Top Jobs at Pedros Flame Grilled Chicken

ROLE PURPOSE

• The Junior Operations Manager is responsible for implementing and maintaining the Operations Management System across all allocated stores (Wackys Brand). The role focuses on driving sustainable profitability, operational excellence, brand compliance, and people development, while ensuring all Standard Operating Procedures (SOPs), food safety standards, and service benchmarks are consistently achieved.
• This role is specific to our Wackys brand (Fried Chicken) which falls within the Pedros umbrella of companies.

KEY RESPONSIBILITIES

Operational Performance & Profitability

• Manage and support all operational issues across allocated stores.
• Drive turnover growth, customer count growth, gross profit, and profitability performance in line with benchmarks.
• Ensure effective cost control, including food cost, labour, and operational expenses.
• Monitor and improve service efficiency including all performance-based metrics.

SOP, Quality & Compliance

• Ensure Food Quality always remains the primary focus.
• Ensure strict adherence to all SOPs, policies, and operational standards.
• Maintain brand audit, food safety audit, and mystery shopper scores above required minimum benchmarks.
• Ensure food safety compliance, hygiene standards, equipment servicing, and corrective actions are consistently implemented.
• Monitor and action audit outcomes, compliance risks, and operational gaps.

People Management & Leadership

• Plan, organise, lead, and control store management and teams to meet or exceed performance targets.
• Coach, mentor, and develop Store Managers and teams to improve performance and capability.
• Drive engagement, reduce voluntary staff and management turnover, and build high-performing teams.
• Ensure training, onboarding, and performance management processes are executed effectively.

Customer Experience & Brand Standards

• Ensure high levels of customer satisfaction across all channels.
• Monitor customer complaints, ensure timely resolution, and implement corrective actions.
• Drive positive digital ratings, QR survey participation, and Net Promoter Score performance as well as all Customer experience metrics.
• Uphold and reinforce Pedros’ leadership principles, values, High performance and customer obsession culture.

Reporting, Administration & Communication

• Prepare, analyse and review weekly and monthly operational reports.
• Ensure accurate reporting on KPIs, audits, financial performance, and action plans.
• Maintain effective communication with stores, management, and support teams.
• Support execution of marketing plans, promotions, and operational initiatives.

KEY PERFORMANCE INDICATORS (KPIs)

The Operations Manager will be measured against, but not limited to:

• Like-on-like turnover and customer growth
• EBITDA and gross profit % targets
• Brand audit, food safety audit, and mystery shopper scores
• Service speed (SOS, drive-thru, delivery metrics)
• Customer complaints ratio and digital ratings
• Staff and management turnover rates
• Delivery aggregator uptime and performance

QUALIFICATIONS & EXPERIENCE

• Qualification in Operations, Marketing, Business Development, or Business Administration
• Franchise and/or Corporate Store experience
• GAAP / Micros system experience
• Minimum 2 years’ experience as a multi store operator role within Fried Chicken Restaurant environment
• Proven experience managing multi-site operations in a high-volume environment

TECHNICAL & BEHAVIOURAL COMPETENCIES

Technical Skills

• Strong operational and financial acumen
• Ability to manage quality control and SOP compliance
• Proven ability to achieve sales, GP%, and profitability targets
• Advanced MS Office skills
• Strong reporting and analytical capability

Behavioural Skills

• Excellent communication and interpersonal skills
• Strong leadership and people management ability
• High Emotional understanding (EQ)
• Ability to work under pressure and manage multiple priorities
• High attention to detail
• Ability to work autonomously and collaboratively
• Strong problem-solving and decision-making skills

ADDITIONAL REQUIREMENTS

• Valid driver’s licence
• Own vehicle (preferred)
• Willingness to travel regularly within the region
• Availability to support operational requirements outside standard hours when required

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Job Description

DUTIES AND RESPONSIBILITIES:

• The Development Procurement Manager is responsible for leading and overseeing the full procurement function within the Development department
• This includes strategic supplier management, contract negotiation, cost control, equipment review, equipment innovation and procurement governance across all construction, equipment, and service-related activities for new store developments, revamps, and refurbishments across the Pedros group
• The role manages and develops the procurement team — including the Procurement Category Specialists, Procurement Admins and Finance Controllers — while serving as the senior procurement authority and decision-maker within the department
• Own and lead the full procurement strategy within the Development department, covering equipment, services, and building works for all new stores, revamps, and refurbishments
• Develop, implement, and continuously improve procurement policies, procedures, and governance frameworks in line with business requirements
• Develop and maintain the project ordering procedure in collaboration with Development Managers and Development Executive
• Provide authoritative procurement guidance and final sign-off authority on all procurement decisions, price increases, and supplier onboarding across the department
• Own and maintain the approved supplier and service provider register, ensuring all suppliers are rigorously vetted, qualified, and periodically reviewed
• Lead high-level contract negotiations with key suppliers to secure commercially advantageous terms, fixed pricing periods of no less than six months, and acceptable escalation clauses
• Develop, approve, and maintain Service Level Agreements (SLAs) with all suppliers and service providers, ensuring SLAs remain current and are enforced
• Ensure suitable warranty periods are negotiated and upheld by all equipment and construction suppliers
• Build and maintain strong strategic relationships with key suppliers and service providers, driving continuous improvement in service quality and commercial value
• Oversee and approve the equipment order and costing document, ensuring it is accurate, up to date, and consistently applied across all project costings
• Review and approve all quotes submitted by Team Members to ensure compliance with the equipment order and costing document prior to costing approval
• Maintain comprehensive market intelligence on equipment, building, and service costs; negotiate competitive rates and ensure price increases remain within acceptable market norms
• Authorise and approve all supplier price increases, ensuring increases are commercially justified and within agreed parameters
• Review and approve invoices against quotes, ensuring accuracy before authorising payment processing
• Oversee the full competitive bidding and RFQ process, including issuing RFQs, managing tender adjudication, and ensuring true apples-to-apples comparisons across all submissions
• Liaise with Project Managers and oversee the procurement team during the costing process for new stores and revamps, providing final approval on costings prior to development sign-off
• Issue the six-month national roll-out plan to all equipment suppliers, ensuring supply chain readiness ahead of scheduled store openings
• Act as a senior procurement partner for Operations Managers and Store Managers on all equipment-related matters, providing expert guidance and resolution of issues
• Lead, manage, and develop the Development procurement team including the Development Procurement Supervisor and Junior QS, providing direction, coaching, and performance management
• Establish clear team goals, KPIs, and performance targets, monitoring and evaluating individual and team performance regularly
• Foster effective communication, collaboration, and a high-performance culture within the procurement team
• Maintain excellent communication standards with all internal stakeholders including Development, Operations, Finance, and senior leadership
• Provide regular procurement performance reports to the Development Executive, including spend analysis, supplier performance, cost savings, and pipeline activity
• Identify and escalate procurement risks, supply chain vulnerabilities, and cost pressures proactively to the Development Executive

REQUIREMENTS: 

• A degree or diploma in Supply Chain Management, Procurement, or a related field
• Minimum of 6–8 years’ experience in supply chain or procurement with at least 3 years in a management or senior procurement role
• Proven experience in retail, QSR, or hospitality construction projects is strongly preferred
• Demonstrated experience managing and developing a procurement team
• Strong financial acumen with the ability to manage construction budgets, conduct cost analyses, and identify cost-saving opportunities
• Excellent negotiation, contract management, and supplier relationship management skills
• Ability to communicate and engage effectively with internal and external stakeholders at all levels, including executive management
• Valid driver’s licence and willingness to travel to sites as required