Recruitment Vacancies at MTN

RESPONSIBILITIES
The RAFM Business Design Authority role will be accountable to achieve the following objectives:

Strategy Implementation

• Provide input into the creation of sub-departmental strategy in line with overarching departmental goals for Revenue Assurance and Fraud Management associated with process, systems and technology risk and control design related input to MTN Group’s Revenue Assurance strategy.
• Ensure effective alignment of sub-departmental strategy by means of influencing the direction, structure, business plans and providing quality assurance and support to Manco and Operating Companies.
• Conduct extensive research, propose to management and implement industry best practice business process, systems, technology and platforms fraud prevention and detection.

Operational Delivery

• Support the business including commercial, finance, technology and platforms related process, risks and control input to MTN Group’s Revenue Assurance strategy.
• Research and analysis of business trends, assurance standards, governance risk management and controls in all verticals, providing advice to MTN Group RAFM and OPCO counterparts to improve internal control coverage, knowledge, awareness and contribute to risk management and assurance readiness.
• Oversight and facilitation of audit reporting and improvement of general control, application control and operating controls within MTN Groups’ OSS/BSS/ESS/Fraud architecture and strategy.
• Analysis, insight and management of commercial, finance, technology and platforms-related leakage risk insight and dissemination that allows MTN to effectively manage its processes, systems, technology, infrastructure and supplier relationships in recovery and prevention of loss.
• Improving awareness and influencing of MTN Group and OPCO RAFM stakeholders in relation to commercial, finance, technology and platforms leakages and risks incurred through ineffective process, systems, technology and platform design, implementation and use.
• Own and manage the RAFM risk and control universe in an agile manner.
• Identification, design and implementation management of improvement to MTN Group Business Process, Systems and Technology infrastructure as far as leakage risk mitigation is concerned.
• Input to and documentation of best practice for use in MTN Group Technology, Procurement and Legal teams when introducing a vendor that supports MTNs revenue systems, to ensure leakage risk is effectively understood and mitigated.
• Understanding, audit and reporting of Cyber-crime risks to MTNs systems within Revenue Assurance and Fraud Management, working in a collaborative manner with Group IS Security in proactive mitigation of cyber-crime risk.
• Input into the portfolio of Revenue Assurance and Fraud Management technologies within MTN Group, ensuring that the selection, design, implementation, performance review and roadmap definition of these assurance systems are effective.
• Design, implementation, and management of RAFM Product, Systems and Technology frameworks for RAFM Manco and OPCO organisations to use in the effective, implementation, maintenance, and support in their day to day operations.
• Ensure embedded systems and processes are effective and drive reduction and mitigation of financial fraud risk and enable the employees and business to denounce any irregular activities.
• Manage, facilitate and drive the continuous testing on the design and effectiveness of these key internal business management controls, systems and processes for fraud detection and prevention.
• Establish agility to incorporate changing risks, customer requirements, different governance models, etc.
• Explore more efficiencies in Business Process Automation.
• Facilitate internal Group discussions on the development of Best Practices for Revenue Assurance and Fraud Management as they apply to MTN.
• Manage the introduction of Best Practices into the local operating companies, ensuring quality and timeliness of the deliverables are achieved through effective management of this projects.
• Align to the governance requirements of the organisation insofar as they relate to Revenue Assurance and Fraud Management.
• Documentation of governance compliance needs that can be used as a reference document for plans and improvement relating to Revenue Assurance and Fraud Management.
• Deliver the communication of governance compliance requirements that require Revenue Assurance and Fraud Management Best Practise use and compliance.
• Influence Group and operating company representatives and owners to plan for the introduction and compliance of governance standards relating to Revenue Assurance and Fraud Management.

Technology and Innovation

• Understand the role of automation in risk assurance and support in driving automation awareness and adoption initiatives.
• Support with Designing robotic process automation (RPA), machine learning (ML), artificial intelligence (AI) use cases.
• Strong Appreciation for how technology can be used as a key enabler for RAFM risk mitigation activities.
• Strong appreciation for Telecoms technology and architecture evolution in regards to GSM Core Network, LTE , 5G, Charging/Billing, provisioning, cloud and big data etc.
• Support the innovation process journey of initiation, developmental and implementation/termination of innovations.

