Job Opportunities at Nedbank

Job Purpose

• To deliver outstanding sales performance; manage branch/ market's sales objectives and staff sales capacity; to grow and maintain Nedbank client base and ensure branch/ market profitability.

Job Responsibilities

Nedbank Goals:

• Grow market share; ensure client acquisition, retention and cross-selling of bank products.
• Support the achievement of the business strategy, objectives and values.
• Achieve entrenched sales objectives and targets for branch/ market.
• Manage all sales related leads efficiently and timeously .
• Ensure branch/ market operational effectiveness through the uptime of all devices in Self-service, Phygital and Semi-assisted zones; the Automatic Teller Machines/ Intelligent Depositors and the Self-Service Kiosks.
• Drive needs-based selling through the sales staff.
• Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
• Drive client acquisition and increase digital market activity across the community.
• Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
• Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
• Ensure engaged, cared-for and focused employees.

Client Engagement:

• Ensure best rated (#1) in client service and satisfaction. 
• Ensure direct report team deliver world class service by effective use of client experience measurement tools.
• Entice clients to digital and  self-service and ensure digital adoption.
• Ensure that clients shift to self-service and digital channels.
• Understand client needs and deliver great client service to ensure client satisfaction.

Risk & Operations:

• Ensure compliance to operational and legislative requirements.
• Achieve minimum performance on Risk & Compliance audits.
• Ensure all compliance on mandatory training is completed timeously.
• Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
• Achieve regulatory compliance objectives for FAIS, AML, FATCA, TCF & POPPIA.
• Achieve effective BROTA compliance.
• Manage Frauds and Losses for Branch/ market.
• Ensure Banking Hall complies with OHASA standards.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained.
• Manage AML sustainability objectives.
• Achieved the required standards for monitoring assessments.
• Manage all Operations Housekeeping standards.

 Lead:

• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals.
• Drive Nedbank culture by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage and track staff performance and apply corrective action where applicable.
• Manage staff leave requirements.
• Manage staff on-boarding process for staff to become proficient.
• Build trusting working relationships with subordinates, managers and support departments through regular engagements.
• Manage staff resources to ensure team efficiency, productivity and full participation.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• An approved FAIS qualification (i.e. Banking or Sales)

Minimum Experience Level

• Must have 1 - 2 years Sales and service banking experience.

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Customer service principles
• Staff resource planning
• Change management
• Governance, Risk and Controls
• Nedbank policies and procedures

Behavioural Competencies

• Coaching the Sales Team
• Delegation and Empowerment
• Motivating the Sales Team
• Creating a Culture of Trust
• Building Customer Relationships
• Guiding Sales Transformation
• Broadening Business Value

go to method of application »

Job Purpose

• To, as an experienced quantitative analyst, attract, develop, and retain analytical talent through people analytics and the offering of a best-in-class quants Employee Value Proposition. Be curious and passionate to innovate and implement EVP offerings with a focus on Retail and Business Banking (RBB) analysts, with the aim to broaden over time. 

Job Responsibilities

• Build relationships with stakeholders by networking through targeted and informal interactions and consistent delivery of quality output to build trust.
• Build partnerships with clients to understand the business needs and manage expectations through communication, influence, and regular engagement.
• Talent acquisition for RBB Value Analytics (VA) Teams – Recruitment process management and optimisation of in-person and online quantitative assessments, case studies, referrals, job specifications, CV database, and talent acquisition pipeline.
• Drive quantitative and modelling learning and development by utilizing online resources (e.g., Udemy & LinkedIn), 3rd Party programmes (e.g., Data Science Program) and ongoing Quant community workshops and knowledge shares that will continue to upskill the quants community and create a culture that drives the RBB and Nedbank’s vision and values.
• Develop and deliver quant-specific learning modules that will enable quants to apply themselves in the Nedbank context.
• Manage and develop the RBB Value Analytics Framework to ensure a consistent approach to the management, recruitment, remuneration, and retention of key Quant staff including the development, training, application, and rotation of quant skills in conjunction with the Business Units and Group. 
• Enhance the existing Quants EVP through initiatives such as hackathons, analytical conferences, data science immersions, quants squads, leadership training, manager toolkits, mentor programme, analyst framework improvements, talent mobility, remuneration initiatives, and study leave.
• Drive desired outcomes through HR/People analytics such as remuneration, retention strategies, attrition modes, and Qualtrics surveys.
• Research and implement HR/ People analytic models and dashboards.
• Source, collate, clean, maintain, and report on HR/ People analytics data with respective KPIs for recruitment, learning & development, and EVP initiatives.
• Innovate, research, implement and manage EVP offerings and the data behind them such as the Analyst Framework; newsletters; mentor programmes; quant squads to solve business problems; speed-networking; offering awareness sessions; bursary programmes; surveys; etc. 
• Create a culture within RBB to attract and retain talent by engaging with stakeholders and analysts in the community. 
• Ensure regulatory and internal compliance across the credit life cycle to avoid undue reputational risk and losses to Nedbank.
• Communicate the output of team to relevant committees / forums to facilitate improved measurement and management of risk.
• Meet business/function requirements by engaging and managing external stakeholders when required.

