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TFG (The Foschini Group) is a South African fashion lifestyle retailer & comprises of 22 fashion forward brands.
Our range includes some of the leading fashion, home wear, sportswear, cellular and jewellery brands in the country, as well as a host of innovative financial services. TFG comprises of the following 22 exciting retail brands; @home, @homelivi...
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Service Delivery and Operational Leadership
- Lead all teams across Operations Shared Services, guiding Team Leaders on work priorities and developing resource capacity plans to ensure optimal resource utilisation and efficient delivery of operational priorities.
- Ensure all service interactions are efficiently logged, tracked, and resolved within the service management systems (Synergy and CSM), with proactive follow-up to ensure complete resolution.
- Act as the senior escalation point for complex cases or Heads of Business and/or Heads of Operations, stepping in when issues exceed the resolution capabilities of the Coordinators to ensure timely and professional resolution.
- Develop and recommend relevant policies and procedures, ensuring team compliance with all protocols and authorising deviations where appropriate to maintain service standards.
- Address recurring deviations, concerns, or non-compliance by engaging with relevant business and ROH teams, providing actionable insights and recommendations to enhance service delivery, compliance, and stakeholder satisfaction.
Oversees Service Management Systems and Optimisation
- Oversee the setup, monitoring, and maintenance of service management systems, ensuring they are fit for purpose and meet the operational needs of the business.
- Be the custodian of all Operations Shared Services Service Level Agreements (SLAs) and regularly engage with internal and external stakeholders and service providers, ensuring understanding and agreement of SLAs, compliance through regular monitoring, reports, and dashboards, and communicating potential breaches to relevant stakeholders.
- Develop feedback loops with internal teams across the Hub to address recurring issues and drive improvements in store and customer support based on data and insights.
- Coordinate with Infotech and Retail Operations Specialists to prioritise system enhancements aligned with business needs.
- Drive the optimisation of systems, resources, and team capabilities as a senior SME by collaborating closely with the Change and Comms team, the ROH Architect team (Retail Operations Specialists), managers, and stakeholders across departments on initiatives that impact Operations Shared Services, ensuring these changes elevate service quality and streamline operations.
- Lead and support continuous improvement initiatives to maximise service efficiency, ensuring all enhancements align with strategic objectives and operational requirements.
Service Performance Custodian and Continuous Improvement
- Act as the voice for Operations within Shared Services offering across business (Fuse, IT, HR, and NMP), ensuring service needs and priorities are clearly represented and addressed.
- Proactively review root cause analysis on SLA breaches and escalations, influencing relevant teams to implement corrective actions or escalate findings to the Head of ROH and the Leadership team.
- Regularly review service metrics to identify areas for improvement, ensuring that processes and technology evolve in response to customer feedback and operational needs.
- Oversee the redesign of processes or development of new services to improve the internal and external customer experiences, minimise handling time, and enhance operational efficiency.
- Oversee Quality Assurance and audit processes, ensuring adherence to compliance standards and establishing action plans to maintain and improve service quality and/or concerns.
Leadership and People Management
- Serve as a member of the ROH management team, collaborating to shape strategy and set objectives for the Retail Operations Hub.
- Translate the agreed-upon strategy into tactical plans for Operations Shared Services that align with the ROH’s goals and drive team delivery accordingly.
- Establish and monitor key performance indicators (KPIs) for all Team Leaders, ensuring accountability and supporting consistent achievement of service excellence.
- Coach and mentor team members, fostering a high-performance culture and continuous improvement through targeted training and development opportunities.
- Facilitate regular interdepartmental meetings and communication to promote collaboration, prevent silos, and maintain alignment across capabilities within the Hub.
- Promote open and consistent communication across teams, creating clear direction, encouraging collaboration, and fostering a cohesive approach to achieving shared goals.
- Oversee and manage relevant budgets, serving as the final point of review and control for all necessary authorisations
Qualifications and Experience:
- Relevant tertiary qualification in Business Administration, Operations, or a related field. Relevant postgraduate degree advantageous
- Minimum of 10 years of experience in operations, shared services or customer support.
- Proven experience in managing teams, systems, and driving process improvements within a similar or same environment.
- Strong knowledge of service management systems (e.g., Synergy) and SLA development.
- Ability to analyse data, develop reports, and manage compliance across processes.
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Key Responsibilities:
Leadership and People Management
- Serve as a member of the ROH management team and translate the agreed-upon strategy into tactical plans for their teams that align with the ROH’s goals and drive team delivery accordingly.
