Accounts Receivable (Collections)-Contract at SoluGrowth Pty Ltd

Required Skills 

• Excellent written and verbal communication abilities (English); ability to communicate independently with client, build strong client relationships 
• Ability to investigate & solve queries from customers with internal stakeholders 
• Ability to prioritize and manage expectations 
• A keen eye for detail 
• Process Oriented 
• Ability to work independently & multitask 
• Relevant Diploma / Degree (Accounting, Finance) 
• Experience in Financial Administration and Accounts Receivable (Billing, collections etc.) 
• 3+ years Accounts Receivable experience 
• Good computer skills: Oracle experience would be a plus, MS Office (Excel & PowerPoint skills) required 
• Pro-active problem solver; always searching for process improvement opportunities 
• The ability to take initiative and ownership of own work 
• High level of honesty, accuracy, confidentiality, and dependability 

Key Responsibilities 

• Collecting outstanding AR invoices 
• Prepare and maintain an accurate AR aging report/ledger with notes on status of payments 
• Responding to customer inquiries related to invoicing / finance / AR and close tickets in timely manner 
• Collaborate with the billing team and finance teams as required 
• Reconciling outstanding issues on customer accounts 
• Quarterly review of Bad debt risk and escalation to account management teams 
• Quarterly meeting with regional controllers for support on escalations and query resolution 
• Track and ensure completion of critical requests 
• Collaborate as needed with other leads to ensure all queries / escalations are closed off  
• Provide accurate feedback to requestors; communicate the root causes, trends, and solutions  
• Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded 
• Identify, support & drive process improvement initiatives (to work methods, processes & systems) 
• Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings 
• Build & maintain good professional relationships with client and team members 
• Other ad-hoc projects/reports and requests