Top Jobs at Nedbank

Job Responsibilities

• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
• Delivery of a well-structure and standard designed, quality assurance solutions within the timelines agreed with the delivery team.
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
• Work closely with Test Leads, Chapter Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our client.
• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Contribute to the systematic breakdown of the business need into manageable feature(s), stories and epics that can be delivered.
• Participate in the backlog grooming.
• Participate in the sprint planning, test estimation and success criteria per story.
• Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.
• Collaborate with the Core Technical Team to continuously improve the test harness, automation frameworks and overall platform.
• Develop the automation code using the automation framework for execution.
• Implement the test automation solutions with the objective that it has adequate coverage within the sprint and can be re-used for regression testing.
• Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.
• Confirm that the automation test suite implemented is appropriately catalogued and aligns with the governance.
• Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose software non-funtional testing.
• Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
• Report status of testing to the squad daily.
• Participate in all retrospective reviews.
• Participate in the showcase to stakeholders.
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Software Test Engineers within the team to improve their technical capabilities.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.

Job Responsibilities Continue

• Test Automation of all applications, delivering within the SAFe construct. The candidate will work in a squad, doing in-sprint automation, leverage the approved Toolsets in EQA (Selenium, Appium, JMeter, RestAssured, using JAVA with IntelliJ).

Required Technical Knowledge 

• Quality Assurance Engineering practices
• Java programming skills
• QA Toolsets (eg: Selenium, Appium, Healenium, RestAssured etc)

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bootcamp training in Agile and DevOps.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Preferred Certifications

• Bootcamp training in Agile & DevOps.

Minimum Experience Level

• 5 - 8 years Test automation experience
• Testing of Web & Mobile frontends and APIs
• Insprint automation using established Test Tools and Frameworks
• Non-Functional Testing and integration into DevOps Pipelines

go to method of application »

Job Responsibilities

• Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders through transparent communication which align to the Nedbank Values.  
• Work closely with Quality Assurance Leads, Practise Leads, Business Analysts, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.    
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.    
• Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.    
• Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.    
• Delivery of a well-structured quality assurance solution, aligned to enterprise quality practices and standards, within the timelines agreed with the delivery team.    
• Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.    
• Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.    
• Participate in the backlog grooming.    
• Participate in the sprint planning, test estimation and acceptance criteria per story.    
• Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.

Job Responsibilities Continue

• Collaborate with the Core Technical Team to continuously improve the automation frameworks and overall platform.    
• Develop the automation code using the automation test kit for execution.    
• Implement the test automation solutions with the objective that it has adequate coverage within the sprint.    
• Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.  
• Confirm that the automation test code implemented is appropriately catalogued, stored and aligns with the required governance.    
• Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository    
• Integration into and test automation execution on DevOps pipelines.    
• Log defects using the pre-defined defect management process and tool, and ensure the relevant information is captured accurately that will assist with the root cause analysis.    
• Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.    
• Report status of testing to the squad daily.   
• Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.    
• Participate in all retrospective reviews. 
• Participate in the showcase to stakeholders.  
• Understand and manage own time based on expected timelines articulated by the line-management and project expectations.    
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.    
• Seek ongoing improvements in technical capabilities.   
• Mentor the Software Test Engineers within the team to improve their technical capabilities.    
• Support the achievement of the business strategy, objectives and values.    
• Stay abreast of developments in field of expertise.    
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.    
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).   
• Participate and support corporate responsibility initiatives for the achievement of business strategy.  
• Seek opportunities to improve business processes, models and systems though agile thinking.    

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bootcamp training in Agile and DevOps.

