Jobs at SoluGrowth Pty Ltd

Required Skills 

• Excellent written and verbal communication abilities (English); ability to communicate independently with client, build strong client relationships 
• Ability to investigate & solve queries from customers with internal stakeholders 
• Ability to prioritize and manage expectations 
• A keen eye for detail 
• Process Oriented 
• Ability to work independently & multitask 
• Relevant Diploma / Degree (Accounting, Finance) 
• Experience in Financial Administration and Accounts Receivable (Billing, collections etc.) 
• 3+ years Accounts Receivable experience 
• Good computer skills: Oracle experience would be a plus, MS Office (Excel & PowerPoint skills) required 
• Pro-active problem solver; always searching for process improvement opportunities 
• The ability to take initiative and ownership of own work 
• High level of honesty, accuracy, confidentiality, and dependability 

Key Responsibilities 

• Collecting outstanding AR invoices 
• Prepare and maintain an accurate AR aging report/ledger with notes on status of payments 
• Responding to customer inquiries related to invoicing / finance / AR and close tickets in timely manner 
• Collaborate with the billing team and finance teams as required 
• Reconciling outstanding issues on customer accounts 
• Quarterly review of Bad debt risk and escalation to account management teams 
• Quarterly meeting with regional controllers for support on escalations and query resolution 
• Track and ensure completion of critical requests 
• Collaborate as needed with other leads to ensure all queries / escalations are closed off  
• Provide accurate feedback to requestors; communicate the root causes, trends, and solutions  
• Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded 
• Identify, support & drive process improvement initiatives (to work methods, processes & systems) 
• Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings 
• Build & maintain good professional relationships with client and team members 
• Other ad-hoc projects/reports and requests 

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Key Responsibilities:

• Acts as the key focal point for the Customer, maintaining close customer relationships during implementation and being the voice of the customer inside the organization.
• Leads assigned delivery projects to ensure contractual objectives, project milestones and revenue goals are met.
• Ensures resolution of day-to-day technical/operational issues related to assigned delivery projects.
• Proactively tracks project & task updates, maintaining a constant line of communication with all stakeholders involved, anticipating potential bottlenecks or delays to the project timeline.
• Applies Project Management practices and guidelines to maintain a high quality of delivery across all endeavours.
• Acts as a coach for our new clients. Supporting them in implementing our products in the correct way, ultimately supporting our clients in their strategic goals.
• Creates and maintains project documentation throughout every step of the project, in accordance with the Delivery Model.
• Acts as a Subject Matter Expert on the delivery process of Open Finance products and services.
• Identifies areas of improvement and implements changes and training opportunities.
• Secures high levels of customer satisfaction and retention.
• Handles multiple external customer projects and internal workflows in parallel.
• Provides input on how to enhance practices, infrastructure, and tools to support customer implementation.
• Ensures best practices, past delivery project lessons learned, and market insights/intelligence that are gathered during product delivery pilot, launch and operations, are reviewed with Product teams and reflected in future delivery process enhancements.
• Develops quantitative & qualitative reports.

Education:

• Bachelor’s degree in any of the following: Information Technology, Computer Science, Exact Sciences or Business.

Experience:

• 5-7 years of experience in the Payments industry or in another IT or FinTech ecosystem, with a focus in API solution environment, payments, and/or eCommerce solutions.
• Substantial technical client-facing project management experience is a must.
• Good knowledge in payment transaction processing, digital ecosystem and industry business principles.
• A strong knowledge or experience in working with Open Banking.
• Good understanding of the 4-party model and the full transaction lifecycle for Mastercard brands.
• Technical expertise regarding API (coding, troubleshooting, logs analysis) is a plus