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  • Posted: May 6, 2026
    Deadline: Not specified
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  • Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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    Software Quality Engineer II

    Job Responsibilities

    • Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
    • Delivery of a well-structure and standard designed, quality assurance solutions within the timelines agreed with the delivery team.
    • Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
    • Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
    • Work closely with Test Leads, Chapter Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our client.
    • Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders though honest communication which align to the Nedbank Values.
    • Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
    • Contribute to the systematic breakdown of the business need into manageable feature(s), stories and epics that can be delivered.
    • Participate in the backlog grooming.
    • Participate in the sprint planning, test estimation and success criteria per story.
    • Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.
    • Collaborate with the Core Technical Team to continuously improve the test harness, automation frameworks and overall platform.
    • Develop the automation code using the automation framework for execution.
    • Implement the test automation solutions with the objective that it has adequate coverage within the sprint and can be re-used for regression testing.
    • Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.
    • Confirm that the automation test suite implemented is appropriately catalogued and aligns with the governance.
    • Responsible for testing of the system or component testing under load, high-availability, recoverability and other fit for purpose software non-funtional testing.
    • Log defects using the pre-defined defect management tool and ensure the relevant information is captured accurately that will assist with the root cause analysis.
    • Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
    • Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
    • Report status of testing to the squad daily.
    • Participate in all retrospective reviews.
    • Participate in the showcase to stakeholders.
    • Understand and manage own time based on expected timelines articulated by the line-management and project expectations.
    • Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
    • Seek ongoing improvements in technical capabilities.
    • Mentor the Software Test Engineers within the team to improve their technical capabilities.
    • Support the achievement of the  business strategy, objectives and values.
    • Stay abreast of developments in field of expertise.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
    • Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
    • Participate and support corporate responsibility initiatives for the achievement of business strategy.
    • Seek opportunities to improve business processes, models and systems though agile thinking.

    Job Responsibilities Continue

    • Test Automation of all applications, delivering within the SAFe construct. The candidate will work in a squad, doing in-sprint automation, leverage the approved Toolsets in EQA (Selenium, Appium, JMeter, RestAssured, using JAVA with IntelliJ).

    Required Technical Knowledge 

    • Quality Assurance Engineering practices
    • Java programming skills
    • QA Toolsets (eg: Selenium, Appium, Healenium, RestAssured etc)

    Essential Qualifications - NQF Level

    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Bootcamp training in Agile and DevOps.

    Essential Certifications

    • ISTQB foundation or equivalent (ISEB)

    Preferred Certifications

    • Bootcamp training in Agile & DevOps.

    Minimum Experience Level

    • 5 - 8 years Test automation experience
    • Testing of Web & Mobile frontends and APIs
    • Insprint automation using established Test Tools and Frameworks
    • Non-Functional Testing and integration into DevOps Pipelines

    go to method of application »

    Software Quality Engineer I (SQE I)

    Job Responsibilities

    • Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders through transparent communication which align to the Nedbank Values.  
    • Work closely with Quality Assurance Leads, Practise Leads, Business Analysts, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.    
    • Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.    
    • Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.    
    • Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.    
    • Delivery of a well-structured quality assurance solution, aligned to enterprise quality practices and standards, within the timelines agreed with the delivery team.    
    • Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.    
    • Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.    
    • Participate in the backlog grooming.    
    • Participate in the sprint planning, test estimation and acceptance criteria per story.    
    • Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.

    Job Responsibilities Continue

    • Collaborate with the Core Technical Team to continuously improve the automation frameworks and overall platform.    
    • Develop the automation code using the automation test kit for execution.    
    • Implement the test automation solutions with the objective that it has adequate coverage within the sprint.    
    • Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.  
    • Confirm that the automation test code implemented is appropriately catalogued, stored and aligns with the required governance.    
    • Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository    
    • Integration into and test automation execution on DevOps pipelines.    
    • Log defects using the pre-defined defect management process and tool, and ensure the relevant information is captured accurately that will assist with the root cause analysis.    
    • Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.    
    • Report status of testing to the squad daily.   
    • Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.    
    • Participate in all retrospective reviews. 
    • Participate in the showcase to stakeholders.  
    • Understand and manage own time based on expected timelines articulated by the line-management and project expectations.    
    • Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.    
    • Seek ongoing improvements in technical capabilities.   
    • Mentor the Software Test Engineers within the team to improve their technical capabilities.    
    • Support the achievement of the business strategy, objectives and values.    
    • Stay abreast of developments in field of expertise.    
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities.    
    • Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).   
    • Participate and support corporate responsibility initiatives for the achievement of business strategy.  
    • Seek opportunities to improve business processes, models and systems though agile thinking.    