- Facilitate regular interdepartmental meetings and communication to promote collaboration, prevent silos, and maintain alignment across capabilities within the Hub.
- Promote open and consistent communication across teams, creating clear direction, encouraging collaboration, and fostering a cohesive approach to achieving shared goals.
Data Analysis and Reporting
- Analyse past ROH financial performance, budgets, and forecasts to inform operational and strategic decisions.
- Prepare internal reports and financial statements, ensuring accuracy and timely delivery.
- Oversee and govern operational data to ensure the KPI dashboard accurately reports and tracks performance across the group, maintaining data integrity and enabling actionable insights.
- Collaborate with Finance Business Partners in the Stack to analyse management reports provided by their team/ROH departments, offering group-wide insights to identify opportunities, align targets, and drive cost-efficiency strategies.
- Analyse and interpret standard monthly management reports received from the CoE and Finance Shared Services, identifying insights and actions.
- Evaluate and manage ad hoc requests for financial performance metrics, ensuring compliance with data governance standards and prioritising requests based on strategic alignment and operational impact.
Budget Management and Financial Oversight
- Develop, manage, and monitor Hub budgets and associated costs, ensuring alignment with operational objectives.
- Review cost centre forecasts for the Retail Operations Hub, ensuring the planning tool accurately reflects actuals and projections for all costs.
- Oversee financial processes related to cost allocations, recoveries (chargebacks), and forecasts, addressing any concerns and guiding outcomes to approach and resolution.
- Populate journal templates and supporting documentation for submission to the Record to Report function, including accruals and intercompany entries.
- Perform sundry cost centre management activities
- Support with year-end procedures and reports
Financial Planning and Business Support
- Contribute to financial planning by developing and managing financial systems and policies.
- Advise on strategic initiatives and propose business strategies for the ROH to drive shareholder value.
- Support ROH Managers in developing business cases for operational cost budgets by preparing financial models and providing expert guidance.
- Accompany the Head of the Retail Operations Hub to engage Brand Finance Business Partners to secure approvals and communicate decisions.
- Provide financial input on Group-wide operational employee incentives developed by HR, ensuring alignment with operational and financial models and metrics.
Stakeholder Consultation and Collaboration
- Support the Head of Retail Operations Hub with key financial decisions and performance analysis.
- Act as the interface between the Hub and the internal Finance community (BPs, CoEs, and Finance Shared Services).
- Collaborate with internal stakeholders to drive strong engagements across the finance operating model.
- Ensure the engagement with relevant internal and external stakeholders within TFG.
Process Optimisation and Compliance
- Identify opportunities to streamline financial processes, improving efficiency and accuracy.
- Ensure compliance with financial policies, standards, and robust controls.
- Act as a subject-matter expert for financial tools and systems, supporting their implementation and management.
- Act as a super user for the Non-Merchandise Procurement tool – Coupa – for the ROH.
Qualifications and Experience:
- BCom or Honours Degree in Financial/Management Accounting.
- CIMA or equivalent qualification preferred.
- 5+ years of post-qualification experience in financial management, reporting, or analysis.
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Key Responsibilities:
Report and Dashboard Management:
- Conduct regular health checks on existing dashboards and reports, identifying any inaccuracies or performance issues.
- Coordinate with the Business Intelligence (BI) team (Infotec) and other departments to resolve issues and ensure the accuracy of data.
- Log, track, and communicate the resolution of reporting issues to stakeholders, ensuring that updates are aligned with business needs.
- Maintain a central repository of report/dashboards and associated documentation for easy access and future use.
- Review and adjust OPEX and Capec forecasts for the divisions in line with business requirements;
New Report Development and Customisation:
- Manage the end-to-end process for creating new standard or custom reports, including gathering requirements, designing mockups, obtaining approvals, and testing in collaboration with stakeholders.
- Facilitate cross-departmental collaboration where necessary (e.g., involving Infotec, Merch, Forensic teams) to ensure the completeness and accuracy of reports.
- Develop training and "How To" guides to support report usage and adoption across the organisation.
Data Insights and Analytics Support:
- Provide insights from reports, identifying trends, issues, and opportunities that support operational decisions.
- Lead the preparation of management packs by gathering and compiling monthly data from various capabilities.
- Assist in post-event analysis for special projects and operational insights (e.g., Black Friday, Peak Seasons).
User Support and Training:
- Serve as the first point of contact for users seeking assistance with understanding or interpreting reports and dashboards.
- Facilitate ROH specialist feedback if SME specific analysis is required on query.
- Provide training and documentation to enhance user understanding of the tools and drive better decision-making.