Preferred Certifications

• ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

Minimum Experience Level

• 5 - 8 years Test automation experience
• Testing of Web & Mobile frontends and APIs
• Insprint automation using established Test Tools and Frameworks
• Non-Functional Testing and integration into DevOps Pipelines

go to method of application »

Job Responsibilities

• Build a deep understanding of the business need in order to contribute to the ongoing value proposition.
• Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
• Participate in the sprint planning, and success criteria per story/epic.
• Participate in the Squad backlog grooming.
• Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove any blockers.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
• Facilitate the handover of QA deliverables for all testing phases.
• Review and ensure all QA artefacts are stored centrally.
• Encourage continuous learning and questioning of the business and technology.
• Allow for and encourage significant investment in the end-to-end QA design.
• Review and prioritise all issues raised by the Software Quality & Test Engineers.
• Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
• Ensure the QA deliverables produced aligned to the test approach.
• Communicate the Product risk to the Product Owner, Scrum Master & Chapter Lead and highlight any mitigating factors.
• Ensure the defect management process is adhered to by the Software Quality & Test Engineerss and where necessary chair the defect triage sessions.
• Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).
• Produce a closeout report and monitor product health in production for 2 weeks to ensure any issues are referenced in the report for completeness.
• Elicit business and Subject Matter Expert participation and input where necessary.
• Encourage Peer reviews of the QA artefacts.
• Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.
• Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
• Seek ongoing improvements in technical capabilities.
• Mentor the Engineers within the team to improve their technical capabilities.
• Responsible for performance management of direct reports (e.g. performance contracts, development plans, poor performance and improvement plans, and review).
• Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).
• Ensure direct reports' time sheets are created and signed off timeously.
• Responsible for resource capacity plan(s).
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Agile certification and training in DevOps would be advantageous.

Essential Certifications

• ISTQB foundation or equivalent (ISEB)

Minimum Experience Level

• 2 or more years in a Lead role
• 6-8 years test automation experience
• Java
• Selenium
• API testing (RestAssured/Karate/SOAPUI)
• Jmeter

go to method of application »

Job Responsibilities

• Ensure clients are kept up to date by preparing and presenting status reports to stakeholders.
• Build relationships by establishing networks within area of responsibility and within client business areas.
• Build trusting relationship with relevant parties.
• Determine goals, time frames, funding limitations and procedures for accomplishing test projects.
• Ensure understanding of client needs.
• Ensure financial targets are met. Ensure improved team efficiency. Meet financial targets for team.
• Deliver on project requirements..
• Ensure staff and resource plans are in place.
• Ensure systems and standards are in place for test project reporting and documentation.
• Conduct capacity management of staff. Improve year on year effectives of team.
• Ensure team delivery by managing the allocation of work.
• Implement lager testing project.
• Ensure testing projects are delivered on time.
• Ensure team effectiveness and planning by contributing to the formation of the teams three-year plans.
• Operationalise and land the team's strategy.
• Ensure correct prioritisation.
• Solve issues by managing defect meetings for large projects.
• Review work and testing requirements
• Comply with risk standards.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure transformational target are met.
• Participate in the development and implement action plans to address issues raised in culture surveys.
• Create a client service culture, delivering worldclass service.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, using the talent grid principles and developing talent retention programmes.
• Manage the onboarding process of new employees.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• ISTQB foundation or equivalent (ISEB).
• Leadership development programme or variations

Essential Certifications

• ISTQB foundation or equivalent (ISEB). ISTQB (advanced test manager)

Preferred Certifications

Minimum Experience Level

• 6- 8 years of which 2 years in line management

go to method of application »

