Active Jobs at Sanlam Group

Actuarial bursaries

• Part of our commitment to our trade is recognising that for one to be a master in their trade, support is a key ingredient. 
• That is why we offer bursaries to scholars who have enrolled to study Actuarial Science in 2027 as well as current students in their 1st/2nd/3rd year of Actuarial Science studies.

Who are we looking for

Undergraduate Studies

• Current full time Actuarial Science students (SA citizens) who are in their 1st, 2nd or 3rd year of studies. If you demonstrate academic ability and a will to succeed, then you are just who we’re looking for.

School leaving learners who intend to study Actuarial Science in 2027

• If you are a whiz at maths, enjoy a good challenge by solving difficult problems and are willing to remain focused and disciplined through years of studying and training, then you are just who we’re looking for.

What do we offer

• Tuition and accommodation fees
• General allowance (Books and pocket money)
• Mentoring and academic support from Sanlam actuarial professionals
• Vacation work and networking opportunities with Sanlam staff
• Guaranteed employment after completion of studies
• Continued support and payment towards actuarial board exams  
• Range of work rotation opportunities across a broad spectrum of disciplines

What do we require?

• Undergraduate Studies

Academic results:

• Full academic Transcripts
• Proof of registration and/or Fee Statement
• Copy of matric certificate
• Copy of ID
• Comprehensive CV focusing on Academics, Extra-mural activities and Leadership skills

A motivation to support your application that answers the following questions:

• In your own words, can you describe what an actuary does?
• Why do you want to study actuarial science?
• Why do you believe you have what it takes to become an actuary?
• Why should Sanlam choose you to be a bursary holder?
• If you are not successful at becoming an actuary, what other career paths are you considering?

School leaving learners who intend to study Actuarial Science in 2027

Academic results:

• Final 2025 Grade 11 results 
• Grade 12 mid-year 2026 results
• NBT results (only if available) 
• Final grade 12 results may be used as determining factor
• An above 90% score in Mathematics and an overall A aggregate
• Comprehensive CV focusing on Academics, Extra-mural activities and Leadership skills

Closing Date: 30 June 2026

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Position Overview

• The Retention Consultant is responsible for proactively retaining customers across micro insurance products to reduce churn and maximise customer lifetime value.
• This includes life products such as funeral cover and the DStv subscription waiver, as well as nonlife products like device insurance. It also supports the rollout of new product categories within the MultiChoice ecosystem, ensuring customers remain engaged and satisfied through personalised rete.ntion strategies

What will you do?

Customer Retention and Churn Prevention 

• Identify at risk customers using behavioural and transactional data such as missed payments and reduced engagement. 
• Proactively engage customers through calls, emails and digital channels to resolve issues and prevent cancellations. 

Product Knowledge and Upselling 

• Maintain deep understanding of existing products and upcoming offerings within the MultiChoice ecosystem. 
• Identify opportunities for cross selling and upselling additional insurance products aligned with customer needs. 

Customer Engagement and Relationship Management 

• Build strong relationships with customers to enhance trust and loyalty. 
• Deliver personalised experiences and solutions to improve satisfaction and retention. 

Data Analysis and Reporting 

• Use analytics tools to track retention metrics, identify trends and measure campaign effectiveness. 
• Provide insights to management for continuous improvement of retention strategies. 

Qualification and Experience

• Matric (Grade 12) required; tertiary qualification in Business, Marketing or Insurance preferred. 
• Minimum 2 years’ experience in customer retention, insurance or subscription services. 
• FAIS Compliance advantageous. 

What will make you successful in this role?

• Strong communication and negotiation skills.
• Adaptability that is able to adjust approach based on customer profile or  
• responds well to changing priorities 
• Knowledge of micro-insurance products 
• Familiarity with use of Retention tools 
• Analytical mindset with ability to interpret customer data (advantageous)