- Engage with users to address common queries and develop targeted training for frequently encountered issues.
Continuous Improvement and Compliance:
- Drive continuous improvement by assessing the performance of existing reports and identifying opportunities for enhancements.
- Collaborate with the Retail Operations Consultant and other department leads to update KPI targets and adjust dashboards for special events or operational changes.
- Ensure that all reporting processes comply with internal data governance and reporting standards.
Qualifications and Experience:
- A business or retail related degree will be advantageous.
- Minimum of 3-5 years as a Regional Process Manager or similar level Retail experience (advantageous)
- Demonstrated ability to lead and develop high-performing teams within a regional footprint.
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Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
go to method of application »
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
go to method of application »
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
go to method of application »
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
go to method of application »
Responsibilities:
- Driving turnover to ensure the achievement of targets
- Controlling expenses
- Managing stock losses to ensure shrinkage is in line with the Company standard
- People management, including recruitment, development of staff, employee relations, performance management
- Executing in-store merchandising strategy and standards
- Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Exprience:
- A Matric certificate.
- Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
go to method of application »
Key Responsibilities:
- Drive the enablement of strategic and performance insights including the implementation of efficient financial planning solutions to deliver sound and reliable decision-making
- Deliver financial models, including budgeting, forecasting and long-range planning, and determine the appropriate processes, methodologies, and modelling techniques to produce low variance budget to actual
- Contribute to Finance analytics and planning strategy
- Translate financial and operational business requirements into detailed system design specifications to enable the development of quality and stable solutions
- Analytics and Insights / Improved reporting and visualization
- Build and design insightful A4O reports through data in BPC to answer business questions
- Manage data models created for finance analytics and provide guidance on any changes required
- Improve data integrity and visibility through standardized reporting and self-service
- Analyse business requirements for new analytics and reports
- To provide strategic oversight around the system architecture and system designs across the finance landscape.
- Review and plan for system maintenance including UAT
- Provide system support and training for reporting and dashboards
- Stakeholder Engagement & Communication
Qualifications and Experience:
- CA(SA) / CIMA (preferable)
- Honours Degree in Finance Accounting / Business
- Finance Planning Systems experience
- Finance data & Reporting systems experience
- SAP ERP systems experience
- Management reporting experience in Retail (advantage)
go to method of application »
Responsibilities:
- Being an ambassador for our brand and offering amazing customer experience.
- Exceed customer expectations by identifying and providing them with the best possible solutions.
- Actively keeping track of sales performance against target.
- Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
- Searching out opportunities for making new sales.
- Assist with replenishing of stock to ensure the store is ready for our customers at all times.
Qualifications & Experience:
go to method of application »
Key Responsibilities:
- To manage day-to-day operations, sales, staff and objectives to ensure optimum performance and profitability
- Drive sales and set sales goals
- Achieve sales and profitability in your Store
- Stakeholder relationship management, including customer service excellence
- Stock control
- Administration management
- Adhere to merchandising standards
- Effective teamwork and self-management
- To build high performance teams through effective people management and develop to ensure capability to meet current and future business objectives
Qualifications and Experience:
- Minimum 3 years' retail management experience
- Industrial Relations experience
- A history of achievement and delivering results within a fast-paced retail environment
- Strong understanding of customer demographics
- In-depth knowledge of retail environment
- Good understanding of manufacturing process
go to method of application »
Key Responsibilities:
- To manage day-to-day operations, sales, staff and objectives to ensure optimum performance and profitability
- Drive sales and set sales goals
- Achieve sales and profitability in your Store
- Stakeholder relationship management, including customer service excellence
- Stock control
- Administration management
- Adhere to merchandising standards
- Effective teamwork and self-management
- To build high performance teams through effective people management and develop to ensure capability to meet current and future business objectives
Qualifications and Experience:
- Minimum 3 years' retail management experience
- Industrial Relations experience
- A history of achievement and delivering results within a fast-paced retail environment
- Strong understanding of customer demographics
- In-depth knowledge of retail environment
- Good understanding of manufacturing process
go to method of application »
Key Responsibilities:
- To manage day-to-day operations, sales, staff and objectives to ensure optimum performance and profitability
- Drive sales and set sales goals
- Achieve sales and profitability in your Store
- Stakeholder relationship management, including customer service excellence
- Stock control
- Administration management
- Adhere to merchandising standards
- Effective teamwork and self-management
- To build high performance teams through effective people management and develop to ensure capability to meet current and future business objectives
Qualifications and Experience:
- Minimum 3 years' retail management experience
- Industrial Relations experience
- A history of achievement and delivering results within a fast-paced retail environment
- Strong understanding of customer demographics
- In-depth knowledge of retail environment
- Good understanding of manufacturing process
go to method of application »
Key Responsibilities:
- To manage day-to-day operations, sales, staff and objectives to ensure optimum performance and profitability
- Drive sales and set sales goals
- Achieve sales and profitability in your Store
- Stakeholder relationship management, including customer service excellence
- Stock control
- Administration management
- Adhere to merchandising standards
- Effective teamwork and self-management
- To build high performance teams through effective people management and develop to ensure capability to meet current and future business objectives
Qualifications and Experience:
- Minimum 3 years' retail management experience
- Industrial Relations experience
- A history of achievement and delivering results within a fast-paced retail environment
- Strong understanding of customer demographics
- In-depth knowledge of retail environment
- Good understanding of manufacturing process
go to method of application »
Responsibilities:
- The ability to support the store management team to provide outstanding leadership to the store team.
