Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
Read more about this company
Job Description
- We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.
Key Responsibilities:
- Provide physiotherapy consultations, rehabilitation, and performance optimization services.
- Manage your own bookings, records, payments, and administrative processes.
- Maintain a consistent clinical presence in the club across peak member times.
- Collaborate with PTs and club teams to support member health journeys.
- Comply with all Virgin Active and HPCSA standards and codes of conduct.
Minimum Requirements:
- Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
- Valid Professional Indemnity Insurance and Public Liability cover.
- Current Level 1 First Aid with CPR and AED training.
- Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.
Bonus if you have:
- Experience with sports teams, orthopedic recovery, or chronic pain management.
- Additional modalities such as dry needling, taping, or functional movement screening.
Opportunity Includes:
- Discounted soft-landing rental structure (Month 1 and 2).
- Club membership, consulting space, and access to Virgin Active facilities.
- Brand association, client flow support, and participation in in-club wellness events.
- National network access and inclusion in Virgin Active’s wellness communications.
Closing Date 31 August 2026
go to method of application »
Job Description
- We’re looking for qualified Sports Massage Therapists to offer recovery and performance treatments to our members. You’ll operate independently, managing your own schedule and clients while aligning with our wellness brand and standards.
Key Responsibilities:
- Deliver sports, deep tissue, and recovery massage services.
- Support athletic recovery, injury prevention, and general well-being.
- Manage appointment booking, payment collection, and client follow-up.
- Maintain hygiene and professionalism in all treatment areas.
- Engage in ongoing training and comply with safety, ethical, and health protocols.
Minimum Requirements:
- Accredited Sports Massage Therapy qualification (min. 120+ hour course – preferably REPSA).
- Registered with a recognized South African massage or complementary therapy association (e.g., AHPSA, COMENSA or SMA).
- Valid First Aid Level 1 with CPR certification.
- Public Liability and Professional Indemnity Insurance.
Bonus if you have:
- Experience working with athletes or in fitness environments.
- Additional certifications (e.g., myofascial release, cupping, lymphatic drainage).
Opportunity Includes:
- In-club treatment space and access to member referral network.
- Collaboration with PTs and wellness professionals.
Closing Date 31 August 2026
go to method of application »
Job Description
- We’re looking for qualified Sports Massage Therapists to offer recovery and performance treatments to our members. You’ll operate independently, managing your own schedule and clients while aligning with our wellness brand and standards.
Key Responsibilities:
- Deliver sports, deep tissue, and recovery massage services.
- Support athletic recovery, injury prevention, and general well-being.
- Manage appointment booking, payment collection, and client follow-up.
- Maintain hygiene and professionalism in all treatment areas.
- Engage in ongoing training and comply with safety, ethical, and health protocols.
Minimum Requirements:
- Accredited Sports Massage Therapy qualification (min. 120+ hour course – preferably REPSA).
- Registered with a recognized South African massage or complementary therapy association (e.g., AHPSA, COMENSA or SMA).
- Valid First Aid Level 1 with CPR certification.
- Public Liability and Professional Indemnity Insurance.
Bonus if you have:
- Experience working with athletes or in fitness environments.
- Additional certifications (e.g., myofascial release, cupping, lymphatic drainage).
Opportunity Includes:
- In-club treatment space and access to member referral network.
- Collaboration with PTs and wellness professionals.
Closing Date 31 August 2026
go to method of application »
Job Description
- We are seeking registered Biokineticists to operate independently within our in-club wellness suites. As a health tenant, you’ll build your own client base while benefiting from the flow of Virgin Active members and collaborative opportunities with PTs and instructors.
Key Responsibilities:
- Provide assessments, rehab, and performance programs.
- Collaborate with club teams and trainers for member support.
- Manage bookings, payments, and compliance.
- Maintain a clean, professional treatment space.
Minimum Requirements:
- Registered Biokineticist (HPCSA/Health Professions Council).
- Current indemnity insurance.
- Strong interpersonal skills.
- Professional business setup.
Bonus if you have:
- Sports team or special population experience.
- Capacity to offer screenings or educational sessions.
