Freight Forwarder, Air & Sea at DSV

Main Purpose of The Role:

• Responsible for coordinating and managing international shipments between two foreign countries. The role ensures efficient transportation, regulatory compliance, accurate documentation, cost control, and high-quality customer service throughout the shipment lifecycle.

Minimum Requirements:

• Minimum of 3 years’ experience in Freight Forwarding.
• Understanding of incoterms - risk and billing purposes.
• Airfreight and Ocean freight Experience.
• Excellent communication skills (written and verbal).
• Good e-mail etiquette.
• Ability to work under pressure.
• Ability to work in a team environment, so also unsupervised.
• Ability to work across time zones and manage overseas partners

Added advantages:

• Cross Trade Knowledge is advantageous
• Ability to understand profit and loss statements
• Operational reporting
• Strong organizational and multitasking skills

Qualifications: 

• Matric (essential)
• Tertiary qualifications will be of advantage.

Computer packages

• Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook, Cargo Wise (will be an advantage).

Duties and Responsibilities (will include but not limited to):

• Plan, coordinate, and execute cross-trade shipments between third countries
• Manage multi-leg and transshipment movements across air, ocean, and inland transport review, and validate shipping documents including commercial invoices, packing lists, and transport documents (B/L, AWB)
• Ensure compliance with export regulations at origin and import regulations at destination
• Apply and manage correct Incoterms for cross-trade shipments
• Coordinate with overseas agents for origin and destination handling
• Monitor schedules, cut-off times, and transshipment connections
• Resolve operational issues with carriers and partners
• Track shipments end-to-end and proactively manage milestones
• Provide timely and accurate shipment updates to customers and stakeholders
• Act as the main point of contact across different time zones
• Prepare freight quotations and cost estimates for cross-trade shipments
• Issue customer invoices and verify supplier and agent charges
• Monitor profitability and manage prepaid, collect, and third-party billing
• Manage cargo claims related to loss, damage, or delay
• Identify and mitigate operational and compliance risks
• Maintain accurate shipment data in freight forwarding systems (TMS/ERP)
• Ensure proper documentation retention for audits and compliance
• Generate operational and financial reports as required