Role Dependencies

• Active support from the Lead Role.
• Understanding of the respective OpCo business contexts and the financial fraud risks associated with these.
• Alignment with OpCo Revenue Assurance and Fraud Management.
• Skilled and experienced suppliers/specialists to support and safeguard functions.

QUALIFICATIONS

Education:

• Minimum 3-year Bachelor of Commerce Degree (Business Information Systems/Informatics) /Accounting/Finance/Bsc Computer Science/Engineering
• Post Graduate Qualification – CISA/CISM/CRISK/MBA/CA.SA (advantageous)
• English (advanced)
• French (as an advantage)

Experience:

• Minimum 5 years’ experience at either senior specialist or management level, in risk management or audit activity, with at least 5 years exposure to the Telecoms industry, in a medium to large organization.
• Deep understanding of the telecoms.
• Deep understanding or experience of risk management or audit principles.
• Understanding of emerging markets is advantageous.

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RESPONSIBILITIES
The Senior Manager Strategy and Transformation will be accountable to achieve the following objectives:

Project Delivery

• Define the workstream scope required to achieve a given set of program objectives. This will require the translation of program objectives and milestones into an actionable set of deliverables in consultation with the relevant business unit subject matter experts
• Create the detailed work plan to deliver the scope of the workstream
• Achieve buy-in for the scope and plans developed from key stakeholders to secure the resources and funds to deliver with the support of the Principal Consultant
• Work within and contribute to the governance framework of the program 
• Lead the delivery of the workstream from inception to handover to business units responsible to operationalised and take ownership, facilitate the required change management and capability building needed in the handover process
• Define the measures of success and ensure reporting during delivery and post implementation performance and sustainability management is completed as per the applicable performance management framework
• Ensure adherence to project budgets and schedules
• Identify and manage risks which will impact program delivery and communicate risks to all relevant stakeholders
• Build subject matter expertise on workstream topics and be able to succinctly drive to and articulate key insights in a structured manner both verbally and in writing
• Manage and develop teams:
• Plan and resource workstreams with the balance required to deliver effectively, while adhering to program budgets and creatively engage resources to manage resource constraints that may arise within the business
• Effectively allocate the scope of work between one’s self, external contractors and business line talent
• Develop the program delivery, technical and soft skills of the program team members and one’s self
• Build MTN’s overall program execution capability
• Contribute to the knowledge repository for cross functional and cross market knowledge share - compile and constantly refine the MTN delivery playbook
• Perform post mortems of strategic programs to enable continuous improvement
• Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes
• Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
• Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks

QUALIFICATIONS

Education:

• Minimum 4-year Academic Degree
• Post graduate qualification 
• MBA/CA/Masters advantageous

Experience:.

• Minimum of 5 years of relevant work experience in a global management consulting or multinational business environment
• Significant experience delivering complex programs and running multiple simultaneous workstreams
• Minimum of 3 years of experience in a supervisory / managerial role with accountability for overall work product of the team under management 
• Minimum of 2 years’ experience in the telecommunications industry working with or consulting for telco operators or their strategic suppliers
• Work across diverse cultures and geographies
• Proven track record of delivery

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RESPONSIBILITIES

Key Deliverables

• Draft, negotiate and formalise legal aspects of commercial arrangements concluded by Chenosis
• Liaise with, and collate and incorporate feedback from, various internal stakeholders and departments for purposes of transactions, initiatives and projects
• Provide support, guidance and advice to MTN Operating Companies, where requested or required, regarding legal aspects of transactions, legal risks and other legal matters relating to Chenosis
• Supporting the launch, implementation, roll-out and day-to-day legal requirements of the Chenosis business
• Keeping abreast and advising the business on the provision and procurement of new and emerging technologies
• Generally managing all matters and issues relevant to the legal aspects of Chenosis

QUALIFICATIONS

Education:

