Trending Jobs at Netsurit

Job Description

• Experience in the Identity space with a background in Active Directory or similar LDAP stores.
• Expert knowledge of authentication with SAML, OAuth, OpenID and Kerberos
• Experience knowledge in providing Federated Identity with solutions such as PING Federate or ADFS
• Prior experience in providing RBAC solutions for clouds solutions (e.g. Microsoft Entra ID)
• Experience scripting and automation abilities including PowerShell.
• Engage and advise stakeholders within the business on Identity and Access Management best practices.
• Define, improve and support Active Directory, Microsoft Entra ID (Azure AD) and Privileged Access Management within the organization.
• Working knowledge of Azure Active Directory Connect synchronization software.
• Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
• Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
• Positively contribute to define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
• Ensure consistent, usable, forward-looking, maintainable test infrastructure
• Uphold our technical principles of self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
• Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
• consistently provide key ideas for the enhancement & optimization of the platform
• Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/services in use and take appropriate action to resolve issues throughout the lifecycle of the product or service.
• Ensure alignment to platform and service release plans for effective deployment of solution designs.
• Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others.
• Cascade review lessons learnt for the benefit of the broader team.
• Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
• Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities.
• Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams.
• Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area.
• Proactively monitor the performance of the platform features & solutions.
• Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service, and the relevance to product and service targets (within scope of the job).

Accountability: Financial & Cost Optimization, Risk & Governance

• Participate in incident management & DR activity applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
• Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
• Proactively identify technical risks and mitigate these (pre, during & post release)
• Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks

Accountability: People

• Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion.
• Contribute to a high-performance team environment & culture as a high performing member of a self-directed team aligned to agile working.
• Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
• Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery.
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others.
• Participate in peer reviews, testing, problem solving within and across the broader team.

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• Job Summary: Are you a tech-savvy problem solver with a passion for IT infrastructure? We're on the hunt for an experienced IT Systems Administrator to join our dynamic team! If you have 5 to 10+ years of hands-on experience and a knack for keeping systems running smoothly, we want to hear from you.

Key Responsibilities:

Active Directory and User Management:

• Dive into our lab environment and take charge.
• Create and manage user accounts in Active Directory like a pro.
• Set up and configure user mailboxes with ease.
• Reset passwords and tweak domain password policies.
• Configure login scripts and manage user email addresses.
• Add aliases to mailboxes and set up email forwarding.
• Keep mailbox sizes in check and configure warnings.

Network and Server Management:

• Master DHCP and DNS configurations.
• Update router settings within the DHCP scope.
• Scavenge stale DNS records and keep the network clean.
• Configure DHCP servers and group policies.
• Create hidden shares and assign permissions.
• Manage security groups and folder permissions.
• Check server IP addresses, subnet masks, and network configurations.
• Differentiate between public and private IPs and manage server names and domain names.
• Configure RAID levels and take ownership of folders.
• Check the health of domain controllers and seize DC roles.
• Add additional domain controllers to existing domains.

Azure and Microsoft 365:

• Unlock the key features of Microsoft 365 and secure user accounts.
• Implement storage redundancy options.
• Join Azure AD with Windows 10 devices and manage shared mailbox licenses.
• Set up conditional access policies and protect against ransomware.
• Gain access to user mailboxes for troubleshooting and perform Azure AD Connect syncs.
• Create VMs on Azure and set up Azure VPNs.
• Manage Azure Virtual Desktops and authenticate PowerShell sessions to O365.
• Open and manage OneDrive permissions.

Exchange and Backup Management:

• Check mailbox sizes and configure mailbox limits.
• Manage Exchange databases and move them as needed.
• Use native Microsoft utilities for Exchange Server database maintenance.
• Configure Exchange to receive mail for additional domains.
• Name and configure backup products and schedule backup jobs.
• Understand the importance of system state backups and standard restore processes.
• Explain cataloging and indexing in backups and develop disaster recovery plans.

End-User Workstations:

• Configure Outlook and manage cached exchange modes.
• Configure email signatures and create PST files.
• Manage access to calendars and backup critical data.
• Configure shared printers and assign local administrative rights.
• Configure proxy servers and map network drives.

LAN/WAN and Firewall Management:

• Check and manage port numbers for various protocols.
• Understand NAT rules and differentiate between VLAN and VNET.
• Access network devices via console ports and manage ARP tables.
• Understand firewall brands and configurations.
• Manage failovers, load balancing, and user authentication on firewalls.
• Configure SSL-VPN connections and perform port forwarding.
• Block external servers/IPs and restrict firewall management access.
• Set up and monitor site-to-site VPN connections.

Mac OS/iPhone Management:

• Add additional admin users on MacOS.
• Use tools to ping IP addresses and map network shares.
• Ensure mapped drives are visible at login and manage IP addresses.
• Transfer data between Mac devices.

Other Responsibilities:

• Assign cluster IPs when setting up failover clusters.
• Troubleshoot cluster node failures and ensure VMs come back online.
• Recommend the best RAID configuration for SANs storing Exchange/SQL databases.
• Manage RAID 6 configurations and understand drive failure tolerances.
• Enable Multi-Factor Authentication (MFA) for enhanced security.
• Set up users in Microsoft 365 within hybrid configurations.