Job Responsibilities

• Ensure clients are kept up to date by preparing and presenting status reports to stakeholders.
• Build relationships by establishing networks within area of responsibility and within client business areas.
• Build trusting relationship with relevant parties.
• Determine goals, time frames, funding limitations and procedures for accomplishing test projects.
• Ensure understanding of client needs.
• Ensure financial targets are met. Ensure improved team efficiency. Meet financial targets for team.
• Deliver on project requirements..
• Ensure staff and resource plans are in place.
• Ensure systems and standards are in place for test project reporting and documentation.
• Conduct capacity management of staff. Improve year on year effectives of team.
• Ensure team delivery by managing the allocation of work.
• Implement lager testing project.
• Ensure testing projects are delivered on time.
• Ensure team effectiveness and planning by contributing to the formation of the teams three-year plans.
• Operationalise and land the team's strategy.
• Ensure correct prioritisation.
• Solve issues by managing defect meetings for large projects.
• Review work and testing requirements
• Comply with risk standards.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Ensure transformational target are met.
• Participate in the development and implement action plans to address issues raised in culture surveys.
• Create a client service culture, delivering worldclass service.
• Achieve operational excellence.
• Encourage team to generate innovative ideas and share knowledge. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
• Mentor and coach staff on identified performance gaps.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Follow the recruitment process when recruiting talent.
• Maintain a high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, using the talent grid principles and developing talent retention programmes.
• Manage the onboarding process of new employees.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• ISTQB foundation or equivalent (ISEB).
• Leadership development programme or variations

Essential Certifications

• ISTQB foundation or equivalent (ISEB). ISTQB (advanced test manager)

Preferred Certifications

Minimum Experience Level

• 6- 8 years of which 2 years in line management

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Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Essential Certifications

Preferred Certifications

Minimum Experience Level

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

go to method of application »

Job Responsibilities

• Keep abreast of legislation and other industry changes that impacts on role
• Understand and embrace the Nedbank vision and values
• Ensure that own contribution and participation contributes to the achievement of team goals
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
• Stay abreast of developments in field of expertise, ensuring personal and professional growth
• Understand and embrace the Nedbank vision and values, leading by example
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
• Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issues
• Ensure client needs are addressed
• Assist clients by providing consistent second level support and troubleshooting
• Ensure smooth work flow
• Identify opportunities to improve or enhance processes, adding value to Nedbank
• Identify remedial and/or enhancement actions by providing and analysing MIS information
• Monitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancements
• Ensure compliance to standards
• Guide and perform daily operational work requirements within existing policies, processes and procedures
• Ensure the stability of ESM technologies within existing processes, procedures and policies
• Ensure problems are solved effectively
• Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely manner
• Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents
• Research and understand product roadmaps
• Provide input to enhancement by participating in the planning and implementation of upgrades and fixes
• Ensure work is completed to plan
• Ensure that all standards are observed and procedures are carried out timeiously, so that all systems functionality and data is accurate
• Deliver agreed expense budget by ensuring that overtime spend is kept within budget, tracking monthly attendance and leave schedules, and managing all claims and telephony expenses

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• IT Diploma or Degree; Product certification

Essential Certifications

• Certification applicable to relevant technology

Preferred Certifications

Minimum Experience Level

• 3-5 years IT industry with 2-3 of these years in systems management

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Job Responsibilities

• Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
• Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
• Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
• Increase efficiencies through programming and automating processes.
• Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
• Challenge model builds from around the cluster through peer review participation and ensuring best practice.
• Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
• Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
• Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
• Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
• Ensure business process consistency through formal communication; updating and maintaining policies.
• Ensure accuracy and feasibility through impact analysis for newly developed products.
• Review reporting and ensure accuracy through analysis and providing feedback.
• Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
• Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
• Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.

Minimum Experience Level

• 3-5 years analytics experience (preferably within banking/credit risk exposure)
• Advanced SAS and Python proficiency
• Advance SQL expience a must
• Model building experience (scorecard, credit risk models)
• Exposure to Graph Theory and Graph database
• Strong Analytical and Problem Solving Ability

Qualification

• Post graduate degree in Engineering, Statistics, Mathematics, Data Science or similar Science/Commerce degrees

go to method of application »

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Certificate: Call Centre

Essential Certifications

•   FSCA: DOFA Certificate 
•   RE 5 Certificate 
•   120 FAIS Credits 

Minimum Experience Level

• 3 - 4 years experience as a Call Centre Agent: 
• Must have Short -Term and Long -Term Insurance experience