Closing Date 31 August 2026
go to method of application »
Job Description
- We are seeking registered Biokineticists to operate independently within our in-club wellness suites. As a health tenant, you’ll build your own client base while benefiting from the flow of Virgin Active members and collaborative opportunities with PTs and instructors.
Key Responsibilities:
- Provide assessments, rehab, and performance programs.
- Collaborate with club teams and trainers for member support.
- Manage bookings, payments, and compliance.
- Maintain a clean, professional treatment space.
Minimum Requirements:
- Registered Biokineticist (HPCSA/Health Professions Council).
- Current indemnity insurance.
- Strong interpersonal skills.
- Professional business setup.
Bonus if you have:
- Sports team or special population experience.
- Capacity to offer screenings or educational sessions.
Closing Date 31 August 2026
go to method of application »
Job Description
- We are seeking registered Biokineticists to operate independently within our in-club wellness suites. As a health tenant, you’ll build your own client base while benefiting from the flow of Virgin Active members and collaborative opportunities with PTs and instructors.
Key Responsibilities:
- Provide assessments, rehab, and performance programs.
- Collaborate with club teams and trainers for member support.
- Manage bookings, payments, and compliance.
- Maintain a clean, professional treatment space.
Minimum Requirements:
- Registered Biokineticist (HPCSA/Health Professions Council).
- Current indemnity insurance.
- Strong interpersonal skills.
- Professional business setup.
Bonus if you have:
- Sports team or special population experience.
- Capacity to offer screenings or educational sessions.
Closing Date 31 August 2026
go to method of application »
Job Description
- We are recruiting registered Physiotherapists to run their private practice from our premium in-club wellness suites. This is a rental-based opportunity to operate independently, leveraging the Virgin Active member base and multidisciplinary collaboration with Personal Trainers, Biokineticists, and Chiropractors.
Key Responsibilities:
- Provide physiotherapy consultations, rehabilitation, and performance optimization services.
- Manage your own bookings, records, payments, and administrative processes.
- Maintain a consistent clinical presence in the club across peak member times.
- Collaborate with PTs and club teams to support member health journeys.
- Comply with all Virgin Active and HPCSA standards and codes of conduct.
Minimum Requirements:
- Registered Physiotherapist with the Health Professions Council of South Africa (HPCSA – must be current and maintained).
- Valid Professional Indemnity Insurance and Public Liability cover.
- Current Level 1 First Aid with CPR and AED training.
- Sound understanding of musculoskeletal therapy, sports rehab, and wellness practices.
Bonus if you have:
- Experience with sports teams, orthopedic recovery, or chronic pain management.
- Additional modalities such as dry needling, taping, or functional movement screening.
Opportunity Includes:
- Discounted soft-landing rental structure (Month 1 and 2).
- Club membership, consulting space, and access to Virgin Active facilities.
- Brand association, client flow support, and participation in in-club wellness events.
- National network access and inclusion in Virgin Active’s wellness communications.
Closing Date 31 August 2026
go to method of application »
Job Description
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
- As the Head of Maintenance, you will be the driving force behind keeping our clubs in impeccable condition, ensuring everything from the member-facing areas to the behind-the-scenes machinery runs smoothly. You ensure our Social Wellness Clubs truly reflect the premium experience we promise our members.
- As a senior leadership role in the business, you lead the Regional Facilities Managers to assess our assets, develop maintenance plans, set replacement standards, and oversee the daily operations and maintenance throughout the lifecycle of our facilities and equipment.
- This role manages the annual maintenance budgets, optimizes costs, and enhances efficiency, including the effective management of utilities to ensure our operations are both cost-effective and sustainable.
Your Duties and Responsibilities...
Leadership and Management:
- Drive a high-performance led culture within the facilities team.
- Lead and manage a team of Regional Facilities Managers and maintenance specialists in club.
- Provide training and support to Regional Facilities Managers and on-site maintenance teams.
Maintenance Operations:
- Oversee the upkeep of all club facilities, including HVAC systems, plumbing, electrical, fitness and associated equipment (pools, spas, saunas, etc.).