• 4-year Academic Degree with Honours (LLB or equivalent preferred)
• Qualified and admitted attorney
• MBA / Masters advantageous
• Technical qualifications or background (an advantage)
• Privacy and data protection qualification (an advantage)
• Completed examinations of the South African Institute of Intellectual Property Law (an advantage)
• Fluent in English
• Fluent in French (an advantage)

Experience:

• Minimum 5 - 8 years post-qualification experience
• Post-qualification experience at a reputable law firm
• Drafting and amending a wide range of information technology and telecommunications related agreements
• Experience advising on, managing and negotiating complex commercial transactions and agreements, including experience drafting and negotiating contracts involving the provision of ICT services and support.
• Experience considering and advising on emerging and novel technologies
• Experience advising on Privacy and data protection issues
• Experience advising on, managing and negotiating commercial transactions involving multiple jurisdictions (an advantage).
• Experience working with and managing multiple stakeholders
• Experience working in, or advising, entities operating in the telecommunications and IT industries (an advantage) 
• Work across diverse cultures and geographies (an advantage)
• Knowledge and familiarity with procurement processes in large organisations (an advantage)

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RESPONSIBILITIES

The General Manger Operations will be responsible for:

• Oversee and manage the day-to-day operations of the Chenosis platform.
• Contribute to the development and execution of the overall business strategy for Chenosis and support CEO in Company Transformation Initiatives
• Align operations strategies with the broader goals and objectives of the organization
• Engage Key MTN Functions to Expedite Chenosis Outcomes
• Collaborate with internal and external stakeholders, including business partners, Opcos, Finance, GSSC, HR, Technology
• Manage Chenosis Functions to ensure Efficient Delivery of Business Plan, Finance, HR, TechOps, Sales, Product platform.
• Lead and supervise a team of professionals responsible for various aspects of operations. I.e. Finance, HR, Ops, Legal, TechOps platform.
• Establish key performance indicators (KPIs) to measure the success and effectiveness of Chenosis operations.
• Regularly review and analyze performance metrics to drive continuous improvement.
• Identify and manage risks associated with operations, implementing mitigation strategies as needed as well as drive Process Evolution to Balance Agile & Risk
• Collaborate on Process Evolution to Accelerate Chenosis
• Oversee customer support activities, ensuring timely and effective resolution of user issues.
• Implement measures to enhance user satisfaction
• Ensure that operations comply with relevant regulations and standards.

Role Dependencies

• Chenosis Product Team
• Chenosis Platform Team
• Chenosis Marketing

QUALIFICATIONS

Education:

• Minimum 4-year academic degree in Business, Management or Equivalent 
• Postgraduate 

Experience

• 5 years senior management experience or more; with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging markets advantageous)
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization 
• Leadership responsibility in a High Growth, Disruptive Business – Standalone StartUp or a Corporate StartUp
• Responsibility in a Commercial Impact Role – Sales, Marketing, Operations, Finance
• Demonstrable Impact in Managing Multiple Stakeholders to drive Disruptive Outcomes
• Demonstrable Experience/Understanding of Innovation Concepts – Technology, Methodology – API/LCNC, Agile/OKRs
• Proven track record of business improvement

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Key Deliverables

The Consultant: Engagement & Internal Communication will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Assist in the creation of the functional strategy in line with the overarching business goals
• Provide input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Assist in regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Governance 

• Strategic Meetings
• Provide input in strategic meetings when required
• Provide inputs into the enterprise-wide transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures
• Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Function Tactical
• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for the Engagement & Internal Comms. function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review 

Reporting

• Report on a periodic basis to reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Periodically review reports from the Opcos

Budgets

• Assist in managing functional budgets in line with overall budget and business objectives
• Assist in managing project initiative budgets in line with business objectives