Responsibilities Continued

• Develop and introduce a people strategy that will create a culture that drives the Cluster and Nedbank's vision and values.
• Build a high-performance team through managing resources, retention of critical staff.
• Ensure that the leadership agenda has been embraced by the division / function by ensuring leadership relevant strategies and plans have been communicated and implemented by direct reports.
• Manage performance of reports and hold them accountable for managing the performance of their reports by taking corrective action as required, recognising, and rewarding team.
• Actively build a culture of improvement by ensuring the design and implementing active talent management; succession planning strategies for division/function and obtaining buy-in from relevant stakeholders.
• Contribute to team effectiveness by participating in the recruitment and selection of staff.
• Optimise performance and motivation by holding managers accountable for developing their staff and themselves.
• Empower team to make decisions and recommend tailored solutions through coaching and mentoring practices.
• Focus on self-development through coaching and seminars.
• Continuously enhance quality by reviewing and improving processes, systems and workflows.

Key Critical Tasks

Create and manage a backlog to optimise the following areas:

• Recruitment of quants across Nedbank (focus on RBB)
• Learning & Development offering to quants in Nedbank
• EVP offering to quants in Nedbank
• People analytics initiatives (focus on RBB quants, with intention to broaden over time)

Type of Exposure

• Engaging with more than 250 quants group-wide
• Building a community of technically competent and high-performing quantitative analysts
• Talent management
• Developing a function strategy plan
• Establishing and maintaining collaborative relationships with peers / subordinates / managers

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Professional Qualifications/Honour’s Degree

Preferred Qualification

• Relevant master’s Degree, FRM, PRM, CFA.

Technical / Professional Knowledge

• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Strategic planning
• Business writing and presentation skills

Behavioural Competencies

• Entrepreneurship
• Sharing Responsibility
• Strategic Influence
• Cultivating Networks and Partnerships
• Compelling Communication
• Driving Execution

Closing Date: 25 August 2023

go to method of application »

Job Purpose

• To provide essential support to the advisors and our clients, in line with the 6-step financial advice process, whilst ensuring overall contribution for growth in revenue, profitability, and market share for Distribution in Wealth Management.

Job Responsibilities

• Managing the relationship linked to various stages of the client’s journey, from new business, additional investments, client reviews, and all compliance and risk related matters.
• Manage end to end client onboarding, maintenance and offboarding processes.
• Adopt and execute with a client centric approach in all aspects of focus and delivery.
• Manage and fulfil on all client related responsibilities on the 6-step advice process which includes direct support to the advisor and client, as well as identifying opportunities for cross-sell and up-sell.
• Preparation of client review packs encompassing Client and FAIS reviews for Advisors.
• Establish, build, maintain, and support relationships with clients through regular engagement directly with client.
• Responsible for client relationship and experience by facilitating and helping navigate the client through the business with regards to queries and requests.
• Prepare pack for new client/secondary accounts, including application forms, and conducting of relevant searches, such as CIPC.
• Checking the completed packs received from Advisors/clients for accuracy before submitting for approval to the various teams, including onboarding and compliance.
• Loading and updating client information and details on relevant systems for workflow tracking and other updates as per business process and requirements.
• Manage workflow on systems and processes into the various support teams, including Portal, CRM
• Manage client relationships for advisors and business which includes preparation, scheduling appointments, follow up to appointments, and post review capturing.
• All activities linked to preparing, analysing, and reviewing the transactions in the investment business whilst supporting our clients and advisors, and aligning to business, compliance, and risk processes.
• Sales and transaction specific liaison which includes client contact & contact with various other support teams to fulfil on Advisor/client requests.
• Management of all investment related requests from the client and advisors.
• Preparing all compliance and risk templates related to the client namely, EDD /FICA and High-Risk. 
• Deliver service to clients by ensuring that client expectations are understood and met in line our distribution segmentation strategy.
• Managing and loading leads and sales activity for advisor/s and attending to data quality related reports.
• Drive, embrace and embed use of automation and digital tools in the business.Educate and support clients on digital tools and app.
• Optimise efficiency and effectiveness with regards to processes, systems, and technology.
• To responsibility for self-upskilling, growth, and development.