    Essential Qualifications - NQF Level

    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Bootcamp training in Agile and DevOps.

    Preferred Certifications

    • ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.

    Minimum Experience Level

    • 5 - 8 years Test automation experience
    • Testing of Web & Mobile frontends and APIs
    • Insprint automation using established Test Tools and Frameworks
    • Non-Functional Testing and integration into DevOps Pipelines

    go to method of application »

    Quality Assurance Lead (QA Lead)

    Job Responsibilities

    • Build a deep understanding of the business need in order to contribute to the ongoing value proposition.
    • Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
    • Participate in the sprint planning, and success criteria per story/epic.
    • Participate in the Squad backlog grooming.
    • Facilitate the daily stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove any blockers.
    • Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
    • Facilitate the handover of QA deliverables for all testing phases.
    • Review and ensure all QA artefacts are stored centrally.
    • Encourage continuous learning and questioning of the business and technology.
    • Allow for and encourage significant investment in the end-to-end QA design.
    • Review and prioritise all issues raised by the Software Quality & Test Engineers.
    • Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
    • Ensure the QA deliverables produced aligned to the test approach.
    • Encourage the Software Quality & Test Engineers to collaborate across team to ensure efficient implementation of Product and ensure automation governance is adhered to by all.
    • Facilitate the handover of QA deliverables for all testing phases.
    • Review and ensure all QA artefacts are stored centrally.
    • Encourage continuous learning and questioning of the business and technology.
    • Allow for and encourage significant investment in the end-to-end QA design.
    • Review and prioritise all issues raised by the Software Quality & Test Engineers.
    • Work with the Enterprise Quality Assurance Chapter Lead on the metrics and reporting to communicate testing status.
    • Ensure the QA deliverables produced aligned to the test approach.
    • Communicate the Product risk to the Product Owner, Scrum Master & Chapter Lead and highlight any mitigating factors.
    • Ensure the defect management process is adhered to by the Software Quality & Test Engineerss and where necessary chair the defect triage sessions.
    • Participate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).
    • Produce a closeout report and monitor product health in production for 2 weeks to ensure any issues are referenced in the report for completeness.
    • Elicit business and Subject Matter Expert participation and input where necessary.
    • Encourage Peer reviews of the QA artefacts.
    • Understand and manage own demand based on expected timelines articulated by the line-management and project expectations.
    • Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco-system.
    • Seek ongoing improvements in technical capabilities.
    • Mentor the Engineers within the team to improve their technical capabilities.
    • Responsible for performance management of direct reports (e.g. performance contracts, development plans, poor performance and improvement plans, and review).
    • Ensure the team dynamics are healthy (coaching and mentoring, assist with decision making, encourage self-organisation and assist with prioritisation).
    • Ensure direct reports' time sheets are created and signed off timeously.
    • Responsible for resource capacity plan(s).
    • Support the achievement of the  business strategy, objectives and values.
    • Stay abreast of developments in field of expertise.

    Essential Qualifications - NQF Level

    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Agile certification and training in DevOps would be advantageous.

    Essential Certifications

    • ISTQB foundation or equivalent (ISEB)

    Minimum Experience Level

    • 2 or more years in a Lead role
    • 6-8 years test automation experience
    • Java
    • Selenium
    • API testing (RestAssured/Karate/SOAPUI)
    • Jmeter

    go to method of application »

