Openings at Santam Insurance

What will you do?

• The purpose of the role is to join a small group of data pioneers to wrangle data, enhance business reporting and build models to enhance decision-making and profitability.
• This is a unique opportunity to work in a dynamic environment and collaborate across analytics teams, while having the freedom to create the data assets that you will model on; with technical data work, reporting and modelling being the core responsibilities of the role.

What will make you successful in this role?

• Data wrangling
• Building data flows from multiple sources in SAS and creating data assets in Hadoop
• Dashboard and Report creation
• Data extracts for adhoc business requests
• Trend analysis and reporting from extracted data
• Assist stakeholders by doing manual extracts from existing dashboards and SQL sources where required
• Look for opportunities to improve existing reports and dashboards
• Collaborate with multiple analytics teams to ensure efficient delivery
• Work closely with actuarial and pricing teams on collaborative insights and modelling projects
• Work with the underwriting team to come up with unique insights that drive underwriting rules and decisions
• Do web scraping and data acquisition from novel data sources for insights and analysis

Qualification and Experience

• Degree in Actuarial Science/Econometrics/Statistics/Computer Science/Data Science or related field.
• 2-3 years of work experience, preferably in the insurance industry
• Advanced SQL skills, including data processing, query optimisation, ability to utilize different SQL dialects (MsSQL, Hadoop SQL, Sybase)
• Experience in R, Python (essential) and SAS (preferred) – SAS and Python are used in the role
• Experience with PowerBi (essential) and Qlik/QlikSense (preferred)
• Advanced Excel skills (Power query, VBA, complex formulas)
• Hands on understanding of insurance concepts and accounting data
• Hands on experience with web scraping, API development and data science application development will be beneficial
• Previous practical experience within insurance pricing, underwriting and claims environments will be beneficial
• Understanding and working experience with machine learning and statistical modelling, especially GLMs, decisions trees and feature engineering

Knowledge and Skills

• Data design
• Problem solving
• Business Knowledge
• Statistical and Data modelling

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WHAT WILL YOU DO?

• Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area.
• Provide technical support and deliver a high-quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair process and delivering superior client service.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Monitor and control the following MBR’s KPIs:
• Smart Repairs:
• Smart repair technology
• Repair vs replacement
• Support Assessing team
• Manage and handle complaints
• Application of below business standards:
• Normalise Cost Ratio (NCR)
• Average Repair Cost (ARC)
• ARC plus Ancillary Cost (ACPC)
• Utilisation of alternative and green parts
• CAP, Used and Refurbished
• Paint, Labour and Parts Ratio
• Difference in Quotations vs 1st Authorization
• Difference in 1st Authorisation vs FRC
• Difference in Quotation vs FRC
• Additional cost after FRC
• Management/Support of MBRs/Santam systems as below:
• Abuntex / Quoting solutions
• Qapter Connect
• AudaAudit
• RPM
• Parts Procurement Systems
• AudaTarget
• Initiate, lead and manage Supplier Performance Measurement meetings as per schedule
• Monitor and identify trends, agree action plan and monitor compliance (improvement and progression)
• Training, upskilling and coaching of Motor Body Repairers
• Manage supplier capacity
• Create weekly and monthly reports for feedback
• Project and change management
• Managing catastrophic events

QUALIFICATIONS AND EXPERIENCE

• Matric
• VDQ Professional qualification, or Automotive Body Repairer, or Automotive Mechanic
• At least 5 years Motor Assessing Experience
• Expert Abuntex user with in depth knowledge of Abuntex products such as Qapter connect , AudaTarget (NCR) , AudaInvoice, parts Procurement systems Abuntex Certified
• Management Experience (advantageous)
• Supply Chain Management experience (advantageous)
• Stakeholder and Vendor Management experience (advantageous)

KNOWLEDGE AND SKILLS

• Communication skills to effectively communicate with internal and external stakeholders, MBR’s and Assessors
• Effective crises management during workload changes
• Working with people
• Planning and organising
• Coping with pressure and setbacks
• High level of negotiation skills
• Performance management

PERSONAL ATTRIBUTES

• Results driven
• Excellent communication skills, written and verbal
• Excellent decision-making ability
• Leading and supervising
• Good organizational skills
• Flexible and adaptable
• Client service focus
• Cultivates innovation
• Analytical thinking
• Influential
• Sound business acumen
• Coaching and development

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What will you do?