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant industry specific qualification in sales and advice. 

Finance Degree.

Essential Certifications

• Regulatory examination (role dependent)

Preferred Certifications

• CFP

Minimum Experience Level

• 3-5 years’ experience in a related financial services industry.

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge

Behavioural Competencies

• Building Customer Loyalty
• Initiating Action
• Applied Learning
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work

go to method of application »

Job Purpose

• To develop, monitor, and report on the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to comply to regulatory requirements and ensure alignment to international best practice. 
• Coordinate the production of Risk Assurance reports to facilitate the effective monitoring and management of operational risk across the group and adhere to regulatory requirements. Drive the strategic effectiveness of Risk Assurance and continually enhance the operational risk governance processes.

Job Responsibilities

FACILITATE GOVERNANCE:

• Maintain a strong oversight of the Operational Risk Management Framework (ORMF) in terms of adherence to Group Policies and Procedures, regulatory requirements, and sound corporate governance principles.
• Provide input into the enhancement of the ORMF methodologies, policies, processes and provide guidance through research to address operational risk challenges in Nedbank and its subsidiaries.
• Ensure the implementation of the ORMF across Clusters. 
• Embedding and enhancing the Advanced Measurement Approach (AMA) and the New Standardised Approach (NSA) requirements.
• Ensure improved business results by providing strategic advice to the Group on the AMA, operational risk systems and operational risk management.
• Contribute to the setting of operational risk appetite for the Group, client facing Clusters and operational risk event type in line with the Group Risk Appetite Framework. 
• Manage the operational risk capital level, profile, and risk appetite ranges. 
• To provide guidance, assistance, and support to operating areas in the development of their own Risk Profiles on a continuous basis.
• Assess the relevance of the top international risks/emerging risks to Nedbank. 
• Champion innovation and best practice enhancements in operational risk management and oversight. 
• Improve the effectiveness and relevance of internal and external loss operational risk data through the analysis, interpretation and increased usage of operational risk data elements and benchmark against international best practice for improved operational risk practices. 
• Develop and execute the Risk Assurance plan to ensure adequate oversight and coverage of key risks within the Group.
• Review outcome of operational risk practices of stakeholders by analysing, reviewing, and assessing internal controls via targeted assurance reviews/activities. 
• Monitor and analyse major operational risk losses and control breakdowns through the facilitation of root cause analysis conducted by stakeholders and recommend appropriate corrective action and/or interventions. 
• Identify regulatory changes and potential future operational risk impacts through scanning of the business, regulatory and international environments to enable stakeholders to prepare for future potential operational risks. 
• Create, promote, and embed a culture of operational risk management by providing operational risk training interventions, client engagements and awareness.

MANAGE REGULATORY REQUIREMENTS:

• Maintain regulatory requirements and sound corporate governance principles.
• Provide input into, and advice on the alignment between regulatory capital and Nedbank clusters' risk profile and risk appetite by recommending corrective action or mitigating strategies to minimise exposure.

BUILD RELATIONSHIPS:

• Establish, maintain, and manage strategic partnerships and long-term relationships with internal and external stakeholders. 

PROMOTE DEVELOPMENT AND LEARNING:

• Take ownership of your role and personal development to cultivate a deeper understanding of information to better meet requirements of internal and external stakeholders.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• BCom in Risk Management, Finance, Financial Management, Accounting, Auditing, or Information Systems

Minimum Experience Level

• 10 years financial services experience;
• Significant Operational risk experience;
• Significant risk management experience;
• Significant internal control and assurance experience;