- Develop and implement modern maintenance policies, procedures and
- Ensure strict compliance with health and safety
Budget and Resource Management:
- Develop and manage the annual maintenance budget with
- Ensure cost-effective procurement of high-quality maintenance supplies and
- Coordinate proactive maintenance schedules and
Quality Control:
- Conduct regular, thorough inspections of facilities to uphold our high maintenance standards.
- Swiftly address and resolve any maintenance
- Drive continuous improvement initiatives to elevate maintenance
Collaboration and Communication:
- Work hand-in-hand with the Regional Facilities team to ensure the National Maintenance Framework and practice is applied consistently across all regions and club locations.
- Communicate effectively with Club General Managers and other stakeholders regarding maintenance activities and schedules.
- Foster a collaborative and supportive work environment that encourages innovation and excellence.
- Support Project teams in the implementation of refurbishment and equipment deployment projects.
Our Minimum Requirements...
We can’t live without…
- Relevant tertiary qualification in Facilities, Engineering, Technology, or a related field.
- Minimum of 7+ years’ experience in multi-site Facility Management, Maintenance Management, or the Built Environment role.
- Proven remote leadership experience in leading high performing teams.
- 9+ years proven technical knowledge and experience of managing Facilities systems, structures and components.
- Ability to analyse complex data, identify trends, and develop actionable insights.
- Strong problem-solving skills with a first-principles approach.
- Have proven multi-site (across South Africa) management experience within a national or international organization.
- Commercial acumen essential including the development and management of financial budgets.
- Must have proven experience in working alongside stakeholders across the business at various levels.
- Must be adaptable to change.
- Must have exceptional People (EQ) skills
- Must be resilient and be comfortable to operate at scale and at pace.
- Must be willing to travel regularly across regions.
- Must be able to work independently.
- Must have a valid driver’s license and own transport (private vehicle).
- Must be able to work extended hours as required.
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
- Ability to operate across the board from the operational to the executive levels.
- High level of accuracy and attention to detail in all aspects of work.
- Ability to work collaboratively with cross-functional teams and influence others to adopt energy-saving practices
- A genuine passion for the impact that facilities have on the lives of people.
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, be able to remain calm and optimistic under extreme pressure, during peak or periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalised stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems
Closing Date 17 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
Your Duties and Responsibilities...
Sales Conversion & Performance
- Turn conversations into memberships through confident, structured, and value-led selling techniques
- Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion
- Recommend the best membership options based on each prospect’s goals and lifestyle
- Consistently achieve and exceed monthly sales targets (units and revenue)
- Maintain strong conversion ratios across leads, appointments, tours, and sales
Lead Generation & Pipeline Management
- Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations
- Build and maintain a healthy, active sales pipeline
- Capture and track all leads accurately within the Leads Management System (LMS)
- Create daily activity to ensure a consistent flow of opportunities
Follow-Up & Relationship Management
- Follow up promptly and consistently on all leads, enquiries, and prospects
- Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey
- Build trust and long-term relationships that drive both conversion and referrals
Brand & Experience Delivery
- Deliver a high-energy, engaging, and professional customer experience at every touchpoint
- Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail
- Create a positive, welcoming environment that encourages prospects to imagine themselves as members
Team Collaboration & Club Performance
- Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities
- Contribute to overall club performance and Net Member Movement
- Share best practices, support teammates, and actively participate in training and coaching sessions
Our Minimum Requirements...
We can't live without...
- Formal Matric qualification (essential)
- 1-2 years of successful sales experience within a similar industry, e.g., retail, hospitality, or wellness.
- Excellent organisational and analytical skills
- Digital acumen, with practical experience in using the Microsoft suite.
- Proven experience in delivering premium standards of service
- Must be able to work the required roster, including early mornings, evenings, weekends and public holidays.
- Be an active ambassador for holistic wellness
- Presents a professional image consistent with the Virgin Active
- Strong written and verbal communication skills
- Team player
- Confident in engaging with people and able to build rapport quickly
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems.
Closing Date 17 August 2026
go to method of application »
Job Description:
- We are seeking a knowledgeable and enthusiastic Fitness Instructor to join our team. The Fitness Instructor will be responsible for leading group fitness classes, providing personal training sessions, and offering health and fitness advice to our clients. The ideal candidate will have a passion for fitness and a strong desire to help others achieve their fitness goals.
