordinate regional event logistics (venues, catering, promo materials, setup/breakdown).
• Maintain marketing asset inventory, brochures, banners, and branded merchandise.
• Ensure local alignment with corporate brand standards.
• Oversee courier services, document preparation, and cross-branch material movement.
• Support fleet administration (vehicle licensing, NATIS documentation, service coordination, and ad-hoc transport).
• Manage purchasing requisitions, stationery stock, visitor support, and general administrative logging.

Minimum Requirements:

• Grade 12 (Matric) required.
• A+, N+, or equivalent IT qualification required.
• Valid South African Driver's Licence (Required).
• Facilities, Technical, or OHS certifications advantageous.
• 3–5 years in a multi-skilled operational support, administration, or facilities role.
• 2–3 years of hands-on IT/desktop/service desk support, including M365 and AV/video conferencing tech.
• Willingness to travel frequently between regional branches and venues.
• Ability to move equipment safely.
• Flexibility for occasional after-hours or weekend event/project support.