Type of Exposure

• Conducting root cause analysis
• Analysing situations or data that requires an in-depth evaluation of multiple factors
• Developing ways to minimise risks
• Drafting executive and board committee risk reports
• Managing conflict situations
• Influencing stakeholders to obtain buy-in for concepts and ideas
• Sharing information in different ways to increase stakeholders understanding
• Brainstorming ways of improving a product or situation
• Challenging the status quo with a view to improving the environment or peoples understanding
• Communicating standards to others
• Comparing two or more sets of information
• Conducting a needs analysis
• Writing business proposals  
• Working with a group to identify alternative solutions to a problem
• Interacting with diverse people
• Interacting with regulatory, supervisory and industry bodies
• Building and maintaining effective relationships with internal and external stakeholders
• Analysing and interpreting quantitative and qualitative data
• Interacting with various levels of management 
• Managing multiple projects
• Answering customer questions
• Communicating complex information orally
• Communicating complex written information
• Identifying trends 
• Identifying risk industry trends
• Checking accuracy of reports and records
• Conducting gap analysis
• Coordinating and securing buy-in from internal stakeholders
• Preparing and delivering presentation
• Providing professional advice/opinion
• Using different approaches in new work situations
• Analysing business operations
• Conducting research from multiple sources
• Conducting root cause analysis
• Integrating different sources of information

Technical / Professional Knowledge

• Cluster specific operations
• Communication Strategies
• Governance, Risk and Controls
• Operational risk management
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Technologies

go to method of application »

Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous

Requirements

• NQF Level 5 or Higher in a Financial or Business-related field essential
• Matric / Grade 12  / National Senior Certificate
• Post-Grad Degree in Financial/Business Management is an advantage
• Valid driver's license and own reliable transport is essentia

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Closing Date  -  23 August 2023

go to method of application »

Job Purpose

• To manage and fulfil complex and routine Exchange Control (Excon) applications, including the advisory on and administration of Excon services, to ensure regulatory and reputational risks to Nedbank Group are mitigated, and to provide specialist advice to clients on Excon related propositions and products. 

Job Responsibilities

• Maintain the overall objectives set for Excon Advisory & Services within Client Delivery
• Provide advice on and complete Excon applications in line with own mandates for both complex and routine structures. 
• Provide an exchange control advisory and consultation service to CIB clients that complies with the exchange control rules; regulations and directives as set by the South African Reserve Bank (SARB).
• Manage expectations across the value-chain by clarifying mandates, scope and resource constraints, including alternative solution options.
• Keep abreast of changes to rules, regulations and directives by engaging with the SARB. 
• Ensure alignment to agreed processes and standards through obtaining sign-off of the technical preparation, content verification and processing of exchange control applications submitted to SARB.
• Engage with and provide guidance to consultants on the preparation of complex and/or out of the norm exchange control applications.
• Assist team members to facilitate the approval of exchange control applications that do not meet the rules, regulations and directives as set by SARB.
• Manage and sign-off on internal exchange control approvals, as per mandate from SARB to Authorised Dealers.

Job Responsibilities Continue

• Determine and track outstanding documentation/information on submitted and completed applications. 
• Enable regulatory compliance by ensuring that all requests for exchange control applications are screened against the Sanctions/Office of the Foreign Assets Control list. 
• Ensure clients submit relevant documentation required by the regulator to resolve queries. 
• Ensure a gold standard of client experience by providing reliable and correct advice on Excon applications in accordance with mandates, assist clients in preparing Excon applications, submitting the applications and following up on outstanding applications with the SARB, and queries.
• Ensure the clear prioritisation of applications, queries, and advice in line with the urgency, materiality and size of the application. Expedite exchange control applications for high value clients.
• Provide exchange control input and advice pertaining to new products and ensure products comply to prescribed processes and ensure that Nedbank retain its foreign exchange license. 
• Drive the digital agenda for improving the application process and resultant client experience, by providing a reliable platform to ensure follow up of outstanding tasks and reliable and accurate management information to manage turnaround time, volume, resource allocation and risk management
• Ensure an effective control environment based on regulatory compliance, risk management, market conduct and other business process obligations to ensure alignment with internal and independent audits.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce Hons: Finance, Law, Economics, Accounting or Administration

Minimum Experience Level

• +7 years experience in Exchange Control and regulation and 3+ management experience.

Technical / Professional Knowledge

• Change management
• Client service principles
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Money laundering
• Negotiation techniques
• Operations planning
• Principles of project management
• Relevant regulatory knowledge
• Resource allocation principles
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Coaching
• Communication
• Earning Trust
• Continuous Learning
• Customer Focus
• Influencing

Closing Date

23 August 2023