Operational Delivery

• Support Delivery Management
• Proactively develop and facilitate knowledge sharing on Global internal communication and branding frameworks and policies across MTN
• Actively identify opportunities for improvements to enhance the quality and effectiveness of the global internal communication model and related solutions across the organisation
• Identify high impact technologies, platforms and channels to support internal communications for Group HR with the objective of improving reach, influence and acceptance of their respective work products 
• Develop, align and enable implementation of Global internal communication and branding strategies, frameworks and policies for MTN, through respective Business and Regional Talent Partners
• Evaluate the various policies and initiatives across the Group and Opcos to ensure alignment with the Global Internal communication and branding philosophy of MTN
• Manage implementation of global internal communication and local employee engagement special projects
• Train, advise and support Opcos to ensure effective adoption and use of global communication and branding frameworks, in conjunction with Regional Talent Partners
• Provide support to Opcos in the localisation of internal communication framework for Opcos and ensure alignment with the global internal communication strategy, framework and policies
• Develop strategies targeted at Line Manager and Leadership communities to enable effective internal communications and employee engagement 
• Customise and implement global engagement frameworks for Manco keeping in consideration specific social, economic, demographic and other factors in Manco
• Liaise with external suppliers and consultants for outsourcing service provision and contract management
• Contribute significantly to position MTN as the employer of choice 
• Manco Employee Engagement
• Customise and implement the Employee Engagement model, plans, programmes and initiatives for Manco 
• Work in collaboration with the Global Experience teams to align Manco engagement strategies with the global culture and experience strategies  
• Monitor and ensure adoption of employee engagement programmes and initiatives at Manco 
• Actively collaborate with Manco Business Partners and HR operations to embed EVP and engagement priorities of the organisation
• Communication of MTN Group values to Manco employees and build affinity of staff to the values
• Create and deploy interventions to help promote employee engagement through high impact platforms and channels (including but not limited to digital-enablers, platforms, mobility and social media channels) in Manco
• Develop programmes based on drivers for employee engagement to encourage employees to align themselves to the organisational culture at Manco
• Rollout and track completion of the Group Culture Audit, Group Culture Survey, and Global Pulse Survey. Prepare and release specific communications/reminders for the surveys 
• Collation and analysis of the results post completion of the Group Culture, Pulse surveys and audits at Manco. Generate periodic reports and analyze reasons for low participation
• Design and run interventions/initiatives for Manco and also actively reach out to business leaders to encourage their teams to maximize participation in the culture and pulse surveys
• Conduct engagement impact assessments, key metrics, GCA/GPS survey results and direct action plans for improvements/enhancements/course corrections
• Identify the various channels to engage with employees at Manco based on effective segmentation frameworks and criteria 
• Develop, implement and roll out the employee engagement calendar for Manco, in alignment to Global employee engagement calendar
• Localise the EVP and enable implementation of the new engagement models, in conjunction with Global Experience Teams
• Monitor adherence to respective people related regulatory and governance principles while defining engagement interventions for initiatives and programmes for Manco
• Preparation of Executive/Management dashboards and reports on the performance and outcomes of engagement initiatives deployed at Manco
• Global Internal Communication
• Develop and cascade the global internal communication and branding strategy and plan for MTN 
• Monitor and manage the allocation and utilisation of the Global internal communication budget
• Make recommendations to senior management on innovative communication digital platforms, technologies and tools to communicate to multiple audiences through a variety of channels, including but not limited to print, web, face-to-face, video and interactive social tools
• Implement the digital roadmap for global internal communication and branding, aligned with leading market practices and MTN’s global vision 
• Deploy emerging communication technologies / digital visual aids / mobile and social media platforms to enhance the usage, viewership, adoption and overall impact of internal communications
• Develop segmented and personalised communication through internal profiling and segmentation techniques, targeted/preferred channels, content toolkits, use of specific multi-modal mediums (digital/visual aids/posters/screens/apps etc.)
• Conceptualise, design and publish MTN’s global publications, announcements, newsletters etc. across various digital/electronic channels.
• Write, edit and proof read all editorial relating to Global and Manco internal communications including content on various communication channels
• Develop clear, well timed, engaging, high quality, culturally sensitive internal communication that is consistent with MTN values
• Develop strategic interventions with Group CEO and other senior executives, to enable highly effective communications across a broad range of topics 
• Design and manage global internal communication and branding enablers such as digitally enabled Global toolkits/high-impact design approaches/editorial styles/image libraries/approved multi-format content channels/social-media management/ multi-media digital campaign management kits / leadership communicator toolkits and so on
• Prepare CEO and/or other senior Group executive communication as required 
• Engage with and advise Group and Manco departments with internal communications requirements across a range of subjects and topics
• Implement internal communications projects across Manco and Opcos, in conjunction with Regional Talent Partners. Actively identify opportunities for optimising and improving MTN Group and Manco internal communication practices 
• Work with Group HR team for providing communication support for high impact communication protocols, standards, tactics in corporate programmes, project implementations and change management initiatives
• Ensure adherence of internal communications created by Global HR verticals to global standards
• Handle the internal communication response to crisis situations which affect organisational perception and reputation
• Conduct regular audits and surveys to evaluate the effectiveness of MTN internal communications for both Group and Manco
• Work in conjunction with External Communication team to ensure alignment and consistency in communication and messaging 

