Property Operations Manager at Excellerate JHI

About the role

• We are seeking an Operations Manager to manage inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager

What you will bring

Inherent requirements for the position (non-negotiable)

• Minimum Grade 12 qualification
• Between 3 – 5 years of relevant experience in Facilities or Operations Management
• Electrical, mechanical, or construction background, as well as technical skills
• Experience in overseeing daily operations and coordinating team efforts.

Additional demonstrable requirements:

• Proficiency in computer applications including MS Office (Excel, Word, Powerpoint), as well as business systems such as SAP.
• Awareness and implementation of quality standards.
• Basic contract management abilities.
• Proven experience in managing and maintaining service level agreements (SLAs) with vendors and service providers.
• Working knowledge and understanding of lease conditions.
• Administration principles and reporting expertise.
• Understanding of cost budgeting and control.
• Working knowledge of statutory requirements, including the Occupational Health and Safety Act.
• Excellent communication skills (verbal and written)
• Proficiency in basic numeracy skills

What you will be doing

• In this role, you will lead efforts in budgeting and expense control, building management and administration, facilities maintenance, and tenant installations. Some of the most important tasks include the following:

Budgeting & Expense Control: 

• Input on annual expense budget
• Control Monthly expense budget
• Manage & Create purchase orders on system
• Maintain stock register
• Manage & Issue work orders

Building Management & Administration:

• Manage and execute emergency and running maintenance
• Manage aspects like cleaning, security and allocation of building sites.
• Housekeeping inspections in accordance with inspection programme
• Reinstatement inspections
• Vacancy inspections
• CAD vs vacant space inspections
• Building inventory
• Monitoring of adherence to house rules and reporting transgression of User Clause
• Key Control
• Issue parking access permits & Auditing of access permits
• Energy Management (including meter readings) & Municipal Accounts (including electrical recoveries)
• Liaise with internal and external parties on aspects of good housekeeping
• Attend to logged calls
• Register feet-counts in shopping centers daily (Rental only)
• Populate and update on records
• Risk Management, example access control
• Implementation of emergency plans
• Implementation & Monitoring of statutory requirements
• Coordinating and processing Public Liability and Property Damage Claims
• Coordinating and Chairing OHSA Meetings

Tenant Installations, Revamps & Upgrades:

• Act as on-site project manager
• Manage smaller TI as well as smaller projects, including specifications
• Project Management of Revamps and Upgrading in conjunction with Centre / Property Manager

People Management:

• Performance Management;
• Training & Development