- Ensures the team executes operational excellence through a customer centric mindset.
- Generating high levels of motivation and commitment within the store.
- Allocate time effectively; handle multiple tasks and completing priorities.
- Provide input and manage merchandise and visual principles.
- Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).
Qualification:
go to method of application »
Responsibilities:
- The ability to support the store management team to provide outstanding leadership to the store team.
- Ensures the team executes operational excellence through a customer centric mindset.
- Generating high levels of motivation and commitment within the store.
- Allocate time effectively; handle multiple tasks and completing priorities.
- Provide input and manage merchandise and visual principles.
- Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).
Qualification:
go to method of application »
Key Responsibilities:
- Successfully source and procure a balanced range of merchandise in line with company strategy.
- Work closely with the planner, through analysis of previous sales patterns, market trends and brand initiatives.
- Formulate departmental strategies to maximize sales and then timeously source and secure stock to implement strategies.
- Negotiate effectively to deliver Financial business KPI’S
- Build and maintain good relationships with employees, suppliers, and key functions in the business.
- Contribute to growth /profit through innovative ideas
- Availability to go on buying trips (local and international)
- Understanding and delivering a clear product strategy aligned with specific store brand strategy
- Think in terms of the "big picture" as well as consider specifics and detail.
- Drive product efficiencies and key measures
- Assess complex situations and implement workable solutions.
- Communicate effectively at all levels.
- Team player and be able to foster collaboration across buying and planning functions.
Qualifications and Experience:
- Diploma, Graduate Degree, or Post Graduate Degree
- Have experience as a Buyer (4+ years essential)
- Integral understanding of the clothing retail Cycle and Buying Process
- A good working knowledge of the current computer software packages (knowledge of Excel, Word & E-mail would be preferable).
- Excellent planning, organisational and interpersonal skills.
- Product development
- Uncompromising negotiation skills
- Good analytical skills
- Have a solid understanding of Quick Response model
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Key Responsibilities:
- Create look and feel for seasonal merchandise, based on global trend and key lessons learnt (includes direction on silhouette, styling and fabric, print and colour). Essential to have a commercial eye and be able to interpret international trends for the customer
- Incorporate brand handwriting / personality into the ranges
- Briefing graphic designer and outwork team on trend and branding direction
- Present and Develop Key Items for Foschini retail team for the upcoming season taking key platform fabrics and price points into consideration
- This individual is also responsible for monitoring weekly sales and continuous developments throughout the season ensuring that the brand remains relevant and in line with consumer demand
- Provide comprehensive and technical CAD drawings and tech packs, to ensure relevant and cost-effective product
- Provide effective test options in order to establish new product categories, and relevant iterations on existing product lines.
- Provide the buying teams with regular relevant and aspirational trend information that is brand right
- Managing the design process throughout the critical path -from briefing patternmaker thoroughly and working closely with all internal customers (merchandise, fabric, pattern and sample room teams) to ensure that samples are effectively executed
- This individual needs to ensure all garments purchased meet the retail customer’s satisfaction with regards to quality and costs
Qualifications and Experience:
- Tertiary qualification in Fashion Design
- Relevant work experience of 5 years in a design role
- Manufacturing and supplier experience beneficial
- Practical knowledge of garment construction, fabrics and trims
go to method of application »
Responsibilities:
- Being an ambassador for our brand and offering amazing customer experience.
- Exceed customer expectations by identifying and providing them with the best possible solutions.
- Actively keeping track of sales performance against target.
- Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
- Searching out opportunities for making new sales.
- Assist with replenishing of stock to ensure the store is ready for our customers at all times.
Qualifications & Experience:
Method of Application
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