Ways of Working and Collaboration 

• Use a collaborative and solution-oriented approach within the Engagement & Internal Comms. function as well as with all the Global Expertise Verticals in Group HR
• Collaboration with Global Employee Experience for alignment of global communication and engagement strategies with local initiatives at Manco 
• Collaboration with Regional Talent Partners for customising and supporting implementation of global communication strategies at Opco 
• Collaboration with Business Talent Partners in driving alignment of key business communications with the established guidelines
• Supporting senior executives on drafting employee communications
• Collaboration with Business and HR leadership at Manco to embed engagement priorities of the organisation
• Collaboration with Global HR expertise verticals to ensure that global and Manco communication developed by HR expertise verticals is aligned to global content copyright principles and design standards
• Identify and share best practices with Business Leadership and Opcos for Internal Communications and Engagement Solutions
• Collaboration with relevant Manco Departments (e.g. Manco IT Team) required for implementing engagement platforms, technologies etc. in Manco
• Collaboration with Group IT team and third-party technical teams for development of internal communication related channels and platforms
• Identify opportunities for improvement and internal / external best practice by continuous monitoring of internal and external environments. 
• Assist in communication and engagement related transformational initiatives within Group HR Function, as applicable and drive the required change

QUALIFICATIONS

Education:

• Minimum of 3 year tertiary degree / diploma (specialisation in Communications/Commerce/ Management/Human Resources/Behavioural Sciences/Digital Marketing/as appropriate)
• Relevant certification / accreditation / membership with professional body for Internal Business Communication, design and branding, employee engagement, etc. (advantageous) 

Experience:

• Minimum of 5 years’ experience  working in the HR/Corporate Communications domain, with specific focus on internal communications/internal branding and employee engagement
• Worked across diverse cultures and geographies, advantageous
• Experience working in a small to medium organisation 
• Telecommunications industry experience 
• Project management experience

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Key Deliverables

The Specialist: Engagement and Internal Digital Content will be accountable to achieve the following objectives:

Governance 

• Strategic Meetings
• Provide input into strategic meetings when required
• Provide input to enterprise-wide transformation initiatives when required
• Provide input to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies, and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/client, or cost impact if not resolved

Functional Tactical

• Provide input into all projects initiated (internal or global)
• Provide input in establishing project objectives, targets and budgets for the Engagement and Internal Communication function 
• Identify and document key risks, issues and dependencies and set mitigation actions
• Ensure adherence to budgets
• Prepare documentation required for sign-off / decision making regarding tactical changes

Performance

• Ensure execution in alignment with the functional strategy
• Provide input into the SLA approval and exception performance review

Reporting

• Report on a periodic basis to the reporting manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Operational Delivery

