Openings at OUTsurance

Job Description

A vacancy has become available for a Multi Skilled Assessor within the Bloemfontein region.  As the OUTsurance Claims Assessor (Multi-skilled) you will be responsible for assessing, validating and finalising personal lines and business claims.

Responsibilities:

• Validate all incidents and claims
• Meeting with clients, witnesses, SAPS officials, towing operators etc.
• Finalise all reports and administration (reports, scanning, photographs etc.)
• Liaise with service providers
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service provider and clients.
• Conduct all the above to the required performance and quality standards that are in place.

 Skills and Competencies:

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Investigative know-how is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with a investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability

Additional Information:

•  An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.
•  Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.
•  Must be willing to travel locally when required and have valid driver’s license

Qualifications

Minimum Requirements...

Location:

• Applicants must currently reside in or around the Bloemfontein area.

Minimum Qualifications

• Minimum Matric/Grade 12
• Post Matric qualification will be beneficial
• 2 years investigations experience is essential
• Valid Driver’s license is essential
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial
• Previous insurance claims experience will be beneficial
• Commercial training will be an added advantage

Experience:

• 2 years Investigation/Assessing experience, especially in a short-term insurance industry is essential
• Client service experience
• SAPS investigations experience is beneficial

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The digital marketing department is looking for an individual with a strong drive for digital marketing with knowledge and understanding of Direct Marketing, as well as Content Marketing, Affiliate Marketing, Copywriting and Display Marketing in the digital marketing environment.

The ideal candidate will be enthusiastic about digital marketing and have the ability to adapt to the ever changing landscape. They need to be organised and detailed orientated with strong data analysis skills. They must be able to work within a team across all levels of the organization as well as build relationships with external partners in order to drive growth and build on new and existing digital direct marketing strategies. To perform this function effectively they must have a good understanding of online marketing methods and trends to direct marketing drive lead generation campaigns. As a direct marketer they will be responsible for implementing direct marketing campaigns as well as other digitally produced material

Responsibilities:

• Day to day management and optimization of direct marketing campaigns, to existing clients,
• and ex client campaigns.
• Day to day running of campaign reports to monitor performance.
• Consistently find new ways to reach target audiences using new methods and channels.
• Presenting to management team and implementation of new channels.
• Critically analyse the performance of campaigns; identify strategic opportunities; facilitating to hit and exceed expectations and KPI’s.
• Schedule and execute targeted campaigns across a range of platforms, including targeted and trigger based email, SMS, mobile app and other channels to increase lead generation via upsell, cross sell and conversion campaigns.
• Assist with driving direct marketing strategy and forecasts for OUTsurance via direct marketing initiatives.
• Report on weekly, monthly, quarterly and annually basis on campaign performance and identify risks and opportunities to marketing team cross divisional departments.
• Deliver and manage project plans by assigning and tracking work-group projects, ensuring established processes are followed, and delivering all direct marketing projects on strategy, on time, on budget and error free.
• Take ownership for the successful delivery and deployment of direct marketing campaigns across all direct marketing methods and platforms.
• Develop a total understanding of digital audience marketing through targeting techniques.
• Driving campaign optimisation by working closely with data teams, creative and copy teams.
• Work closely with management to communicate campaign strategy, progress and results;
• Submit regular campaign reports and give strategic recommendations;
• Compiling briefing documents for new creatives and management of deadlines for new campaign rollout.
• Provide guidelines on creative and copy for all direct marketing campaigns and take
• ownership of campaign planning, rollout and performance.

Qualifications:

• A degree or qualification in Digital Marketing or similar.

Experience:

• Previous experience in an analytical environment will be advantageous;
• More than 3 years of digital marketing experience;
• Previous experience in a direct marketing role will be advantageous;
• Strong understanding of digital marketing technologies and marketing platforms;
• Strong understanding of direct and affiliate marketing methods;
• Previous experience in direct campaign and creative performance management;
• Comfortable working with BI tools and platforms such as Braze, Mailchimp etc. ;experience with Braze platform will be advantageous;
• Experience in preparation of briefs, direct marketing plans, analysis of key performance indicators.

Skills requirement:

• Very Strong MS Excel skills;
• Sales orientated;
• Very high attention to detail;
• Have excellent organisational skills, attention to detail and accuracy;
• Relationship management skills;
• A natural flair for and understanding of the digital opportunities;
• Excellent numerical and analytical ability;
• Organisational, administrative and time management skills;
• Excellent English verbal and written communication skills;
• The ability to work in a team;
• A highly driven and proactive nature;
• OUT of the box thinker, strategic skills;
• Campaign management and analysis
• Curiosity to learn more about evolving technologies with positive, high energy
• Ability to lead projects as part of cross functional teams

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Duties and Responsibilities:

The successful candidate will form part of the personal lines motor pricing and product development team. The main responsibility of the candidate will be to build and improve pricing models to achieve set business targets.

This includes, but is not limited to:

• Building and implementing pricing models using actuarial pricing techniques which includes data preparation, risk factor identification, applying different modelling techniques including Generalised Linear Models, documentation of modelling process and system implementation
• Understanding the different data sources and the value of the input data provided
• Using statistical models to find appropriate solutions for business problems across the company
• Monitoring loss ratios and other key performance indicators to identify opportunities to improve pricing models and/or product design features
• Developing and designing new products to enhance the product offering to clients
• Presenting results to senior management and other stakeholders

Personal Requirements:

• Must have a passion for working with numbers and analysing data
• Enjoy finding unique solutions to problems and implementing these solutions
• Be able to communicate effectively with a wide variety of stakeholders
• Should have a strong affinity towards coding and designing robust solutions
• Must be a self-starter who can successfully manage several different tasks simultaneously
• Apply attention to detail

Qualifications, Skills and Experience:

• Honours Degree in Actuarial Science
• Successfully completed or in progress of completing the Foundation & Intermediate Technical actuarial examinations (A1 & A2)
• Preferably also completed or in progress of completing the Actuarial Risk Management exam (A3)
• 0-3 years’ experience in a short term actuarial analytics role or motor pricing role.
• Ideally have experience in SQL and/or C#
• Good academic track record
• Solid interpersonal skills to work effectively alongside a variety of different stakeholders