Responsibilities:
- Lead group fitness classes, including aerobics, strength training, and yoga
- Provide personalized fitness training sessions to clients
- Develop individualized exercise programs for clients based on their fitness goals and abilities
- Monitor clients' progress and make adjustments to their programs as needed
- Educate clients on proper exercise form and technique
- Promote a positive and supportive atmosphere in the fitness facility
Qualifications:
- Certified Personal trainer
- CPR and First Aid certification
- Strong knowledge of exercise physiology, nutrition, and weight management
- Excellent communication and interpersonal skills
- Ability to motivate and inspire clients to reach their fitness goals
- Experience teaching group fitness classes is a plus
Closing Date 11 August 2026
go to method of application »
Your Purpose....
- To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club.
- To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities.
- As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club.
Your Duties and Responsibilities...
- Complete preventative maintenance activities on the following equipment (but not limited to):
- Out of Warranty Fitness Equipment
- Swimming Pool/Spa Systems
- Heating Ventilation Air Conditioning Systems (HVAC)
- Hot and Cold-Water Systems
- All building preventative maintenance tasks
- Sauna
- Steam Rooms
- Complete any re-active maintenance that is logged in the maintenance & Health and Safety Job book.
- Respond to all emergency repairs.
- Ensure the Maintenance Operator or Maintenance Technician (where applicable) onsite is continually upskilled to complete his/her responsibilities.
- Discuss all contractor requests if required with the Club General Manager and Regional Facility Manager before requesting a purchase order.
- Escalate any issues that can’t be resolved to the Club General Manager and Regional Facility Manager.
- Ensure the preventative maintenance within the clubs is completed in line with VASA policies & procedures.
- Fulfil duties which covers Health and Safety processes and checks required to maintain H&S compliance within the club.
- Communicate guidelines regarding the understanding of and adherence to the health & safety policy.
- Ensure that all documents regarding the health and safety policy are filed regularly and the cabinet and its contents are kept up to date.
- Communicate all operating standards to the relevant staff through their heads of departments and that they remain updated.
- Ensure that work standards, security and safety is monitored and improved in all areas of the facility.
- Conduct Health and Safety Audits as directed by the business.
- Ensuring all work carried out is done so in a safe manner, & in line with the VASA H&S policy.
- Manage all utility consumption within the club.
- Investigate and resolve high water and electricity consumption.
- Address all state of repair Brand Standards concerns in a timely manner
Assist the Club General Manager with managing the following budgets to ensure they are not exceeded.
- Maintenance Premises
- Maintenance Physical Plant
- Maintenance Pools
- Maintenance Water Hygiene
- Maintenance Grounds
- Maintenance Consumables
- Maintenance Health and Safety
- Society Expenses
- As your HOD role, assist the club teams as and where required, and facilitate a healthy team environment.
- Fulfil the duties of an HOD within club, which includes being an MOD within the club
- Seek collaboration opportunities with fellow technical skilled colleagues within the region
Our Minimum Requirements...
We can't live without...
- Matric (NSC) qualification
- Advanced relevant Technical qualification
- Passion for maintenance and brand standards within clubs
- A minimum of 2-3 years proven maintenance experience
- Hands on experience of plumbing, electrical, HVAC, plant equipment
- Understands the importance of H&S
- Proven Experience in working independently.
- Working with Microsoft office suites, e.g. emails, word and excel
- Have a good understanding of utilities consumption
- Proven experience in managing maintenance costs
- Proven people management skills
- Proven experience in managing Health and Safety checks and processes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
Knowledge of the following equipment in installation, maintenance and operation of:
- Chillers
- Evaporative and cooling towers
- Electronic controls
- General air-conditioning systems
- Building management systems
- General electrical (Medium voltage)
- Water treatment
- Hot water vessels
- Steam generators
- Saunas
- Pumps
- Valves
- Heat exchanges
- Sand filtration systems
- Plumbing
- Carpentry and Glazing
- Health and Safety knowledge
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exhibit strong verbal and written communication skills.