• Manco Employee Engagement
• Assist in the identification of high impact technologies, platforms and channels to support internal communications, with the objective of improving reach, influence and acceptance of their respective work products
• Assist in customisation and deployment of global engagement plans, programmes and initiatives at Manco
• Identify employee motivation factors and advise management on relevant engagement drivers, to help design effective engagement programmes for Manco
• Track adherence to engagement principles and adoption of engagement programmes, and develop corrective actions for non-compliance
• Monitor effectiveness of various channels and provide recommendations on high-impact channels that may be used to engage with employees at Manco (including but not limited to digital-enablers, platforms, mobility, and social media channels) 
• Create and update the employee engagement calendar for Manco, in alignment to global engagement calendar 
• Assist in hosting/coordinating/facilitating events, programmes, interventions, and communications for employee engagement initiatives in Manco
• Assist in the conceptualisation and deployment of internal communication interventions to improve participation in the Global Pulse Survey/Group Culture Survey and audits
• Conduct and report on timely engagement impact assessments, key metrics, GCA/GPS survey results and direct action plans for improvements/enhancements/course corrections
• Coordinate and liaise with appropriate third-party teams for Manco-related engagement initiative rollouts 
• Assist team management in developing Executive/Management dashboards and reports on the performance and outcomes of engagement initiatives deployed at Manco
• Global Internal Communication
• Provide inputs into the Global internal communications and branding strategy and plans, considering specific in-country factors, organisational change history and other relevant factors
• Support development and optimisation of global internal communication platforms, technologies, and tools to communicate to multiple audiences through a variety of channels (including but not limited to print, web, face-to-face, video, and interactive social tools)
• Support development and implementation of digital strategy and roadmap for global internal communication, aligned to MTN Group’s vision and strategy 
• Utilise emerging communication technologies / digital visual aids / mobile and social media platforms to enhance the usage, viewership, adoption, and overall impact of internal communications
• Create segmented and personalised communication through internal profiling and segmentation techniques, targeted/preferred channels, content toolkits, use of specific multi-modal mediums (digital/visual aids/posters/screens/apps etc.)
• Create content and design for MTN’s global publications, announcements, newsletters etc. across various digital/electronic channels.
• Proactively generate, write, proof-read, and edit editorial content to be used on all MTN Group communication channels
• Support implementation of internal communications projects across Manco and Opcos, in conjunction with Regional Talent Partners.
• Assist in designing global internal communication and branding enablers such as digitally enabled Global toolkits/high-impact design approaches/editorial styles/image libraries/approved multi-format content channels/social-media management/ multi-media digital campaign management kits / leadership communicator toolkits and so on
• Assist in developing global feedback mechanisms and channels to report on communications effectiveness 
• Provide administrative support for roll out of surveys to assess impact of internal communications
• Analyse effectiveness of various MTN communication initiatives and provide recommendations for continuous improvement
• Develop and assist Group HR Teams in creating high impact communication for corporate programmes, project implementation and change management initiatives
• Monitor and ensure all internal communication is culturally sensitive, creative, of the highest quality, is compelling and aligns with the values of MTN
• Draft content and scripts for senior Group executive communication 
• Draft appropriate internal communication response to crisis situations which affect organisational perception and reputation, in consultation with management
• Ensure alignment and consistency in communication and messaging with the guidelines by the External Communication team

Content Development 

• Write, edit, produce, and publish content for intranet, apps, blogs, videos, internal social media posts/campaigns, email, podcasts, etc.
• Use knowledge of content development to create digital content that motivates, inspires, educates, informs, and provides information across various internal/employee facing digital platforms
• Use editing, content management and HTML (or related) skills to publish and edit content across various digital platforms
• Be a talented and versatile copywriter, with great organisational skills and an understanding of how to build communities 
• Short-form copywriting, editing and creative ideation
• Adhere to how we communicate across multiple digital platforms
• Collaborate with the design team to deliver concepts and ideas for creative campaigns, big and small, with a strong focus on audio-visual creation
• Support the management of internal social channels namely Yammer/Facebook Workplace and WhatsApp/Ayoba
• Support the management of traffic for design requests
• Support the creation and execution an internal/enterprise social media strategy
• Collaborate with the digital marketing team on promoting content and campaigns internally, as, and when needed. 
• Research new trends and opportunities
• Comply with and contribute to the monthly content calendar
• Ensure we distribute content timeously and don’t miss key days or opportunities

