Trending Jobs at AfroCentric Group

Job Purpose:

• The Human Capital (HC) Data Analyst will play a crucial role in enhancing our team's efficiency and effectiveness. This position is essential for improving data quality and integrity, streamlining reporting processes, and enabling more strategic, data-driven decision-making. By focusing on data cleaning, preparation, exploration, analysis, and visualization, the HC Data Analyst will address current issues of fragmented data and low data integrity. This role will take over onerous and transactional reporting tasks from the Center of Excellence (COE), freeing up valuable time for other team members to focus on strategic activities. Ultimately, the HC Data Analyst will provide valuable insights that inform decision-making processes and create clear, actionable visualizations to support data-driven discussions and decisions.

Key Responsibilities:

• Data Cleaning and Preparation: Ensure datasets are accurate, complete, and ready for analysis by filtering data, handling missing values, and preparing datasets.
• Data Exploration and Analysis: Utilize statistical tools and techniques to explore and analyze data, identifying patterns, relationships, and trends.
• Data Visualization: Create clear and actionable visual representations of data findings through charts, graphs, and dashboards.
• Reporting: Prepare and present baseline reports to stakeholders, including monthly and quarterly reports to Sanlam.
• Collaboration and Communication: Work closely with HC, other business teams, and stakeholders to gather requirements and deliver data solutions.
• Contribution to HC-Related Technology Projects: Actively participate in human capital-related technology projects, collaborating with IT and HR teams.

Minimum Requirements:

Qualifications:

• Grade 12 / Matric / NQF level 4 (Essential)
• Diploma / NQF level 6 in Data Analysis Tools and Techniques (Essential)
• Bachelor's Degree in Data Science, Statistics, or Mathematics (Recommended)
• Experience:
• 3+ years of operational experience with Excel, data analysis, and data visualization tools (Essential)
• 2+ years of experience in human resources knowledge (Advantageous)

Skills and Competencies:

Technical Skills:

• Advanced proficiency in Microsoft Excel
• Intermediate proficiency in Power BI
• Intermediate skills in data visualization, statistical analysis, and database management

Competencies:

• Collaboration
• Cultivates Innovation
• Being Resilient
• Customer Focus
• Drives Results

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Position purpose:

• Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes).
• Personalized clinical servicing through the Omni channel experience focusing on the overall care quality of interaction between our customers and the brand.
• Committing to our service care charter striving to continuously make a positive difference.
• To enable the management of the patient is appropriate according to medicine formulary, clinical protocols and guidelines.
• With specific focus on chronic disease management and overall special touch cases.
• Holistically identifying and handling complex care requests for the patient and their support structures.

Accountabilities

Client service delivery and quality:

• Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management:

• Defined legal, statutory and regulatory compliance is maintained at the required standards
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Financial Management:

• Contribute to cost savings within the department to assist with financial goals and targets

Operating Model:

• Meet delivery objectives through working with other team members within and linked to the department / project
• Resolve operational performance variations and problems and escalate unresolved issues to higher levels
• Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy:

• Keep up to date with operational changes implemented in response to important external influences
• Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
• Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Operational Leadership:

• Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
• Engage in development, coaching and mentoring
• Support transformation through valuing diversity
• Behave in alignment with the Afrocentric values

Stakeholder Management:

• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved
• Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Qualification and Experience 

• 2 - 3 years Allied Health Professional Experience Essential
• 2 years Pharmacist Assistant Experience Advantageous
• 2 - 3 years Pharmacist experience Advantageous
• 2 - 3 years Manage Care Advantageous
• Registered Pharmacist. Relevant and active registration with regulatory body

Knowledge and Skills 

Knowledge:

• Customer service operations
• Customer preferences and personality styles
• Private Health Care Industry
• Healthcare facilities industry
• Health legislation and regulatory
• Application of service processes

Skill:

• Administration
• Agility, Resilience and Adaptive
• Active Listening skills
• Excellent administration skills
• Customer Engagement
• Engagement Coping
• Problem solving
• Time management skills
• Microsoft Suite
• Written and verbal communication skills
• Computer Technology Skills
• Quality driven
• Numerical Ability
• Customer Care

Personal Attributes

• Attribute
• Accountability
• Knowledge of legal requirements, benefits and best practice
• Excellent interpersonal skills
• Collaborative
• Demonstrates self-awareness
• Purpose driven focus
• Growth Mindset
• Empathetic
• Encourage Engagement
• Manage Complexity
• Action Orientated
• Receptive to feedback

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Position Purpose

• To ensure that the scheme or organisation is protected from over-utilisation or inappropriate claiming by service providers that leads to abuse of member and scheme funds.

Qualifications

• Relevant medical degree, relevant qualification should be a MBChB degree.

Experience

• 6 - 8 years Managed Care experience preferred

Accountabilities

Continuous improvement:

• Provide clinical inputs on ex-gratia funding requests
• Open, review and resolve all clinical queries and assessments through providing a clinical decision or requesting more information where required
• Implement practical solutions that use the specialist and departmental systems and processes
• Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation
• Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
• Ensure day to day operational support required from area of specialisation is provided to enhance performance

Cost containment:

• Support the identification, development and implementation of cost-effective processes to increase efficiency and reduce cost drivers related to area of specialisation
• Continuously review cost / benefit and Return on Investment within area of specialisation

Drive customer-centricity:

• Engage with providers and pre-authorisation agents to build informed and supportive mutual relationships
• Maintain a high level of impact on other departments to support improved delivery
• Continually increase understanding of client and stakeholder needs, satisfaction and service delivery.

Knowledge management:

• Assess all high risk or high cost medical procedures to ensure appropriate authorisation and claiming is facilitated
• Provide clinical training / support to identified stakeholders
• Provide medical advisory services to relevant parties
• Ensure that adequate knowledge regarding specialisation is shared as required and maintained within the research library
• Provide advice and / or training as required
• Maintain, develop and implement specialist knowledge within the day to day operations of the organisation.

Maintain expertise level:

• Be a member of related professional bodies
• Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation.

Network key relationships:

• Engage with and provide support to the established network of internal and external expert resources and partners.

Specialist support to projects:

• Provide Specialist expertise and ensure best practice related to specialisation is implemented in projects, when required
• Conform to project management disciplines when participating in projects
• Represent department or project on appropriate committees related to area of specialisation.

Competency Requirements

Knowledge:

• Knowledge and application of relevant legislation
• Knowledge of device industry
• Ability to provide appropriate medical direction and advisory services
• Knowledge and application of clinical principles and processes
• Knowledge of clinical and funding protocol development
• Clinical research and assessment
• Knowledge of scheme rules and contractual negotiations

Skill:

• Analytical skills
• Business Writing Skills
• Communication Skills
• Computer Technology Skills
• Attention to Accuracy and Detail
• Problem solving and decision making skills
• Numerical Ability
• Customer Focus