    Test Manager

    Job Responsibilities

    • Ensure clients are kept up to date by preparing and presenting status reports to stakeholders.
    • Build relationships by establishing networks within area of responsibility and within client business areas.
    • Build trusting relationship with relevant parties.
    • Determine goals, time frames, funding limitations and procedures for accomplishing test projects.
    • Ensure understanding of client needs.
    • Ensure financial targets are met. Ensure improved team efficiency. Meet financial targets for team.
    • Deliver on project requirements..
    • Ensure staff and resource plans are in place.
    • Ensure systems and standards are in place for test project reporting and documentation.
    • Conduct capacity management of staff. Improve year on year effectives of team.
    • Ensure team delivery by managing the allocation of work.
    • Implement lager testing project.
    • Ensure testing projects are delivered on time.
    • Ensure team effectiveness and planning by contributing to the formation of the teams three-year plans.
    • Operationalise and land the team's strategy.
    • Ensure correct prioritisation.
    • Solve issues by managing defect meetings for large projects.
    • Review work and testing requirements
    • Comply with risk standards.
    • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
    • Stay abreast of developments in field of expertise, ensuring personal and professional growth.
    • Understand and embrace the Nedbank vision and values, leading by example.
    • Ensure transformational target are met.
    • Participate in the development and implement action plans to address issues raised in culture surveys.
    • Create a client service culture, delivering worldclass service.
    • Achieve operational excellence.
    • Encourage team to generate innovative ideas and share knowledge. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
    • Mentor and coach staff on identified performance gaps.
    • Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
    • Follow the recruitment process when recruiting talent.
    • Maintain a high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, using the talent grid principles and developing talent retention programmes.
    • Manage the onboarding process of new employees.

    Job Responsibilities Continue

    People Specification

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • ISTQB foundation or equivalent (ISEB).
    • Leadership development programme or variations

    Essential Certifications

    • ISTQB foundation or equivalent (ISEB). ISTQB (advanced test manager)

    Preferred Certifications

    Minimum Experience Level

    • 6- 8 years of which 2 years in line management

    go to method of application »

    Test Manager - Centani

    Job Responsibilities

    • Ensure clients are kept up to date by preparing and presenting status reports to stakeholders.
    • Build relationships by establishing networks within area of responsibility and within client business areas.
    • Build trusting relationship with relevant parties.
    • Determine goals, time frames, funding limitations and procedures for accomplishing test projects.
    • Ensure understanding of client needs.
    • Ensure financial targets are met. Ensure improved team efficiency. Meet financial targets for team.
    • Deliver on project requirements..
    • Ensure staff and resource plans are in place.
    • Ensure systems and standards are in place for test project reporting and documentation.
    • Conduct capacity management of staff. Improve year on year effectives of team.
    • Ensure team delivery by managing the allocation of work.
    • Implement lager testing project.
    • Ensure testing projects are delivered on time.
    • Ensure team effectiveness and planning by contributing to the formation of the teams three-year plans.
    • Operationalise and land the team's strategy.
    • Ensure correct prioritisation.
    • Solve issues by managing defect meetings for large projects.
    • Review work and testing requirements
    • Comply with risk standards.
    • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
    • Stay abreast of developments in field of expertise, ensuring personal and professional growth.
    • Understand and embrace the Nedbank vision and values, leading by example.
    • Ensure transformational target are met.
    • Participate in the development and implement action plans to address issues raised in culture surveys.
    • Create a client service culture, delivering worldclass service.
    • Achieve operational excellence.
    • Encourage team to generate innovative ideas and share knowledge. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
    • Mentor and coach staff on identified performance gaps.
    • Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
    • Follow the recruitment process when recruiting talent.
    • Maintain a high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, using the talent grid principles and developing talent retention programmes.
    • Manage the onboarding process of new employees.

    Job Responsibilities Continue

    People Specification

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • ISTQB foundation or equivalent (ISEB).
    • Leadership development programme or variations

    Essential Certifications

    • ISTQB foundation or equivalent (ISEB). ISTQB (advanced test manager)

    Preferred Certifications

    Minimum Experience Level

    • 6- 8 years of which 2 years in line management

    go to method of application »

    80 Hour Service Consultant

    Job Responsibilities

    Client Engagement:

    • Address any concerns relating to the queue flow or digital devices.
    • Assist client to download online applications and resolve any log in issues.
    • Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
    • Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
    • Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
    • Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
    • Educate clients and potential clients on how to subscribe and service their account.
    • Educate clients on self-service, digital functionality and features.
    • Facilitate a conversation with the client to assist them to complete their service needs online.
    • Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
    • Meet, greet, establish and clarify client needs and verify documentation and direct clients.
    • Nurture strong, long-standing client relationships.
    • Own the client request end to end and route for alternative intervention if not equipped to service the client.
    • Provide knowledgeable client service that fosters mutual trust and confidence.