Ways of Working and Collaboration 

• Collaboration with the Global Employee Experience Vertical for alignment of global communication and engagement strategies with local initiatives at Manco 
• Participation in discussions with Regional Talent Partners for customising and supporting implementation of global communication strategies at Opco 
• Collaboration with Manco Business Talent Partners in driving alignment of key business communications with the established guidelines
• Participate in discussions with senior executives on drafting employee communications
• Collaboration with relevant Manco Departments (e.g., Manco IT Team) required for implementing engagement platforms, technologies, etc. in Manco
• Collaboration with Global HR expertise verticals to ensure that global and Manco communication developed by HR expertise verticals is aligned to global content copyright principles and design standards
• Collaboration with Group IT team and third-party technical teams for development of internal communication related channels and platforms
• Research and identify best practices and market trends on Internal Communication and Engagement solutions for sharing with Business and HR functions

QUALIFICATIONS

Education:

• Minimum of 3-year tertiary diploma or degree (specialisation in Communications/Journalism/Marketing/as appropriate)
• Relevant certification / accreditation / membership with professional body in areas relating to Corporate Communications, Digital Marketing, Internal Branding, and employee engagement, would be an advantage

Experience:

• Minimum of 2 years’ experience in corporate communication, journalism or digital marketing  
• Telecommunications, digital services, news media, agency  or technology industry experience
• Experience working in a small to medium organisation

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Key areas of responsibilities of the role include:

• Ensure timely closure of the financials for month/quarter/year ends in Oracle Fusion and loading of financials in FCCS and HFM 
• Ensure the accuracy and completeness of the entries posted in the System by reviewing and approving journal entries, accounting schedules, reconciliation etc.
• Oversee the Intercompany closing in ARCS (posting and matching) and Cash flow loading are done on time and ensure timely resolution of any mismatches/disputes 
• Accountable and oversee the functions in Bayobab and FibreCo (Bayobab) related to Bill to Cash, Procure to Pay, Technical Accounting and Financial reporting and provide leadership support to the team ensuring compliance, accuracy, and completeness of the financials 
• Oversee the Bill to Cash process including customer onboarding check, monthly invoicing, dispute management, review of various reconciliations and performance reports, accounts receivable, collections and credit management
• Work closely with Opco leadership team in finalizing Opco settlements, review and approve payments as per DOA, engage with Partners and Suppliers senior management to deal with any escalations and dispute managements 
• Provide technical advice, commentary, board papers, points of view with the support of Bayobab SM Technical Accounting team 
• Ensure the provision of on time and accurate reports on financial reporting related metrics, KPIs and other agreed goals to Bayobab CFO
• Review all financial and non-financial reporting packs (Interim, Hard close, Yearend) to ensure accuracy, relevance, and compliance to regulatory requirements before being published
• Drive Internal and External audit process (Bayobab & FibreCos) and ensure all required information for the audit provided on time and closure of any issues/ observations identified 
• Oversee the planning and management of overall Bayobab group interim and annual audit ensuring that all audit issues are cleared, and group annual reports are compliant to IFRS
• Support Bayobab Business Finance team with provision of required information for Business Planning and Forecasting, provide commentary for variances reported in the monthly financials and support Budget consolidation during BP/Forecasting cycles
• Provide consistent, well governed, efficient, and financially conscientious FinOps services to the respective Business Units (Fixed and Mobility) and other FibreCos
• Improve operational efficiency and productivity by appropriately allocating resources to drive financial efficacy and prudence over costs, revenue, and capital, relative to the business
• Continue to monitor and ensure improved working capital position in the business with reduced DSO days and manage DPO days effectively without impacting the business
• Steer Procurement function for Bayobab Group with the support of Regional Manager Procurement including regular review of procurement policy, support business reviewing contracts 
• Ensure effective implementation of Bayobab procurement strategy by means of providing direction, structure, business plans and support
• Keep a close review of all travel related POs and procurement reports from TMC and staff reimbursements 
• Work with group GSSC to build and implement advanced analytics tools for automation and digital procurement
• Where required attend Audit Review Committee (ARC) to present financials, accounting policy changes and seek approvals for any major financial adjustments 
• Custodian of the Oracle Fusion Bayobab CoA and ensure any changes to Bayobab COA, Master Data Management (MDM) is reviewed and vetted. 
• Design and manage the internal financial control model, review accounting policies and controls based on a comprehensive risk assessment of operations, processes, policies, governance practice of financial processes
• Drive process automation and optimization including dashboard views for Senior Management
• Review existing and proposed accounting standards based on change in business dynamics, perform impact assessments, and help develop Bayobab views on these proposals as they relate to Bayobab 
• Ensure all FibreCos follow and consistent with the accounting policies adopted in Bayobab Financial statements
• Ensure all identified financial Operational risks are well documented and risk mitigation plan in place and timely review of the Finance risk register including timely renewal of insurance contracts
• Oversee and review IFRS adjustments (Specially 9, 15, 16 & Goodwill imparment) and submit for Bayobab CFO for approval
• Accountable for the preparation of half year and annual reports in compliance with IFRS
• Review all accounting related publications (e.g., financial statements – Bayobab Separate and Consolidated, investor reports), formal papers prepared for the board, auditors and / or other external parties on compliance with technical accounting matters
• Provide guidance in the development and implementation of financial billing systems integrated into Oracle Fusion, Finance Master Data governance processes to establish and monitor standards and change control
• Oversee the provision of support and resolution of issues arising from the implementation of technical accounting requirements (including information for analysts and investor relations)
• Contribute and provide inputs to Bayobab CFO; work in close collaboration with Business Finance, Bayobab Tax, Bayobab Treasury, Bayobab RAFM to deliver on strategic priorities and day-to-day financial operations
• Establish strong collaborative practices, ways of work and service level agreements with Bayobab Business Finance, Group Finance, FibreCo MD and Finance teams to drive cohesive strategic planning for financial operations and consolidations
• Support FinOps set up in New FibreCos and ensuring all financial process and systems and set up to function seamlessly
• Build and manage a high performing team by providing leadership, role clarity, training, performance, and career development. Source, induct and manage talent in accordance with legislative & Bayobab HR guidelines
• Drive FibreCo set ups in key Tier 1, 2 and 3 markets with close coordination with other cross functions (PMO, HR, Legal, Strategy & Technology) 
• Support Data Centre set up in various markets based on strategic direction 
• Represents in regular senior management meetings of the Company 
• Drive Cost Optimization programme across Bayobab 
• Ensure all Financial risks has been documented, consulted various stakeholders, and taking best effort to minimize the exposure 
• Assists Bayobab CFO in all Financial Operational matters in Bayobab and its subsidiaries 
• Build and manage a high performing team by providing leadership, role clarity, training, and career development 
• Establish and monitor performance benchmarks for financial team in order to ensure ongoing effectiveness of the division
• Attract, retain, and develop a high-performance team 
• Continually develop a culture of strong collaboration and effective team working
• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team. Source, induct and manage talent in accordance with legislative guidelines
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Job Requirements 

(Education, Experience and Competencies)

Education:

• Minimum of 4-year tertiary degree in Finance/ Commerce/ Accounting (mandatory)
• Qualified Chartered Accountant/Chartered Finance Analyst/Relevant Financial Management Professional Qualification (preferred)
• Postgraduate qualification/MBA (Advantageous) 
• Relevant certification / accreditation / membership with professional body in Finance, Internal Controls/Technology & Digitization bodies

Experience:

• Minimum of 10 years’ post qualification experience at least 3-5 years in senior leadership role 
• Proven track record in exceptional financial performance 
• Solid experience in setting up entities and processes across African markets 
• Experience in managing a large team made up of mainly highly qualified individuals
• Track records in driving and delivering successful business transformation projects
• High commitment to results and prior experience in driving performance 
• Worked across diverse cultures and geographies
• Abreast of global mind-set and best practice with regards to operations