• The Santam Direct contact centre has a position available for a Sales Coach. These opportunities are available within the Sales department based in Bellville.
• The main purpose of the position is to provide support to the Direct Business by managing all compliance and risk management processes, policies and practices.

Key Responsibilities

• Conduct quality evaluations against set standards, to identify error cause removal and performance enhancement opportunities through coaching, training and remedial processing (quality control);
• Record and document discussion points for improvement monitoring
• Review, analyse and report on the quality of advice provided to the clients during all client-facing interactions
• Track, monitor and report Sales Quality Assurance findings for new policies sold also for the purpose of retaining existing business.
• Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business (the traditional “QA function”).
• Achieve and maintain the expected quality standards
• Be co-accountable to define the required client experience in collaboration with the client-facing functions and corrections.
• Accountable to escalate non-compliance findings to the Sales Leadership Team, Compliance Officer and/or Head of Santam Direct (depending on the severity). Propose further interventions to prevent reoccurrence, through Standard Operating Procedure-updates, training material updates, system change request/incident processing etc.

Qualifications and Experience

Minimum Requirements:

• Matric
• Completed RE qualification
• NQF Level 4 (Short-Term Insurance Qualification)
• 3 years short term insurance sales contact centre experience (personal and/or commercial lines)
• Coaching and training experience preferable

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The role

• This career opportunity is available at Santam Client Solutions for the Business Intelligence Team Leader, who will be based in either Cape Town or Johannesburg

What will you do?

• We are looking for a hands-on Business Intelligence Team Leader to lead and grow the delivery of scalable, well-governed Power BI reporting solutions at Santam Client Solutions. You will be responsible for ensuring the successful migration of manual Excel reports to dynamic Power BI dashboards, with a strong focus on reusability, accuracy, and stability.
• You’ll manage a small, junior BI team and work across business and IT to ensure timely, validated, and well-documented reporting assets that support decision-making. This role requires a strong mix of technical Power BI expertise, data modeling skills, and delivery management

What will make you successful in this role?

KEY RESPONSIBILITIES:

• Own the end-to-end Power BI development lifecycle, from Jira ticket to dashboard delivery and post deployment support.
• Review and validate junior team members’ work to ensure data accuracy, reliability, and consistency.
• Refactor and migrate legacy Excel reports into scalable Power BI solutions using dataflows and standardised models.
• Set up and enforce technical documentation standards, refresh schedules, and report governance processes.
• Build reusable dataflows and ensure a single source of truth across reports.
• Manage the team’s Jira board and support queue, ensuring consistent prioritization and timely delivery.
• Collaborate with Central IT to improve data access, data quality, and pipeline reliability.
• Work directly with business leaders to understand reporting needs and deliver practical, insight-driven dashboards.
• Act as the bridge between Business Analyst (BA) teams and the BI team to ensure clear understanding of requirements, strong technical solutioning , documentation, and alignment to business needs.
• Drive the adoption and optimisation of Powerbi and other modern BI technologies to enhance delivery efficiency and innovation.
• Maintain a central library of standardised calculations and ensure consistency across all reporting assets.
• Coaching and mentoring of junior BI staff

WHAT YOU NEED TO SUCCEED:

Technical Must-Haves

• 5+ years of hands-on experience in Power BI development in enterprise environments
• Strong proficiency in DAX, M/Power Query, and Power BI Dataflows
• Solid SQL skills and understanding of relational data models
• Comfortable working in Power BI Premium Capacity environments
• Experience working with Jira/DevOps tools for tracking and delivery
• Exposure to Microsoft Fabric F64 and Power Automate (advantageous)

Leadership & Delivery

• Experience mentoring or leading junior BI developers
• Able to manage delivery pipelines, set standards, and enforce good practices
• Strong communication and collaboration skills across business and IT
• Comfortable with data wrangling from different data environments

PERSONAL FIT

• You enjoy rolling up your sleeves to build, debug, and coach
• You thrive in messy environments where you bring order and structure
• You’re driven by getting things done, not just planning them
• You balance technical detail with business understanding
• You’re adaptable and can work through data gaps and tech debt

Qualifications and Experience

• Bachelor’s degree in computer science, Information Systems, or related
• 5+ years BI development, 2+ years in a leadership/oversight role

Personal Attributes

• Drives results
• Deciding and initiating action
• Leading and supervising
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/ gaining commitment
• Business acumen
• Coaching and development