Multi Skilled Assessor (Bloemfontein) at OUTsurance

Job Description

A vacancy has become available for a Multi Skilled Assessor within the Bloemfontein region.  As the OUTsurance Claims Assessor (Multi-skilled) you will be responsible for assessing, validating and finalising personal lines and business claims.

Responsibilities:

• Validate all incidents and claims
• Meeting with clients, witnesses, SAPS officials, towing operators etc.
• Finalise all reports and administration (reports, scanning, photographs etc.)
• Liaise with service providers
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service provider and clients.
• Conduct all the above to the required performance and quality standards that are in place.

 Skills and Competencies:

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Investigative know-how is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with a investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability

Additional Information:

•  An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.
•  Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.
•  Must be willing to travel locally when required and have valid driver’s license

Qualifications

Minimum Requirements...

Location:

• Applicants must currently reside in or around the Bloemfontein area.

Minimum Qualifications

• Minimum Matric/Grade 12
• Post Matric qualification will be beneficial
• 2 years investigations experience is essential
• Valid Driver’s license is essential
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial
• Previous insurance claims experience will be beneficial
• Commercial training will be an added advantage

Experience:

• 2 years Investigation/Assessing experience, especially in a short-term insurance industry is essential
• Client service experience
• SAPS investigations experience is beneficial