- Proven Interpersonal and management skills.
- Good financial/admin knowledge.
- Ability to plan effectively.
- Problem solving ability
- Multi-site experience
go to method of application »
Your Purpose...
- To inspire people to live active lives shall be responsible for completing maintenance plans and tasks.
- Assisting with maintenance administration.
- The Maintenance Operator is hands on in their position completing maintenance plans and tasks, to the Regional standards and at all times delivering service excellence.
Your Duties and Responsibilities...
COMPLETING MAINTENANCE PLANS AND TASKS AS INSTRUCTED
- Check job book, fitness checklist and open/close MOD checklist for faults.
- Complete tasks from RAP sheet of brand standards and within time constraints.
- Attend to breakdowns/incidents as required and within turn around time.
- Receive instructions from daily meeting with Maintenance Technician/Manager.
- Carry out preventative maintenance and service plans.
- Be hands on in repair of all equipment, and premises (including outside of premises).
Complete daily tasks according to timelines and standards.
Work within all health & safety requirements.
- Good general housekeeping.
- Ensure cleanliness, hygienic, safe, tidy work areas.
- Correct storage of tools, consumables and equipment.
- To familiarise self with OSH Act.
- To seek advice if unclear on the correct usage/storage of any equipment/consumable in terms of health & safety.
Assisting with Maintenance Administration
Complete stock control
- Monitor regularly used consumables
- Report need for replacement to management.
Assist with reports
- Complete pool logs.
- Complete downtime reports.
- Mark off completed tasks in job books.
- Complete standard checklists for preventative maintenance.
Our Minimum Requirements...
We can't live without...
- Matric
- 1-2 years experience in a similar role
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 11 August 2026
go to method of application »
Your Purpose...
- To inspire people to live active lives
- The role of the Fitness Instructor is to promote our world-class fitness products and to increase member retention through effective new member induction. This role will also be responsible to promote existing and new fitness initiatives as well as products and services to members.
Your Duties and Responsibilities...
- To at all times do your bit towards achieving our purpose to Inspire people to live an active life, this is achieved by believing and living our values through all we do, always innovating, inspiring people, have fun and do the right thing.
- Building relationships with members to achieve member retention
- Conducting fitness initiatives to increase member retention
- Adhering to operational & administrative requirements
- Ensure the health and safety of members at all times
- Actively managing ongoing training and self-development to keep abreast of industry changes
- Actively assist and promote the ancillary products and services available to members
Our Minimum Requirements...
We can't live without...
- Matric qualification
- Industry recognized fitness qualification essential
- A minimum of 6 months experience within fitness
- First Aid qualification with AED certification
- Ability to work shifts which includes weekends and public holidays
- Experience in member service (customer service)
- Must be a people’s person and be able to assist and guide our members
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
Your Duties and Responsibilities...
Sales Conversion & Performance
- Turn conversations into memberships through confident, structured, and value-led selling techniques
- Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion
- Recommend the best membership options based on each prospect’s goals and lifestyle
- Consistently achieve and exceed monthly sales targets (units and revenue)
- Maintain strong conversion ratios across leads, appointments, tours, and sales
Lead Generation & Pipeline Management
- Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations
- Build and maintain a healthy, active sales pipeline
- Capture and track all leads accurately within the Leads Management System (LMS)
- Create daily activity to ensure a consistent flow of opportunities
Follow-Up & Relationship Management
- Follow up promptly and consistently on all leads, enquiries, and prospects
- Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey
- Build trust and long-term relationships that drive both conversion and referrals
Brand & Experience Delivery
- Deliver a high-energy, engaging, and professional customer experience at every touchpoint
- Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail
- Create a positive, welcoming environment that encourages prospects to imagine themselves as members
Team Collaboration & Club Performance
- Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities
- Contribute to overall club performance and Net Member Movement
- Share best practices, support teammates, and actively participate in training and coaching sessions
Our Minimum Requirements...
We can't live without...
- Formal Matric qualification (essential)
- 1-2 years of successful sales experience within a similar industry, e.g., retail, hospitality, or wellness.