    Business Operations:

    • Accept and service cash transactions over the counter.
    • Action control check list applicable to teller, enquiries and foreign functions daily.
    • Balance and secure branch stock holding (e.g. cards).
    • Control the queuing process and prioritise clients with special needs.
    • Destroy old stock (e.g. cards) identified by reports.
    • Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
    • Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
    • Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
    • Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
    • Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
    • Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
    • Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

    Risk and Compliance:

    • Mitigate risk by controlling counter and drop safe limits according to policy.
    • Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

    Nedbank Goals:

    • Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
    • Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
    • Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
    • Improve digital enticement and migration volumes to self-service devices and online channels.

    Essential Qualifications - NQF Level

    • Diploma

    Preferred Qualification

    • Banking Services (example, Higher Certificate in Banking Services - NQF5)

    Essential Certifications

     

    Preferred Certifications

    Minimum Experience Level

    • 1 - 2 years
    • Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

    go to method of application »

    Firstline System Support Consultant

    Job Responsibilities

    • Keep abreast of legislation and other industry changes that impacts on role
    • Understand and embrace the Nedbank vision and values
    • Ensure that own contribution and participation contributes to the achievement of team goals
    • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI
    • Stay abreast of developments in field of expertise, ensuring personal and professional growth
    • Understand and embrace the Nedbank vision and values, leading by example
    • Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team
    • Build internal relationships by engaging with team members and provide timeous and effective feedback on any operational issues
    • Ensure client needs are addressed
    • Assist clients by providing consistent second level support and troubleshooting
    • Ensure smooth work flow
    • Identify opportunities to improve or enhance processes, adding value to Nedbank
    • Identify remedial and/or enhancement actions by providing and analysing MIS information
    • Monitor the trends of system activity and work with colleagues to agree policies and procedures, for future system enhancements
    • Ensure compliance to standards
    • Guide and perform daily operational work requirements within existing policies, processes and procedures
    • Ensure the stability of ESM technologies within existing processes, procedures and policies
    • Ensure problems are solved effectively
    • Ensure recurring incidents are managed appropriately to resolution. Ensure that all standards are observed and procedures are documented and carried out in a timely manner
    • Propose and implement consequent improvements by monitoring and reviewing performance, throughput, availability, and exceptional incidents
    • Research and understand product roadmaps
    • Provide input to enhancement by participating in the planning and implementation of upgrades and fixes
    • Ensure work is completed to plan
    • Ensure that all standards are observed and procedures are carried out timeiously, so that all systems functionality and data is accurate
    • Deliver agreed expense budget by ensuring that overtime spend is kept within budget, tracking monthly attendance and leave schedules, and managing all claims and telephony expenses

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • IT Diploma or Degree; Product certification

    Essential Certifications

    • Certification applicable to relevant technology

    Preferred Certifications

    Minimum Experience Level

    • 3-5 years IT industry with 2-3 of these years in systems management

    go to method of application »

    Senior Quantitative Analyst

    Job Responsibilities

    • Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
    • Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
    • Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
    • Increase efficiencies through programming and automating processes.
    • Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
    • Challenge model builds from around the cluster through peer review participation and ensuring best practice.
    • Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
    • Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
    • Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
    • Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
    • Ensure business process consistency through formal communication; updating and maintaining policies.
    • Ensure accuracy and feasibility through impact analysis for newly developed products.
    • Review reporting and ensure accuracy through analysis and providing feedback.
    • Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
    • Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
    • Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
    • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.

    Minimum Experience Level

    • 3-5 years analytics experience (preferably within banking/credit risk exposure)
    • Advanced SAS and Python proficiency
    • Advance SQL expience a must
    • Model building experience (scorecard, credit risk models)
    • Exposure to Graph Theory and Graph database
    • Strong Analytical and Problem Solving Ability

    Qualification

    • Post graduate degree in Engineering, Statistics, Mathematics, Data Science or similar Science/Commerce degrees

    go to method of application »

    Client Services Consultant (Insurance)

    Job Responsibilities

    • Adhere to the daily schedule to ensure that targets are met by following the work plan.
    • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
    • Escalate all unresolved queries to management by logging the case on the system.
    • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
    • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
    • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
    • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
    • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
    • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
    • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
    • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
    • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
    • Understand the nature of the client's query by reiterating the key points raised by the client.
    • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate

    Preferred Qualification

    • Certificate: Call Centre

    Essential Certifications

    •   FSCA: DOFA Certificate 
    •   RE 5 Certificate 
    •   120 FAIS Credits 

    Minimum Experience Level

    • 3 - 4 years experience as a Call Centre Agent: 
    • Must have Short -Term and Long -Term Insurance experience

    Method of Application

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