Communication Skills:

• Respond to questions clearly and effectively.
• Demonstrate strong problem-solving skills.
• Maintain clear speech and a clear voice.
• Be open-minded and honest in all interactions.
• Work well as a team player.
• Follow procedures and be open to giving training.
• Capable of providing support for the USA help desk.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 to 10+ years of proven experience as an IT Systems Administrator or similar role.
• Strong knowledge of Active Directory, DNS, DHCP, and network configurations.
• Experience with Azure, Microsoft 365, and Exchange Server.
• Familiarity with backup and disaster recovery solutions.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Preferred Skills:

• Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or similar.
• Experience with hybrid environments and cloud migrations.
• Knowledge of firewall configurations and security best practices

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Job Description:

• We are seeking a highly skilled and experienced Talent Acquisition Coordinator to join our Talent Acquisition team. The ideal candidate will have a minimum of 5 years of experience in recruitment coordination, with a strong background in IT recruitment. This role requires expertise in both US and international recruitment coordination, ensuring we attract the best talent from around the globe. This position requires the ability to thrive in a fast-paced environment.  Additionally, dedication to detail, very good follow-through, as well as a personality that is up to the task of shouldering considerable responsibilities. 

Key Responsibilities:

• Recruitment Coordination: Manage end-to-end recruitment processes, including job postings, scheduling candidate screening, interview scheduling, and offer management.
• Hiring Manager Liaison: Manage the scheduling and logistics of all interviews between hiring managers and candidates.  Maintain a positive relationship with hiring managers and provide continuous updates on the status of open positions. Ensure positions are posted timely. Follow-up with hiring managers to collect interview feedback. 
• IT Recruitment: Leverage your IT recruitment experience to identify and attract top-tier candidates for technical roles.
• Global Recruitment: Coordinate recruitment efforts across multiple regions, multiple time-zones, ensuring compliance with local regulations and cultural nuances.
• Candidate Experience: Ensure a positive candidate experience by maintaining clear communication and providing timely updates throughout the recruitment process. Coordinate proper correspondence to job applicants at each stage of the selection process.
• Collaboration: Work closely with hiring managers and HR team members to understand staffing needs and develop effective recruitment strategies.
• Data Management: Maintain accurate and up-to-date recruitment records and reports using our applicant tracking system (ATS).
• Employer Branding: Contribute to employer branding initiatives to attract high-quality candidates and promote Netsurit as an employer of choice.
• Internal Candidates and Employee Referral Program:  Ensure internal candidates and employee referrals are tracked closely through the selection process and receive first notice of selection decisions. 
• Reporting: Assist in compiling reports and track effectiveness of sourcing methods, cost per hire, budgets for open roles.
• Invoicing: Provide talent acquisition vendor support with regards to invoicing.
• Other Assigned Duties: Facilitate other assigned administrative requests or special projects as assigned by Talent Acquisition leadership.

Qualifications:

• Experience: Minimum of 5 years of experience in recruitment coordination, with a focus on IT recruitment.
• Degree/Diploma or any relevant qualification
• Global Expertise: Proven experience in coordinating recruitment activities within the US and other international recruitment efforts.  Experience with multi-national companies is preferred.
• Technical Skills: Proficiency in using Microsoft Excel, various applicant tracking systems (ATS), and job posting processes required.
• University Relations:  Prior experience coordinating job postings and selection activity with local university staff preferred.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Interpersonal Skills: Ability to build and maintain relationships with candidates, hiring managers, and team members.
• Problem-Solving: Strong problem-solving skills and the ability to think critically and strategically.
• Flex Schedule:  Due to the multi-national talent acquisition efforts, this role may need to work US hours on occasion to coordinate interviews or connect with hiring managers.  Ability to shift working hours as needed strongly preferred.

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Purpose:

• As an Account Executive, you will take full ownership of a diverse client portfolio. Your role encompasses several key areas: Strategy Driver, Operational Oversight, Relationship Owner, Sales Farmer, Technology Champion, and Commercial Owner.

Key Responsibilities:

• Operational Oversight: Ensure seamless operations in line with Service Level Agreements (SLAs) and client requirements.
• Ensure a complete understanding of the contract and clients requirements, translating these requirements into operational service delivery.
• Meet with teams regularly to discuss day-to-day operations and identify opportunities for improvement and sales.
• Source and interface with vendors as needed to provide services or products to clients.
• Engage with clients in monthly service review meetings and assist in driving escalations and crisis management.
• Relationship Building: Foster strong relationships with decision-makers and key contacts.
• Act as a Single Point of Contact for clients by liaising with service providers and teams on behalf of clients.
• Build and manage client relationships with all key stakeholders to ensure a strong partnership.
• Create opportunities to build stronger relationships with stakeholders through events and personal touches like birthday gifts.
• Sales Farmer: Identify opportunities for upselling and cross-selling to existing clients.
• Review existing clients products and requirements to locate opportunities for new or additional services or products.
• Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.
• Perform weekly sales forecast updates on the CRM system.
• Technology Champion: Stay updated with the latest technologies and drive client technology roadmaps.
• Complete relevant training and understand client environments.
• Set up client workshops to discuss new opportunities and drive client technology roadmaps.
• Inform clients on warranty status of equipment where relevant.
• Commercial Owner: Manage SLAs, renew contracts, and ensure profitability.
• Drive SLA renewals and create costing for new proposed SLAs.
• Review and amend contracts as needed, understanding client agreements and managing IT spend.
• Strategy Driver: Develop and implement strategic plans to enhance service delivery and client satisfaction.
• Create client roadmaps and meet with clients to discuss opportunities for improved service delivery or products.
• Review clients strategic business plans to assess needs and plan optimal services.

Qualifications:

• 5-10 years of IT Account Management experience
• Background in outsourcing/consulting
• Technical/operations expertise
• Service delivery and financial knowledge
• Sales experience
• ITIL understanding

Competencies:

• Strategic insight
• People-oriented
• Relationship building
• Problem-solving
• Planning and foresight
• Assertiveness

Skills:

• Excellent communication (verbal and written)
• Strong presentation skills
• Proficiency with PSA/reporting tools (e.g., ConnectWise, Brightgauge)
• Knowledge of analytics tools
• Advanced Microsoft Excel skills