- Excellent organisational and analytical skills
- Digital acumen, with practical experience in using the Microsoft suite.
- Proven experience in delivering premium standards of service
- Must be able to work the required roster, including early mornings, evenings, weekends and public holidays.
- Be an active ambassador for holistic wellness
- Presents a professional image consistent with the Virgin Active
- Strong written and verbal communication skills
- Team player
- Confident in engaging with people and able to build rapport quickly
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems.
go to method of application »
Your Purpose...
- To inspire people to live active lives through delivery of excellent member service, auditing, banking, checking and processing contracts, administering payroll processes, administering orders, petty cash, monitoring and controlling uniform stock, ensuring effective communication to all departments and managing and developing departmental staff.
- As the custodian of the Company’s Administrative Policies & Procedures, the Club Administrator is responsible for minimizing risk within this framework, whilst simultaneously providing the smooth flow of administration and excellent member service.
Your Duties and Responsibilities...
Delivering Excellent Member Service
Resolve member queries and requests
- Respond & action member queries and requests within 24 hours.
- Ensure database is maintained by updating changes of member details as requested.
- Process refunds and follow up to ensure they are actioned timeously.
- Action any relevant changes on DIY in accordance with the Framework of Authority.
- Capture cancellation / change of information requests daily and follow up to ensure actioned.
- Log relevant member notes
Capture manual access stats
- In the event of access downtime, ensure that all manual access stats are accurately captured onto the system within 36 hrs
Auditing
- Audit all pre-printed stationery to ensure payments were received
- Reconcile access card report to receipts to ensure payments were received
- Complete incident reports and highlight any discrepancies with the Club General Manager
- Perform daily, weekly & monthly audits to ensure compliance to audit requirements
- Respond and correct findings from audit reports
Banking
- Complete the banking process as per policy and procedures
- Log cash losses on Risk Management site
- Print and reconcile relevant banking reports and log calls where necessary to ensure that member’s accounts are corrected timeously
- Complete till float counts
Check and Process Contracts
- Check and process membership contracts
- Ensure that code changes, mini month end, month end requirements, commission schedules and breakdown reconciliations are performed
- Highlight any misrepresentation or contract discrepancies
Administer Payroll Processes in Club
- Capture employee documentation (take on’s, transfers, terminations)
- Check salary data received from HOD’s and ensure its submitted to NHO for payment
- Action salary deductions
- Check salary reports to ensure accuracy and correct remuneration of all staff
- Reconcile and update leave documentation
Administer Orders
- Place & receipt orders for pre-printed stationery, general stationery and uniforms
Petty Cash
- Manage & issue petty cash as per policy & procedures
- Perform weekly reconciliations and submit claims to NHO to ensure sufficient petty cash available at all times
- Log cash losses on Risk Management site
Monitor and Control Uniform Stock
- Reconcile uniform orders against deliveries
- Issue uniform and ensure deductions are actioned
- Maintain uniform reconciliation to accurately track all uniforms issued as well as keep record of remaining uniform allocations
Effective Communications
- Inform all departments of new admin policies and procedures
- Provide training on admin policies and procedures to all staff as required
- Ensure that tasks are carried out timeously and in accordance with Admin & Payroll timetables
Managing and Developing Departmental Staff
- Manage discipline and performance of staff
Training of department staff
- Develop growth plan for administration staff
- Arrange for training in line with growth & succession plan
- Maintain and update staff files of the Administration department
Our Minimum Requirements...
We can’t live without… (Minimum Requirements)
- Matric\ grade 12 qualification
- Relevant tertiary qualification
- Minimum of 2-4 years in an administration or similar role
- Advanced in finance and HRMS systems
- Intermediate skill in the Microsoft suite, i.e. excel, word and powerpoint
- Be member centric in all dealings
- Have exceptional organization and planning skills
We’d like you to have… (Attributes)
- Have excellent communication skills
- Must take a proactive approach
- Be solutions oriented
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
We’d love you to have… (additional skills)
- Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 14 August 2026
go to method of application »
Your Purpose...
- Is to “change people’s lives for the better through wellness”;
- We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
Your Duties and Responsibilities...
