Service Provider Manager Jobs at Oneplan Underwriting Managers (Pty) Ltd

Relationship Management

• To direct, plan and implement a Vet and Pet Service Provider Network strategy to contribute towards the achievement of the company’s sales objectives (including blister packs)
• Prospecting for new clients
• Cultivate long-term customer relationships in order to promote and reinforce the client’s value proposition
• Obtain complete knowledge of competitor products and markets
• Technical knowledge of industry and best practices
• Attend brand and marketing events as the Brand Ambassador for the Company as and when required;
• Assist with the Stock control and running of the Onepet Store

New Business Development

• Promote and detail products and services to Vet Network and related stakeholders (includes end-users, veterinarians and veterinary clinics, co-ops, distributors and wholesalers);
• Identify opportunities for growth within the Vet and Pet Service Provider Network;
• Promote the Referral program with vets and practice owners.
• Referral Card Stock and Distribution
• Manage active participation list and ensure the Onecard has been correctly allocated.
• Create a WhatsApp group for each vet practice to encourage participation in the Referral program.
• Distribute and maintain A5 QR Code Counter scanners at each referrer and monthly testing of links to ensure they are working.
• Conduct daily check-in with sales team on how your vet leads are performing. If leads are not converting, provide feedback to vets / reception of the relevant practice.

Administration and Reporting

• Maintain up-to-date record keeping and administration Be available and willing to assist with any additional tasks and projects, as required by the department.
• Weekly reporting to management
• Provide insight into the service and sales aspects to position our brand in a uniformed manner throughout the business;  
• Consolidation of sales and leads from the unique referral URL links to be completed weekly, on Thursdays, prior to payment to participants.
• Ensure referrer conversion list is sent timeously for payment.
• Collection and daily reminders of Referrals either via Whatsapp or a physical referral card.
• Keep track of your referrals to submit to your manager, to verify prior to payment of any commission due.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Requirements

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12;
• Ability to Speak English and Afrikaans - essential
• Minimum 4 years’ experience in sales/relationship management environment
• Experience in Pet / Health Insurance environment advantageous
• Meet FAIS fit and Proper requirements
• Own vehicle essential

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Relationship Management

• To direct, plan and implement a Vet and Pet Service Provider Network strategy to contribute towards the achievement of the company’s sales objectives (including blister packs)
• Prospecting for new clients
• Cultivate long-term customer relationships in order to promote and reinforce the client’s value proposition
• Obtain complete knowledge of competitor products and markets
• Technical knowledge of industry and best practices
• Attend brand and marketing events as the Brand Ambassador for the Company as and when required;
• Assist with the Stock control and running of the Onepet Store

New Business Development

• Promote and detail products and services to Vet Network and related stakeholders (includes end-users, veterinarians and veterinary clinics, co-ops, distributors and wholesalers);
• Identify opportunities for growth within the Vet and Pet Service Provider Network;
• Promote the Referral program with vets and practice owners.
• Referral Card Stock and Distribution
• Manage active participation list and ensure the Onecard has been correctly allocated.
• Create a WhatsApp group for each vet practice to encourage participation in the Referral program.
• Distribute and maintain A5 QR Code Counter scanners at each referrer and monthly testing of links to ensure they are working.
• Conduct daily check-in with sales team on how your vet leads are performing. If leads are not converting, provide feedback to vets / reception of the relevant practice.

Administration and Reporting

• Maintain up-to-date record keeping and administration Be available and willing to assist with any additional tasks and projects, as required by the department.
• Weekly reporting to management
• Provide insight into the service and sales aspects to position our brand in a uniformed manner throughout the business;  
• Consolidation of sales and leads from the unique referral URL links to be completed weekly, on Thursdays, prior to payment to participants.
• Ensure referrer conversion list is sent timeously for payment.
• Collection and daily reminders of Referrals either via Whatsapp or a physical referral card.
• Keep track of your referrals to submit to your manager, to verify prior to payment of any commission due.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Requirements

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12;
• Ability to Speak English and Afrikaans - essential
• Minimum 4 years’ experience in sales/relationship management environment
• Experience in Pet / Health Insurance environment advantageous
• Meet FAIS fit and Proper requirements
• Own vehicle essential