Top Jobs at Signature Cosmetics

What is the purpose of this job?

• To support the Regulatory & Quality Manager by ensuring all finished goods received from third-party manufacturers are inspected, documented, and released in accordance with Signature Cosmetics' quality standards before distribution. The role also provides quality administration support and assists in maintaining the Quality Management System (QMS).

Job Specification…

• Perform incoming quality inspections on finished goods received from third-party manufacturers.
• Verify batch documentation, Certificates of Analysis (COAs), batch numbers, expiry dates, quantities, and product quality prior to release.
• Coordinate and administer the release of finished goods into saleable stock.
• Manage non-conforming products, quarantine stock, and maintain hold stock records.
• Maintain quality documentation, including inspection records, release logs, supplier documentation, and quality registers.
• Conduct routine warehouse quality inspections to ensure compliance with storage, housekeeping, and stock rotation requirements.
• Support customer complaint investigations by retrieving retained samples and maintaining complaint records.
• Assist with supplier quality documentation, Product Information Files (PIFs), regulatory documentation.
• Monitor and track corrective actions (CAPAs), non-conformances (NCRs), and quality metrics.

COMPETENCIES:

PERSONAL ATTRIBUTES/COMPETENCIES

What behaviours are you required to display in this role?

• Commitment to the customer (internal and external), the brand, organisation, and sustainability
• Commitment to high performance, delivery focused, and goal driven
• Flexible and adaptable to changing circumstances and requirements
• Identifies opportunities to improve the business
• Anticipates and resolves issues or obstacles that impede timely completion of tasks.
• Attention to detail
• Numerical ability
• Analytical and logical thinking
• Problem solving and organising skills
• Able to identify operational obstacles and opportunities
• Sound verbal and written communication and presentation skills

TECHNICAL COMPETENCIES
Systems, processes, and technical competencies:

• Quality Management Systems (QMS) administration and maintenance.
• Document control and records management.
• Knowledge of quality standards (e.g., ISO 9001, GMP, GDP or relevant industry standards).
• Internal and external audit coordination.
• Corrective and Preventive Action (CAPA) tracking and administration.
• Root Cause Analysis (RCA) principles and documentation.
• Non-conformance management and reporting.
• Data collection, analysis, and quality reporting. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Business:

• Understanding of business measures and targets directly relating to own role.
• Ability to analyse and interpret finance and performance indicators within own role.
• Able to scrutinize and interpret written and financial documentation, identify mistakes and problems.

Health and Safety:

• Understanding of relevant legislation and own role in maintaining a safe and healthy work environment.

Customer:

• Understanding of the impact of own role on service delivery to internal and external customers.
• Customer service mindset.

Self:

• Able to work flexible hours in line with business requirements.
• Able to travel within South Africa.

OTHER JOB REQUIREMENTS

What theoretical knowledge (e.g. degree / diploma) does the job require?

• Grade 12 or equivalent qualification required.
• Diploma or Degree in Quality Management, Food Science, Cosmetic Science, Microbiology, Biotechnology, Chemistry, or a related field.

What experience (e.g. previous exposure) does the job require?

• 2–4 years' experience in a quality role within FMCG, cosmetics, pharmaceutical, or manufacturing
• FMCG, retail, or manufacturing experience preferred
• Knowledge of ISO 9001, ISO 22716 (Cosmetic GMP), Good Documentation Practices (GDP), and quality systems.
• Proficient in Microsoft Office.

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PURPOSE:
What is the purpose of this job?

• To implement and review risk management processes and procedures, conduct risk assessments for allocated areas of the business and provide recommendations to mitigate risks.

RESPONSIBILITIES:
What are you responsible for doing?

• Enforce and monitor compliance with all company policies and procedures and report all incidences of non-compliance and deviations to the line manager
• Ensure that all risk management procedures are implemented in allocated business areas
• Ensure that retail outlets in allocated business areas are secured and protected against known risk.
• advice and input to security measures required to protect company assets and reduce risk.
• Assist with all risk related training in allocated business areas in support of effective risk management
• Identify all high-risk, high turnover, and/or high shrinkage retail outlets in allocated business areas, submit recommendations and ensure that the allocated security systems, including but not limited to overt and covert CCTV and alarms are operational and monitored
• all CCTV cameras in allocated business areas and ensure alarms are effectively maintained and fully operational.
• Investigate all alarm activations in allocated business areas and report any areas of concern to the line manager
• Investigate all cases of theft, fraud, POS system breaches in allocated business areas and compile case file for possible enquiry.
• Enforce and monitor compliance with all company policies and procedures and report all incidences of non-compliance and deviations to the line manager. 
• Ensure that all shrinkage control measures are in place and implemented in the retail outlets in allocated business areas to reduce shrinkage and damages.
• Manage and adhere to risk and compliance Audit schedules for all business areas.
• Assist with Risk Assessment documents providing detailed feedback on non-compliance, actions required and taken to meet required standards.
• Conduct audits and investigations and compile evidence case files,
• Investigation all stock discrepancies in allocated business areas when requested to do so by the line manager.
• Compile a monthly risk management report for allocated business areas inclusive of areas of non-compliance and actions required.
• Work hand in hand with all Area Managers and National Operations Manager in allocated business areas to address relevant concerns arising from retail outlets.
• Provide input to the Shrinkage Awareness Programme and Health and Safety Committee.
• Ensure that employees have knowledge of the Shrinkage Awareness Programme and that it is implemented in all allocated business areas.
• Conduct a follow up audit on all retail outlets in the allocated business areas where audits findings did not meet the required standards.
• Highlight fraudulent activities and trends in store processes and systems, investigate and provide feedback to line manager.
• Assist with stores OHS Risk Assessments in allocated business areas as and when required.
• Create awareness of all Health and Safety Regulations and highlight any areas of non-compliance with the line manager.
• Provide accurate statistics, trend analysis, advice, and recommendations on all risk and compliance matters.

COMPETENCIES
What competencies do you require?
What behaviours are you required to display in this role?

• Commitment to the customer (internal and external), the brand and organisation, and sustainability.
• Commitment to high performance, delivery focused, and goal driven.
• Flexible and adaptable to changing circumstances and requirements.
• Identifies opportunities to improve the business.
• Anticipates and resolves issues or obstacles that impede timely completion of tasks.
• Attention to detail.
• Plays a leading and supporting role in implementing initiatives at team level.
• Decision making, problem solving and organising skills.
• Able to identify operational obstacles and opportunities.
• Analytical and strong investigative skills.
• Strong verbal and written communication and presentation skills.
• Resilient and able to remain focused in the face of adversity.
• Influencing skills.
• Interpersonal Skills and the ability to build trust.
• Able to operate effectively in an environment with access to sensitive, confidential information.

TECHNICAL COMPETENCIES

• Systems, processes, and technical competencies:
• Knowledge of relevant computer packages e.g., MS Office, able to capture information and produce reports.
• Knowledge of identified business systems, e.g., Point of Sale (POS), Warehouse System, Inventory System, F&O.
• Knowledge and process understanding of retail outlet, warehouse, inventory, production, and security processes.
• Understanding of legal and process compliance in relevant countries.

Finance and Business:

• Understanding of business measures and targets directly relating to own role.
• Ability to analyse and interpret finance and performance indicators at a detailed level.
• Able to scrutinize and interpret written and financial documentation, identify mistakes and problems.

Health and Safety:

• Understanding of relevant legislation and own role in maintaining a safe and healthy work environment.

Customer:

• Understanding of the impact of own role on service delivery to internal and external customers.
• Understanding of the impact of own role on service delivery to internal and external customers.

Self:

• Able to work flexible hours in line with business requirements.
• Able to travel within South Africa and cross border.
• Valid passport.
• Must have a valid driver's licence (Code 10) and own reliable vehicle.

OTHER JOB REQUIREMENTS

What theoretical knowledge (e.g., degree / diploma) does the job require?

• Grade 12 or equivalent required.
• Degree or Diploma in Risk Management, Security, or related qualification is a requirement.
• Must have a valid driver's licence (code 10) and own reliable vehicle.
• Postgraduate Diploma in Risk Management is an advantage.
• Safety Management Training Course (SAMTRAC) Certificate an advantage.
• What experience (e.g., previous exposure) does the job require?
• Minimum 3 years’ experience in a risk management or similar role.
• Experience in the retail environment is required.
• Experience in a Health and Safety or related role a requirement.
• Experience in audits, compliance and investigations is a requirement.
• Special conditions of employment:
• Occasional traveling.
• Driver’s license and/or own reliable transport.
• Frequent national travel and occasional international travel to Botswana and Namibia.
• Valid passport.