Sales Conversion & Performance
- Turn conversations into memberships through confident, structured, and value-led selling techniques
- Apply the full sales process (needs analysis → tour → price presentation → close) to maximise conversion
- Recommend the best membership options based on each prospect’s goals and lifestyle
- Consistently achieve and exceed monthly sales targets (units and revenue)
- Maintain strong conversion ratios across leads, appointments, tours, and sales
Lead Generation & Pipeline Management
- Proactively generate leads through walk-ins, referrals, outreach, corporate opportunities, and local activations
- Build and maintain a healthy, active sales pipeline
- Capture and track all leads accurately within the Leads Management System (LMS)
- Create daily activity to ensure a consistent flow of opportunities
Follow-Up & Relationship Management
- Follow up promptly and consistently on all leads, enquiries, and prospects
- Use multiple channels (calls, WhatsApp, email) to nurture prospects through the decision journey
- Build trust and long-term relationships that drive both conversion and referrals
Brand & Experience Delivery
- Deliver a high-energy, engaging, and professional customer experience at every touchpoint
- Represent the Virgin Active brand through Unreasonable Hospitality and attention to detail
- Create a positive, welcoming environment that encourages prospects to imagine themselves as members
Team Collaboration & Club Performance
- Collaborate with Sales Managers, Experience teams, and Personal Trainers to maximise opportunities
- Contribute to overall club performance and Net Member Movement
- Share best practices, support teammates, and actively participate in training and coaching sessions
Our Minimum Requirements...
We can't live without...
- Formal Matric qualification (essential)
- 1-2 years of successful sales experience within a similar industry, e.g., retail, hospitality, or wellness.
- Excellent organisational and analytical skills
- Digital acumen, with practical experience in using the Microsoft suite.
- Proven experience in delivering premium standards of service
- Must be able to work the required roster, including early mornings, evenings, weekends and public holidays.
- Be an active ambassador for holistic wellness
- Presents a professional image consistent with the Virgin Active
- Strong written and verbal communication skills
- Team player
- Confident in engaging with people and able to build rapport quickly
Core Interpersonal Skills:
- Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
- Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
- Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
- Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
- Attention to Detail, noticing the small things
- Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
- Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
- Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
- Relatability – the capacity to connect with diverse stakeholders across all backgrounds
- Situational Awareness – constantly monitoring the environment to identify members who need support or help
- Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
- Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
- Digital Fluency – must be proficient in new age technology and systems.
Closing Date 13 August 2026
go to method of application »
Your Purpose...
- To make exercise irresistible
- To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.
Your Duties and Responsibilities...
- Daily management of a comprehensive swim programme which includes group and individual swim lesson outlines for both adults and children.
- Continual development of the Swim programme, additional programming requirements (including holiday activities).
- Conduct regular marketing and promotion activities of the swim offering to members.
- Management of the administrative duties such as revenue and budget management including regular reporting as and when required
- Direct people management responsibilities for the swim instructors.
People Management
- Responsible for all recruitment processes for your team, and ensure they are recruited against the VASA values and requirements
- Ensure staff comply with the legislated training requirements and remain up to date with the compulsory training requirements and take advantage of the other training if they wish to.
- Ensure all Swim employees adhere to emergency procedures and are fully aware of health and safety responsibilities.
- Provide day to day management and leadership to the team, encouraging the highest standards of member service, safety and brand standards.
- Carry out regular 1:1 meetings and fully documented bi-annual Performance Promise conversations with each team member.
- Contribute to weekly Head of Department meetings and ensure that the swim team receive the appropriate communication to perform their job to the best of their ability.
- Ensure that all Swim employees comply with the Virgin Active brand standards, and that employees are well presented in accordance with the uniform policy at all times.
- Make sure all current staff are water-safe and provide swim lessons to staff members in need.
Members
- Develop and implement a monthly programme timetable of creative and innovative lessons that support the Virgin Active brand and ensure sign off from National Swim Manager before publishing the timetable.
- Ensure that all scheduled lessons take place. Scheduled lessons at Virgin Active are never cancelled.
