Jobs at KPMG

Job Description 

• The IT Service Desk Lead plays a critical role in providing advanced technical support and acts as a first point of escalation. Responsible for day-to-day operations, ensuring timely and effective resolution of technical issues, driving continuous improvements by developing and implementing procedures to improve services. Ability to develop effective working relationships within the IT team and business to provide consistent, high-quality service.

Key responsibilities:

Incident Management:

• Managing and prioritising incoming tickets to the Service Desk, via different channels, and ensure timely and effective resolution of end user issues,
• Take overall responsibility for incident management and request fulfilment,
• Notify the IT Service Delivery Manager on any issue that could significantly impact the business,
• Ability to handle more complex tickets and collaborate with the relevant IT Support teams,

Reporting:

• Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the                department,
• Track and analyse trends in Incidents to anticipate potential problems and implement proactive measures to reduce recurring issues,
• Managing readiness of IT equipment for on-boarding new staff as well returning of IT equipment when staff are off-boarding. Including new intake and vacation               student movements,
• Participating and managing Projects.

Team Management:

• Lead and manage the team by providing guidance, coaching, and mentoring to ensure a high-performance team,
• Manage KPI and undertake performance reviews as required to improve the quality of work, and knowledge,
• Ensure team take ownership of user issues and be proactive when dealing with user issues. Ensure all calls are logged in the ServiceNow,
• Manage leave, stand-by and shift rosters,
• Review Service Now tickets to ensure 1st level resolution are met within agreed SLA,
• Promote positive team culture through collaboration, knowledge sharing, and professional development.
• Conduct regular team meetings and training sessions,
• Review customer satisfaction surveys and take appropriate action,
• Work closely with the Assets to fulfil hardware requirements,
• Handle team escalations until resolution.

Technical:

• Demonstrate sound knowledge to support various applications and hardware technologies, 
• Ability to analyse and resolve complex technical issues,
• Create and maintain knowledge articles,
• Ensure troubleshooting guides are available and up to date,
• Oversee Printer and Video Conferencing services,
• Continuous upliftment of the team’s troubleshooting skills.
• Engaging with EUC and NITSO teams to ensure all computers are compliant with necessary updates to mitigate security risk.

Skills:

• Experience in presenting technology recommendations from a business perspective,
• An excellent working knowledge of the current MS Office products, particularly Excel (Advanced Excel skills) is required,
• Excellent people skills with the ability to communicate effectively at all levels and manage people and their expectations,
• Exhibits utmost integrity and displays visible stewardship character traits in the handling and security of all KPMG assets,
• Has a strong preference for following and maintaining standards and procedures,
• Ability to work independently and as part of a larger team,
• Good organisational skills to ensure effective planning and prioritisation takes place regularly.

Attributes:

• Extremely high level of confidentially and integrity,
• Excellent client focus and ability to deal with conflict,
• Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations,
• Ability to effectively multi-task with strong organisation skills; a self-starter with initiative, ability to foster innovation and excellent problem-solving skills,
• The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while        championing inclusion and diversity,
• The ability to work well under pressure and to perform to deadlines,
• Team player who is self-aware,
• Sound decision making ability with the ability to consult where needed,
• Focus on continuous improvement within the ITS function while advancing an ethical environment,
• High level of attention to detail and a desire to drive quality,
• The ability to work unsupervised.

Minimum requirements to apply for the role (including qualifications and experience):

• Matric,
• Degree in Information Technology is strongly recommended,
• ITIL Certification is essential, 
• Experience of at least +5 years in Service Desk environment is essential,
• Experience of at least 2 years managing an IT Support team is essential.

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Job Description:

• An experienced Business Development Associate Director, to focus on the firm’s top priority accounts within the ENR sector and to support the lead relationship partners and account teams to drive profitable revenue growth and deliver exceptional client value

Key responsibilities:

•  Have/Build a deep understanding of the client’s priorities and strategies Utilise this insight to create demand across multiple service lines
•  Facilitate and support client touch points and generate new revenue streams
•  Identify and build new client relationships, while protecting and maturing existing relationships between KPMG and the client to deliver opportunities and profitable         growth
• Support the lead relationship partners or directors in building high performing Client Service Teams
• Co-create and implement effective account strategies including relationship mapping, management of opportunity pipeline and generation of investment plans
• Bringing discipline, structure and support to account teams through management information, market insight, knowledge sharing and meeting preparation
• Working right across the pursuit process to inform, support, challenge and inspire the account team(s) to convert opportunities

Skills:

• Experience working in the ENR sector, or in a client facing or sales/ business development role focused on the ENR sector is highly desirable Transferable                    experience across other sectors will also be considered
• Understanding of best practice account management principles with the ability to implement both strategic and tactical initiatives
• A proven track record in sales, business development and client relationship management in a highly competitive B2B environment
• Strong stakeholder management and experience in working with diverse account teams
• Commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
• A strong knowledge of a sales methodology and proven experience of driving opportunities through to revenue
• Experience of procurement principles is highly desirable

Personal attributes:

• Excellent communication skills and gravitas with senior staff stakeholders, as well as demonstrate a thorough understanding of the strategic business drivers for            complex clients
• A proactive individual who can work effectively as part of a team, which may at times be geographically dispersed
• A collaborative individual who can learn from, contribute to, and participate as a member of the broader go to market initiatives within the firm

Minimum requirements to apply for the role (including qualifications and experience):

• ENR Sector Experience
• Similar Business Development Senior Role in B2B environment
• Detailed knowledge of sales methodologies
• Proven experience in creating demand and converting opportunities
• Strong Stakeholder Management experience with diverse teams
• Experience related to procurement principles

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Job Description 

• The purpose of the position is to assist the KPMG Risk Management team to conduct research, compile KYC background reports and to support the line manager and team members with daily tasks.

Key responsibilities:

• Execute research through available public source information using specific research methodologies (with the help of third-party provider subscription tools) on current   and target clients and suppliers.
• Draft background check reports in multiple formats within set timeframes.
• Escalate requester queries appropriately, where required.
• Aid the reporting line Manager and team members with daily general tasks. 

Skills:

• Computer literacy
• Ability to interpret information and extract the key points from information sources
• Analytical thinker
• Keep sense of responsibility and ownership.
• Ability to work under pressure and able to prioritise effectively.
• Good interpersonal skills are essential.
• Good report writing skills.
• Ability to work independently and as part of a team.
• A passion for doing research.

Personal attributes:

• Attention to detail
• Diligent and organized
• Problem solver
• Flexible
• Team player
• Technology savvy

Minimum requirements to apply for the role (including qualifications and experience):

• Matric or a Senior Certificate (Grade 12).
• Minimum 1 years’ experience in executing research activities and drafting reports.
• Proficient in MS Office.
• Studying towards a Postgraduate Diploma in Risk Management, a Diploma in Forensic investigations, a Degree in journalism, or a certificate/ diploma in Anti-Money Laundering and Counter Financing of Terrorism will be an advantage