- Ensure that all lessons meet Virgin Active standards. Ensure that all lessons on the timetable are taught at the advertised level and format by regularly observing instructors and lessons delivered.
- Proactively monitor attendance to ensure lessons are well attended and use that information to adjust programmes to suit member needs for each lesson type and timeslot.
- Take responsibility for soliciting, listening to and responding to member and instructor concerns and feedback in relation to the scheduling of lessons, the instruction given, and the environment provided.
- Ensure all complaints are followed up within 24 hours and that the Club General Manager and National Swim Manager are kept fully up to date via a weekly report and more frequent updates if needed on serious issues.
- Be fully involved in the creation of a fun, lively and creative atmosphere for all members. Take part in activities, programs and events in the Club which are engaging, generate revenue and promote retention.
- Keep abreast of information on all club facilities, programmes, social events, member suggestions in order to ensure you are fully aware of what is going on across the club and can be an important link between members and all other departments.
- Be actively involved in NPS and proactively seek to drive the club’s score wherever possible.
- Ensure the Swim team are aware of the importance of member retention and understand their role in influencing members who are considering leaving the club, to stay.
- Ensure that pool areas are always safe (for example considering temperature, equipment, obstacles, number of participants etc) and if necessary, reinforce pool regulations with members in order to further maintain their own and others’ safety.
- Ensure that all equipment and supplies are always in safe working order and that an adequate quantity is available.
Swim Department
- Manage and develop the department to ensure it achieves its maximum potential and that all targets are achieved and where possible exceeded.
- Manage the Swim budget, ensuring all financial targets are achieved, as agreed with the National Swim Manager and Club General Manager.
- Manage departmental FTE and costs in line with budget and produce effective rotas to optimise the resource available.
- Ensure the correct salaries and wages are paid to product department employees, ensuring that the correct in-house rates are used for payment of all lessons taught.
- Ensure all the Swim team are aware of the importance of membership sales and continually aim to maximise all sales opportunities within the club.
Ongoing Training and Job Requirements
- Must complete compulsory annual training as is required by Virgin Active
- Must complete the annual refresher in First Aid / AED.
- Must always have a clear criminal record (annual police clearance checks will be conducted)
Our Minimum Requirements...
We can't live without...
- Matric Qualification
- A Recognised Swim Qualification. (Swim SA or equivalent)
- First aid level 1 and AED Qualification
- Police Clearance Certificate
- Must have completed a Pro-active HOD training programme.
- Must have 1-2 years’ experience within a similar HOD (managing a swim programme of a similar nature)/ management role.
- Must have around 2-3 years’ experience as a swim instructor or coach
- Must have worked in an environment which provides exceptional customer experiences.
- Must have previous administration experience and be comfortable with Microsoft office.
- Must be highly numerate with sound financial acumen.
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Analytical skills, the ability to pick up trends or concerns when reviewing data and or reports.
- Must be comfortable to manage complex customer concerns
- Problem solving skills are essential
- Previous experience as a Duty or Service Manager.
- Knowledge of new developments in learn to swim teaching and safety.
- Ability to work within the prescribed KPI’s and achieve and exceed sales targets.
- Ability to manage budgets and achieve associated performance targets.
- Customer Relationship Management experience
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
- Exceptional people management skills with the ability to motivate and ensure high levels of staff engagement
- Basic knowledge of childcare
go to method of application »
Your Purpose...
- The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.
Your Duties and Responsibilities..
- Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- Matric qualification essential.
- Relevant tertiary qualification preferred (Sales and Marketing qualification).
- A minimum 2 years’ experience within the sales industry.
- Promotion and sales skills to sell the Virgin Active product and service effectively.
- Proven track record of sales performance.
- Plan daily activities to maximize results.
- The ability to build and maintain rapport with key customers and identify new opportunities.
- Telephone communication, and listening skills.
- Excellent communication interpersonal and leadership skills essential.
- Must be confident, polite and aware of the general matters taking place in the industry.
- Must be customer centric
- Must be able to analyse the market and use data to penetrate the market effectively.
- Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
- Understand and adhere to company systems and processes.
- Must have excellent client relationship building skills across all customer demographics.
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
Closing Date 17 August 2026
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail